Casa Veles Hotel

The breakfast was not good as expectations. My first night was very dissatisfying and disappointing. Due to poor air conditioning and during midnight no more staff if you need some assistance. Also one of their male housekeeping need proper training on how to handle the customer. Lack of good manners and right conduct. (GMRC)

They should have 24 hrs assistance .

the ambiance

no generator, not all staff are accommodating specially to the receptionist who’s on duty (June 15) around 8 am-2pm

We are a family of five and stayed one night. The food was excellent, the room was clean and comfortable. I especially like that they have water filling stations to fill your own bottles.

Nothing!

Buen desayuno, pero eché en falta un zumo de naranja.

I like the property where it was situated, away from the noise of vehicles so you can have a very serene stay.

Nothing. We had one of the best hotel experience.

It was in a quiet neighborhood in a freeport zone. Newer building. Had environmental awareness with toothpaste pouches and other notices. Nice filling breakfast. Friendly staff. Convenience store around the corner which was helpful because there isn't much else nearby. Easy parking at the property.

Nothing

nice staff, good breakfast, overall clean

Perfect

Nothing all perfect.

The customer service is very responsive and very helpful and they were able to assist us and any questions we had.

Nothing, just the weather during the morning we were there (just kidding). Our trip end up very successful.

Amazing staff and service. Everything was extremely clean. Food was delicious

1. This hotel is very clean. It has a nice hotel lobby, restaurant cafe, and bed rooms. 2.I was able to add a sleeping mattress for my son to sleep in our room. 3. Shower and restroom were very nice and clean. This is specifically for hotels in the Philippines. After staying in a few hotels here you will understand why this is in a comment.

1. There is no elevator in the hotel. That is a boarder line rating of a 6 but this seems to be a common thing in the Philippines. Carrying a family of six, suitcases up three stories is not what I expected to do when booking at this hotel. 2. The first day the restaurant ran out of bacon. The second day still no bacon, then they ran out of bananas. I would expect a hotel restaurant that has limited items on a menu with limited hours of operation be able to manage their inventory of food.

Friendly staff, good room, lovely breakfast service, 24/7 convenience store very close

personeel

bed en tv

Casa Veles offers nice, clean, comfortable accommodations at a reasonable price. The staff was professional and friendly. The free breakfast was nice, the restaurant offers a nice selection from their. menu. It is not a fancy place, but the accommodations are very nice. Excellent value.

とても素晴らしい

I checked out of the hotel early. They were working on the room above me and it was extremely noisy. Other than that the hotel was great.

Clean. Friendly staff. Good breakfast.

Generally ok for transient use but found it a bit pricey given the condition of the hotel. It’s also strange to find out that the deluxe room for twin beds is more expensive than 1 queen bed which is unusual practice in hotels. There was a little cockroach on the bed when I woke up in the miffed of the night. Food in their restaurant is pleasant.

Room was in very good condition. Very good air conditioning. Restaurant was good.

The staff were friendly and happy, especially the lady with the tribal tattoos. The bed was super comfy by Filipino standards.

Customer service is excellent and the food wonderful 👍

We stayed at Casa Veles Hotel for 2 nights, and I must say, the experience exceeded my expectations. From the moment I booked, their prompt responses to my queries made the process smooth and reassuring. The staff were incredibly attentive and went out of their way to assist with every little request, showcasing genuine hospitality. The rooms were modern, clean, well-maintained. I highly recommend Casa Veles for its excellent service and welcoming atmosphere. We would definitely return for another stay!

Needs Improvement: The absence of an elevator made accessing upper floors challenging for guests with mobility concerns. Addressing this aspect could make Casa Veles more comfortable for all travelers including PWDs and elderly guests.

Great stay

American style food was limited but ok at restaurant. Staff mostly friendly. Had issue with front desk refusing Orbitz reservation, but had tto be asswipe and they called upper management and all ok.

AC issue not the hotels fault but no electricity and AC until 11pm. the hotel.staff did their best - an electric fan was delivered but, had no charge..... OK these things happen, the front desk staff were gracious with comp cookies on check out, overall a good stay thank you

AC issue

Quiet, clean, great dining, friendly staff

The hotel is relatively new. The room is very spacious, clean, and has a good layout. I like the fact that they're environmentally friendly. They will not give you free water bottles. Instead, there's a water dispenser just by the hallway to refill your own flask or pitcher. They also provided just 2 towels. All you need to do is call the housekeeping to provide you with floor towels. The bed/mattress is 10/10. My husband slept like a log. Location wise, it's safe and quiet in the surrounding areas as it's located within FAB (Freeport Authority of Bataan). It's just a few-minute walk to convenience stores, and about 10-minute walk to Hap Chan Restaurant where we had dinner. Tricycles are also waiting nearby if you want to go downtown. There is also a jeep passing just around the corner if you want a different mode of transportation. There is a parking space too if you will bring your own vehicle. But it is limited to 4-5 slots only and it's on a first-come, first served basis. Street parking is allowed though, so no need to worry about your vehicle.

Breakfast is plated and the serving is quite small. I ordered Bagnet, but could not eat all because they gave me the very fatty part. The free welcome drink (iced tea) is a bit too sweet, so order for extra ice or water.

Easy parking. Lovely food.

Nothing comes to mind actually.

The staff are friendly especially the owner of the hotel.

Very clean Refurbished rooms

The food was only acceptable

Location was OK

selection very limited

Newly constructed extension bldg with new rooms

You get water in the room for free. Kaffeeteria is downstairs and you can choose breakfast whatever you want.

As a motorbike driver has no parking.

Simple but taste breakfast. Location in the centre.

clean and well maintained.

spacious and value for money. breakfast was good too

no elevator but the staff helped us with the luggages

Great staff

Limited dining options near the hotel and limited freebies

the hotel rooms are clean. there are complementary coffee and tea and unlimited drinking water. Plus they help me in ensuring that the bag I left will be sent to me asap. thank you!

Room is clean and food are good

No parking space. Park at your own risk outside the premises

Staff great. Service great.

Everything was great.

Friendly staff, location and ambiance.

No pool

Unlimited coffee Staff are friendly and helful

No lift Room smells moist Slippers not comfy

Clean and good location

The restaurant is not open on Sun night

Clean. Staff attentive.

No elevator. Breakfast was not very good.

This hotel helped me surprise my girlfriend with flowers and balloons! Very nice and clean hotel! Food was not bad too!

A larger and comfortable reception area

staff are very accommodating thank you Ms Anna

No own parking yet

staff are amazing food is ok ,room clean

far from the beach

Staff was very professional and respectful. The rooms very clean. Only down fall is location. Need to travel 1 hour to mall. There is a small Beach in walking distance. Very good Chinese food restaurant 10 min walk.

Only Beach nearby, shopping must travel 1 hour or so by bus to closest mall and market.

The rooms were clean and modern. They provided slippers, and drinking water, and the staffs were extremely approachable and kind. They made sure we had a pleasant stay.

The breakfast serving is only one plate but you would be pretty full and satisfied.

This is a very simple hotel, but well worth your money. It's clean, the staff are friendly, and you get your money's worth. Place is clean, bathroom is spotless. We cannot complain! It's not a resort for a holiday, but it's a very good hotel if you need to be nearby to do other touristy things in the area.

They didn't have an elevator -- and would have been nice to be informed ahead of time, esp. when we requested for special accommodations for our senior parents at time of booking.

clean 🛌

nothing to brag about

the staff are super helpful and genuinely friendly the location is great, hidden enough to be peaceful but close enough to amenities the restaurant menu is limited but the food absolutely delicious the iced coffee is a game changer The hotel is very well maintained and has a high standard of cleanliness

even though we extend our stay, it still wasn’t enough!! it’s everything you never knew you needed!! there’s not much of a view but everything else makes up and honestly you’d never notice because it so peaceful

it was very clean and cozy

none

the food is good.

Booked at Hotels.com because it says that there is an available room, once paid thru the website, a personnel called me and said that there have been a mistake and there are no rooms available on our booking date, the personnel ask if I could cancel the booking, but when I click cancel, I can only refund half of the amount I paid, the personnel said that they will contact Hotels.com or if we want they will move us to a different hotel. They called again and said that Hotels.com can only refund half so our only option is to accept the refund (which is not our fault from the start) or move to a different hotel, they said that they have found a hotel near them and they could arrange the booking, we agreed. When our guests have arrived at the hotel, they were given a receipt for the hotel accom. only to found out that the hotel room they moved our guest is only half of the price we have paid Casa Veles.

Nytt, fräscht och modernt! Vänlig personal och bra mat. Enda negativa var myrorna vi hade i rummet. Visserligen helt harmlösa men ändå irriterande.

Horrible experience for foreign travelers. Started off at first impression: The front desk attendant was rude and spoke in a different language to her co-worker about how I was causing her a lot of stress at check-in. She assumed I didn’t understand the language. Highly disappointed in their hospitality. Construction on a new hotel across from this hotel, lobby noises echoed throughout the halls because there is nothing to absorb the noise, no elevator/lift, no way of traveling around the area (via tricycle, Jeepney, Grab or taxi) unless you have your own vehicle. The hotel shuttle hires pricey private drivers back to Orion to catch the ferry back to Manila. We paid ahead for 2 night stay in full before we checked in but we checked out a day early.

Clean and welcoming staff. Middling internet and few amenities beyond pleasant restaurant