Normas Hotel vs Similar Hotels

Concerns were raised about room lighting and AC performance.

Mentioned complaints regarding old furniture and inadequate room conditions.

Some complaints noted issues with room size and cleanliness.

Mixed-to-negative: some rooms described as good, but several comments about old furniture, need for renovation, weak AC and one report of dirty fixtures (jacuzzi).

Several reviews mentioned cleanliness issues, highlighting dust and dirty windows.

Numerous complaints about cleanliness and maintenance issues in the bathrooms.

Several reviews mentioned issues with cleanliness and room odors.

Mixed feedback: several guests praised cleanliness and described rooms as clean, but there are notable complaints (dirty jacuzzi, some unclean rooms).

Multiple reviews praised the excellent location of the hotel.

Praise for the strategic position and proximity to attractions.

The location was frequently mentioned as convenient and good.

Consistently praised: central position, close to services and malls; many reviewers cited location as a primary advantage.

Positive feedback regarding staff friendliness and general service.

Positive remarks about the front desk staff and attempts to resolve issues, though mixed reviews on other interactions.

Many reviews praised the staff for their helpfulness and friendliness.

Generally very positive: multiple mentions of courteous, helpful and professional reception staff; a few isolated negative service incidents noted.

Guests expressed that the food services were adequate, but breakfast could be improved.

Criticisms of breakfast quality and service noted.

Breakfast was mentioned as not applicable; pricing of restaurant noted as high.

Mixed but leaning positive: some praise for restaurant and breakfast, while a few noted limited breakfast options or that offerings were not up to mark.

Amenities mentioned were generally satisfactory but had some complaints about inadequacies.

Noted issues with amenities such as lack of cleanliness in bathrooms and insufficient toiletries.

Amenities were described positively, but certain items were lacking.

Below-average: complaints about limited amenities (poor TV channels, no kitchen appliances, weak/poor Wi‑Fi, narrow parking, single shaky elevator, neglected club/gym).

Customers noted the high price compared to the offered amenities and services.

Guests felt the hotel did not meet expectations for a four-star rating.

General sentiment leans towards good value, despite some room issues.

Generally positive: multiple guests stated the price was reasonable or excellent for what is offered, though some expect lower rates given age of property.