Hotel Stelle Belle

Close to the ski slopes and bus terminal.

Everything was great with the stay, very comfortable.

Walking up from the train station at night.

Desk staff were exceptional in their assistance for information about the ski resort and getting around.

Cheaper breakfast

質問や要望に対してのスタッフの方の ご対応が迅速でお優しかったです。

Location. rooms are large

no individual aircon temperatures. breakfast prices way to high

Breakfast was fantastic, great variety of fresh fruits and vegetables. Comfortable beds and spacious rooms. Good value for money. All the staff very friendly.

Everything. The stay was amazing, from location, to service, to the room, to everything in the building

Bathroom seem a little dated, but no issue. I thought it was fine :)

Hotel Stella Bella was fantastic. We messaged for pick up at the bus station and was met by the staff right on time. This saved us from having to carry all our luggage to the hotel. The front desk was very helpful throughout our 9 night stay. They arranged taxi rides when we could not get an uber, they made reservations at the sushi restaurant in Happa One. They went above the level of service to get us to the bus stop on two consecutive days. Once for the monkey park and once for our return trip to Nagano. We loved the breakfast and the dinner. We also enjoyed the onsen every night and did the private one too. I would highly recommend this hotel. We also enjoyed the ski storage so it was easy to store our skis and boots in the locker room.

Everything was very nice and the service was exceptional.

Perfect location a very short walk to the bottom of the Goryu lifts. Facilities were amazing and staff were very accommodating and so kind. Would definitely come back and stay here

Nothing was perfect

very good stay

We loved the location of the hotel being so close to the ski lift. We also loved the furnishing of the room.

Good location

I would like my room cleaned daily and the towels changed as well

Very kind and helpful staff, very good restaurant, very good location. The food is so good! The space, though, would deserve a little bit of re-design to make it a proper restaurant. One or two more Japanese options on the evening menu would also be very nice.

This is a family run business with really helpful staff. The Stelle Grille was fantastic with a 5 star menu and 5 star service. A wide variety of dishes on the menu including vegetarian options.

Not ski in ski out

Todo. La ubicación es buenisima (100/120 mts de la aerosilla, 50 mts de rental de equipos).El desayuno increible (muy completo y calidad de comida y bebida buenisima). La habitación doble es muy cómoda (con espacio para circular y mesita con sillas para sentarse comodos), y las vistas a la montaña son perfectas. Hay un restaurante dentro del hotel (muy importante a la hora de la cena sobre todo). Y varios restaurantes de comida japonesa (y no japonesa) dentro de los 300 mts. Hay onsen (privado y publico, aceptan tatuajes en ambos), hay lockers para guardar equipos de ski/snowboard, hay maquinas expendedoras en el subsuelo, y también laundry.

Nada, realmente es excepcional.

Good breakfast selection, including freshly cooked eggs to order. Good size bedroom.

How helpful they were..

Nothing

Great location, great facilities with excellent service.

Hotel was very comfortable and well presented. Staff were very attentive and available at all times. A great option in winter for those who like to ski and snowboard in the area

Our room was large, and the bed was huge and very comfortable. The staff were extremely friendly, helpful and welcoming, from front of house to restaurant. For example, the receptionist was super communicative and helped us with our transport to/from the train station, and for getting to Tokyo when we were confused about trains at the last minute. We are both vegetarian, and it can be hard to find healthy, balanced vegetarian meals in Japan, but we loved the breakfast omelettes and the yummy tofu 'steak' (which we ended up eating for dinner almost every day). The chef was always very diligent checking our dietary requirements. I also loved the onsen to warm up after a day on the slopes. The ski lockers and storage facilities are very convenient.

It says the hotel is 'ski in / ski out', but that's not really the case - you need to walk up the hill to get to the slopes.

Excellent location, a couple of minutes walk from Escale Plaza. Super clean, spacious rooms and great breakfast.

Nothing - all good.

Overall the hotel is fantastic, from the concierge, to the cleanliness, the location and offered facilities like free shuttle bus, luggage forwarding, heated ski locker, onsen and restaurant. The hotel starts with a swift confirmation message with helpful info including link to book the bus tickets. Throughout the facility and the guest room, the hotel is immaculate whether it’s the ski locker or the onsen which is really hard to keep clean given the constant traffic and snow from outside. The onsen obaachan is super cute and her work around the clock to keep the onsen clean or hair free is greatly appreciated. We were given the room hours earlier than the check in time! Great location, 5 mins away to many good restaurants and 7 mins away from Escal Plaza.

The restaurant staff possibly quite new so there were many tables have dirty cups and dishes not being cleared and forgot to clear them even when asked. Many dishes could not be kept at their best conditions like the tempuras are stale and the dumplings are overly mushy but the taste are all there, just not in their best forms. Perhaps a smaller range of food or a set meal would be appreciated. Not a dislike but it would be appreciated to let us know that there is a separate entrance to the basement and yukata cannot be worn at the restaurant early on.

Well located being just a short walk to the ski lift at Escal Plaza, and nearby restaurants. Very comfortable bed and friendly helpful staff, including with arrangements for the bus from Nagano to Hakuba. The Stelle Belle bus pickup from the Nagano bus was a nice touch at the end of a long journey to arrive in Hakuba.

Nothing comes to mind.

服務及舒適度

要走上斜坡 有點累

Central location to ski fields and great restaurants. You can walk everywhere.

Friendly staff, great location , great onsen and great food.

Location

Price

Wonderful staff, great location, and well-maintained facilities.

The private outdoor onsen did not have shower water available due to frozen pipes.

Staff were friendly. Hotel was cozy, clean, spacious room and walking distance to Goryu Escal Plaza. Option available for public/private onsen facilities, although booking for private is only possible on the day itself and limited to 30min slots from 1730hr-2030hr. Dry room for snow equipment was clean and spacious. Breakfast was tasty and good amount of weatern and japanese options.

Check in has to be done by 9pm.

Breakfast is amazing! Choices of Japanese and also western style. Dinner is great 2 Great location Staff friendly and helpful Outdoor onsen View from window is beautiful

The big uphill to ski resort

It was pretty close to goryu gondola and Toomi sky 4 lifts. Nice view. Good air conditioning/ heating. Bus to pick you up from train station. Breakfast was good. Only a few dinner options around.

It was a hike up a hill to the gondola, which was unexpected. We ended up renting lockers at Escal plaza to leave our skis and boots up there so we didn’t have to carry everything up and down the hill. Room was only cleaned once during our stay, would have loved every day. Pillows were a little average.

great location. room is spacious and clean. great breakfast with lots of choices.

a little bit pricey but maybe its because of holiday season

Great location (10 min walk to skiing, bars and restaurants), good facilities (onsen, place to store skis and wash/dry clothes) it was a no frills place, but it got the job done and the staff took good care of us (getting us rides to the bus stop, helping ship out luggage).

Great accomodation next to the Goryu ski lift: - friendly/helpful staff - excellent spacious suite w/ smart TV for chillaxing in the afternoons - lots of food/bar options around - breakfast was well done for a small hotel - great amenities in the hotel ie laundry room, ski locker, public bath

The below are knit picking - we thoroughly enjoyed our time here and would highly recommend. - breakfast was a bit expensive for a 3 star hotel - dinner quality was not competitive with other restaurants available in the area

Warm and dry

Best staff. Can solve client’s problem.

הצוות היה מאוד נחמד, ארוחת בוקר מצויינת. החדר היה גדול מספיק (אבל לא מאורגן טוב)

השירותים בחדר ממש כמו במטוס

Very close to the ski resort .

Das Personal ist sehr nett und zuvorkommend. Man ist zu Fuss innerhalb von 5 min am Skilift und es gibt einige Restaurants in der Nähe

Das Frühstück war nicht nach unserem Geschmack

施設が綺麗で快適だった。 枕元のコンセントにTypeAとTypeCがあり、充電に便利だった。 朝食がとても美味しくて、お値打ち感があった。

部屋の窓側にテーブル1台と椅子が1脚あったが、もう1脚あったらなお良い。 大浴場に窓があるとなお良い。 お風呂の脱衣所に椅子が欲しい。

温泉があるのが良かった。

全館空調なのか、部屋ごとにエアコン設定ができず 暑かった。

ホテルに入る前から植栽や建物のデザインが素敵でした 朝食も美味しく頂きました

温泉の入り口のセキュリティが不安だった

Great location for skiing - walking distance to Goryu. Our room was amazing, we opted for the Executive Double - great choice, very spacious with the biggest bed I've ever seen!

A dedicated place to hang clothes other than ski gear would be helpful - but overall a great experience.

Spacious and a very nice breakfast

None

Perfect location in Goyru, close to Escal Plaza and restaurants and bars. Outstanding breakfast and super clean and tidy. Recommended for anyone looking for a great hotel in Hakuba.

Great location close to Goryu resort.

Family rooms didn’t have access to bathroom except for onsen.

Rooms are great, location too. It’s very close to the lifts

There are no drawers to store your clothes

3 minute walk from Goryu Ski resort and ski hire shop, great amenities including washing and dryer, dry room for ski gear with lockers, shuttle bus to and from hakuba station

Breakfast was nice. Location was great. Staff was wonderful.

Nothing as met my expectations.

Stelle Belle was the perfect choice for our ski trip. It actually is only a five minute walk from Escal Plaza, even if there’s snow to walk through. We provided our arrival time in the chat the day prior and received a prompt response, our driver was ready and waiting when we arrived at Goryu station which was great as it was dark and there was quite a bit of snowfall. We booked the Western style room with a large double (king size) bed and there was plenty of space - we could have both our suitcases open and still have room to move. The bed itself is super comfy and you get a soft/firm pillow option. There’s basement floor access and lockable storage for all your wet ski gear downstairs, and a vending machine for snacks and drinks, coffee, etc. The outdoor miso tub onsen was perfect after a day on the slopes and 30mins is more than enough as the water is pretty hot. Staff were super friendly and helpful for all our needs and recommended places to eat on a cute hand drawn map of the area. Overall, we loved our stay and would definitely go back!

Large rooms, with en-suite. And rooms were pretty warm too. The staff at the reception were always very courteous and ready to help. She spoke understandable English too, good enough for me! The breakfast buffet was a little pricey, however the spread was really good. They also pick you up and drop you off at the nearby bus station for those coming in the winter season

Short walk from escal plaza, although the path is a little uphill.

not very nice experience with the owner and staff. not very helpful. Onsen was the worst onsen I have ever experienced.

Great onsen! Comfy bed and room.

Small and outdated bathroom. Would be great if it had a restaurant open each night.

Breakfast was great the staff couldn’t do enough to help!

The staff are very helpful and really nice to us. The breakfast spread is amazing. The Japanese style room set-up and tatamis are super comfortable and clean.

Adorable grandmother greeted us on arrival, helped set the tone. Nice sized rooms and seem as though they were recently renovated. We had a view up the mountain with glimpses of a ski run. Clean property. Good quality linen, mattresses, and pressed yukata for the baths. Ski gear warming room in the basement as is the bath. We found it difficult to get info while planning, so I'm going to share some info that might help. We were coming from Kyoto so took the shinkansen to Nagano then transferred to another train to Matsumoto then a local train (Oito Line) to Kamishiro. This is the closest station to Stelle Bella and they will pick you up from there - it's literally just a few minutes drive away from the property. FYI: There is a bus from Hakuba to Nagano Station takes ~ an hour. Skiing/Riding: 6-7 min walk up the hill to Escal Plaza which is the main center. From here you have access to two ski areas, Goryu and Hakuba47. You will need to take a bus or drive for other areas in the Hakuba Valley. You will need an IC card 500yen for a discounted ski pass which helpfully can be purchased from the front desk of the property. The IC card is refundable at the end of your stay in Hakuba. If wanting better standard ski or boarding gear the rental service on the second floor of Escal Plaza is very good. F&B: Turn left out of the property to our favorite izakaya, "Kamui", just a few minutes' walk away. Excellent service, food, ambience and also well priced.