Bürgenstock Hotel & Alpine Spa

Beautiful view

Amazing inside and out

If heaven had a franchise, it would be here. The only problem is we lost an Apple product and could see it move away (likely taken by staff since it was in spa robes) but the staff didn’t offer any compensation. That was the only down side.

breath taking views. probably the best resort I've ever been too, very clean, friendly staff 10/10 recommended

O hotel é simplesmente sensacional! Atendimento impecável. Fomos com nosso filho de 9 meses e atenderam todas as solicitações, inclusive ao fazer refeições para ele sem sal. O hotel fica no alto de uma montanha então o ideal é ter um carro para se locomover caso queira visitar Lucerna (20 minutos de carro do hotel), pois Uber quase não aceita corridas para o hotel. Apesar disto, a estrutura do hotel é sensacional! Comida muito boa, todos os funcionários extremamente cordiais e dispostos a ajudar. Internet de alta qualidade, cama extremamente confortável, chuveiro com ótima pressão, enfim, tudo ótimo!

Very expensive. The hotel is great. Very good facility and amenities. And the view is amazing. But!! the price doesn’t worth it. We stayed at other hotels in the area and while they were simpler hotels - they were great. And the breakfast was as good if not better. And the room was the same size. And they coast 25%

Best resort can view all mountains lake of Lucerne must try also the spa is best

Exelente experiencia en el hotel Está bellísimo y las vistas inigualables!!!

Amazing spa. Wonderful food - many cuisine options and all are good. Very customizable experience. Extremely friendly and helpful staff.

Very nice property

Amazing resort loved it

- high end hotel but felt quite unfriendly - 2-3 occasions, it was like they didn’t want to help or were plain rude

Ok- ok… the rooms were small, no upgrade

It was worth the visit. The spa was amazing and the rooms were wonderful with great views

Exceptionally beautiful property and excellent service.

Very nice property. Wonderful staff :)

World class. In its own class as a 5 star hotel. Nothing better period.

Great place to stay, no negative issue at all.

Most restaurants were closed, poor quality food. Small rooms

Amazing

Incrível.

Bonjour Votre établissement frôle la perfection mais 2 nuits on nous avons pas pu dormir suite a un grabuge infernal à l'étage supérieur en pleine nuit talon chaise et des bruits de je ne sais ou pendant des heures à gâcher cette chambre sublime cette vue magnifique et surtout un personnel tres professionnelle de plus la remarque c'est que le Français est complètement oublié aucune traduction

Good hotel. One problem: the food is below average

Etablissement exceptionnel. Spa extraordinaire. Vue spectaculaire et époustouflante. Personnel attentif. Seul regret = le manque de raffinement de la cuisine. Nous avons testé le Spices et avons été déçus (pas au niveau attendu en termes de qualité). Le petit déjeuner est remarquable en termes de choix mais manque également un peu de raffinement et d'authenticité dans les produits.

Immer wieder gerne!

World Class!

Nach wie vor ein hervorragendes Resort in tollem Zustand. Das Frühstück ist als exzellent zu bezeichnen! Da wir bereits seit Jahren kommen, kennen wir auch die nach unserer Meinung „besten Zeiten“ der Restaurants. Leider sind während der Wintersaison viel zu wenig Restaurants offen - das waren in dem Fall nur 2 plus die Bar in der Lobby. Wir waren nicht die einzigen Gäste, die nicht unter gebracht werden konnten. Dies war sehr ärgerlich, da es sehr beschwerlich ist nach Luzern zu kommen. Die dortige Auswahl an Restaurants ist ebenfalls nicht gut. Leider hat auch die Qualität des Essens stark abgenommen, insbesondere im Restaurant Oak Grill, das Restaurant Spices kann aktuell auch nicht recht überzeugen. Wenn die Restaurants wieder bei alter Qualität sind, ist aus unserer Sicht wirklich alles mit 5/ 5 Sternen zu bewerten.

Stellar property with historical significance surrounded by majestic natural beauty. Outstanding and extensive spa facilities.

Bürgenstock Hotel & Alpine Spa exceeded expectations. Gorgeous and modern design with amazing amenities. Had beautiful views of the Lucerne Lake, which never disappointed at sunset or sunrise. The staff were extremely welcoming and attentive. I’ve stayed at several 5 star hotels around the world including Four Seasons, Belmond — and this place is truly special!

Amazing!

Incredible experience. The facilities are only outshined by the amazing staff. My stay exceeded all expectations. Highly recommend.

The best hotel we have stayed at with the best customer service we ever had. Honestly was a once in a life time experience

Very good hotel to stay

This hotel has one of the best spas I have ever visited. Form the quality of the treatments to the design and view.

Outstanding quality of service, amenities, and overall experience!

It was exceptional. Everything was perfect. The room gorgeously appointed and visually stunning. The food was outstanding. We are coming back with our children and staying longer.

Great

Our stay at the property was very disappointing and definitely not worth the exorbitant price being charged. A week before our stay, the hotel informed us that several pools, restaurants and facilities would no longer be available as they had a hotel wide event the day before and would be packing up. In addition, when we arrived to check in after 3pm, we were told our room was unavailable as they were still cleaning up post the event. The check in staff were dismissive of our concerns and quite rude. Whilst the spa and the location of the hotel is amazing, at over $2,500 per night, the service was poor and the amount of guests meant that there was always a long wait for breakfast, drinks or any assistance from staff. It did not feel exclusive or worth the price tag, and we have had significantly better experiences for far less money.

the quality of food wasnt perfect it was just acceptable. other than the food everything was perfect

One of a kind

Nice but too many tourist visiting the hotel

Great views and great pool & gym but our rooms were very small.

10/10

One of the most beautiful resort hotels in the world! Just spectacular views and incredible facilities and rooms. Excellent staff and management who go out of their way to ensure a great stay.

Nice service and view

Great hotel with once in a life infinity pool. The breakfast on the terrace was wonderful, and the service in restaurant was excellent! Definitely something to write home about.

Amazing hotel with amazing food!

Beautiful property and surroundings

This place is so peaceful and beautiful. My family stayed here for one days and was very happy. I want to go again to this place where everything is perfect.

Me encanta las vistas son impresionantes

Un hermoso hotel con una de las mejores vistas y con el SPA mas espectacular que he visitado m!

Very kind all the staff and amazing services

Beautiful views from the property and spa, particularly from the infinity pool. The staff were friendly and helpful. They really made our stay as part of our anniversary trip special and we hope to go back for longer some time. The included catamaran to Lucerne was a nice day out. They were also very dog friendly and provided a good quality dog bed.

Luxury at its finest! Unique experience on top of the mountain with breathtaking view of Lake Lucerne. Awesome infinity pool and spa amenities. Breakfast is beautiful!

Tolles Resort mit perfektem Service. Alle MItarbeiter überragend freundlich und zuvorkommend. Sehr schöne Lage mit großartiger Aussicht. Perfektes Essen.

Absolutely loved this hotel. Everything from location, service amenities… top notch. We will definitely come back. The spa ❤️❤️❤️

Spa is over the top amazing!!!!!!! Scenery is breathtaking!!! Transportation by catamaran and funicular to the resort was fun! Food was amazing. Drinks were pretty, but weak. Service team was spectacular! (ONLY complaint I might have is our particular pillows that we chose were a little musty smelling.) The hike up to the lift was perfect. Would return again in a heartbeat!

Excellent hôtel vraiment magnifique et ça vaut le détour .

Room is great, but for a family room, there's only one toilet, one shower room, not suitable for the need of family. Also the curtain is broken on the first day, we reported, but never get it fixed. The other problem is that the restautrant always attracts flies, bugs when serving food/drinks.

We received unacceptable charge of the spa, and the food is really bad and expensive.

I loved my stay at this property, I celebrated my birthday and they accommodated me as much as they possibly could. Will be back.

This hotel is a true luxurious heaven . Thanks for your hospitality Burgenstock team .

Great staff and great amenities.

Sehr freundliches Personal. Perfektes Frühstück und Abendessen. Gastfreundschaft wird gelebt. Gerne wieder!

Super einwandfrei

Unvergesslicher Urlaub. Wir werden definitiv nochmal kommen.

Perfect place for a romantic weekend getaway. One of the best Spas in the country.

Toller Aufenthalt (wiederum), wir haben das Hotel und das Spa sehr genossen. Da wir von Montag bis Mittwoch dort waren, konnten wir den Wellness-Bereich beinahe alleine geniessen. Zudem gab's ein kleines Zimmer-Upgrade, danke nochmals.

Extraordinaire, autant l’équipement de l’hôtel, que les chambres. Le spa est à coupé le souffle

Wow, what more is there to say. Everything was perfect, do much so that we will be returning in August 2022.

parfait ! rien à redire !

Une expérience incroyable et magnifique. Le personnel est aux petits soins, et l’hôtel/spa sont exceptionnels.

marovilhoso hotel! Um dos melhores do mundo. O lugar é UNICO ! Já fomos por 3 vezes!!

If you want live like a star…well this is the place

Very clean, the staff was friendly and the view is magnificent

Amazing Great evening at the oak Even beautiful if rainy

A must visit resort, will definitely return, everything was marvelous.

My wife and I stayed here during our honeymoon and had the most incredible experience. We got the Burgenstock Boat across Lake Lucerne and then the Funicular up the mountain. We were kindly escorted to our Executive room with Panorama view (to which we were very kindly upgraded to for our honeymoon by Andreas). The room was beautifully furnished with an incredible view over the lake and mountains. The fireplace was a great addition and was also visible from the bathtub. The bathroom was large and spacious with excellent amenities. There was a huge variety of options at breakfast and the food was delicious. We were made a customized fresh juice by the cheerful Giudetta which was amazing. The view from breakfast is also incredible if you get a seat by the window. What we enjoyed most about the hotel were the amazing spa facilities including the infinity pool (which is heated). My wife loved the fact that you could go into the outdoor infinity pool and then back into the heated indoor area without leaving the pool. There were also multiple other areas to enjoy and we loved our cacao and honey body scrub. All in all, this was the most amazing hotel we've experienced and we can't wait to return!

it was worth every single penny this is the most beautiful hotel I've ever been! the view is OUTSTANDING and mind blowing! i recommend any visitor to use the boat and the funicular to go to the hotel from Lucerne that makes the experience even better.

Everything was perfect except when I went down to the front desk because my key card suddenly stopped working and the guy working at the front desk asked me 3 times where my hotel was and if it was the palace hotel. I clearly showed him the key card that belonged to the alpine spa and said my hotel is here. I felt judged based on how I looked and offended.

Beautiful but there were flies everywhere in the rooms and eating food.That was unpleasant

It was amazing! Best Service！

Lobby restaurant is not good and lot of flys fly around, very bad condition. Early check out was very slow and computer system not working and was not able to print the bills. Supposed to send the bills by email, not received yet.

Worth every outrageous penny! This hotel is not so much a hotel as a once in a lifetime experience. Of course, the rooms are lovely, 5-Star, with jaw dropping views. But that is just the start. What really sets this place apart Is the 2-story spa with indoor/outdoor infinity pool. Rain or shine (and we had both), the S.p.A. sparked a lot of vacation joy. We had very high expectations and the Bürgenstock exceeded them In every way.

Too strict for photo taking at Alpine Spa. We arrive late, thus can only use it after 5pm, which already past the photo time, but it was empty, so we took some photos but got scold by staffs, and forbid us from taking anymore photos even the pool is empty and we were disturbing nobody.

very nice but confuse with free mini bar

Expensive yet is an awesome experience to stay in such a beautiful hotel! They have a very beautiful pool that have a awesome views of lake Lucerne! Surprised us a nice champagne knowing it is our honeymoon trip and gesture are well appreciated and warm hearted! Staffs are professional and friendly! Services are excellent and you feel taken care of from the point you reached the hotel!

Beautiful room with great view of the lake and mountains !! It’s is one of the most relaxing vacation . We enjoyed the facility of the Spa and different restaurants. We will always come back to this hotel if we visit this region.

Incredible hotel and experience

Beautiful place to stay. It has big big bath tub, small fireplace in the room. Facilities were great. infinity Spa pool, cinema, furnicular, ice skating, tennis etc. Perfect experience! Only negative thing i could say is the food. Breakfast buffet is great, Asian restaurant was okay except the sushi roll(not fresh and rice is dry) But the french restaurant was way to slow and not that good. we had two course for 2 hours. different from other part of hotels, this restaurant staffs werent very friendly and so slow working and i was falling asleep during the meal, waiting for the main dish. we were seriously scared to order dessert.

Amazing, so clean and excellent customer service.

Amazing hotel with views unlike anything I have seen before. B-outdoor staff were amazing and very helpful.

Our stay here was one of the best weekends I have had. The room was so beautiful, very clean, and with amazing views. The staff were so welcoming and attentive. Nothing was too much trouble and the atmosphere was extremely relaxed. The Alpine Spa was wonderful and the time spent in the Spa massively contributed to our lovely stay. The scenery was beyond beautiful and the walk up to Europe's tallest lift was extremely scenic. I would so highly recommend a stay in this wonderful resort

It was a very pleasant stay, nice sanctuary and very peaceful

Nice hotel with many activities to do both inside and outside of hotel

Absolutely amazing! The hotel is so grand and definitely a 5 star experience.

We just spent 3,5 day at the resort and absolutely loved it. The property and the views are are stunning. The quality of food and it’s presentation is the best we’ve ever seen. The staff is incredible and super helpfull and nice. The spa is state of the art and out of this world. We loved loved and absolutely loved this resort and hope to be back soon!

This place so amazing , you cannot say no. You got with you paid for. Panoramic view form my room and nice swimming pool. I go there for short trip in Switzerland which I can stay longer. I will be back again for sure.

I booked the hotel and spa on line as a birthday treat for my wife. The overall experience was excellent. The room had a lakeside view and was superb! The staff couldn’t be more helpful and were mostly professional. There were however a few things which were disappointing for a hotel of this standard 1. The travel directions to the hotel were, in my opinion not clear. I had the e mail the consierge to learn that a ferry departed from pier 3, followed by a fernicular railway ride to the resort. Only a minor inconvenience but if t could have been made clear in the hotel literature . 2. Use of the steam spa and sauna . This was a big disappointment. After spending Some time in the pool and superb out door jaccuzzzi my wife and I decided we would like to experience the sauna and steam room , only to find that both are mixed sex and naked areas . We are not prudes but my Wife felt uncomfortable in this situation with strangers as it is unheard of in the UK . What is really disappointing is that we were only made aware of this at the time of use . I can find no mention of this in the hotels literature or in the signage actually in the area . Again for a hotel of this standard the information provided is, in my opinion unacceptable . This is a top quality hotel in a superb location and we didn’t let these disappointments spoil the overall experience but they certainly took away the wow factor the visit created in many other ways