Mango Hill Auroville Pondicherry

It was a very pleasant stay, the room we stayed was very big and good aesthetics. Balcony Sitout was very nice to have.

Room should have had a small fridge/bar setup.

superb with good service and excellent food quality , more over bar facility needs to be increase little bit

The pool, and the room. The ambience was good.

The drilling sound outside the room made the stay unbearable. It was dust all over. The staffs are not fast to serve the orders.

I liked the location and the pool area.

The entrance had alot of construction and we were not informed of it. We booked the Thai cottage 10 days ahead and we were upgraded to a suite. The suite was not clean and it was smelly. The bathtub was broken and it was not clean. The ac was not working properly.

👍

❤️

Good sized room, Decent location between Auroville and the Highway. Good surrounding with Mango and Cashew trees. Common areas cleaned and sprayed for pests multiple times a day. They had a pool and a restaurant but we never used it.

Terrible lighting in the room dependent only on cove and bedside lights. Toilet refused to flush properly and the tap never stopped running fully despite complaints to maintenance. Construction noise made it difficult to relax. Open car park only (but that's standard across the area so pretty low on the list).

This hotel was top 15 years ago nowadays it is collapsing I

The location was pretty good and the staff was very helpful.

It's not value for money at all, paying an amount like that and getting the most ordinary looking room with a dysfunctional TV. I almost had to call the front desk for every little thing. I would have preferred staying at a hostel rather than this, the mattress wasn't comfortable at all.

The thai cottage was awesome.

There was a pungent urine smell at the corners.

BREAKFAST LOCATION

CLEANLINESS

The greenery and the quite

The bathroom was not clean and the staff was not very proactive

the location was good. pool was good and clean.Room service food wasn't good.

staff weren't treating everyone equally....welcome drink was served to few guests and for others they did not care. also the recreation room has nothing in it. that room was a joke.

Nice look at swimming pool Nice room

The staff from the eating hall were not clear English speaking

The Breakfast was very good.

I reach pondicherry at 5:00 AM. While booking i had specifically requested that i would be checking in early. The staff tried to charge me Rs.1500/- for early check in, even while it was a weekday and most of the rooms were available. After a bit of confusion, and time, the staff permitted me to check in without any additional charges.

Very good comfortable stay food had limited veg options but taste was good served hot phulka rotisserie for dinner room very good spacious bathroom very spacious along with bath tub very nice enjoyed our stay

The staff was continuously asking hotel booking payment receipt hard copy even when we showed them soft copy details on mobile then lastly one staff was polite enough to convey next day that they have checked computer details and yes our payment is confirmed We had already done online payment before starting the trip also messaged property pls check and revert back Instead of checking at their end they were doubting about us We are not cheaters

Well maintained, aesthetic and cozy property. Loved the pool. Courteous service too.

Food can be better.

X

Novice staff Poor restaurant facility No travel assistance Infrastructure not enough for a secluded location

Environment

Poorly maintained Very poor.. Worst breakfast experience i came across.. No viriety.. Not refilled in time.. 😔

location

checkin process, rooms, room ambience, power sockets, billing.... are the highlights.

Delicious

One night stay. Late check-in well managed by the staff. Possibly to order continental breakfast (yogurt and omelette) Nice swimming pool Hair dryer in the bathroom Very collaborative staff. Thank you

Not so satisfied by the room at the roof floor: old mattress very uncomfortable, absolutely no way to hang clothes (just a chest of drawers), disappointing cleanings (lot of dust under a tray). Poor communication before arrival. Several mails with the same question, no answer!

Awesome views and clean swimming pool, Loved the ambience

Nothing

Find something else

Location of the property isn't far from the city and is close to beach.

The property needs little revamp, some of the wood logs were dismembered posing risk of harming while walking. Lift facility isn't there and our room was in 3rd floor, so had to climb stairs with elderly people

Everything over there was as per liking .

The location was given as pondicherry but in reality it was in tamilnadu , this was a bit of a bummer.

Decent property with basic amenities

The pool was good. Ample car parking.

The room booked through this website was on the 3rd floor and there was no lift! This information that the room is on the 3rd floor was not informed during the booking. Moreover the room was made of prefab/reconstructed wood (not concrete) and hence it was very hot. The frequent power shut down and fluctuations ensure that AC was not working! 🤬 The food was absolutely overpriced. A small bottle of Sprite (usually Rs 20) was charged over 4 times higher!! The room has no refrigerator either, so there's no way to keep beavarage in the room. Overall, though it is a old property and we have visited during the pre pandemic time, but now it is not worth of the money spent. So don't go by the images and be cautious while booking.

It has got a lovely ambience with a good pool and a good restaurant. The staff were also accommodating

Facilities need to be improved. The rooms were not well equipped. We had upgraded to suite rooms. The one in the ground floor was good but the one in the first fooor was not upto the mark. Bed and pillows were not comfortable. The room was very dim. The bathroom had an unpleasant smell. Though there was a bathtub, there was no plug for the drain. So it could not be used.

Worst

Staff

Not value for money

This hotel exceeded my expectations. The rooms are clean and well equipped. We had a great view of the pool. The water was clean and the pool is great for relaxing. We were very positively surprised by the breakfast. The buffet offered a wide selection of Indian and international food. The reception was very committed and fulfilled all of our wishes. The service was excellent and it was fun to eat at the hotel and receive first-class service from the waiters Aruli, Israel and Sumit.

However, we were occasionally bothered by smoke as leaves were being burned near the spa. The location is a bit away from the centre. You have to go 15 minutes by TukTuk.

I liked the old-fashioned look of the hotel - the old parts have a certain charm. I liked the swimming pool with the tree in it

The staff at the reception (with one exception: Diviya) were genuinely helpless, however, I felt bad for them as it is not even their fault - they are simply not qualified enough for such an expensive hotel. I traveled for two months in the South of India and stayed in some hotels which were only a tenth of the price but the staff were more competent. I had upgraded from a Chalet to Suite after the first booking but found out that the so-called suites have only one room (?) and a bathroom and are, in fact, no bigger than the chalets , so I wasted 20.000 Rupies extra for an upgrade that did not get me into a bigger room. In the booking it says that the Suite is 58 square metres, but that is clearly wrong. Look at the pictures of the suite, I do not even know where there would be extra room for an extra bed that you can apparently book. The service (e.g.: getting a cup of coffee to your room is VERY slow. From day two, I would order the coffee, then go and take my shower and still have plenty of time to get dressed and out on the balcony before I would get a cup of coffee. Breakfast could be enjoyable overlooking the pool if it were not for the crows and instead of paying attention to your table while you get up to get more food, the 5 boys stand together at the bar and watch videos on their phones while the crows are devastating your table. I suggested to a management colleague at Pondicherry University to turn the hotel into a management case study and help the management of the hotel to perform a total turn-around because the location and the particularly the old parts of the hotel have potential .

The Hotel did not have wifi. The hotel gave us a different room from what we booked. TV was not working. Asked for GST Bill but was not given. There was no manager in the hotel to help. Asked them to mail the bill but no one was bothered. Looks like they dont care for the customers at all

Service

Quaint, but does not match up to expectations for the high prices charged. Staff is helpful and sincere but poor management that seems to not care to keep up commitments to guests.

Clean rooms, helpful staff, decent spread for the buffet at breakfast. Restaurant food is fabulous. The highlight for us was the swimming pool.

The location is good and stay was very comfortable only thing that was disappointed was the food that needs some improvement

Food needs some serious improvement

property is spacious and well located and the pool is the best part.

Food needs to be improved . Overall breakfast spread was okay and dinner was also not that good

Good

Nice

Swimming pool and staff

Old and poorly maintained property. Could me managed better, from breakfast to room service. No tv, fridge, locker in room too.

The rooms were big and clean.

Food was very limited and location was a little away from centre

Liked Hotel service and swimming pool. Though hotel located at the outskirts, can reach city in half an hour. Peaceful area and kids should be enjoying it.

Rooms can be properly maintained to make worth the cost

Broken balcony step

Swimming pool view from balcony

No proper facilities in the activity room. Table tennis board is available with ball, Cricket bat and stumps are available but without ball. Shuttle racket is available without cock. When asked for these things, they did not take an effort to ensure these things.

privacy

Waste of money highly expensive for zero service i had paid advance other wise wouldn’t have stayed it was like a dormitory filthy dirty laundry bedspread every thing was untidy Chalet was nothing but a tin portacabin with dirty water sorrounding it

Indian breakfast was very good. But of you are westerner then Indian breakfast is not what you really like. For us Westerners the quality of the bread and the jam was American quality, means very bad. This is strange because Auroville with its fantastic bakery is near and also many good jams are available in the supermarkets in Auroville.

Breakfast: bread quality and jam quality was very bad!

Nothing at all. I booked through you but was not given a room on THAT PROPERTY.

Couldn't sleep with lights all around. No phone to reach reception. No one picking up mobile number given. A/c was a bloody joke. No one to clear food tray and cats, crows and other animals. I'd told the reception. I will also talk to the hotel owner

The staff is very courteous. We stayed for 4 nights and thoroughly enjoyed our stay. Mr Ramesh at the front desk was very helpful

no maintenance

Right from location to food,stay, service,staff behaviour everything was just excellent.

Nothing was there to complaint. Everything was just perfect.

We had a Thai cottage and the balcony was over the pool. Room was clean and comfortable. Restaurant food was good

Would have liked more choice at breakfast with some european options not just indian. A little way out of Pondicherry but we could have made more of the location than we did. Drinks were the dearest we paid in all of our trip round India. The pool could do with a renovate.

location is in good proximity to Auroville center

it’s run down … I stayed there many times before … but it is under new Mannagment and maintenance is low