Heritance Aarah - Premium All Inclusive - 40 Minutes away from Male by Seaplane

Our experience at Heritance Aarah started positively even before arrival. When our flight to Malé was delayed, the team went above and beyond to help us catch the last seaplane of the day, saving us from an overnight stay in Malé. The stay itself was a dream. The attention to detail is incredible, with plenty of activities and excellent included excursions. We highly recommend the manta ray snorkeling tour — a truly unique experience. Snorkeling around the island is also a must; we were lucky enough to see two huge turtles right next to our water villa! We chose Heritance Aarah partly because of the gourmet experience mentioned in other reviews, and we were not disappointed. The food is delicious and there is an amazing variety. Baani and Ginifathi were our favourite restaurants. A very special thank you to our butler, Ilmira, who did a phenomenal job and truly made our stay unforgettable. She took care of all our reservations, including several before our arrival, gave us excellent recommendations, and was incredibly attentive to every detail throughout our stay. She even prepared a couple of lovely surprises for us, which made our honeymoon even more special. We couldn't have asked for a better butler! Overall, Heritance Aarah exceeded our expectations. Beautiful surroundings, exceptional service, amazing food and unforgettable experiences. We would absolutely love to come back!

Everything was perfect.

Heritance Aarah — это прекрасный курорт, где мы провели 9 незабываемых дней. Большую часть времени мы жили в вилле с видом на океан, а в последний день решили попробовать пляжную виллу — и это был отличный опыт, который только дополнил впечатления от отдыха. Сервис здесь действительно на высшем уровне. Отдельное спасибо нашему дворецкому Jina, который всегда был рядом, помогал с любыми вопросами и сделал наш отдых максимально комфортным и беззаботным. На курорте отличный выбор еды и напитков, всё очень разнообразно и качественно. Также есть множество развлечений — мы посетили несколько экскурсий, и каждая из них оставила яркие впечатления. Для активного отдыха здесь есть спортзал, спортивные площадки и даже детский клуб, поэтому каждый найдёт занятие по душе. В целом, наш отдых получился потрясающим — место, куда действительно хочется вернуться снова.

Все за есатнльно

Everything, when your in a paradise location I found to be reached and care free when everything is taken care of you

There was nothing I didn’t like

El Heritance es realmente un Resort de lujo que cumplio todas nuestras expectativas: habitaciones hermosas, limpias y confortables. Comida exquisita en todos sus restaurantes. Atencion impecable. Playa hermosa con arrecifes cerca. De verdad ha sido una de las mejores experiencias de nuestra vida. Nuestro buttler Saurav el mejor. Nos prepararon una decoracion y cena de aniversario super especial.

Al momento/despues de la reservacion la atencion no es muy directa ni eficaz.

The people were super friendly, thank you Iru!

Het is all-inclusive maar alle excursies en extra’s zijn overpriced.

Wspaniałe widoki, doskonałe miejsce na nurkowanie i podziwianie płaszczek, kolorowych ryb, rekinów, żółwi i to w obrębie laguny przy villach. Doskonały serwis i jedzenie. Podziękowania dla butlera Jina, który zorganizował cały pobyt. Na pewno jeszcze tam wrócę.

Excellent all round, rooms were beautiful with great facilities, bars and restaurants superb, but above all the staff, all of them, are exceptional!

N/A

Everything

The stuff at Ocean Suite Villa seemed less accurate than at Beach Villa.

Alles

Es war alles perfekt

Kulinarisch ist das Heritance Aarah nicht zu übertreffen. Sauberkeit war ausnahmslos einmalig. Freundlichkeit des Personals war großartig. Man fühlte sich von der ersten Sekunde an wie im Paradies.

Nichts auszusetzen

Everything....the resort, the friendly and attentive staff especially our butler, Mr Kunal, who made our stay so enjoyable and relaxing.

None.

Love eveything about the resort and its friendly staff...this was actually an extended 1 nite from an initial 4 nites stay...love the place so much that had to spend another nite there.

None.

Unsagbar tolles Service, Traumhafte Strände, hervorragende Restaurants, sensationelle Bars, spa-Wellness

Прекрасный отель с внимательным персоналом и отличной едой

Если важен риф, то возможно стоит рассмотреть другой атол.

Exceptional location & island. For us it had the perfect size. Small enough to provide the Maldives "feeling" but big enough not to get claustrophobic. Good choice between 7 different restaurants of which 3 had been very good. The all inclusive is a real all inclusive with ample choice on food and drinks. The staff was exceptionally friendly and efficient.

Connection time in Male upon arrival for the seaplane was 5hours, which is too long. That the vacation had to end...:-)

Fantastic place; good food, facilities and outstanding staff everywhere

The staff are exceptionally well trained and attentive, and it felt like they were happy doing their jobs, which makes all the difference. It's a relaxed resort, perfect for those escaping a hectic life, or are retired. Excellent scenery, the food is exceptional with a wide variety across the different restaurants and more booze than you can shake a stick at. Overall, it was an incredibly satisfying experience. Kunal, our butler, was so attentive, positive, and knowledgeable that he brightened up our days, setting us off on a good footing every morning and organising the restaurant schedule.

The excursions aren't worth your time. If you want to be pampered with a simple massage, you'll need to remortgage. It was explained to us that they're an external company. The watersports are overpriced, again an external company, and there's very little to no entertainment at all, unless you pay through the nose for it. Overall, it was a great experience, but price gouging is prevalent. $200 to snorkle next to Manta rays per person, but no guarantee to see them. There was a singer in the bar on the last night, very good but sang for 20 minutes, had a 30 minute break before singing again, in the interim they played music that almost forced you to pay the $25 they wanted for a song request.. yep, you read that right. Oh, and if you wanted to watch notting Hill on an inflatable screen on the beach wearing Bluetooth headphones to hear it, you'll pay $650++ it's like they try to bore you into paying through your nose for nonsense you'd get for free in the Gilli islands.

Wonderful villa, staff and food! A genuine 5* resort.

All around great luxury resport. Expensive but well worth the money in terms of staff quality, cleanliness and service.

All was amazing . The food, the service and the facilitets!

Absolutely wonderful

This was our first trip to the Maldives and it surpassed our expectations. The setting was beautiful, the seaplane arrival was a wonderful experience and gave us a great overview of the setting. Heritance Aarah is a stunning hotel made even more special by the amazing staff. Nothing was too much trouble. They were charming and helpful and seemed to anticipate every need or want. The food and drinks were of the highest quality which was unexpected for an all-inclusive package. No plastic beakers here - lots of choice and never stinting. We opted for the beach villa with a private pool. It was very comfortable and we loved being able to wander on to the beach straight from our room to swim or watch the sunset.

Great staff, food was delicious, beautiful island. Just wish the bar fridge in the room was colder. Highly recommend this resort !

The staff was amazing. They had amazing activities that were included in our stay like a dolphin cruise. They also had very responsibly priced activities like scuba diving and snorkeling that me and my husband enjoyed. Who doesn’t love to swim with a sea turtle?!?! Even when it rained the water was still beautiful. So much to do and so many places to relax. Wish we would have stayed longer.

We had a lovely stay at Heritance Aarah on our honeymoon. It's a beautiful island and our beach villa with a pool was huge and very comfortable. The coral reefs on the island are good but a bit of swim from the beach. The pool area and bar is a great place to hang out. The hotel embraces all inclusive with 5 different restaurants to choose from and 1 additional restaurant for the ocean villas where they arranged a surprise evening for our honeymoon which was wonderful. My favourite was Ambula, the crab curry was superb. All were good and we did really enjoy the buffet for dinner as well as lunch/breakfast, a huge selection of food and curries and whole baked fish were great. Only thing is the service could be better Ginifathi. The drinks menu is extensive, soo many options. I got through most of the red wines, nearly all were absolutely delicious. The cocktails and soft drinks were good. The sky bar is beautiful place for drinks. The service throughout was great, especially our house cleaner, Muhammad, and our host, Arka. Our room was always clean with the minibar refreshed regularly. Arka sorted everything we needed throughout the stay and made our trip more special. If you want an island with lots to do and lots of options, this is the place for you.

Staff was so friendly, food was amazing and nice variety of activities. Rooms were clean.

Sea plane departure time was so early, so we spent 8 hours at the international airport.

The whole experience of our stay was excellent. The stay was coordinated by our butler Arka who was always available and making the best of our vacation. We have for the full 100 % enjoyed our stay. In the restaurant Baani we have had a friendly, exceptional, thoughtful service from Hamdoon who really enriched our stay and made us feel very welcome. Also, Nirman (Baani) and AJ (Ambulla) offered us a great and friendly service. The quality of the food was exquisite in the Baani restaurant as well as the Ambulla restaurant, where the team offered a high quality food and service. The spa was very well and the massages were excellent. The Ocean Suite we stayed in did have all the possibilities for an exquisite stay with a great view to the sunset every evening which created a spectacular experience at almost every evening. The pool was great and also the service of the team who did service the villa's was great, and they did good care of us. The house interior offered everything needed for a great stay. The island is beautiful and looks very nice and well taken care of. The gym was clean and had a state-of-the-art equipment and also enough, so there was no waiting time and enough possibilities to do the exercises.

The dive center activities were expensive and the planning what not as you can expect, compared to the quality of the resort. The trip to the manta's (400 dollar) started almost 2 hours too late and after the trip the guide explained that we started too late. Which is strange as the co-ordination was in their hands. The whole planning was messy and for such a high amount you may and can expect much more quality. Of course, nature decides for itself if there will be manta's, but the way this was communicated and handled was disappointing. The promise for a compensation was never met, nor did we have heard anything from the team. This was disappointing as it does influence the high quality standard of the entire resort and our stay. The price of the spa was high, also compared to previous stays we have had in the same high quality resorts who offered the same quality of massage. Despite these matters, the rest of the stay was excellent.

Food was good but the variety of food was not enough. We ate at Ramba most of the time. Staff was very attentive and tried by all means in taking care of us. Arka was outstanding, he was always at service, whenever we needed. Bicycles were available on rent, but the buggy service was fast that we didn't have to walk. Check-in was super smooth, our room was already ready, and the key was handed over to us within minutes. The beaches and water were crystal clear.

Nothing much to mention in this section. Only the beach is full of shells from the sea, which makes it difficult to walk on the beach. Breakfast there was not much option in non-veg. Like no beef or turkey bacon etc. etc.

Lovely picturesque Island with a variety of restaurants and activities to choose from. The ocean villa was amazing, clean with a stunning view of the ocean. The staff were lovely and accommodating from the airport to the island resort through-out our stay. Preetham was a great host and butler. I would recommend Heritance Aaarah to family and friends!

I would have l preferred a more extensive and diverse house reef for snorkelling, which we enjoy as a family, rather than relying on boat excursions.

Le paradis sur terre existe😍Rien à redire, confort, nourriture, cadre, personnels un 10/10. Je recommande les yeux fermés. Un pure moment de détente ds un lieu magnifique!!!Merci pour cette belle découverte.

we had an amazing stay at Heritance. since we arrived, all dinners, hotel areas, diving, everything perfect. the only restaurant I do not recommend so much is the only one was chargeable, it is the Hathaa. the food is ok, but the others restaurants which were mot chargeable, the experience were much better, like a michelin star. also need to mention the person who took care of us all the days, Prashant amazing person, very careful with us, efficient and providing all the requests we had to.

Where to start? This was an amazing trip. The island, service, food and everything was exceptional

Only few details. Service in the pool area could be improved, we didn't get served, offered drinks as often as we wanted A couple of days the sea brought in some rubbish to the beach which I happily collected. They have a team shipping the beach once a day buy maybe 1 or 2 times more a day is needed?

Absolutely everything. I would have to say that the staff were phenomenal. The employees alone would make me want me to go back never mind the food and the accommodation. Excellent facilities as well. A special thank you to all of the team in the Baani restaurant and especially to Arka our butler who was exceptional. Thanks for an amazing holiday

Can’t think of a single thing

wonderful resort with very big beatiful lagoon we had the Ocean Suite, which I can recommend great restaurants to choose from, all were super. Great bars with sun-set view. Also loved the infinity pool with is for Ocean Suites Guests. Special thanks to the team of the Baani restaurant, outstanding service from everyone, and thanks to our butler Prikchit, who always responded practically in real-time We had a great massage by Jen in the spa great snorkeling right from our place, nice diversity of fish, quite intact coral

we have had slightly better buffet restaurants, but this was more than compensated with the special restaurants to choose from. In other places, the buffet place was the center of dining for the whole resort, and here it is all more distributed. considering this is quite a new place, the suites showed some signs of usage but these are minor points and don't spoil the great experience

Wonderful view Rooms are cleaned twice daily Large varieties of food Our butler Mr Prashant is very helpful and carefully planned our activities. We really enjoys our stay.

We enjoyed a dream holiday in an amazing location with excellent facilities & first-class catering including wines and spirits, all made that much more special by the attentive, friendly and helpful resort staff. Our butler Preetham was exceptional and he and his colleagues Silva, Rohana, Jayalal, Hussein and staff generally, all went out of their way to make our stay a truly wonderful experience. We unreservedly recommend Heritance Aarah!

Everything!! To name the best: 1) Environment: pristine, clean, beautiful sorroundings 2) Ocean Villas: plenty of privacy, very well equipped, clean and kept clean every day. 3) Staff: very helpful, watching your every need. Our butler Preetham was there for us 24/7, for all our needs and more. Thank you for making our stay perfect. Also special thanks to Ayla and A. Jay as well as our water sports staff. I would rarely say this of on all inclusive resort, but this was a real 5 star experience really worth its value.

We loved everything

service staff delicious food excellent cocktails beautiful and clean villas sea life all inclusive

there wasn’t anything I disliked. however We were there on Christmas, and although they had some activities and a performance it was not as festive compared to other resorts we have been.

+ The room itself was very tidy and had all the necessities for comfort. + The island is quite large and has variety of restaurants, so you won’t get bored of food selection. It was one of best all-inclusive I have been to due to diverse food choices and incredible cocktail menu. +The service in Heritance Aarah is a separate point to highlight. Any member of stuff was eager to help especially our battler, Esam. Unfortunately, upon my return to London I realized I forgot my handbag in hotel and contacted Esam to see if I can somehow get it back. Esam arranged everything for me free of charge(!) and get it back to me within a week. P.S.Huge thanks to the team who made our honeymoon a dream come true <3

Everything was amazing!

The staff was so nice and helpful, and I have never experienced such great service anywhere else. The resort has so many beautiful details, including in the rooms and in the restaurants. Great activities and the food options are great. We loved everything about our stay.

Nothing!!

Amazing staff, always anticipating guests' needs and wants. Beautiful villas, many options of restaurants (all equally good!), great infrastructure and the nature around is just beautiful.

Nothing to complain.

The rooms The food The stunning views The excellent service

We liked the attention that we had from all the staff, how clean the room and the bathroom were, the variety of options in restaurants and pubs, The room service, and the beaches, also the excellent beverages we had in the vila.

There was only one restaurant that opens continuously all day, even though there was another 1 that opens morning lunchtime and dinner and closes in between, so you don't have any choice if you wanted to have a late breakfast like 11am, or eat at 3pm, rest of the restaurant only opens evening mainly between 7 till10pm.

amazing view, good place for vacations. nice and gentle staff people.

The Ocean Suite with private pool was awesome and had great views. It’s also very quiet because kids are not allowed in that area. The food was amazing especially at Baani restaurant.

The bathroom needs to be reconditioned and the beach could be more clean and better maintained.

everything!!!!

Loved how clean it was, buffet food was great, butler was very good!

Thanks! it was wonderful. 10 out of 10. I chose the hotel for our honeymoon long and carefully. everything was wonderful! many thanks to our butler Preetham Nevil. He made our stay perfect. He is very professional and pleasant to deal with. The hotel has 5 restaurants and each is very good. We had a wonderful water villa. We plan to return to this hotel next year.

From the moment we arrived, we went directly in Mali report to the sea plane bypassing the lounge as our plane was ready to trake off, and we went directly to the resort where we were met by our butler. Prikchit who was really helpful. For the dinner, you have to book in advance except and Ranba, which is open buffet dinner. Your butler can help you with that. Make sure you speak to your butler regarding the reservations you’re gonna have in the coming days from day one as sunset cruise is only done every two days and spa treatment has to be reserved in advance. Same thing with reservations for dinner. Pros: Food and drinks all day long Food is really tasty in Ralu and Ranba resturants. Great italian cheif Matilda makes the best pasta and tiramisu. Cheif Mahmoud is great too making arabic food and Egyptian food for us. Water, nuts, coffee, tea and alcohol includedd in your mini bar and replenished once daily. Sky bar have amazing views The Islanders, amazing with the great beaches Great spa treatments i tried massage while seeing the fishing in the sea ITS AMAZING. service from butler is amazing he helps you with anything you want. I tried the beach villa and ocean villa and nothing beats ocean villa. The pool bar is amazing you have DJ almost on a daily basis, but the DJ is average to be honest. Pool is great

Cons: Ginifati resturant: is seafood resturant and you get to pay for some dishes like lobster and mix seafood platter which we order and was served cold after speaking to them they advised for not paying as a nice gesture from them. Ambula resturant: Sirilankan and maldivian resturant we could it tolerate the foor as its new to us but its part of the experience The beach: is having a lot of stones and you can’t walk there easily even with the ocean villas it’s not Sandy but ok for snorkeling. No reef nor corals as its new resort. Pizza shack is average the pizza is not that good. The resort is far away from the airport so you’ll need to go by seaplane, which operates from like nine in the morning until 4 PM. if you arrive at night, you have to sleep at male before you go there or if your flight leaving back Mali is at night you have to come at 5 PM to Malle airport and wait until they open the chick in for your flight so I had to wait like six hours. And there is no lounge for the resort in the airport other resorts (For seasons, Anantara and Ozen)

This was our second time to the Maldives, 1st time at this property-and we will be returning. We stayed in a beach villa with private pool for 10 days. From the moment we landed in Male, we were greeted by staff immediately, our bags were whisked away and we were taken to to our bus and transported to our waiting lounge for the seaplane. We waited for an hour and then boarded the plane. A short and amazing seaplane ride later, we arrived at our location. We were greeted by staff and our personal Butler Prashant. He made us feel welcomed from the start. He brought to reception, we signed our papers and away we went. He gave us a tour of the island, stopped at the cafe to get us some coffee, waited while we relaxed and took in the view, then brought us to our villa. Our villa was nice and comfortable with a wonderful outdoor open bathroom. The outside was a beautiful deck, private pool, lush greenery and the beach. The villa came with a fully stocked mini bar, replenished 2 times a day. We requested some different items in our mini bar and our request was fulfilled without question. Our room attendant, Ilyes was fantastic. He cleaned our room twice daily. He always had a smile and was eager to make sure the room was perfect. Food-Wonderful. We did not have a bad meal while there. The selection was great. Matilde made us feel at home. Infinity pool/bar-Morthy was our favorite bartender. He knew our names, preferred loungers and cocktails. He provided us with conversation, laughs and cocktails daily. Butler Prashant was amazing! He made our vacation a true vacation. He took care of our every whim. He greeted us every morning and told us the activities for the day. Our dinner reservations were already made. It was so nice to just be on vacation and not have to think about any of the details. HE HAD US COVERED.

Service at the buffet and Ralu were a bit on the slow side. It would take a while to get our drinks, and most days, had started our meal before our ordered drinks made it to the table.

Welcome to paradise. Everyone is super nice, the food is amazing, the island is a dream. The villa woth direct access to the water is really a plus.

The airline lost our luggage. So the first 24 hours was without anything, the hotel could have been a bit more pro active and give us a "first survive kit "

The entire experience of staying at Heritance Araah was amazing. The staff does a mindblowing job and always serve with a smile. Our butler Mr. Pritchit was the highlight of our trip and he did everything to make our stay even better.

The dive centre Kayto is pathetic. The main instructor there, Mr. Mustafa should not even have an instructor PADI license. He has an ego and behaves in a rude racist manner to the high paying customers. I had to have a nice dialogue with him to put him in his place. The entire dive experience was one of my worst…

service was excellent, it made the stay. the butler service Kunal was exceptional! I have special dietary requirements and chef jelale made dishes that were scrumptious. the main Resturant Ranba was super with various selections of food each day and the service was also excellent overseen by Danushka who helped you pair wine with your meal and made sure you were taken care of. Silvia and Cassim also helped and were there at every turn. And Rain with her bright smile each day.. truly enjoyable. the rooms were clean and turn down service each evening and stocked mini bar!

the rooms are about to reach the dated stage and need refurbishment. however due to them being kept clean it wasn’t a stretch. Ralu Resturant wasn’t up to scratch and food let them down considering they have wonderful views.

Wonderful 10 day stay! The staff was outstanding, the food options were great. The room (Ocean Suite - 2 story) was very comfortable. The pool was nice and warm, and the stairs to the ocean were convenient for a swim in the ocean. The main pool was nice, but a bit crowded. Wish they had chairs on the beach with umbrella's, but guessing they would get taken up fast. It was hard to get a lounge chair at the pool. The ocean suites pool was nice, but needed umbrella's, it was very hot in the direct sun. The ocean suites restaurant was very good and nice to not be in a larger crowd. I did an art class, painting, which was fun to do. Very good teacher and a fun remembrance of the trip. The spa was good, we had a couples massage and the staff was good. It was fun to watch the glass window below looking to the ocean. Overall a great stay, would go again!

The Heritance resort is perhaps one of the best places to stay in the world. It is extremely organized, with excellent restaurants and great options for entertainment. Add to that, beautifully decorated rooms, cleaned twice a day, with comfortable mattresses and pillows and excellent showers and bathtubs. On top of all that, the resort staff is fantastic, they do everything they can to help. We had the pleasure of being able to count on Mr. Mahender, who helped us in everything possible, an extremely capable and kind person, who will always have my recognition for the indescribable moments he gave us.

Tout à été parfaitement organisé par l’hôtel, de la prise en charge de notre arrivée, jusqu’à notre départ. Le personnel était au petit soin pour nous, avenant et prévenant. Ils faut dire que nous sommes exigeants! Nous étions en famille, 4 personnes et deux villas sur l’océan. Notre Butler „Prikchit“ a été vraiment au petit soin pour nous. Les Villas sur l’eau sont sublimes, l’équipement et le service nettoyage est parfait! Pour les extras, Sport nautique et Plongée sous-marine non compris dans le All inclusif, sont cher, par contre le matériel est impeccable et le service est très professionnels. Nous avons pu voir énormément de dauphins, nager avec une Ray Manta, des tortues, et des milliers de beau poisson, et autre type ray, requins, tout ça dans le respect de la faune marine. Par contre, pour voir les beaux coraux, il faut aller au bord des récifs… voir en plongée sous-marine au large dans l’océan. Exceptionnel expérience! sur une des plages de l’hôtel, nous avons assistés à l’éclosion d’un nie de tortues marine et le personnels était présent pour s’assurer qu’elles atteignent l’océan. Les différents restaurants proposés sont très bon. Les diner et menus organisés en extra ( ex: pour un anniversaire, avec plateaux de Sushi et Homards) sont cher, reste néanmoins un souvenir exceptionnel.

the food was amazing. service is top-notch and resort and amenities are 10/10. staff is very accommodating and made our dream honeymoon -a reality. thank you heritance!

Paradise and outstanding service, food, accommodation. 5+ Holiday But too much families with children. There are 2 pools and the families invades both pools. The children screams, splashing water, jumping up and down. When u pay 15.000 - 20.000$ for your trip its NOT OK!!! The Management should make the infinty pool with bar only for couples(Adults Only) So can all the families be in the pool at the pizza restaurant

Superou minhas expectativas!!

The best vacation ever!Everthing was great!

Excelente estadía. Lugar paradisiaco

Goede service, faciliteiten, mooie appartementen. Een van de mooiste plekken waar we zijn geweest. Alles is top geregeld. Redelijk nieuw resort, dus alles ziet er strak uit. Zeker value for money!

Its a beautiful resort on a stunning island. The facilities are very new and of great quality. They paid attention to detail. Food was particularly exceptional with set menus at a very high level of fine dining ! Overall exquisite experience

Disappointed to say the least, the resort is beautiful but the management and staff dont do anything to enhance your stay despite only being at 30% occupancy. There is just too much to mention but ill try and be as brief as possible. Upon arrival in to MLE airport we was ushered through to the Sea Plane check in desk, I was informed that our luggage was overweight and it would cost is 180 USD which I had no problem with, so we taken a bus to the sea plane lounge and there we was waiting almost 3 hours and we was told we would be waiting for a Russian family of 9 (our group was 4 people) and when they arrived i was told 1 of our luggage would have to be added to the later sea plane because the plane was now overweight. I told them we was first to the lounge so why should we have to wait for our luggage and the Russian family not have to wait for theirs despite arriving after us ? No satisfactory answer was given. We then arrived to the resort after a 40 minute sea plane ride, (the plane is unbearable and has absolutely no space for the 14 of us that were in it) and because of having to wait for a bag (after paying for it to join us) and the fact im a hotels.com gold member I expected to be upgraded or at least greated with something as an apology.... Well absolutely nothing was offered despite being at a very low occupancy ? Just to add a few more things, Staff are very dismissive. Hotel didnt have normal lettuce as they didnt receive supplies. The list goes on.

Hands down the best vacation we've ever been on. The overwater villa was perfect in every way. Our butler Prashant left us wanting for nothing. He handled all our dinner reservations and drove us to dinner every night, if we needed a bucket of ice to our room, it was there in minutes, if we needed more beer, wine or a bottle of alcohol delivered to the room, it was there in no time at no extra charge. House keeping was also amazing, our villa was cleaned twice a day including turn down service at night. The food was amazing, their kitchen staff is very talented and you never left anywhere hungry. Also, their pizza at the pool was phenomenal, which was an excellent surprise. Overall the best experience I have ever had at a resort!

El Hotel es muy bueno, tiene de todo y de primer nivel, pero lo mejor es su gente y me refiero a todos con los que nos tocó interactuar. Nosotros tuvimos a María que nos ayudó en todo lo que necesitamos.

悪くはないです、、、ただ数あるリゾートの中で印象に残る５つ星のサービス・質ではありません。 客層は韓国人&中国人が８割程度、残りが欧州系やインド系。 このホテルの発展とホテル選びをする皆様のためにレビューを書きます！ 部屋の内装：写真通りで満足しました！２名で水上ヴィラに泊まりました。シャワーの水圧もしっかりしてて快適です。ベットのマットレスはgood！テレビは３５インチぐらいかな？ アメニティ：毎日の補充がない。つめやすり、フェイスコットン・裁縫セットなど一通りのものはありましたが、初日以外、補充がなく自分からバトラーにお願いしないと追加がきませんでした。これぐらいは毎日補充して欲しかったです。 ミニバー：ジュース、チョコ,牛乳、コーラ、スプライト、ワインが入ってましたが毎日の補充はなし。今までとまったオールインクルーシブのホテルはどこも初日と同じように補充されてたのでがっかりしました。頼めばいいんですが、面倒くさいので、、、 食事：５つのレストランと３つのバーがあるとのことで、オールインクルーシブでも飽きが来にくいと思ってこのホテルを選びましたが・・・。１つのレストラン&１つのバーは改装のため閉店中。水上ヴィラでもスイートの部屋に泊まってないと、使用に１００ドル掛かるとのことで実際に使ったレストランは、３つのレストラン（うち１つは夕食のみ）と２つのバー。　朝食&ランチは２つのレストランからしか選べないため、３泊目には飽きました。宿泊前にお店が閉まってることの通知なし。 料理は、印象に残る美味しさではないですが美味しいです。カクテルはどれも丁寧に作られておりとってもよかったです！印象に残ったのは以下レストランです。 RALU:Staff were all nice. Particularly, Rahil?(Sorry we don't know your spell) We was glad that you came and talked to me in Japanese. HATAA:The staff was very friendly and accommodating.I would like to comment how pleased I was with the service provided by the man(He wearing glasses, worked on September 28 in Tai food). バトラー：水上ヴィラに宿泊したからか１名ついてくれました、彼とはSNSでやり取り（英語）をします。レスポンスはとても早いです。ミニバーに炭酸水がなく追加で頼んだらすぐにもってきてくれました。 hishan, he was very friendly and nice smile! Thank you for your kindness at work(especially,we was glad that quick your response is very good). SPA：９０分の２名のマサージで約４００ドルでした。東京の安めのスパという技術レベルで残念。揉み返しきちゃいました。部屋のゴミ箱には前の客の下着が残っているのが見えて嫌でした。 バギー：気遣いがあと一息足りない。バギーから客が降りる場所をあと１メートル前にしてくれれば、木にぶつからないのに、、でもどのスタッフも親切で笑顔がいい。 施設は写真通り良ですよ！