Mella Hotel

Clean hotel with friendly staff.

breakfast buffet is reasonable. location is convenience to where i need to be at that day

The condition of the rooms, especially the wallpapers, restroom, walls needs improvement. It was a very nice hotel five years ago, so I got surprised of its present condition.

The staff are very helpful.

Overall, a very good stay and hotel. Convenient when in the Metro Manila area when travelling or visiting the Las Pinas area. We stayed 16 nights at this hotel and were treated very well by the employees. The food was exceptional and quantities huge! The hotel needs some maintenance to make the customer experience better--specifically the musty smells in some of the hallways. Windows in the rooms need weatherstripping to keep outside noises, outside. Especially true with the daily 6:15AM Zomba class held next door in the community space!!! The staff were all very friendly and more than helpful! Would stay here again.

Nice and clean hotel

Feels like home

This hotel is excellent. The staff are great and very helpful. The food is fantastic! The location us very close to the airport.

Our room smells moldy and stuffy.

First of all, the Hotel is very clean especially the lobby and the dining area. It was difficult to find because the Hotel name is still carrying the previous name of the hotel. Do not search for Brittany Global South but instead look for Mella Hotel. Not a very nice location. On Expedia it says 9.9km away from the Mall of Asia and takes 10 minutes to get there, but in reality it can take up to 45 minutes because of the traffic congestion surrounding this area.

Nice property

This is my second time staying at this Hotel, and it continues to be my first choice when visiting Manila.

It was nice. The staff was incredible It felt like home away from home!!!

When we checked into our room, the air condition was not working properly and while we were staying there, it was very hot and very uncomfortable.

Staffs are cheerful and friendly at the beginning only. There were lots of awkward moment since they made mistakes with our request and bookings then blamed us for it and asked payment for services we did not avail or used. Rooms are dirty with some weird smell. Bathroom door was defective (doesn’t close or open smoothly). Small shower rooms. In general family/group rooms are pretty small. Outside paint and building looks faded and old. Surroundings are not safe if you want to stroll and explore the area. Hotel was built beside the cemetery so it a bit scary to look outside the window at night.

Such an amazing hotel! Very clean, upscale and the staff was so great! I am super picky about where I will stay and I will stay here every time I am in Manila! I can’t say enough good things about this hotel!!

Would love to have had a bathtub

New building, great staff

Highly recommended 👍

this property is excellent the staff were friendly

Relaxing atmosphere, and helpfull staff. Good for Families... This will be my choice for future trips to Manila.

The property is clean and well maintained. The staff are very helpful, accommodating and very respectful.

Cleanliness , friendly staff and I love the breakfast alot of choices ! I will definitely stay here again .

The AC is not working .

Staff well trained at their own dept, courteous, very friendly. Comp breakfast menu very good, lots of selections & again, friendly staff. Room; love the bed ensemble. Well maintained/cleaned. Room service/maintenance very quick. Overall, excellent. Will definitely recommend.

Chow king next door and grocery a very short walk Nice neighborhood

Friendly Staff. Walking distance to shops and restaurants.

Location for the airport was good. Staff were welcoming, the hotel was presentable and clean. We were a bit disappointed that on arrival we had to pay for an upgrade to our room. I had booked a family room and clearly stated in my booking we were 6 people. They took us up to the room and only then did we realise it was only for 4. Why this issue could not have been identified earlier I don’t know. The larger family was fine but had only one tiny window in the stairwell.

Everything are recommendable

I was very happy for all ,the services was very good

The hotel is a clean modern hotel. The Pool area was nice but not nearly large enough and did not have enough seating for the size of the hotel. The resaurant staff were very friendly and tried hard but have not been trained to allow a suitable time gap between appetizers and the main course so everything arrives together. Of the three meals at our table, which was three of the 5 people in the restaurant, one meal and appetizer arrived immediately together and the otherwise two arrived 20-30 minutes after. My chicken was bloody inside when I did get it and was still charged for it. They did offered to give me another meal but I was done waiting. Our bed was comfortable and the sheets were clean but damp.

The hotel was new, clean and staff were very helpful.

Staff are very nice. Great breakfast. Would recommend to our friends.

This Hotel has many pros/cons. Pros: 1)Extremely clean 2)Exceptionally Friendly/Helpful staff 3)Nice breakfast in lobby. 4)Nice pool except on Sat/Sun morning when the pool is overly crowded with children. During the week, it’s very pleasant. 5) Excellent WiFi. Cons: Hotel Management is horrible/terrible! We stayed here for 10 nights and it was during the week we were getting married, yet I’ve never stayed at a Hotel anywhere in the world that was more unappreciative of its customers and as petty as the Melle Hotel! Officially, this is a 3.5 star hotel, but they think they’re a 5 star establishment with the disdain shown towards their customers. It’s mostly locals who stay here and maybe that’s why it’s customers tolerate their rude policies. They don’t know or understand a thing about the hospitality industry. Examples: They required a 4,000 peso room deposit in cash (even though we pre-paid for 10 nights) They would’t accept a Visa Credit card. Lost our reservation too. Won’t return.

love it... Good Job

Very very clean!!!! Staff extremely helpful and friendly.

The staff had no clue what good and efficient service. Walking, talking robots.

Very convinient in all

Check in service takes 45 mins even there was no queue. Breakfast and dinner options are limited. The Chef must have tasting disorder as all dishes are beyond salty. Dishes are limited and likely the hotel is catered more for local holidays maker. Definitely not for business and international travellers. Staff are friendly and helpful. The only good thing I can comment

Located away from all the bad traffic of Manila staff are very friendly and food is excellent

Ir nice hotel

Excellent

highly recommend to others 😄

Nice New hotel. The staff are excellent, helpful and polite. The room is clean. The food is not so great but other than that everything is good.

DO NOT STAY HERE! Worst hotel ever, even the windows are blocked out. Cold, hot then cold water again. The lighting is horrendous. Don't have food and drink that was ordered. No fax. Nothing good here. DO NOT STAY HERE!!!!

Close to NAIA. Fairly new hotel. Nice ambiance. Less traffic than Manila. Close to shopping, lots of restaurants to choose from. Quiet and guarded lobby and parking.

The hallway smells so good. I like the room.

The place is awesome . The room is clean . And it’s so quiet .

Its new and well managed..plus good prices for food and massage

Accessibility and good ambience.

Appreciate the friendliness of the hotel staff.

Expedia has the wrong Ph No for the hotel advertised which doesnt help, however both my wife and self tried calling the hotels own advertised number at least 6 times over a 12hr period with only one call answered.