ibis Itu Plaza Shopping vs Similar Hotels

Many guests complained about the small room size and outdated facilities, affecting overall satisfaction.

Rooms are generally comfortable, but some issues were noted.

Some issues with bedding and noise disturbance from events.

Mostly comfortable, but complaints about bed quality and missing amenities.

Several reviews mention issues with cleanliness, including a 'horrible smell' and 'quarto sujo', indicating that cleanliness was a concern.

Guests appreciated the cleanliness, particularly in the rooms.

Multiple mentions of cleanliness issues including dirty pool and cockroaches.

Generally clean, but some reviews mention issues with basic amenities.

Multiple reviews highlight excellent location close to shopping and food options, making it a major plus.

The hotel is well-located near the city center.

Repeatedly praised for good location.

Good accessibility and proximity to the center.

Overall, service was noted as friendly, but there were instances of dissatisfaction with the check-in process, suggesting variability.

Service is highlighted as excellent by multiple guests.

Most staff described as very polite and accommodating.

Many positive remarks about staff being attentive and friendly.

Feedback on food was mixed, with comments about breakfast lacking some options, affecting overall satisfaction.

Café da manhã was exceptionally good with a wide variety.

Breakfast was simple, but other food options have been rated positively.

Overall positive feedback on breakfast offerings, though some wanted more variety.

Some amenities like the breakfast and shower were mentioned positively, but the lack of basic items like towels affected the perception.

Amenities are satisfactory but could be improved.

Generally good facilities but some need improvement (e.g., pool, shower).

Lack of frigobars mentioned; some other basic amenities missing.

Guests felt the price was high compared to the quality and amenities provided, leading to lower ratings in this category.

Guests feel the hotel offers great value for money.

Considered good value despite some areas needing improvement.

Good cost-benefit ratio mentioned across several reviews.