Rivoli Hotel Jakarta

La stanza all’apparenza sembra anche carina sé non fosse che le lenzuola non erano state cambiate e da sotto i letti uscivano le blatte. Lo staff ci ha cambiato le lenzuola non appena richiesto ma non il copripiumino che era visivamente sporco. Le lenzuola non erano state cambiate. Colazione a buffet principalmente indonesiana/asiatica non intercontinentale.

The location and the helpful staff

The room is not clean and the building look so dirty

big room

The room is not clean. There are cockroaches in the room.

Staff friendly

The hotel room was very dirty when we arrived. The floors were filthy, and the bed sheets were dirty as well. We asked for the room to be cleaned again, and after we complained, they did clean it. We had specifically requested a non-smoking room, but the bathroom smelled very strongly of cigarette smoke. Overall, the cleanliness and condition of the room were very disappointing

الموقع

زولية ممرات الفندق تحتاج الى تغيير وايضا تحتاج الى بياضات جديدة

perfect

everything is perfect

Location

Breakfast

All good

Overall, the stay was pleasant, but I noticed that the water tap was a bit rusty. It would be great if this could be improved for better comfort.

nothing special, staff are polite. Corridor are wide.

the room need to be re fresh. the floor is nasty. AC rails are dirty, bath room seal are black spot look nasty. when we check in the bed sheet were dirty, many hair from previous guests.

The Staff are good & The room are nice and beautiful

Everything are good

The staff very friendly and the bed was good

The staff is very friendly

There was no hand soap in bathroom

Service, breakfast

I extremely love all the staff, they were really accommodating and helpful, i was already late for my flight and they helped us find a taxi on a short notice and gave the best advise, 5 stars on the staffs, all staff. I wish i had more cash to tip everyone but in serious note, i see potential for this hotel to be 4 stars however the hygiene for the hotel is really bad. My sheets and colleague had blood stains and the toilet smells when we first enter, the floor was full of dust but i did ask the manager to help figure out on what could be better but even though the staff cleaned and changed our sheets, there were still blood stains so they need to change the laundry they send to, also they really need to deep clean their rooms and toilet because there were molds and leakage in the toilet which was very unpleasant. Even their kettle wasnt clean. I was not comfortable staying because a 3 star hotel should atleast be comfortable and cozy to stay in. Nevertheless, all of the staff made my stay pleasant.

There are cockroaches, the cleanliness is poor, the furniture is very bad, and the sheets and pillows are dirty.

There are cockroaches, the cleanliness is poor, the furniture is very bad, and the sheets and pillows are dirty.

Not clean

The room in the shower area was not clean. the bed sheets were dirty, there was also a hair on the bed . I even found two cockroachs in the room.

overall all ok.

the toilet not so cleans. hopefully have improvement on this area.

Clean, confortable beds, great breakfast !

Please improve.

Please repair your aircond, water heater, water tap and change your carpet. It was nasty. However, the price is good.

The price and the location were good

1. The Towel hasn’t absorb any kind of liquid 2. Cockroaches were found in the bathroom 3. I requested a hairdryer, bath mat, and iron until i checked out it wasn’t delivered. I requested 2 times. 4. There’s no frige 5. The food was bad. The milk on the cereal stand tasted like water. 6. The water from the shower and toilet stinks. 7. You cannot borrow any utensils, bowls, or plates after the restaurant closed.

The staff was nice and friendly. Location is good, easy to get around and finding food around the hotel also pretty easy.

I'm pretty disappointed by the room condition. It was dirty especially the toilet,, dust everywhere, the wall is moldy, pillowcase was torn and AC doesn't work properly so the room was super hot.

Toilet is very dirty and mouldy, need a fresh bed sheet and blanket. Need to clean more everything when the customers check out. Just need to refresh with the room and toilet.

i dont even like the property at all . the staff were very bad .

i dont even like the property at all . the staff were very bad . i asked for a room cleaning but they just ignored . i paid for 2 days . i checked in earlier in the morning .

Staff

Honestly Bathroom bad and when you shower water stays. Bedroom smells

Absolutely nothing!

This is a typical example of a hotel run by an owner who takes whatever money he can from it and NEVER reinvests in the upkeep or the staff. I estimate it was built around 1974 and it hasn't been maintained since it was built. The fixtures and fittings were tired and decades of grime were apparent everywhere. Furthermore, I was told the owner rarely visits, does not respond to direct contact (I tried) and leaves his under skilled staff to deal with the complaints, which they cannot as they don't hold the purse strings. Wasted breath trying.

The position. Located by the road side. The bus stop is just right in front of the hotel. The train station is 5 minutes away (by car). Many food stalls by the roadside to choose from. Spacious family room. Friendly staffs.

There is no shortcut to the convenient store behind the hotel hahaahah

The hotel was in its building and ground. Very quiet surroundings. Good security, and responsive staff. Very clean place.

The WIFI was bad, the signal was only at the lobby. Spoken English was poor.

The price was good but that’s all

The breakfast was awful. There was toast, expired butter, slime-like jam, „fresh milk“ which was really just water with milk powder. And then they had 3 big pots with plain rice, one with old tasting fried chicken and one pot with some lettuce soup. That was it. The bathroom wasn’t clean at all. The „high speed WiFi“ disconnected by itself all the time and we had to wait until we could connect again. The bedsheets had holes in it and were unclean. There was supposed to be a spa area but there just wasn’t. The gym was a really small room with two broken weight machines and a treadmill, nothing more.

Location

Good property could be really great except room cleaning not up to the standard to make this hotel great

Great location, friendly staff, and quick check in process

There's no body will assist your luggage upon the check in, only one reception stand by in the lobby, room quite enough for standard size, but cleanliness and maintenence should be improve, starting from the corridor was dirty, even I was found hair on the bed and floor is dirty, also mold smell on the bathroom, and the other thing, I was requesting breakfast during the check in, reception said their staff will be deliver your breakfast into your room, but nobody was delivering my breakfast, overall this hotel rate will be match just for the location, but their service should be improve

Location near to office. Price is good. Staff is friendly.

Room 306 is lousy. Room floor is old and need to be replaced. Sink cabinet in bathroom needs to be repaired Plenty of small cochcroaches in the room. Curtain needs to be repaired. Towel doesn't soak up water well. Kettle and bathroom taps are dirty. Need to clean with the right chemical / cleanser. Road from maingate to lobby is lousy, not properly tarred. Small stones everywhere. Smoky despite sign that says No Smoking on this floor.

The water inside bathroom so smelly like junk and not clean to have a bath... Air Condition also not well maintain.

easy to reach

had to request for ion. no ion board provided.

nice location and good lobby

dirty shower, ran out of toilet paper, floor was soft because of leaked water, fridge was broken and smelled bad.

Rivoli Hotel is situated strategically on Kramat Raya main street in front of TransJakarta bus stop Pal Putih, so convenient and really close. The room itself is quite big for this hotel standard, amenities are well equipped too. Room facilities are good too such as cable tv, bathroom (no bathtub), comfy bed, and wi-fi (it's fast but sometimes you have to reconnect again and again after several minutes and it's kinda annoying), air conditioner is quite cool. We cam checking in at 7 pm and the lobby is dark, the sofa area near the elevator and in front of the restroom where people can sit down and wait is darker tho... But overall we slept well and had a good stay here.

A very bad attitude from the staff. We reserved room for our client since we are appointed company for handle the one of BUMN ( Government Company) to reserve and arrange their accommodation, we already sent payment , but we since we are a company and not use personal bank transfer , we used company bank account, we have to use procedure and waiting for bank payment statement from our accounting. And they used different bank. While we waiting for the process, one of their staff call my staff and said that " WE DONT CARE ABOUT YOUR COMPANY, We will ASK PAYMENT from your guest" ... Please you have to respect other , especially your guest since we also agree to pay more expensive than OTA or other booking engine. And in the end, the payment success, no problems at all for the payment. Please learn the attitude of Business, not only You RUN the business.

Rivoli Hotel is quite a new hotel in this area with a cinema theme since the area was used as a movie theater in the past. The room was nice and the bed was very comfortable. The breakfast was also good and tasty enough. Too bad the gym only had 2 equipments. It would be great if the hotel provide more gym equipments and weights. But overall, it was a good stay with a very reasonable price.

I'm not sure how long this hotel has been launch but for me it look and feel fresh as a brand new. Loved the room with grey and black atmosphere. nice Breakfast good, some indonesian menu also available Near access to some atractive places in Jakarta Service from all staf are flawless and quick Overall good experience

Proses check-in yang memakan waktu hampir 1 jam membuat saya kecewa. Selain itu ac di lobby yang panas membuat proses check in yang lama tadi semakin tidak nyaman. Semoga pihak hotel dapat memperbaiki pelayanan dengan cara menambah staff resepsionis.

Stayed a nite on second floor rooom (3**) and got discount price through online booking which I paid around IDR 250k. Compared with budget hotels, this hotel offers: - spacious room - toilettries - various breakfast buffet - straregic location In front of hotel, there is bus shelter 10 minutes walks to reach Atrium mall and Senen 8-10 minutes to Senen station by taxi 15 minutes to Gambir station Ordered oxtail soup for my lunch with a moderate price on its restaurant; the staffs were friendly. I didn't have any issues about hot water. It ran well. Aircon worked well, too. The management needs to improve on cleaning aspect, fe. - some water mess on elevator floor - restaurant floor and table Not sure whether it was lack of cleaning staff.

Executive Suite room 525 (20/07/18) + What a great architecture, I really love the diagonal shape with minimalistic touch. + The location was superb because you can find it around Senen, Central Jakarta. + You can easily find Transjakarta Busway to travel around Jakarta. + The rooms also neat and spacious. - Sorry to say that the hospitality from Rivoli Hotel was poor. - I often saw a junk food, plastic, plate from the room at the front door. - I think my room a/c was broken. - The breakfast? Hmmm.... tasteless!

very accommodating staff! helped me get around jakarta and bogor

AC panas dan di laporkan susah dpt tanggapan butuh Wkt 1.5 jam dan dilaporkan 4x baru ditanggapi dan pindah kamar, tidak ada upaya mendatangi mengecek kondisi AC yg dilaporkan. Kemudian di kamar disiapkan 2 botol minuman mineral yg kondisinya 1 botol isinya Sudah separuh (kemungkinan Sdh Di minum)

Stayed one night at an Deluxe Double non-smoking room for business purposes on Oct 2017. This hotel recommended by my colleague since the nearest distance from my business destination. The building is a new, the aisle between rooms are spacious and bright, the window's room is very wide (and I like the wide window's room), not to mentioned its strategic location at the center of the city. Only take few minutes for check-in and check-out process. But they have a deposit policy for key room (That’s ridiculous). I have to admit that for some aspects they really need to improve: • Staff courtesy: greetings and smiling to customers is necessary as a very important courtesy value. Please do not chew anything in your mouth when you replied a customer question (it happened to one of the hotel staff when I had a dinner in their restaurant). • Room cleanliness: I found some dirty spots and some wrinkles on cover bed as if was not replaced to a new one. • Shower water: on the bath time in the morning or evening, the water stop flowing. Hmm.. very annoying. For me, that’s the first time and the last time stay in that hotel, will find another much better hotel for staying.