Home2 Suites Azusa

We enjoyed the proximity to the interstate. The neighborhood had two fast food restaurants within walking distance. The room was comfortable and, though we did not cook, it had all you would need to make a meal.

The breakfast offering was very disappointing. The protein option was to make an egg sandwich. I can only say that the eggs looked fake and the display of that food was unappealing.

Front desk staff was friendly and there was security.

The amount of parking space.

Breakfast good.

Elevator and hall ways unpleasantly warm room ok.

Clean and convenient

It was close to my family whom we were visiting. The beds are comfortable and the staff was friendly and helpful.

We were on a quiet floor and were woken by screaming children before 8am one morning. It was rather annoying. Also, the carpet didn’t look very clean.

Staff, clean, great accommodations, free parking, pool

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Staff was amazing! Had an awesome stay as always. One of my favorite motels.

The room was clean and a great size .

The hostess at the front desk was not friendly or welcoming at all. We smiled and greeted her when we arrived and she did not seem to want to welcome us. It was strange. The other employees we interacted with were always friendly and greeted us.

Breakfast good, particularly appreciated some of the minor amenities: ie: the first switch in the bathroom turned on a light above the shower, which doesn’t blind the user.

All good.

TLDR: had a very bad customer service experience at the front desk. Ended up getting a refund and driving 10 minutes to stay at the Hampton Inn by Hilton in LA/West Covina. Hampton Inn has way better customer service!! I am a Hilton Honors member, silver status, and had driven over 5 hours with my 9.5-year-old daughter to stay at this hotel based on our reservation. The area surrounding Universal Studios Hollywood is increasingly becoming unsafe and we were looking to stay at a hotel close enough that was in a better area and cheaper. My daughter and I have season passes and frequent Universal Studios often. Typically my experience at Hilton hotels is I digitally check-in but all of the hotels I have stayed at don’t actually complete the whole process. Most Hiltons still want you to stop by the front desk to complete the check-in before they will let you have the digital key. We attempted digital check-in through the Hilton app the night prior. On the day of our trip, 6/12, When the system tried to authorize my debit card (a OnePay Bank Mastercard that I keep turned off between uses to prevent fraud), it did not go through because the card was off. I have never had issues using this card at Hilton properties before, and the app had previously accepted it. My name, card number, CVV, and expiration date are printed on my card as well. I received an automated text message from the Home2suites Azusa property advising of the issue charging the card and to stop the front desk to check in While we were still en route, the hotel called me. The employee on the phone (who later assisted me at the front desk) argued with me about charging the card and repeatedly stated that they had “no control over the app,” which I found confusing and unhelpful. Upon arrival at the front desk, I was assisted by the same female employee. She was wearing a black Home2 Suites sweater, had dark hair, and appeared to be either Hispanic or Asian. No staff members were wearing name tags. She was rude and argumentative. She questioned whether they could accept my debit/Mastercard, stating they “may not be able to take that card because she did not recognize the issuing bank.” After the employee spoke with her supervisor in the back room, she returned and said they would accept it “this one time only.” When I asked why there was an issue with my card for future stays (since the app accepts it), she began arguing with me again about the Hilton app. She would not let me speak and was condescending. I became frustrated, demanded that the supervisor handle the check-in, and told her she was being rude. At that point, she said “okay,” and I asked for my card back. As I reached for my card, she dropped my driver’s license under the monitor/desk. She then stormed off and threatened to call the police. The supervisor came out, and when he lifted the monitor to retrieve my card, the desk partially collapsed. I immediately told him this was not my fault. I then stated I was willing to stay elsewhere. The supervisor agreed this would probably be for the best and said he would cancel the reservation free of charge. A security guard was then positioned at the door to ensure we left the property. My young daughter and I then departed after driving 5 hours to reach the hotel. Luckily my daughter and I were able to find a room at a nearby Hampton Inn by Hilton at the West Covina/Los Angeles property. This entire interaction was extremely unprofessional and fell far below Hilton standards, especially for a Honors member traveling a long distance with a child. The employee’s rudeness, the unnecessary argument, and the escalation (including the police threat) were completely inappropriate. I later emailed the corporate office at Hilton. They forward my email to management at the Azusa Home 2 Suites hotel and I pretty much just received a generic email from the manager. Your best bet is to not stay at this hotel. Drive 10 more minutes and stay at the Hampton Inn LA/West Covina. They were very nice and even offered some free water bottles.

clean and nice location

The suite was great, and the staff were good and friendly.

The location as I was in town for my son’s University graduation.

Very quiet, lots of parking and clean.

Very noisy air/heat. Would come off and on all night and would wake me up.

The room was clean and the staff gave me info

There were noisy neighbors who checked in after me and they were loud. I called the front desk twice, but they ignored her request to keep it down. They started playing music almost at midnight. I had to call two more times and I think the front desk clerk asked them to move. It got real quiet. But I ended up going to bed late.

Very clean and comfortable. The breakfast was very good. The staff was great. Would definitely stay here again.

Pet fee was a little steep.

Everything

Everything is fine. Everything clean and comfortable. Thank you for your service.

It is a very beautiful and clean place, based on my experiences at other hotels here in California. Thank you for your service.

Decent breakfast, very nice staff, convenient location, free parking

Stayed for about 12 nights, breakfast was always the same, would've loved some change Would've been great if staff paid more attention to small things like replacing empty tissue box, hand soap and shower gel Why not offer free wifi for the length of the stay (expired after 7 days then asked for $5 per day)?

Even if you member of Hilton they asked you what time you be coming in for an early check in and still tell you wait an hour or more What’s the point asking what time I be showing up then if you guys don’t have a room ready? Over the phone he said may likely they have it in person wait and hour or more. Thanks a lot man. Wasting 2 hours of my day. Could have said No don’t come we don’t have anything available in next 2 hours because we prefer to lie. Last time lady was nice this time this guy thinks he’s the boss and only a desk check in person. Ugh

It was very clean. Friendly staff. Nice breakfast set up

clean, big, safe, good view

didn't notice anything i didn't like

The room was nice, the beds were comfortable, bathroom was nicely stocked with towels and there was plenty of extra covers in the nightstand

My main complaint is that the breakfast was cold, it seemed like it was barley even warmed up and placed in the case to grab from. The breakfast options didn't have much variety(mainly build your own sandwich)

Excelente

Las instalaciones muy cómodas, muy limpio y bien cuidado. Excelente atención de todo el personal. Muy completo el desayuno

Only the location.

I made our reservation for 2 nights and had a confirmation for the 2 nights, we could only stay for one night! I made the reservation through Booking.com, but they were sold out of for the second night, and I had to scramble to find another hotel. Not sure I will book through you again or stay at Homes2Suites.

The updated breakfast is wonderful. So many choices. Excellent food

The air conditioner only goes down to 68 and then resets to 72 in the middle night. Woke up sweating at 4 in the morning because they texted me to see how my stay was :/ Also the area is super bad, saw two hobos fighting in the parking lot

It was very clean and comfortable. Great room for the price. Good breakfast selection although I didn’t eat. All the amenities offered are great as well.

There was a very loud buzzing and vibration in the room. I could not figure out what it was from. I thought it was from central AC but there was a AC unit under the window that came on separately. The noise came on periodically but fortunately I was very tired so it didn’t not disturb my sleep.

Everything was great.

N/A

Very clean

Nothing

Everything.

N/A

Exceptional breakfast buffet, very large and well-stocked room

Large room nicely furnished great breakfast friendly staff great breakfast

Room is nice

Hotel stuff at front desk is rude and did not provide any Hilton honor member benefits when we checked in.

Quiet room, with a comfortable bed. Breakfast was great and your staff is very friendly and helpful.

Functional

N/A

The customer service was great, Rooms are really nice and clean, Everything works. would definitely recommend to anyone

Overall such a clean hotel. Staff is always so friendly and u feel comfortable and relaxed just stepping in

Bardzo dobry stosunek ceny do jakości doświadczonych usług. Jedno z lepszych śniadań jak na standardy amerykańskie.

La limpieza

No tengo nada que decir todo es perfecto

Easy check in, friendly staff (Mariana), clean room, comfortable bed and excellent breakfast.

Nothing

Very clean and respectable staff

Everything was beautiful. Had a nice day. Beds were comfortable so nothing to complain about.

Muy limpio

Muy bueno

Habitación amplia e impecable…. Desayuno súper completo, personal muy cordial.

Nada…. Todo fue excelente

Lean room and friendly staff. Easy parking

Great

Great service

The room was very clean and spacious. The bed was comfortable.

Nothing

Clean room, very nice staff.

I would stay he again. We enjoyed our stay and the cleanness and customer service was great.

Customer service was excellent from the front desk to housekeepers, rooms were clean will be staying next time again when we’re in the area

Clean room

Home2 Suites is my go to hotel to stay in in every place I travel. Always clean, spacey and comfortable.

The property doesn't have a designated area with grass to walk your fur baby, but the parking lot is a nice size to walk. The property is clean. My only concern is that sometimes people park in guess parking and go to McDonald's and guest will invite others over and take parking from paying guest. There's security at night, which makes me feel a bit safer. It appears that the fourth floor is often rented to families with children. So if you are on the third floor on you may consider requesting not to be in the middle units on the third floor. The stomping, and running can be quiet disturbing. I had to request to be moved to the fourth floor. Security had to go to the unit multiple times to address the issue. I have experienced this issue several times. Staff is very attentive and the rooms are spacious and clean. Breakfast is ok, average hotel food, but is great the offer Breakfast.

Comfortable bed , spacious room

Everything was as expected

kitchen, air conditioning, well stocked. I didn't like where the toilet paper roll is located. Too far from the toilet, unreachable.

Always enjoy my stay at your property!!’

. This property is old and needs updating

Pet friendly great breakfast and staff

Spacious room with full kitchenware

Super clean and convenient to freeways.

Amazing