Hotel Suites La Roca

We unfortunately had to verify by ourselves that the negative comments are true. We don't recommend at all.

This hotel is closed!! They took our money and never told Hotels.com that it was closed. Doors are barred and no one inside. Had to stay at another hotel across the street so we saw that it was always closed.

Este lugar casi está inhabitable, no corresponde las imágenes que publican con las reales, la habitación súper sucia con demasiado mal olor, baños asquerosos, para dormir un colchón en el piso. Nos tuvimos que ir, rentar en otro lugar y no nos devuelven el dinero. Fue un ROBO

El problema es la suciedad en las paredes externas que se puede soluciinar rapido. Las habitaciones están en buenas condiciones para el precio. Y la alberca no estaba habilitada lo cual fue una pena.

Hotel muy sucio y antiguo, no se los recomiendo para nada, la alberca no funciona, en general todo está muy sucio, paredes, manijas, jamás regresaría.

No tenían servicio d internet ni de agua para bañarse

Le falta muchísima limpieza y cuidado de las habitaciones.

The first clue was when ubber drivers will refuse the trip over and over again. Finally someone did drive us and warn us not go out at night. When we arrived I can tell why. This is the worst place I ever booked. I asked to see the rooms, so we made our way up the stairs , dirty , garbage , smoke, licour , sex combination smell. It was nauseous. We turned around and look to book another hotel, the first thing I did was to take a shower. Please don't stay here if you value your life.

dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån

No me gustó

Sucia , en una ubicacion super peligrosa todos los taxistas nos recomendaron no salga de noche por aqui ... mal expedia por que teniamos otro hospedaje y nos cancelaron ahi sin saber las condiciones del hotel y que es muy peligroso por ahi . Nos fuimos a playa del carmen 2 dias y al regresar ya eataba rentada la habitacion y aun no acababa nuestra renta .

Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.

Это ужасно грязно и душно.

Es una farsa ese hotel NO respetan las reservaciones hechas con expedía, me enviaron a otro hotel más barato y de menor categoría

El hotel es muy malo las toallas son sucias sin lavar las sabanas igual no dan cobijas y la cocineta es muy sucia el baño se ve que nunca lo lavaron aparte estaba tapado y nunca me li destaparon aunque puse muchas veces la queja el piso sucio en resumidas cuentas un desastre de hotel perdi mi dinero ahy solo pase rabias

El mejor hotel de toda la ciudad, en relación precio/calidad. Gran ubicación, cerca de todo. Atención excelente por parte del personal. Siempre volveré al Suites La Roca.

Nada es lo que publican en sus fotos, mejorarian si usaran olores en las habitaciones y el paqueo, NO TENGO QUEJAS DEL PERSONAL, son muy amables y previsible. Pero fue una gran decepción ver las fotos publicadas y ver otra cosa al llegar.

so gostei do preço,o restante deixou muito a desejar.

Buena experiencia

This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.

Friendly staff, especially the Argentinian man, simply the best atttitude.

No respetaron mi recervación, me generaron un gasto extra para buscar en la noche alojamiento, aun informandoles que iba a llegar a esa hora que si no había problema y me dijeron que no.

Cómodo , equipado y limpio

La atención fue buena pero el hotel necesita mantenimiento urgentemente, las paredes están sucias los colchones más que sucios, problemas en las puertas, las duchas no sirven.

Muy buenas instalaciones y la limpieza excelente sin duda lo recomendaría

Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.

Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.

Todo perfecto y muy buen trato,lo recomiendo mucho 💯💯💯

El personal es muy amable, atienden dudas y apoyan en todo lo que les es posible

It was a good value I would stay there again there were stores close by

Sehr schöne Lage direkt in Altstadtnähe, perfekt für Leute die Raus aus dem Massentourismus wollen und das echte Mexico erleben wollen. Kühlschrank, Klima, Pool, Smart TV alles vorhanden. Tägliche Zimmerreinigung. Personal spricht Englisch. Bewachter Parkplatz um die Ecke. Viele Möglichkeiten zum Essen gehen und Shoppen. Ja Mexicanische Kneipe gegenüber mit Musik, aber das ist normal in Mexico und in den Hotels am Strand gehts den ganzen Tag mit Musik!

Good thank you i enjoy verymuch everythink i wil come back

Las sábanas manchadas, la puerta del baño cayéndose

Pulizia, serietà , e professionalità. Camere accoglienti

Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.

When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.

Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty

Address was confusing

La cosina integral, buena ubicación, servicio exlente

Todos muy amables y muy limpio✅ Lo que falta es un elevador y estufa en la cocina y mantener en funcionamiento la alberca

Se iba a la luz en las mañanas y como a las 07:00 De la mañana se escuchaban golpes

Su atención y amabilidad, esta adecuado el lugar. Muy bien

Es lugar esta cómodo, pero esta sobre avenida y no tiene ventanas contra ruido, por lo que dormir, es muy pesado

El hotel estaba perfecto definitivamente volveremos. La zona no se ve muy bonita pero el hotel es perfecto

房间较大，酒店有专用的夜间停车场，停车很安全。厨房内的厨具未事先准备好，在我们的要求下才开始准备，洗澡热水到后面就变冷了，晚上对面马路上的噪音很大影响睡眠。

En general estuvo bien. solo hubo un inconveniente con el tema de la tv ya que nos habían comentado que tenia acceso a netflix y no se pudo solucionar aun comentando a recepción. ademas solo tenían pocos canales, no mas de ocho. y no se pudo disfrutar del todo la tv...

Esta bien comodo solo que mal ubicado

Douche was helemaal nix (geen druk) Toilet stuk moest je de deksel optillen om door te spoelen Wastafel zat los maar wel een goede straal Kraan zat los Geen trapleuningen Wel schoon en Martin van de receptie was leuk

This place is the worst “hotel” I’ve ever stayed at! It shouldn’t be called or labeled as a hotel. The neighborhood is so dangerous that not even the taxi drivers wanted to go there. For real!! There’s a street with prostitutes just nearby. You take from here.

No buena zona para andar de noche ya que no es muy segura

Nothing is provided in the kitchen. You need to purchase plates, cups, utensils, napkins, etc. and there is no stove. Only a microwave that barely works. Water pressure is poor. Every other day we couldn’t flush the toilet. Last day there we had no water at all. Rooms are basic. The pool was nice. The inn keepers do not speak any English. Brush up on your Spanish or have google translate handy.

Very disappointed. Chose the hotel based on good Trip advisor reviews, but a group of young partiers showed up and took over the pool. They set up a DJ and professional sound system and blasted club music from 2 pm to 6 am, then restarted at 9. Hotel staff did nothing but feed them beer. So loud we heard it in out room with the doors closed. Rooms was clean and beds were comfortable like the reviews, but a sleepless night. Facilities are run down. Someone does their laundry on the roof above your room. Flies in the breakfast room, bug zapper in your hotel room. "Ocean front" has no view of the ocean. Wifi only in the unfair conditioned lobby. Pool has crabs in it and a slight green color. Stay here if you want to relive your college years. Stay at the Bon Jesus Hotel 500m down the road, instead. They understand customer service.

When my wife booked this hotel, my expectations were not high, my first thought was "there are no nice beaches in Gulf of México". I was wrong Costa Esmeralda is really nice, the people at this place is very friendly and hospitable. Rooms are good, and if you don't like food or beverages at the place you can bring your own food and drinks. My daughter really enjoy at the swimming pool.