Casa Apel Hostel

I loved so much. It’s unique with charm, character and modern updates. The kitchen is the best equipped that I’ve had in 5 months of travelling and OMG hot showers!

Take into consideration the character that I love is also a slight downfall. Due to how old it is with wooden everything and no sound barriers it is extremely loud especially if your sleeping on the bottom floor in the 10 bed dorm. Guess upstairs that we’re walking sounded like they were jumping. So ear plugs were needed.

L'ambiance, qualité de l'hôtel.

L'emplacement un peu trop loin

la recepción

hacia algo de frio

Lieux chaleureux / Grands espaces Café / Thé à disposition

Un peu loin de la ville 2km Lieu bruyant

Very comfy bed, lovely building, friendly hosts, big garden, nice location, well equipped kitchen, lots of chill spaces.

Can be chilly in the bedroom in the evenings, but the blankets are very good, so not really a problem.

La anfitriona muy carismatica agradable y hermosa persona 🥰

Great value, comfy beds and bedding. Very clean all around, awesome vibe. Parking for vehicle, welcoming staff.

Nothing

A lovely atmosphere, very friendly staff and fellow travellers, a great place to meet new people and swap stories and recommendations. Very comfy bed and decent lockers to store your packs in. It came recommended and I can see why. A bit of a walk to the centre but very close to the waterside and several nice eateries close by. Having snow capped volcanoes to look it is something special. The garden is beautiful and reminded me of home.

Nothing.

La amabilidad de Eli y su asesoría

Great common area, very well equipped kitchen, free coffee & tea, beach very close to the hostel, on the bus route to Petrohue watterfalls, very big shared room with more than enough space.

Location was a little outside of the centre which I was aware of and was fine. But it still always took 25-30 min to walk to the city or $1000 for the bus. Downstairs bathrooms could be renovated a little but were still clean.

El recinto y la anfitriona

Recinto

Nada

L'hostel est très chalereux, les lits du dortoir sont très confortables et propres et la cuisine toute équipée.

La atención, son muy agradables y te ayudan en todo. Las habitaciones son amplias y limpias a igual que el baño. Dormis calentito y los espacios comunes son muy agradables

Por ahi es un poco distanciado del centro para ir caminando, pero en si vale la pena. Volvería alojarme sin dudas!

La limpieza y la hospitalidad de Ely

I rarely write reviews this harsh, but this experience honestly deserves it. From the moment I arrived, the service was unacceptable. The lady at reception was extremely unfriendly and completely unhelpful. What made it worse is that I clearly showed my passport as a foreign visitor, yet I was still charged a local tax that I should not have been charged. When I pointed this out, instead of resolving the issue professionally, her response was essentially: “It’s not my problem. You’re being charged. You should have canceled.” That’s not how you treat a guest. I even suggested a simple solution, cancel the charge and process it again correctly on my credit card, but she flat-out refused. There was no attempt to help, no flexibility, just arrogance and an eagerness to escalate the situation unnecessarily. When I tried to de-escalate and said there was no need to argue if she didn’t want to fix it, she became even more defensive and acted as if I was entirely at fault. It was incredibly unprofessional. The room itself didn’t justify the price either. I paid $50 for a “private room,” yet: - No towel, no soap, no basic amenities - Absolutely zero soundproofing I could hear everything: people in nearby rooms, people downstairs, footsteps on wooden stairs Calling it a “private room” is misleading when you can hear the entire hostel. Overall: - Poor and rude service - Incorrect charges with no accountability - Lack of basic amenities - Extremely noisy environment - Location is very far away from town I would not recommend staying here. The experience was frustrating from start to finish, and the value for money is simply not there.

L’hostel est très propre, l’ambiance est chaleureuse et les propriétaires adorables! La cuisine est bien équipée et vous y trouverez tout ce qu’il vous faut. Les lits sont extrêmement confortables.

Le confort de la chambre et du lit ! Les parties communes !

Diese Unterkunft ist der absolute Traum. Ich wollte gar nicht abreisen. Die Gastwirtin ist so freundlich und hilfsbereit. Der Gemeinschaftsbereich ist sehr gemütlich und der Garten ist wunderschön.

Excelente lugar por su disposición interna de la casa, con un muy bonito diseño interior.

Everything you expect from a hostel! Everything was perfect!

Es un lugar tranquilo y agradable para quedarse.

La casa es hermosa, con muchos espacios grandes para compartir, con un jardín gigante y hermoso. Las habitaciones son muy lindas y acogedoras, todo esta súper limpio, se nota que se preocupan mucho de la casa. Ely la encargada, es un amor, te ayuda en todo minuto! Es un hostel tranquilo, esta a 25 min caminando del centro, pero hay de todo a 3 min caminando, restaurantes, panaderías, minimarket y el lago ✨🌋🩵 con buena vista.

Super Hostel pour être a 2k du centre en marchant au bord du lac. Merci a Elhisabeta pour tout ce qu'elle est. Sa personne, son sourire et ses conseils. Super accueille !

Eli es una encargada cariñosa y siempre pendiente de entregar un buen servicio. Estuve en la habitación compartida de 10 personas y ningún problema. Todos los espacios comunes siempre limpios! baños, cocina, living, etc. Viajé sola y me sentí segura en todo momento. Sin duda volvería :)

Me gusto el tipo de construcción, ya que es bastante cálida, acogedora y muy sureña

No me gustó que la habitación de 6 camas era menos espaciosa y cómoda que la de 10 camas, pero fue error el mio el no consultar

Situé à côté d'une pâtisserie et de la plage, très grands volumes, lits confortables, propre, chaleureux et surtout accueil très chaleureux

Amazing communal areas, even better garden, and Eli (sorry if I spelt this wrong) was so nice!

A little walk out of the centre of town, although that didn’t bother us at all. We liked this part of town. It’s 200m from a quiet bit of beach if you want a dip in the lake, and there’s still plenty of shops and restaurants around.

La cocina y living totalmente amueblado y equipado, amplio espacios comunes, la buena atencion de Elizabeth para resolver mis dudas, y su ubicacion que esta a pasos de restaurantes y lago llanquihue (playa).

Primero, solo supe de 2 baños, y considero que es algo poco para la cantidad de personas que alojan, a veces esperando mas de lo debido. Segundo, es algo incomodo que los muebles para guardar cosas esten detras de la puerta, considerando que esta se abre hacia adentro de la pieza. Por ultimo, la pieza solo tenia la luz general, y quizas deban contar con linternas en cada cama.

La atención del personal fue muy acogedora, nos sentimos muy agradados. la ubicación muy buena a un par de cuadras del lago, y muchos restaurantes y comercio cerca. El casa es muy bonita y el ambiente muy grato, compartimos con varios viajeros y la pasamos muy bien. volvería 100%

Nuestra habitación estaba al lado del baño, que era compartido, lo cual tiene sus ventajas. Pero un par de huéspedes desubicados se ponían a lavar ropa en la noche y nosotros tenemos una bebe. Y solo como un extra le pondría una lamparita al velador, solo tenía la luz de arriba, pero es un detalle.

Ely est adorable, toujours souriante et prête à aider. L'hôtel a une atmosphère chaleureuse, accueillante, détendue. Il est difficile d'en partir, c'est comme un cocon. Les lits sont confortables, café et thé à disposition. Mais surtout, Ely qui gère l'accueil est formidable.

Eli est au petit soin avec nous. L'auberge est à 2min à pied de la plage et 20min du centre. Les dortoirs sont très bien et les matelas confortables. Les espaces communs sont grands et tout est très propre. Je devais rester 3 nuits finalement j'ai prolongé de 2 nuits supplémentaires. Merci encore Eli pour l'accueil et ta bonne humeur :)

C'est un peu excentré mais c'est l'idéal pour être au calme.

Un Hostel cuidado con mimo y muy agradable.

Hay que tener espiritu de Hostel, habitaciones compartidas.

Excelente atención, camas cómodas y baños limpios

me gusto el lugar la calefaccion excelente camas comodas buen lugar

Hostel bien ubicado y el edificio es muy lindo, tal cual como en las fotos.

Extendimos una noche de nuestra estadía en el alojamiento. El staff dijo haberlo hecho por el sistema de reserva de ellos, que era más barato y pagamos en el momento el monto que nos indicó. Más tarde nos comunicó que hizo la reserva por Booking, por lo que deberíamos pagar 9mil CLP más. Nunca recibí ninguna notificación de la app o del sitio web como para constatar por qué estábamos pagando ese extra. Al final la recepcionista dijo que iba a pagarlo ella porque "para ella 9mil no son nada" y prefiere ahorrarse más debates sobre esto. 🤔

The hostel was very sociable and staff were lovely. The whole hostel was lovely. The beds were comfortable and considering how cold it was outside, it was lovely and warm inside.

Minor issue but a bit of a trek to the centre but it's near a bus stop

lovely vibe lovely people, shout out to matt, Lucy and pierre....and the wee kitties me amores <33

nada

One of the best hostels I've stayed in! Very homely vibe, really kind staff who are helpful in providing any recommendations/advice needed on things to do, spacious rooms (I was in the downstairs room which had loads of storage space and space around beds, and really big single beds that were very comfortable, but can't speak for the other rooms), living room is really comfortable and it's very easy to meet other travellers, kitchen is very well stocked, apples in the garden which I picked every day.

Location is 30 minutes walk from the centre but it's a nice walk along the water so it's not too bad!

The staff was really nice and the common areas were excellent!!

Can’t think of anything

I loved this hostel! It is very homey, as it is a big house with a big garden in the back. The bed was super comfortable, everything was clean, the shower was nice, the staff was friendly, the common areas including the kitchen was super. It's around a 20 minute walk to the center, so if you don't mind that, this is a very good value hostel!

The showers drained a bit slow, but who cares!

nice place and nice staff argentinian guy at the reception i forgot the name of was very nice and tried to help you with what to do and where to go

Architecture and resulting atmosphere Lovely garden

Front desk often not manned. Local water supply failure - no their fault

I love the people here, from the staff/volunteers to the guests. I love the cleanliness I love the bed, oh that's the comfiest hostel bunk bed I have ever slept and I am now not being extra LMAO I love the bathroom, it's so SPACIOUS I love the environment even they have a park in the back! This is a special message for the volunteers, there are two: that one Argentine man (I am really bad at remembering name) and a spanish girl named Alba, you guys are very kind... the Argentine is very bubbly and he let me stay for some hours extension for free only for waiting for my bus. And Alba, she is a sweet Catalunya girl. We had a lot of things to chit-chat and she loves to paint. If you stay here and see the paintings of two mountains in a section behind the reservation, that's what she did. To these two people, if you read this, I wanna say, it would be a pleasure to meet you and thank you for giving me a memorable ending for my Chile trip even tho it's only one-night moment. I know both of you will move to other places, so I always wish you all the good fortunes for the upcoming journey! See you sooner or later Con cariño, @anselsuherman

My decision! I wish I could stay longer! (Blame it on myself)

Great atmosphere!!!

It’s in a beautiful refurbished historic building. The common areas and rooms are comfy, kitchen is well equipped, bathrooms are clean and smell nice. Staff are welcoming and helpful. It’s a 15-20 minute walk from the center of town, which I liked because it was apart from the touristy areas. There are panaderías and minimercados nearby for purchasing food.

Comfortable, excellent showers with privacy and all the hostel very clean. Nice garden.

In the evening loud music from the t.v of the public area where the dinning area is. Far from the center of the town, but there is a bus just outside the hostel. If needed to travel to the east side of the lake, the bus station is very close to the hostel. Towels are needed to be rented.

very friendly staff, pretty garden and very clean.

very comfy beds, spaceous community room/kitchen, became friends with the staff

The ambience was very welcoming, super clean, and lovely staff

Our room could have been warmer, there was a radiator panel for heating but it wasn’t always on and the room was a bit cold

the lady who welcomed me was really nice and it is sucha beautiful and comfy place with a lovely shared area.

the bedroom wasn't really nice, the bed is really high. and one of the staff lady was always making noise at night and turning the big light on even if we were 2 sleeping and in the dark at first. my bed was just under the light.

Cool place, friendly staff

One of the better hostels I've stayed

Other than the lack of heating, the Hostel is nicely appointed and has everything you need to prepare meals. Our bed was comfortable and the private room plenty large enough for our stuff

This property was COLD! You have no control over the heat whatsoever. It’s set to come on in the late evening and morning (but not in time for early risers. I wore my knit hat and scarf in the morning). I don’t understand why the heat can’t be on periodically through the day. People don’t like to come in to a freezing room after exploring the cold outdoors.

We feel like home ! Very cozy, good beds and nice resting/ common area. The employees and volunteers were really helpful and nice !

Nothing wrong here.

We had an outstanding stay at the hostel. What we liked best was the atmosphere of the common areas, which were well equipped (coffee and tea for everyone, all kitchen utensils one needs) and nicely decorated. It’s easy to meet other travellers if you’re just by yourself. The staff was friendly and everything clean - even the bathrooms are nicely decorated and spotless. All buses that go to Petrohué, Cochamó or Puerto Montt pass by the hostel, so you don‘t have to walk to the centre (20-30 min) every time. Just wait next to the street and wave at the bus driver. There are also a few restaurants, a supermarket and cafés nearby. Absolutely recommendable.

SUPERCOZY! Spacious clean rooms with a nice bathroom. The staff and volunteers were super kind and social. Nice common area and kitchen Good location, walking distance to the centre

Nice common area. Staff gave good advice on going on hikes without needing to go via a tour.

The top bunk felt really unsafe and made it hard to sleep. There are also no plugs for anyone with a top bunk, which makes it hard to set an alarm if you want to avoid disturbing others in the room. Quite noisy due to creaky floors and lockers.

Very nice place, with good location and the experience of live in an old german house style!

Maybe the room its noisy in the morning and the house need another bathroom with shower. But it’s a very nice place.

Staff was great and especially the kitchen very well equipped! We enjoyed our time and would definately come back :)

Traditional Chilean wooden house. Good place. Easy check in. Close to the beautiful waterfront and bars / restaurants. It is a decent walk I to the city but a bus passes right past the door. Easy and cheap use. Free tea and coffee.

Nice common areas and garden. Good kitchen. Tea and coffee available all day. Close to the lake.

A member of staff wanted to close the dormitory windows and jumped on my bed where my clothes and towel were, fortunately nothing breakable, and where I was reading. He didn't ask he just got on my bec. It's a bit expensive for a hostel. No towels included. It's a little way from the heart of Puerto Varas but a very nice walk.

Super cozy, nice interior in a beautiful house Huge beautiful garden It’s not in the centre of the city but i actually preferred it a lot more (and it is only a short walk to the centre)

It is true that is not really soundproof, my room was on the bottom floor and i could hear everything that was going on at the reception and kitchen Also the wifi was not working in my room Didn’t bother me - but might be important for others to know

Great place, friendly staff