The Langham Haikou

喜欢建筑风格，早餐很好，海景超棒

员工太年轻无经验

This is my third visit to Haikou with my husband and the Langham did not disappoint. The staff were very accommodating and friendly. The bed was enormous and extremely comfortable. Daily housekeeping was prompt and efficient. Our room had a beautiful view of the sea and the Evergreen park. The Ever green park was just across the road and a beautiful place for a walk. The Mixc department store was also just a short walk away, with all of its restaurants and shops. We spent one evening at the Liquary bar, enjoying a drink and another beautiful night view. There is a fantastic variety at breakfast. We had forgotten to add breakfast onto our room booking so had to pay for it separately, but it turned out to be only ¥88 per person, very reasonable. We also enjoyed the "all you can eat" dim sum at Tang Court on both Saturdays that we were there; even during the low season the Tang Court excelled, and all the dishes were incredible. The Langham has absolutely become our go-to when we visit in the summer.

If I was going to be very picky: I wish there was another hook on the wall in the bathroom to hang a bath towel. There was also a bit of confusion re opening times - one sign at the pool still said "open 7am-11pm" but another said "open 10am-10pm" which turned out to be correct. This only affected us on one of the days when we had no other plans and decided to visit the pool in the morning (we arrived around quarter to 10 and they let us in anyway). Also the Liquary bar closes relatively early, at 9pm (not 11pm as we were first told on checking in).

Excellent location, right next to a huge mall. You can shop and dine and find everything there by walking across. The design of the hotel is classy and luxury which is my liking. The lunch food at Chinese restaurant is excellent. I grew up in HK and was spoilt by good dim sum taste. I would say this HK sifu has very high standard of skill. Although price is pricey, it is worth the money. And there is almost no children around, very good for couple travelling.

Front counter staff made mistakes when checking in giving us wrong smoking room without asking permission. He just put us in smoking room. Good that they changed it immediately.

BREAKFAST GOOD

NONE

Great location and great property

Location was great, near to malls and a park

After enjoying 5 stars treatment with 5 stars facilities in Sanya, Langham Haikou felt more like a 3 stars hotel. Basic facilities, basic services and very old hotel. Staff seemed unmotivated. Breakfast wasn't good.

The location is great and the service is excellent!

Nil

хотелось бы гигиенический душ

5 star property next to Mixc shopping mall and Lawson, great night views

位置很好，可以看海，楼下就是公园，旁边就是万达，吃住行都很方便。房间很大，盥洗区域分区合理，互不干涉。房间隔音很好，睡得非常舒服。不愧是老牌酒店

We recently completed a 3-night stay in early March, and the level of service we received was truly impressive. Two days before our arrival, we were contacted by our personal assistant, Chloé, who proactively reached out to arrange our airport transfers. Since we hadn’t made any prior arrangements, she handled everything seamlessly at a very reasonable price. Chloé’s dedication didn’t stop there; she greeted us personally at both check-in and check-out, and remained in constant contact throughout our stay to ensure we had everything we needed. She truly went the extra mile to make our trip memorable, smooth, and entirely stress-free. The resort itself is expansive, featuring massive swimming pools and excellent amenities for families. While the beach is pristine and beautiful, the waves can be quite strong, so I’d suggest sticking to the pools for swimming. Thumbs up to the Westin team and a huge thank you to Chloé!

The internet is very slow.

Clean comfortable hotel. Big rooms. Nice bathroom. Luxurious Great concierge service.. walking distance to mall . Kind staff polite

Nothing

地理位置好、衣食住行都很方便！服务好！环境好！设施完善合理！景色秀美！

早餐非常需要改进，种类不少，答案是味道差好多！行政酒廊的下午茶也没什么可选，味道也差！需改进！

Fantastic - near many malls

Nothing - everything was great

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Very well kept, clean, modern, close to some upscale shopping malls and a large park.

Some facilities are not fully operational, like the afternoon tea and executive lounge. On site restaurant offers delicious foods but slow and pricey.

Breakfast staffs need to smile more often

Room decoration and layout . Pool

Big & clean rooms, spacious and good location. Breakfast has wide varieties of food.

地理位置很好，隔壁就是大商场，逛街、吃饭都很方便。

早餐需要改进的地方有很多，品种单调。

The staff working here are really wonderful, and the service is exceptional. This is a brand new hotel with excellent facilities. Would love to stay here again soon.

Ottima posizione, Colazione varia e di qualità Ottima posizione

Excellent location nearby a huge mall within walking distance. Large beautiful rooms and comfortable beds. Nice view of the city as well.

Nothing. Everything was great.

Lovely lux feel. And high levels for the best views of the city and beaches.

Not thing was that the steam and sauna rooms were turned off early.

It was our second year visiting Haikou, and we knew we had to book the Langham, as we'd had such a great time there last year. The price was very affordable as it was low season (August). We were given a large and very comfortable room, with a great sea view. The bed was large and incredibly comfortable. Good lighting. We enjoyed spending time in the pool (when it wasn't raining). There was an amazing selection at the breakfast buffet, and the food at Tang Court restaurant was divine. The hotel was really close to the Mixc shopping mall, super convenient.

For some reason the plug socket wouldn't work with my travel adapter, but I found I could use the USB charging sockets in the bedside clock (slower, but perfectly adequate for charging overnight). Wish there were more hooks in the bathroom and/or room for hanging up towels/jackets/small bags.

Great property at a great price. Good location right next to the Mix Mall

L’architecture, magnifique

La piscine froide franchement c’est pas top , nous n’avons même pas pu nous baigner ce serait bien de la chauffer un minimum

在海口市区的星级酒店来讲，是不二的最佳选择。

Staff was warm and very helpful (especially as English speakers). The overall standing of the hotel is high, the rooms are spacious and confortable. Hotel amenities are great (pool and spa) and the buffet was very good !

Comfortable room.

Not one person (except one guy who really tried to help) could speak a word of English. Couldn’t even help with a taxi when we had where we wanted to go on our google maps. Ended up 3km away from our intended markets.

Great location and top-notched facility, the staff was welcoming. We got upgraded room when we checked in which had amazing view and space.

The executive lounge didnt seem to provide many options re afternoon tea. We missed the cocktail time but they also didnt serve alcohol after 8:30 pm.

Loved the location - walking distance to a really nice mall with lots of food and good coffee. The staff are the highlight of this place because they made our stay just perfect (As foreigners, we had some difficulty with our taobao delivery but they really came through for us, with concierge communicating with the delivery guys for both drop off and pick up). All my parcels were also nicely packed and delivered to our room. Service was always so prompt and team is always ready to help. They are also super responsive on chat and the early check-in at 12pm without any extra cost was such a bigg bonus too! Hotel looks exactly as pictures (or much more pretty).

While the gym was 24hours, the walkway to the gym is really dark by 11pm which gets a little creepy if you're alone. The gym is also quite tiny. While it says sea-view room, it's a partial seaview room as you'll see the sea only when you tilt your body but still nice otherwise!

Friendly & Efficient Staff, Location, Ambience, Quality service.

None

WiFi totally not working throughout my 4 nights stay even though it shows CONNECTED.

Room good size and well equipped

N/A

Amazing staff. 6 star treatment

everything is nice and clean

The hotel is located next to the mall. Hotel is very clean and everything in good condition and my family like the European design.

Though we asked and paid for extra bed, we have to call room service to provide the extra towels/amenities for the 3rd person every night.

This is our second stay at the hotel. Rooms are decorated with lots (and lots) of marble. Feels very luxurious. The floor plan was a bit cramped -- our room had an island cabinet in what we thought was an awkward place. Room floors are a combination of carpet and marble. The carpet in our room could use a good wet vac since there were some old stains on it. This is still one of the cleanest hotels in the area. The cleaning staff was enthusiastic and overall wonderful. Haikou now has many upscale hotels now but most locations aren't as central as this property. The property is located across a mall with easy access to shopping and food and in "Guomao" area. Service was overall fast, efficient, and left us with a good impression. Some of the hotel guests smoked in the elevators. I'm not sure if the hotel has any control over this, but our experience would've been better if guests were more mindful. Food - I would recommend guests eat across the street at the mall. With the exception of the breakfast buffet, the food at this hotel is generally overpriced. Tang court upstairs is definitely not the Tang Court you would find in Hong Kong. Service is great, however, lowered expectations would make for a great dining experience.

Breakfast was okay.

The fact that when we booked two rooms, it included breakfast only for one person per room. Weird booking process on bookinb.com

all good

all good

Love the Langham. What's not to like.

Unfortunately, the pool was damaged and closed for repairs.

Nice window nights view

Customer service officer is friendly and helpful.

Hotel management and staff can’t stop guest from smoking in the room even it is the job-smoking fooor/room. Our room is changed due to the heavy smoking smell even it is being cleaned prior to our check-in.

Everything! All the staff, from the doormen to the reception staff, were cheerful, professional and friendly. The room was cleaned every day. The double bed was massive and very comfortable. There was a wide range of foods available at the breakfast buffet, catering to both Chinese and Western tastes. We also ate a few times at their Tang Court; I really recommend their dim sum. We spent every afternoon by the infinity pool; it was low season, which meant it was quiet during the day, and we were able to enjoy the view in peace. Hotel was a few minutes walk from a shopping centre (万像城）with a huge range of restaurants; during our stay we ate at five or six different restaurants here and the food in every single one was amazing. Hotel is also across the road from Ever Green Park; we enjoyed our stroll through the park on our first afternoon; the path through the park took us along the coast and we saw loads of butterflies and small crabs. Would love to stay here again.

Good location, clean and attentive staff

I could hear people yelling in the corridor and difficult to find staff member that knew English to complain.

Convenient. Near to shopping malls

NA

Staff was poor in English.

This is our first trip to Haikou, although we have been to Sanya a few times. The Langham Haikou is conveniently located, there are shopping malls, shops and restaurants nearby. The swimming pool is clean with nice view, esp. for taking photos. It definitely has a resort feel. All the staff provide excellent services, including Concierge and Front Office. Special thanks to Miss Julie Wang who is always helpful and caring in all aspects, and she upgraded us to a sea view room with stunning view! Deeply appreciated! The room is spacious and cozy, very comfortable. We will come back to stay again in the near future.

It’s located very centre of Haikou. It takes only 2 minutes to walk to a big shopping mall, which is very convenient for supermarket and restaurants. It’s very sweet that we received welcome roses when the arrival. Especially, a very special thanks for the front desk staff Annie. I was not able to use WeChat to hire a DiDi to airport. She helped me to book a DiDi and paid the driver first. Definitely recommend to everyone 👍

Had a fantastic stay in Langham haikou, classical and elegant inner deco with soothing background music and nice atmosphere, the room is exceptionally lovable and comfortable , facing botanical garden and unbeatable sea-view , spa is also highly recommended ! Will definitely come back next time . 5 mins walkable distance to the local gourmet street

Management: 1. I had booked and paid for a room for a week in Jan. 2020. Then Covid-19 broke out, and my flight was canceled. I informed the hotel of my problem and unexpectedly got my refund shortly after. 2. I booked and received confirmation for a room for a week in March 2024. A day later I was informed that my credit card was invalid. This happened twice. The same card was used successfully to purchase two airline ticket a few minute earlier. So I called Visa Center that assured my card validity. This international call costed me over $40! When I mentioned this unpleasant experience, the front desk manager upgraded me to Club level room. 3. One day an elevator/lift I was riding on, with a few ladies, stoped suddenly and started dropping. The emergency button did not work. A bit scary. Fortunately after a few minutes, the ride resumed. After reporting the accident, the hotel sent me a fruit basket, and even gave me free breakfast. All managers I met show they are caring professional. The staff are also very friendly and helpful. The hotel interior is beautiful; our room is elegant.

The buffet breakfast could have been a little bit better in term of variety. And it would be nice if there is a laundry line in the bathroom.

The services are very good. The rooms are pretty. Location is good as it’s not far from places to go. The checkout experience is very pleasant. Especially Julie who was attending to us at the counter was extremely warm. Feeling at home. The hotel is well recommended

Conveniently located hotel next to a huge mall. The room was very comfortable and the night view is amazing. Special thanks to Mr Joey for the warm & professional welcome and for making the check in process seamless. Breakfast was OK, a good spread to start the day off. I'd definitely return again.

This is not the Langham experience you expect. Do not put your Langham standard into this one, it’ll disappoint you. The original room booked was told not available during check in and asked if we are ok to downgrade. Of course said no, they said they’d figure out and give us a call once sorted. Ended up no one called after spending full day outside. There was a wedding happened during our stay and the wedding guests were hanging on the hallway and were SMOKING INDOORS. Of course the smell went into our room. Told the reception and they said the wedding guests are leaving soon and they can try to tell them to stop smoking. Also told they cannot accommodate a new room but can give us a free afternoon tea. Went to have our afternoon and they said it wasn’t free and spent a long time to verify. The whole experience was very unprofessionally handled, and the cleanliness is also concerning.

早餐服務及安排不好，任由底質小孩用刀打碟，嘈吵非常，十分影響其他人用餐，咖啡超差，完全不達酒店星級水準。

Specious room, delicious breakfast, unbeatable view, friendly staff. Perfect stay in Haikou

Very good location.

You getting 5 star standard with 3 star prices To pay ..it’s so worth it

We had an excellent visit at the Langham, Haikou! The moment we entered we were greeted by friendly staff and an elegant entry. The room was lovely and comfortable, with a stunning 5-Star view of the city and sea. However, the highlight of our stay was our dining experience! The breakfast spread was fresh and plentiful, and every meal we ate here was delicious and special. The real treat was the service, the manager Adam went above and beyond to make our experience extra special. He helped us decide what to eat, drink, and even gave us recommendations on what to do in the city! We can’t thank him and the rest of the Langham staff enough. We will certainly be returning on our next visit to Haikou.

Overall, we had an excellent stay at The Langham in Haikou. My partner and I stayed for 5 nights total. All of the food at their restaurants were excellent, and the staff was very kind, welcoming, and helpful. The location of the hotel is great if you want to explore the city. Right across the street from the hotel, there is a large park that is nice to walk through. There is also a lot of shopping within walking distance of the hotel. The Mixc mall is less than a 5 min walk from the hotel, and includes many restaurants, a grocery store which is convenient, and high-end luxury fashion stores such as Louis Vuitton, Gucci, etc. The rooms were clean and the amenities at the hotel were nice. We stayed in the Deluxe king ocean view room, which gave us a great view of the city and water. Our room did not have a patio, but there are some rooms that do. We utilized their English afternoon tea time and ordered 2 different teas with a wide array of tea cakes and snacks. They also offer a large buffet for both breakfast and dinner. We also ate traditional Hainanese and Catonese cusine at Tang court, which was delicious. Other amenities include a spa, a steam room, and a sauna room (note: the steam room and sauna room are gendered so men and women cannot use them together). The infinity pool overlooking the city is also sweet. There is not a hot tub, but the weather is hot so you don’t really need one. My partner and I also got a couples massage in their spa, which was very nice and relaxing. Lastly, a very special thank you to the staff at the hotel. My partner and I are American and do not speak Chinese. Though not everyone at the hotel speaks English (which is understandable), there are many staff that do and are very kind and willing to help you with anything you need. Shout out to Adam, Daniel, and Julie, who were very kind, welcoming, and friendly to us throughout our stay. We hope to visit Haikou again soon, and would stay here again in a heartbeat :)

Very likely the room service

Facility

Swimming pool

Everything

Lobby Bar on the top floor has an awesome, spectacular view! During the night, there is insufficient light to do any work. But the Club Lounge had good set up for business meetings.

Amazing & spectacular view from the Lobby Bar on the top (46?) floor. Too dim to work at night, but the Club Lounge was a good spot for light business meetings. Hotel staff professional and helpful. Great location - right across street from a mall full of good restaurants. Great pool.

The location is good. the room is vey clean.

Another fantastic stay at The Langham. I was part of a group that had Christmas Day lunch and the hotel staff made the stay a very memorable one. A special mention to Adam who went way beyond to ensure that everything went so smoothly. He was very helpful and attentive. The breakfast service was certainly better than my last stay and that was pleasing to see. Unfortunately, there was no orange juice at breakfast this morning but Adam soon rectified that and brought me a fresh glass when I asked for it. The room was amazing as ever and the staff in the club lounge were very friendly and helpful. Overall, my wife and I had a brilliant stay and we'll certainly be back.

The Langham hotel is a great hotel to stay in terms of value, location and service. Rooms are clean and classy. The reception is located on level 43 and deposit per room is CNY1,000. We had some issues with checking in as "Booking.com" didn't inform the correct room type to the hotel and we were not given the 2 x double bed which we had paid for. Hence the Langham hotel staff (Lily) was very helpful and provided us with 1 King bed and a fold away bed. The hotel's buffet breakfast is really good value with the selection of fresh juice, coffee, tea, Asian and Western food. Breakfast is CNY100 for adult if you inform the reception a day before else it's CNY198 on the day. Cost for child is around CNY96. There are many local shopping and food within walking distance (under 10 mins walk) near the hotel. We will definitely return to this hotel if we visit again.

Visited the Langham Haikou after a long trip. The first experience upon stepping into the hotel was that it was a quiet and exclusive hotel. Very posh and luxurious. Rooms were exceptionally clean. Our stay at the hotel was made even better when we met a very wonderful service staff at the executive lounge named Coco. Her attention to detail and promptness in delivering excellent customer service has made our stay at Langham Haikou a very memorable one!

I stayed here for business for over 2 years. Perfect location, excellent staff and great views of the city. The food is also very good and the rooms are spacious. Request a room overlooking the bridge if you can. Only complaint is the internet speed - something to be aware of for business travelers.

This is my first hotel on this city, Haikou. This hotel looks so great, look so luxury. And well this hotel is so great like that i expected, and you can see great view from the top of this hotel or from your room. Feel enjoy the city from this hotel. 谢谢

Very nice design and outdoor swimming is good. Very good service too!

The room is very spacious and clean. The bed is very comfy. The breakfast has good food selection. The staffs in this hotel are the game changer. They’re very courteous, especially those in front desk, concierge, and breakfast restaurant. Thanks to Joise at the breakfast restaurant who gave us reccommendation on places to visit. We will definitely stay here again on our next visit to Haikou

great hotel and very thing is flawless

Excellent, warm and friendly services during our 2 days stay. This is one hotel where the staff we met really put an effort in giving a good hospitality experience. Good quality breakfast and attentive service. Staff made you felt welcome. Good that the pool is open till late as you can cool down after a hot day out. The hotel is just across a beautiful park. Was told by the bellboy that towards one end of the park, there is a bus park area where one can take public buses to places of interest. Highly recommeded for a luxury hotel.

Overall excellent. We don't think the Tang Court Chinese (Canton) food is up to the par (in fact well below standard of Chinese cuisine). We will return for more stays but never to enter the Tang Court for Chinese food.

Stayed there in April for 2 nights. Rooms were clean with good views.The staff were friendly and helpful when approached. However, the breakfast was nothing to shout about. Choices were limited and you had to walk out to a pavilion at the outdoor dining area to get your juices. It is near eating and shopping choices but if you do not like the hustle and bustle of the place, I would recommend to stay at Mission Hills which may have a quieter ambience.

Located in the city. One of the best hotel i ever encountered during my travel. Impeccable service. Absolutely nothing to fault on. From front desk to house keeping to bell boys,the team really did an amazing job. Definitely will be back again! Highly recommended.

This is our second visit back to The Langham because we were impressed by the service, room, and the entire environment was great. The location is near to a nice park (one of the attractions of Haikou City). On our second visit, everything was great as usual, except for the below par check-in counter service where we were met by a sullen guest service officer who did not bother to explain anything, and didn’t even check in the system that we are members and returning customers. Other than the poor check-in process, all else was great at The Langham. The macarons (available for purchase at lobby level) were awesome, and service was good. The bellboys and door men made you feel at home each time you enter and exit. I would still recommend this hotel if you are visiting Haikou.

Junior Suite is of a good size and nice decor. Excellent service from concierge on ground floor to check in on 43 floor. House keeping, staff in restaurants, spa and executive lounge deserves commendation. Good location with a beautiful park across the road and shopping and dining a stone's throw away.

Stayed four nights in January on a business/pleasure trip. Last time I was in Haikou I stayed at the Shangri-La which was excellent but rather far away from the city center. Pulling into the Langham, I was relieved to see it was located in the heart of the city making dinner and late night expeditions very convenient. Hotel property was very nice, and service was good although could be better, I see the young staff is trying so look forward to staying there again.

This is the first time we have stayed in a Langham and it has not let us down. The hotel is centrally located just across the Evergreen park and some blocks away from a shopping area with plenty of dinning places at a walking distance. The taxi to/from the airport costs around 70-80 yuan and to Qilou street around 20 yuan. The hotel looks new and perfectly kept. It is very clean as well in the common areas and in the rooms. The decoration is elegant classic but also contemporary with a touch of sophistication. All the facilities are new and very well maintained. The room we were was very big and well equipped in terms of lighting, TV and domotica.; much better than the average in other hotels of the same category. It was soundproofed and there was no noise at all. The bathroom was also very ample with separated shower and bath, very elegant and with good amenities. The housekeeping service was very efficient and everything used in the room was replenished perfectly. We had an issue with the door lock and it was solved in less than 10 minutes. The place where the breakfast was served had room enough for the occupation of the hotel and was clean and ordered. Even with a high occupation, we did not have the feeling of overcrowded and stress feeling. The food was varied and the on-demand service was fast and efficient with Chinese and Western choices. The high tea in the ground floor was very nice as well. Overall we had a very good experience and actually I cannot find any negative comment for our stay. We stayed in a room facing the city but I would recommend a seaview room because the view at night must be fantastic.