Sapa Freesia Hotel

Quite place. Big rooms Clean View of the mountain

Nothing

L'hôtel est un peu vétuste

Het personeel is erg professioneel. erg hulpvaardig en in voor een gesprekje. Gezellige en lieve dames van de receptie.

L'emplacement dans la ville le petit déjeuner et le personnel très gentil et qui parle même français

La ragazza alla reception è stata carina,ci ha anche consentito di anticipare la colazione il giorno della partenza.ci ha anche aiutate a ordinare un delivery per la cena. Colazione eccellente,di tutto e di più . La nostra stanza per tre persone aveva 2 letti comodi e giganti e tutto l'occorrente per il soggiorno,anche gli accappatoi,☺️ Ci tornerei e lo consiglio

Niente

The room was clean and comfortable and the breakfast was good. The only thing I did not like was the uphill walk to get to the hotel but I will certainly stay there again next time.

They can change the breakfast menu more often so it don't get boring.

I cannot recommend the Sapa Freesia Hotel. While it claims to be a 4-star hotel, the actual experience felt more like a 2-star property. The Pros: • Location: Situated on a quieter side of Sapa, but the center is still easily reachable on foot. • Early Check-in: We were allowed to check into our room early without any extra charges.

The Cons: • Room Quality: The room was damp, smelled musty, and showed visible signs of mold. Additionally, the minibar was empty upon arrival and never stocked. • Noise Levels: The walls are paper-thin; you can hear everything from the hallway. There were many large tour groups during our stay who showed no consideration for other guests' peace. • Breakfast: Very poor for a hotel of this class. Trays were often empty and not refilled, and juices were constantly unavailable. They only served instant coffee from sachets. The only decent part was the daily Pho. • Hidden Fees: Be aware that they charge an extra 3% for credit card payments, but these costs are not listed on the final receipt.

Staffa are very Kind. Especially Anna.

The stuff was great, friendly and helpfull, big room, close to the center, very quiet. We highly recommand this hotel. Greetings

Staff was friendly Quiet location We could join a tour in the morning at 8 am spontaneously after talking to the reception just 15 minutes before the tour started Laundry service was fast and good

The furnishings are a bit outdated Breakfast was OK

Location and friendliness of the staff.

Staff is amazing! And breakfast was good

It was old and not well maintained

Le personnel très aimable et l'hôtel est très bien positionné..

Cleanliness, friendliness of staff, quiet, nice and roomy dining room. Allowed us early check in.

The staff were very courteous and accommodating.

We booked for 3 nights and we left after the first night. The room was horrible. Moisture, bugs, broken bed, and during the night the air conditionning start to flow near my son bed on the floor. For breakfast, some portable stove was broken. Food i side but no glass to keep the food hot. Everything is broken and dirty in this hotel. The only positive point is the owner and staff are really gentle.

Hotel was bit old but well managed. It’s gives you value for what you pay. Staff super helpful. Location 10 out of 10 but if you want a place with lifestyle than it’s not for you. Toilets were clean but bathroom was old and mouldy. Room was big and clean

Bathroom was mouldy. Toilets seats weee clean

El personal muy amable y la habitación limpia y con todas ls comodidades.

The staff are very friendly and accommodating

the room was very comfortable

The place dirty and broken toilet, bed sheets was very dirty

The hotel looks better on the pictures, than in reality. The room was clean, the breakfast was not perfect, but eatable. The swimming pool and gym looked badly maintained. Was very hot and humid inside,all gym equipment was rusty. The staff was nice. In general, goodvalue for money.

The hotel is great and definitely worth the money. The staff are amazing. So helpful with anything you need. I would come back again just because the staff was so great.

Perfect good help

Great affordable hotel with breakfast included. Is a little far from the center of Sapa, but, everything is close in Sapa. The best is the staff of the kitche.

Very convenient location, decent amenities.

Hotel looks a bit worn out (furniture, interiors, dishes). Although, taking into account its price, everything was good or good enough.

It was ok.

Excellent and affordable massage. Food was excellent too.

Great place,, second visit this year, hopefully i come back next may, Staff super great ,, all of them

Très contente de mon séjour, l' hôtel est magnifique et super bien placé. Le personnel est au petit soin

You must have half plate and full plate platter . It is difficult to consume full plate for a solo traveller. It becomes expensive also

가장중요한 방내부는 깔끔하고 전경도 좋음. 프론트에 궁금한거나 예약이필요한거 요청하면 열심히 찾아봐주고 설명해주는 아주 파이팅넘치는 분 계시고. 호텔위치가 살짝언덕이긴하지만 버스터미널이나 야시장이랑 가까워서 도시 들어오고 나가기 좋은듯함

Friendly staff , convenience, services available like massage , scooter hire , front desk activity booking and taxi booking. Would stay again

Must work a bit in cleaning, just a bit more

Eddie was the best staff member very helpful and knowledgeable

Hotel needs some work to look fresh. Staff was not the very helpful, location isn't the best either except if you take the Sapa Express bus which is next door. The worst part of my stay at the hotel was breakfast. It was disgusting, food looked awful I literally walked out every morning and went to a restaurant. Hotel is ok for 1-2 nights I guess

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Horrible

Hotel is very basic but convenient. Staff were ver helpfull. They offered us a room to refresh before our train journey in the evening. Il

Pool was not in service and dirty. Gym was also shut down. Rooms are older than photos appear

The staff was great

I didn't get my room clean for one night

Despite the friendly staff, the pillow situation was a letdown—two out of three reeked of sweat. Additionally, paying for a mountain view ended up being a subpar experience.

Bellow average , not very clean. Poorly built hotel, tin walls, bathroom not up to standards. Only positive side staff with big smiles and warm welcome.

Breakfast Room

No WiFi signal in room

We paid for mountain view and we didn’t disappoint what we have. The property is a bit away from the street so a bit quiet. You need to hike a bit but most people should be ok. I won’t recommend a wheelchair person unless you go in/out using taxi/grab or bus. Traditional wet market doesn’t seems traditional at all. It is only 5 minutes away. ‘Gringo’ price is at least twice more expensive. Try less than half for the asking price.

Das Hotel ist ziemlich heruntergekommen. Das Frühstück hat seinen Namen nicht verdient. Außerdem ist es nur ein 3*Hotel und nicht wie bei Expedia angegeben 4 Sterne. Niemals wieder?

Great position. Staffs are very kind and helpful.

There was nothing much to like about the place it was run down .

Clean hotel properly, no smoking in the hall ways . Karaoke was still going at 730 in the morning. Beds weren’t clean and smelt like it’s was left wet in the washing machine. Toilet didn’t flush fridge didn’t work aswell as the air conditioning wouldn’t recommend this hotel to anyone.

Eddie is the soul of this place. His kindness is making this place exceptional.

the pool wasn’t heated

- big and clean rooms - Quy/Eddie relay helped us out with arranging our transport from Sa Pa to Ninh Binh

.

breakfast was ok

smelled really bad

I give 8/10 points for the hotel.

Alice was unbelievably helpful our whole stay. We were allowed to check in super early after taking the night train. The breakfast was very good, both the day we had the buffet and the day we had to order off of the menu. Alice booked our train tickets and transfer to Lao Cai and let us use a room to shower after trekking after we had already checked out.

Uns hat es sehr gut gefallen. Es war in Sapa sehr kalt, wir konnten unser Zimmer aber sehr gut heizen. Das Hotel liegt eteas erhöt und ausserhalb des Stadtkerns, man hat aber darum auch etwas mehr Ruhe. Wir würden gerne wieder hierher kommen

Khách sạn sạch sẽ, nhân viên lễ tân thân thiện. Đồ ăn sáng hơi ít.

Excellent location , centrall to everything, but quiet, nice set dinners for a reasonable Price, helpful staff, very attentive

여성 직원들이 매우 친절하였습니다. 시설은 오래된 느낌이 들었습니다.

셔틀버스 타는 곳과 가까워서 좋았습니다. 중심가도 5분 정도만 걸으면 판시판 타는 곳에 금방 도착합니다. 슬리핑버스가 3시에 있었는데 그 전까지 짐을 맡아주는 서비스도 만족스러웠습니다.

Wonderful service, fast laundry, clean, comfortable, nice shower in room. Comfortable room and location convenient to town for restaurants. Gym is small but ok. Booked (through hotel) 1-day trekking to local villages, and it was a great tour, but beware the local women will follow you for miles and pressure you to buy souvenirs from them. Our guide also bypassed the valley ticket entrance booth, and I realized she was supposed to put our tour money toward a ticket for us to keep. But we still had a great time on the trek and would recommend.

Perfect location close to town and easily walkable to everything you need. Great selection. For breakfast

뜨거운 물이 잘 안나와서 고생했고 카드 결제시 3% 처지를 해서 기분 나빴다

Very nice hotel and location. Hotel staff are the key assets. They are always smiling and ready to help. Bathrooms need some better maintainence as drainage have some issue rest all the facilities arr excellent.

노숙보다는 나아요-배개 악취,불친절

이용후기에 거리문제 얘기가많아 걱정했는데,사파호수,광장및 깟깟마을 걸어서이동하는데 전혀 문제되지않았습니다. 50대중반 부부가 언어소통부재및 걱정반이 큰가운데에서도 만족스러운 자유여행이 되었습니다! 애로사항은 적극적으로 해결해주려는 마음이좋았습니다~

The service was excellent, but the hotel needs some improvements in the hall of the rooms.

This is the noisiest hotel I have ever stayed at and it was impossible to get a good night’s sleep. First of all our “Mountain View” room was just above a major highway where trucks blared their horns all night. Then, just in front of the hotel, was a disco pumping out music until midnight. The walls were so thin we could hear guests yelling in their rooms and In the halls.

This property is very tired. The carpets in the communal areas are really stained and worn. Is OK as a basic one night stop over but I wouldn't want to stay any longer. There are much nicer hotels in Sapa.

직원들이 정말 친절하고 좋습니다. 아쉬운점은 식당이나 케이블카 깟깟마을 가는 길이 걸어서 15-20분 정도 걸린다는 건데. 호텔에서 오토바이 렌트하면 그것도 다니기 쉽습니다.

Beskidt og tildels ulækkert. Taget over receptionen var utæt, og det dryppede ind i forbindelse med regn. Det samme var taget i pool området.

Probably one of the best price/quality experience ever. Service goes way beyond expectation, very friendly staff.

Das Personal an der Rezeption ist unglaublich engagiert!

I think hotel staffs do not yet understand service concept. I do not able to enter my car because of the hotel entrance road construction. Arriving at the hotel fronter about 5 minutes walk, And I said complaint that the hotel staff will cancel the expedia reservation and refund it without saying sorry. It was about 5 pm that it was hard to book another hotel. It was an unpleasant day.

Estancia agradable. Muy serviciales y amables. Repetiria

와...여기 침대 베드 엄청....편해요 ㅠㅠㅠ 마약침대 ㅠㅠㅠㅠㅠㅠㅠㅠ 여태 가본 힐튼, 메리어트, 파라다이스, 하얏트.... 다 생각 안나요....... 판시판 갓다가 피곤햇는데 너무 편했어요!! 저희방은 5층 스위트룸이었는데 뷰도 너무 좋앗어요 호수랑 판시판 다보였구요 ㅎㅎㅎ 방도 넘 커서 놀랫어요 ㅋㅋㅋㅋㅋㅋㅋ

スタッフサービスは満点。細かい事までよく気遣ってくれます。滞在中は何の不足も感じませんでしたし、困ってかけてることに対してはすぐに最善な対応をしてくれました。部屋は広く使い勝手もよかったです。朝食も満足いくもので、品揃え味ともに 充分。 足らないところがあるとすればスティームライスがあると日本人はもっと助かると思います。あとサパ自体が開発の真っ只中でインフラ整備が整備されている途中。これらが整のうと最適な避暑地になると思います。

It is clean, but a bit old. Location is up a hill and for those who can't walk very well, it will be a challenge to walk uphill to the hotel. Overall, good experience, staff are helpful and friendly. Food is average but acceptable.

The staff are friendly and courteous; the location is good.

This hotel is excellent value for money and the staff are particularly courteous and helpful

This hotel need to be update. The good side of this hotel is the location.

The reception staffs are great! Friendly and efficient!. Compliments to Anna, Alice, Nancy and Sarah .. very helpful, cheerful and good. The only defect is that the slope up to hotel from the outside! Hotel could have make arrangement for shuttle pick up device for hotel guest at some pick up points! With such steep slope, we middle age also find it tough to walk up .. let alone senior old folks, how are they gonna walk up such steep slope back to hotel? Slope down out of hotel also dangerous! Ought to do something about it! The breakfast! Variety too limited and Everyday the same nothing to look forward to! Quality fail!

Every member of staff were kind, helpful and extremely polite. They organised a great trek with a local guide and room had a great view of the mountain. Heated pool was good to relax in after waking all day.

The room door had a long gap on the trim such that anyone standing at the door can peer into the room and be able to see inside clearly. When i informed the staff , they seemed to have been aware of the problem. She anticipated what I was going to say even before I finished telling her the problem, which leads me to wonder why the hotel had not fixed it to begin with? The front desk girl then said she'll ask someone to fix the problem, which was simply to put sealant in the gap - a temporary fix. Towels provided in the rooms were very worn - some were torn - and smelled dank like they have never been dried properly. With mist and fog common in the area, using a dryer (or a more powerful one) would go a long way. Service staff were otherwise very friendly and helpful.

The hotel feels rather shabby. Surprised to be told that it was only one year old. The reception and waiting staff were lovely and friendly but the hotel itself felt rather miserable. Our room had torn wallpaper, which we repaired with a glue stick (a five minute job which was not difficult) because we were worried that we would be blamed, despite it being in this condition on our arrival. The toilet seat was also broken. The welcome file had a list of costs for anything which got broken but very little other information. The map of the local area we were given was a hand drawn photocopy. Surprised that there were no standardised leaflets with local information of the type we were given in other Vietnamese tourist spots. We were here during Tet, thinking that it would be a good place to explore, when everything was closed for the holidays. We love Vietnam and we're surprised that a tourist location such as this should be such a disappointment. The landscape is stunning but we never found a way to discover it properly. Aside from the friendly hotel staff, it was a genuine disappointment. The hotel arranged an organised trip to Bac Ha market, which cost $125 but was equally disappointing. To be honest, we were glad to leave and regretted spending five days here.

Very spacious room, everything was great. Thank you very much!