Vichy Thermalia Spa Hotel Moulay Yacoub

Next to Moulay Yacoub water therapudic treatment pool

The spa was clean offering too many options !

Quite nice hotels although people need to be aware that facilities are payable. This should be included in the stay as the purpose for the stay is to relax and use the spa which was not.

On a été accueilli chaleureusement par le personnel, toujours souriant et prêt à aider. La chambre était spacieuse, propre et confortable. Le petit déjeuner était varié et délicieux. L'option buffet le soir n'était pas disponible.

Otelde konaklayan ilk Türk misafir olduğumuz söylendi. Türkiye’deki termallerle kıyas kabul etmez burayı Afrika standartları ile karşılaştırmak gerekir. Yemekleri başarılı fakat termal havuza otelde konaklamayan dışardan da müşteri alıyorlar bu eksi bir durum.

The baths and amenities

The Hotel is clean with very modern design.

Tres agréable comme chaque visite

Very good

It was a Wonderful stay specially with the Spa.

Visit the local thermal pools and 3 star hotels for better service and value. You’ll get the same service and support the community. Lesson learned. I gave the following concerns to the Vichy manager 24 hours prior to our checkout. Confirmed he received the feedback at checkout. He decided not to address the concerns. 1. Broken toilet, 2. Broken trash can, 3, Shower temperature fluctuations are frequent and extremely hot to cold, 4. In room refrigerator doesn’t work. 5. Arguing employees in the spa delayed gaining access to the facilities. After thoughts, the view from the balcony of a small river littered with trash and plastic bottles was almost poetic in showing how little the Vichy brand is concerned about their future reputation and relationships with both their loyal customers and environmental commitments. Not impressed.

Triste sejour dans un hotel 4 etoiles, service decevant. Service bagagerie et reception inexistant. Pour un hotel 4 etoiles proposant un soi disant buffet pour le diner. Il n’y a pas de choix. Franchement experience que je ne renouvellerai pas. Decu de ce dernier week-end de la fin d’année 2024.

Chambre propre Petit déjeuner très moyen Les prix de la chambre n’inclut pas l’access de piscine thermal ,aucun privilège

Air conditioning not working

Hôtel très propre, le personnel est au petits soins. Déjeuner très varié et produits frais.

L’hôtel se trouve dans un endroit isolé. Une station thermale s’y trouve mais, Manques de renseignements concernant les activités à faire.

Personnel accueillant, gentil, bienveillant et respectueux Le cadre est agréable, juste le mobilier est un peu abimé, dans la chambre et également sur l’extérieur. Le buffet du petit déjeuner est très complet et délicieux, le personnel est au petit soin Je recommande fortement

C'est un hôtel dans une station thermal, mais l'accès au Spa de l'hôtel n'est pas compris dans le prix et il faut payer 200 dh par personne à chaque fois que vous voulez rentrer en plus des soins. Nous sommes client du Vichy de Bouznika et l'accès à l Piscine est Inclus dans le prix de la chambre. Il faut au moins bien le dire aux clients. Sinon c'est une arnaque. Je conseil d'éviter cet hôtel et prendre un hotel à Fès (20 min) et payer l'entrée a la piscine du Spa.

Tutto alla perfezione

Pensaba que la pescina del termal esta incluida en el precio,resulta que tenia que pagar 20 € para cada persona extra. Para 30 min de estancia y no podria entra al dia siguiente por que había que pagar de nuevo

Excellent établissement, les chambres sont d'une propreté et d'une luminosité impeccable, le personnel est dévoué à sa clientèle. Les soins sont réalisés l'envie de transmettre du bien être. Je conseille l'établissement pour se ressourcer le temps d'un week en de trois jours. Merci à tout le personnel pour son dévouement. Kader

Very nice facility but if you don't speak French or Arabic , think twice Can't communicate

Au top. Aux petits soins

Très bon séjour, chambre très spacieuse, très propre, accueil chaleureux. Super!

Un magnifique établissement, Une équipe à l'écoute des clients, Un centre de mise en forme avec personnel compétent et sympathique. Bravo !

Hôtel hautement recommandé ! Service impeccable, dîner exceptionnel le 31/12, et le centre thermal avec des soins sensationnels. Un séjour inoubliable ! Mehdi

Super séjour de 24h dans cet hôtel. Personnel bienveillant et aux petits soins. Chambres spacieuses et propres. Petit déjeuner parfait. Carte room service à améliorer, peu de choix. Prestations SPA 5étoiles.

Hotel calm et propre Retard de chek-in L acces à la piscine thermale n est offert que pour les réservations directes et non pas via les sites

exceptionnel

Fue genial, un hotel super tranquilo para desconectar y relajarse.la comida es fantástica. Sin embargo hay q tener un.poco de cuidado con la información en recepción spa. Y unas sonrisas no hacen daño a nadie, es todo lo contrario

Very nice hotel

frindly staff

Hotel excente . El personal es extremadamente educado y amable. Lo recomiendo 10%. Las habitaciones muy cómodas y la limpieza de 10..

Super nice experience at the spa, nice breakfast, very friendly staff. Food needs some love however

A tourist trap. They bring you in a place that is in middle of nowhere. No taxi, no nearby resturants, they want to then chrage you for everything..you can imagine as you are now held hostage. People book the thermal spa resort for thermal spa yet they charge you same amount of money for using the thermal spa they charge people for outside public. Plus they have limited hours 2pm to 6pm. Thats it whats the use of such spa? Then on top of it they have very strict rules you cant do this ..you cant do that... staff is rude and not accomodating. I would really think tiwce booking here.

Well some staff are lovely and some are just doing their job

Amabilté du personnel et hygiène

Amazing services on site, good food, prices are right, staff very polite and caring- very quiet and relaxing atmosphere and area- rooms are so relaxing - I loved my stay there- swimming pool so clean- just make sure you schedule a few days before if you plan on services on weekends because you have lots of people stopping on the weekends that wil schedule and the staff ends up so busy - if you get your hotel on the weekends you may end up not getting treatments of your choice if you don’t plan ahead :)

Seul petit bemol la gestion du parking de l hotel tout le monde peut y aller meme ceux qui n ont pas de chambre donc problèmes de place. On vous dit quevous avez une place réservée et sécurisée a ce jourc est faux manque de rigueur.

The room was nice and clean, we enjoyed our 2 days stay but there's nothing much to see around, you have to drive down to Fes if you wanna visit. Our stay here was peaceful and relaxing, nothing to complain about! Thanks!

Very nice and friendly staff. Big rooms and delicious breakfast. Nice place for a weekend 👍

The hotel was in poor condition, the prices were extravagant compared to what they claim, mu wife paid close to $160 for their spa and they still wanted her to pay for a bottle of water, this place isn’t worth it

Very nice hotel in beautiful location

Good hotel in water hot et benefit for human Staff is professional in spa area Room is cleaning spacious

Great hotel in the middle of nowhere. The spa is adjacent to the hotel. We drove out for the services but because it was open to the public we didn't get appointments as there was limited availability. Call ahead. Breakfast was great, highly recommended, dinner on the other hand was a huge over priced disappointment. Overall a good experience with a little more planning would have been great.

OK

Traditional baths are clean and nice staff

Amazing place to be with your family. Room was very clean and the personnel is kindly assisting any of your requests. The Spa experience of the hotel is legendary, you should absolutely try ir during your stay.

Super séjour dans un magnifique hôtel ! Personnel serviable et toujours souriant. Recommande fortement

Nice place to relax.. breakfast needs more variety and higher quality; especially coffee

This was by far the worst experience in my 20 years travel experience. We were very looking forward to stay in this luxury hotel, but I wish we were never there. First it is far away from Fez, you need to rent a car, or to take very special big taxi which can go outside the city. To do this you need to walk very far for the taxi station. Small taxi refused to take us there. So we were walking for an hour. Then a lot of negotiations to avoid the rip off. Upon arriving at the hotel just before 5 pm we were informed that the spa is closed for the day. Nothing was open except a very expensive restaurant. All the guests checking in at the same moment were very frustrated and upset. We went to check out the outside swimming pool, but it was empty. Then we headed to a spa to check it out. What a surprise it was to find out that to enter any hotel facilities we need to pay additional 30 Euro per person. We wasn’t sure about the quality of those, since everything by that time feels like another Moroccan scam, but they refused to even show the facilities unless we pay. This information was never available when we were booking this hotels, while many pools and spas were advertised. The entire evening was wasted. We didn’t want to stay there and needed to find a taxi back in a dark unsafe area to return back to the town, and it cost us a fortune! SCAM.

Everything about this stay was wonderful : location, service.....

Clean hotel , great customer service , good experience