Los Cubos
Los Cubos, Calzada Lázaro Cárdenas, 45027 Zapopan, JAL, Mexico- Sculpture
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Luxurious Amenities
Hard Rock Hotel Guadalajara, located just 7 km from Guadalajara Cathedral, offers an unforgettable stay with an outdoor pool, free WiFi, and a fitness center. The rooms are well-equipped with modern comforts like flat-screen TVs, coffee machines, and free toiletries in the private bathrooms.
Delicious Dining Options
Start your day with a delightful breakfast spread including continental, buffet, and à la carte choices. Craving more? The on-site restaurant serves a variety of international dishes to satisfy your taste buds.
Convenient Facilities
With a sauna, evening entertainment, and a 24-hour front desk, this hotel ensures a seamless stay. Guests can also enjoy access to the business center, ATM, and beautiful garden. Don't miss out on experiencing the best of Guadalajara at Hard Rock Hotel.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
In-room amenities
Sleeps
Up to 4 guests
3 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
32 sqm
City View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
40 sqm
In-room amenities
Sleeps
Up to 4 guests
3 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
40 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
38 sqm
In-room amenities
Sleeps
Up to 4 guests
3 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
32 sqm
City View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Location. And service
The travel to tequila. It was not good
Property was clean employee were very friendly and helpful
They only thing I have a problem with is you guys have a small refrigerator to put water and sodas but it was not working I did call front desk and they said it only to keep drink to normal temperature that’s don’t make a sense they other problem I found was the shower I never reported because I figured since the small refrigerator was not working so as not going to be fix but the rest was great
Ubicación e instalaciones
Nada
Hermosísimo!
Las instalaciones y el área de alberca
El trato del personal de maleteros, ni un saludo. Qué los taxis oficiales no te digan antes de empezar el viaje el costo, el cuál es muy elevado. Mi taza de baño tenía una fuga en la descarga, y Qué no tengan pantuflas.
El servicio y amabilidad 10/10
N.A.
The rooftop pool vibe was perfect. Great food, great drinks and great views. Carlos went above and beyond to give us great service. We ended up spending a lot more time up here than originally planned because it was so awesome.
delicioso muy rico
nada
The staff are hands down amazing. They go that extra mile. I was even cold by the pool and the server brought me another towel to warm me up. I 1000% recommend.
The hot water for me wasn't hot. It's warm and I dont know if it's that I am just used to hotels having supper hot water or not I dont know. Also some of the drivers took advantage of us and charged us double of what other honest driver charged.
La decoración y la musica
El desayuno buffet estaba muy simple y sin sabor
The place is and location is very good and they have good restaurants with good food. The overall attention of the staff was good.
The floors we were assigned to were under repair. There was smell of products they were using and we requested a room change. We were given a room which was worse than the one we had originally and solutions like spraying perfume in the room instead. We didn't like this at all. There were water leaks in the rooms we rented for our event and the control of the AC in the room was terrible.
Had a good time at the hard rock and thanks to Nelson very attentive. Also thank the receptionists, bell hops, cleaning lady’s.
El buffet era bueno y variado, camas y almohadas cómodas, habitación en general aceptable
La puerta de la regadera se atoraba muchísimo, el baño tenía poca presión de agua, la regadera salía por la de techo y la de teléfono aunque solo se seleccionada la de techo, al principio nos dejaron los botes de shampoo y el shower gel vacío pero después nos llevaron unos llenos.
No tienen cargador para carros eléctricos y la alberca fría
El Concepto del Hotel y la ubicación.
Que falta que haya un todo incluido!!!!
La limpieza
Que nunca me pude conectar a mi Youtube
Lo limpio
Nada
The full rock experience
The facilities and the staff were very good
El alojamiento està muy bien. Conciertos genial. Oswaldo en conserjería un 10. Emilio en desayunos muy profesional
I loved the location of it, Starbucks and oxxo inside the hotel were so amazing , friendly staff
Nothing
The live music was great
The front reception staff
The buffet was pretty bad
Don Julio 70 in the lobby bar. 450 pesos. A bottle has been 759 pesos for the last while. Rip off. Ritz Carlton and Hyatt don’t charge this much
The rooms are very well used but the common areas of the hotel are nice. It’s a Hard Rock- if you’ve been to one before you know what you’re getting. I was surprised by the lack of nice hotels in Zapopan and this seemed like the best option.
They make you feel safe . The rooms are good size. Very clean and organized. The pool was perfect with the view. Highly recommended..
The bed was not as comfortable .
Nelson was amazing!!! He gave us amazing service and the food and drinks were great! Ask for him when you go to the pool bar!
We had an incredible breakfast at Sessions Restaurant at the Hard Rock Hotel Guadalajara! The staff was exceptionally friendly, attentive, and truly went above and beyond to make our experience special. We enjoyed the breakfast buffet, and everything was fresh, delicious, and offered a great variety. One of our favorite touches was when they brought fresh, warm pan dulce right to our table,it was absolutely amazing and made us feel so welcomed. The outstanding service, delicious food, and warm hospitality made this one of the highlights of our stay. We highly recommend Sessions to anyone visiting the Hard Rock Hotel Guadalajara!
Bien
Estoy tratando de facturar mi estancia y no he tenido éxito vía corre electrónico ni vía telefónica
El trato súper amable
Not the best experience at Hard Rock hotel. The room we were provided had dirty dishes by the door of the room from previous guest and we were discriminated by one of the hotel employees as a accused us not belong to hotel because my wife was dress as a Mariache. On my last day the from desk employees were super professional and helpful.
Nada
Mal aseado el cuarto Caro para lo que es Mal mantenido
La habitación
Hay mucho ruido en la noche de tren y carros se oye todo lo de afuera, la tina de hidromasaje salió el agua verde y olía horrible .
El personal del restaurante no son amigables, son muy asperos, agrios, nada amables
We loved our stay! The hotel has a beautiful, modern design and feels like a museum, with unique pieces used by famous national and international bands. The pool is amazing! The staff was excellent, and we felt very safe throughout our visit. We will definitely be back!
The rooftop couches had no padding to them.
Nothing but an absolute, great, amazing, one of a kind experience…. Every single staff in this hotel has genuinely been great to us, from Alejandra, Urani, Nelsnon, Pablo… its been experience that I highly recommend to future travelers l.
The theme and the attention to detail.
Everything is good.
Nelson is the most magnificent bar tender I’ve ever had in my life. He is professional and listens to everything that you say. He is speedy and quick and is the best bartender in guadalajara.
Musica
X
El desayuno
Es un hotel muy viejo y le falta mantenimiento. Las alfombras están sucias y hay olor feo por todos lados.
La atención del personal
Las tarifas no lo valen para la época.
los conciertos
La recepcionista SUPER pedante, la alberca esta helada, no tiene calefacción esta de ADORNO por que no se puede usar
Muy bien ubicado Tienen todo restaurantes dentro con muy sazón No hay necesidad de salir Ahí se come rico
. Todo bien
Great experience at the B.I.T.S rooftop bar - Nelson was incredibly welcoming and excellent service!
desayuno bien lugar comodo
el personal de check-in se dedica mas a platicar entre ellos cosas banales o personales que dar un buen servicio de llegada, la salida fue igual de decepcionante, a la hora de solicitar factura no explican bien y solo dan una hoja impresa con qr para solicitarla pero al hacerlo no responden correos no dan seguimiento y esta en riesgo de no obtener la factura de servicio de hospedaje
Las habitaciones
Que la alberca la cierran muy temprano los domingos
Todo
No hay nada Que no me agrade 😌
Great location in the city. Excellent event spaces inside the property. Plus the world famous Hard Rock decorations and attitude! Recommend.
El servicio del personal
Todo bien
Todo el hotel increíble
El aire acondicionado no enfriaba adecuadamente
The facilities are great in general but I had two bad experiences: 1) The hotel doesn´t have computers in its bussiness center and every hotel have them!! even if is a hotel of less category!! I really need to use a pc and the staff refused to get one for me. 2) They are not able to make the invoice at the moment of your check out (or at least that was they told me), you have to send and email with your data afterwards, but every hotel have this possibility!!
I got hotels. I stayed in 17 hotels in Gro herself, but I gravitate back towards the Hard Rock Guadalajara because some people including folks like Alejandra Nieto sup of the frontdesk and Zahara and Gabriel, Ivan and Gustavo and the rest and they’re all amazing people and I tell you right now there’s no better customer service in the world in this place. I’ve been everywhere in the world so please please keep that up and don’t let customers suffer for bad policy. Your folks are the best people I’ve ever experienced in customer service and hospitality do you wanna talk about it? We’ll talk about it.
Ubicación, comodidad y limpieza.
El trato de personal. ( No totos ).
Spacious rooms, very nice people working there, convenient location.
The location
The food was not good at all very low quality did not meet expectations
Great atmosphere and view. Recommend!
Nelson and Alfonso at Bitts (pool area) were absolutely AMAZING they are extremely attentive and friendly. Food was really good, specifically the fries! I would be back to this hotel based solely on my experience with the pool area staff!
El desayuno muy rico y variado Y esta muy bien ubicado; varios lugares cerca para pasear
Todo
el desayuno buffet esta caro para lo que ofrecen, los demás restaurantes super bien, nos encantaron
todo bien , solo es desayuno buffet no considero que sea calidad-precio
The hotel is in a great location for anything going on between downtown Guadalajara and Zapopan. It's still good for stuff happening in Tlaquepaque, but count on 1/2 hour or more to get there. Getting Ubers to take us to/from the hotel was always easy, and taxis are readily available if you don't Uber. I enjoyed the fitness center (lots of treadmills and weights and everything in good shape). The pool at the top is infinite style, big, with fabulous views. There's a bar up there also. The only problem is that everything at the top closes at 7 PM, which is way too early. Just when the night views become awesome and romantic, you can't take advantage of them! The included breakfasts were excellent - lots of variety, tasty dishes, and it's available until noon! Our corner room had an amazing 180-degree view of the west part of the city. Although the room had a variety of issues, the hotel quickly fixed most of the problems. (Don't hesitate to let the front desk know about any problems. They're happy to fix them.) The A/C never worked quite right - it was fussy and loud. However, we were willing to put up with it, since the rest of the room was great. What else... Many good bands played in the lounge in the lobby. There's an Oxxo store down in the garage that's just like a 7-Eleven (very handy for getting snacks and drinks). Lastly, the staff were always cordial and very accommodating. I wouldn't hesitate to go back.
Fix the A/C system so that it doesn't blow so hard and doesn't fool the thermostat. Allow the pool and bar at the top to stay open until 11 PM.
Just the best staying that only Hard Rock can deliver. Facilites are awesome and staff is A+ from reception Caro and Daniel are just miracle workers. Concierne makes all your troubles vanish. Sam from rooftop think ahead of your needs and Jonathan froem all áreas makes you feel at home. Thank you so much
el desayuno es super variado, los cuartos super espaciosos, y el personal muy amable
la presión de la ducha o la ducha necesita mantenimiento, ya que no sale bien el agua
Cleanliness and location
Nothing
El baño no tuvo agua en el WC todo un dia PD un hotel de 5 estrellas con esos detalles caray, la alberca cierra muy temprano
Taso oli erinomainen. Katto uima-allasalue hieno !
La limpieza
Un poco más económico hubiera sido mejor.
La ubicación y atención del personal fueron excelentes, la zona de alberca muy cómoda y con una gran vista
Es un lugar con una decoración muy buena, habitaciones amplias y limpias, con tecnología inteligente para los servicios de la habitación.
La ubicación no es la mejor
Muy buena ubicación
I love the hotel! I had an incredible experience. The staff here are truly amazing. They go out their way to be helpful whenever it’s needed beyond the great service. I was specially impressed by how much they prioritize to get the gas safety definitely I will stay again.
Formidable Hotel.
La comodidad de la cama y la distribución del cuarto
El baño olía un poco mal.
La atención desde que llegas y te apoyan, el bell boy Octavio un trato de 10 y en Recepción Alejandra Nieto finísima persona nos explico todo lo que el hotel tenía para ofrecer nos oriento en todo momento.
My favorite hotel all the time.
The coffee shop not much selección. Bakery.
La vomida es de excelente calidad
El horario en alberca empieza tarde y termina temprano
Todo
Nos encontramos las sábanas sucias de color rojo ..!! No se , que tipo de mancha Pudo ser sangre, tinta roja
Su ambiente
Los vasos en la alberca
Solo la atención de Paulina, Pilar en en lobby bar y Daniela en la alberca. Muy lindas y amables
El room service PÉSIMO, todo frío sin sabor, sin hielos, no no muy mala presentación y baja calidad. Es la tercera vez que voy y la alberca esta helada, no se como le van a hacer para el mundial!
El gimnasio y el rooftop son un plus muy bueno
El baño estaba sucio y la bañera en muy mal estado
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
8.65/10General sentiment is positive with reports of clean rooms, though some concerns about the overall quality of room service.
Service
9.15/10The service is highly praised across multiple reviews, indicating attentive and helpful staff.
Location
8.85/10The hotel is well-located, with easy access to nearby restaurants and attractions.
Room Quality
8.35/10Some rooms are mentioned as needing updates, particularly regarding cleanliness and modernity.
Amenities
8.95/10Amenities receive positive feedback, but there are mentions of specific issues like the hot tub.
Value for Money
8.65/10Generally perceived as good value due to the overall experience but with some criticisms.
Food and Beverage
8.75/10Food quality received positive mentions, especially the breakfast buffet.
Overall Experience
9.05/10Overall sentiment from guests is very positive, highlighting enjoyable stays despite some issues.