Hilton Haikou

Everything was just perfect, and I really mean it.

None.

Location was good.

You have to change lifts and go around the building everytime you want to come or go. Carpet in the room was so stained it looked like a crime scene, and was so thread bare that we kept pricking our feet on the gripper rods poking through. It had an expensive high tech toilet but it didn't work for any of the features, and would automatically close the lid halfway through your business. This probably was a high end hotel a few years ago, but now it's showing signs of needing maintenance. Breakfast was plentiful but never varied from the same options, of which the western items were limited.

Мне понравилось в этом отеле всё - локация, просторный, комфортный номер, возможность посетить бассейн, хороший завтрак. Приятным пребывание делают конечно же работники - выше всяких похвал, благодарю за гостеприимство. Спасибо за upgrade

-

Very Well

Thanks Grace，Very helpful

Thanks Grace for her help～She is so kind of to order food for us. Awesome!

The king studio was big and had a nice view of the city.

The concierge was not helpful when we asked about a parcel delivery, and just directed us to the delivery shelf without checking the chat I had with the hotel. Rooms were dated and the carboards in the kitchen were cracked in places.

Расположен в центре. Рядом, минут 10 пешком, небольшой пляж с морем. Также в 10 минутах пешком, но в другую сторону, несколько ТЦ. Отель отлично выглядит: мебель, дизайн, интерьер, виды. Дружелюбный персонал, все улыбчивый, приветливые. Стремятся помочь. Разнообразный завтрак: шведский стол. Есть разные кухни, в т.ч. европкйская, американская. На территории отеля есть большой крытый бассейн, спа, фитнес, рестораны, бары. Возможно, что-то еще, что мы не увидели

Не заметила такого

Были вынуждены выселиться сразу как зашли в номер

I want to recognize Amy Lv from the Front Office for delivering truly exceptional, "extra-mile" service during our stay at Hilton Haikou. I was traveling with my wife and father-in-law, and Amy’s warmth and efficiency made an immediate impression. Amy communicated beautifully, speaking in Chinese with my wife and effortlessly switching to English to explain everything clearly to me. Her efficiency was incredible. When we faced a checkout issue with our previous hotel, Amy stepped in, knew exactly who to call, and resolved it instantly. Even listening to her in Chinese, I could tell how sharp and precise she was—no wasted words, just pure, effective action. She also took perfect care of our luggage, check-in formalities, and specific room preferences. While the entire team at Hilton Haikou is always remarkably friendly, Amy’s attitude was a level above. Her service was absolutely outstanding. Thank you, Amy, for making our family feel so welcome and well cared for!

Big comfortable room

People smoking in non smoking area

What a stunning hotel and the breakfast offering was outstanding. The room was beautifully decorated and appointed (stand alone bath and sea view). I would recommend to anyone.

All the hotel guest rooms are on high floors as there are residential apartments on the lower floors. We loved being high but if you don't, this may not be a good choice for you.

1. 服务： 前台小姐姐非常专业，看我带着行李主动帮忙提。退房时还贴心询问是否需要矿泉水路上喝。 2. 卫生： 房间打扫得一尘不染，床品有阳光的味道，卫生间也没有任何水渍或异味。 3. 设施： 床垫软硬适中，淋浴出水快，水温稳定。 4. 早餐： 海南特色很多，每一道都很精致，特别是现煮的粉/面，味道很棒。 总结： 无论是出差还是旅游，这家都是首选。强烈推荐！

无

Breakfast and friendly staff

Some things could use renovation, but generally everything was good

Городской отель

Рядом нет магазинов, кафе рядом тоже не видели, но рядом есть останова транспорта.

坏境优美，服务人员热情

地面停车管理需要改进

5/5 Stars! Outstanding hotel in every way. Spacious, immaculate rooms, fantastic facilities, and top-tier service from all staff. Convenient location, delicious breakfast, and a truly relaxing stay. Couldn’t ask for more!

Good location for business people, can easy go anywhere. Staff in hotel is very friendly ,can speak English very well especially the front desk . The breakfast is excellent, good experience. Definitely will come back again.

The Haikou Hilton is a great hotel overall, the staff is professional and takes great care of their guests. Being a frequent traveler to Haikou, I have enjoyed my stays at the hotel over the last few years

早餐比较丰盛，地理位置方便

房间一股发霉的味道，下水道有虫子，装修比较老，一些柜门都歪了。mini bar的东西都要收费，十年前算正常，但是现在还是这样的政策，比起同行有差距。订的海景高层，为的是景观和隐私，但是入住期间，2天都有人在擦玻璃，窗帘基本打不开，并没有提前告知，进了房间才知道。

Хороший номер, адекватный персонал.

Подушки были тонкие и не удобные.

Location is absolutely perfect. Room was great. And its very handy that you have washing machine. Views ar great can see lot of Haikou.

Only small thing what annoyed me, that from 26th floor you need to go all the way down and then take another lift for breakfast and go up to 33th floor.

the location is good, great harbor & city views and the staff are friendly and helpful

We were not reminded that not all rooms are NO SMOKING!unfortunately we were placed in a room with heavy smoky smell, plus shower & bath water was almost cold, not expected from a Hilton branded.

Location to good tasty restaurants, right behind the residence.

Air con, not cooling enough ? Settings on the air con seemed to be locked down. Was warm at night and early in the morning. Biggest let down was this.

Horrible, ZERO english, malfunctioning smoke detector at night

Постель великолепная!!! Новый отель. Приветливый персонал.

Не было такого, на что прям можно было жаловаться.

Nice big clean rooms with nice interiors, staff very nice and helpful at the front desk. Room service is reasonably priced.

Wouldn’t quite call it a seaview as it’s a bit far out, location wasn’t ideal for me as I was solo travelling and didn’t want to be somewhere quiet.

Сделали поздний выезд

I am writing to express my sincere appreciation and to commend your hotel staff Ms Mia for the excellent assistance provided to us during our stay at Hilton. We were down with very severe food poisoning on Christmas Day, the hotel manager responded quickly and dispatched Ms Mia to get us to a hospital. She dealt with all the administrative matters swiftly and even ensured our safe return to the hotel afterwards (its was already after her working hours). Thoughout the whole time, she was very kind, patient and thoughful to us. Overall the hotels' staff service even the restaurants and cleaners were above and beyond, this will definitely leave an everlasting impression for us. Thank you once again for the outstanding service. I hope this commendation may be shared with the staff involved and be recognised by the hotel management.

Not applicable

Room had stove but no pots and pans or cutlery

Big spacious Room with good breakfast and attentive staff

Lack of English speaking staff

객실에 담배 냄새 나요

incredible view and super cosy and comfortable room. exceptionally good breakfast

Very good hotel and nice staff!

A bit more English speaking staff for an international hotel would be a good idea.

Alles Fabelhaft. Perfekt

Should be 6 stars if this rating is availabl: it was far better and much cheaper than the hotels I stayed in UK earlier this year. Nice and comfortable. Spacious, with working table and sofa chair with leg rest. Long raised platform for luggage. It had sophisticated controls for toilet. Our room had both bath tub and shower room. I didn’t understand why the 2 bottles of drinking water were placed in the bathroom. Moreover, the bottle of washing liquid was place far from wash basin. Management should train housekeeping staff to place these items according to needs by guests. Breakfast was fantastic. There was a very wide spread of food and they were nicely presented. Waitress led us to our table, optimising table usage.

I love my stay at the Hilton. I loved my room, the location, the bath, the bedding, the decoration, the attentiveness of the staff who spoke English, and dinner at the restaurant that is called the Grill. The jazz music over dinner and the dishes were great!

Two minor things: It would be great if the signs of some switches inside the room were in English. I pressed a button and didn’t know what it was and learned too late that it was a button to inform I didn’t want the room to be cleaned. The toilet is intelligent and I didn’t like it so I had to switch it on and off to stop it from throwing water at me every time I needed a wee.

部屋が広くて清潔

英語を話せるスタッフがもう少しいるとよい。例えばルームサービス対応の人も。

Most of staff can’t speak English

In the city of Haikou very convenient, shopping mall just 10 minutes walking distance. The bigger duty-free in Asian just 20 minutes from the hotel. Staff is very friendly , the Hotel breakfast is excellent.

The escalator to go to Hotel room it’s not connecting dialect from the main entrance. need to change to opposite building.

大堂厕所很乱，比较脏

都挺好，除了大堂一侧的洗手间，早上进去，厕纸都没有了。

Excellent customer service

Location was good, staffs friendly

The room air conditioning was warm and unable to make it cold

A wonderful hotel with excellent service. Large clean and well-maintained rooms, and delicious breakfast. We especially want to highlight the work of Covey You: He speaks English, was extremely attentive and thoughtful, quickly helped us resolve all our issues, and provided us with a room offering the best view! Thank you very much—we highly recommend this hotel. Alex & Anastasia

This time we were in Beijing, Shanghai but best impressions we got in Hilton Haikou best room best services and very, very good & useful & Good-natured hotel’s team members Angelina and Covey You. Thank you, it was a pleasure!

Staff are generally polite and helpful.

Hotel room seems aged, with grime on the bathtub, flickering lights and one light unable to switch off and had to call front desk to send someone up to fix in the middle of the night.

Excelentes instalaciones

Das Hotel bietet einen fantastischen Blick über die Stadt. Die Zimmer sind geräumig und haben eine Badewanne mit Blick auf die Stadt. Die Betten waren bequem. Insgesamt war das Zimmer sauber, jedoch darf man nicht die Fenster und Fensterbretter da mit einbeziehen. Das Frühstück ist hauptsächlich für chinesische Gäste ausgerichtet aber man findet auch Brot, Teichen etc. Das chinesische Restaurant im 4. Stock war gut, wenn auch nicht günstig. Ich würde das Hotel nochmals buchen, alleine wegen der Aussicht. Man kann nach dem Auschecken die Koffer deponieren. Der einzige wirkliche Wehrmutstropfen: Die Lounge (wir hatten Lounge Zugang gebucht) ist es nicht wert zu buchen! Es gibt Soda, Cola,…. und einige wenige Snacks. Kein Alkohol, nicht mal ein Bierchen. ;-(

Great, Good

adding more

Регистрация заняла 10’ Есть англоговорящий персонал Завтрак 6.30-11.00 шведский стол китайская и европейская кухня Удобная кровать Вода 2 бутылки по 0.5 Тапочки, халат, туалетные принадлежности Душ и ванна В номере была кофемашина капсулы Вид на залив

Кондиционер не работал в номере, пришлось сменить на другой. Проблему решили быстро. Отель уставший, но это даже не минус. Это просто факт, но жить в нем ничего не помешает. Вокруг отеля нет ни торгового центра, ни кафе, ни достопримечательностей. (Но такси DiDi в помощь)

This hotel is extremely convenient, with many small eateries nearby. Staff service can be improved. The lady who checked us in was excellent! She showed initiative and called guest to her when she sees them waiting in line. The other lobby staff seem to be only interested in having their conversation with little to no initiative shown. Talking loudly and laughing. Very displeased with their attitude. The other staff worth mentioning was our cleaner. She was friendly and helpful and I was extremely pleased with her service. So much better than most of the staff at the lobby. Apart from these two no other staff made an impression. Our room was huge with cooking facilities but oddly enough no cooking utensils were provided and these had to be requested for. No coffee making machine was provided as well and we were told that these were provided only to those staying on certain floors. The room design was awkward, and despite the huge toilet, if there was someone using the toilet bowl, no one else could use it, because there was no proper partition. To use the gym and other facilities you had to change lifts, causing a lot of inconvenience. Overall, I would book this hotel again if only for the convenience. Apart from that, there is really nothing to rave about. Staff service (Apart from our cleaner and the lady who checked me in -they really deserve praise. Its a pity i did not get their names) was generally cold and lacking in initiative or friendliness / helpfulness, especially those at the front desk. 这酒店很方便。附近有很多的小吃。员工服务我觉得很差！ 好的只有两个。第一是帮我们入住酒店的员工。很棒。看到顾客排队会叫顾客过去帮他们入住或回答他们的疑问。在大堂的别的员工似乎只顾着聊天 不当如此，还在那里笑嘻嘻，讲话讲到那么大声。看到顾客在别的柜台排队也不叫过去问有什么可以帮忙的。真的对他们的态度超不满意。第二个值得表扬的是我们楼的清洁工人。态度非常得好。很亲切，很友善。比起那些在大堂的员工强多了。除了这两个就没了。我们的房间很大也能煮东西。奇怪的是不给锅，必须打给客房服务要求。咖啡器也没有。只有一些楼才有。房间设计也很尴尬。最好笑的是厕所如此的庞大，当如果有人用马桶，没有人能用厕所了，因为马桶那里没门或墙，所以别人一进去就能看到。要用设备比如健身房或游泳池还得换电梯。超麻烦。总而言之如果再定这酒店的话也会只是因为他方便。别的就没什么好说的了。可惜不知道帮我们入住以及凭借工人的名字。不然就要好好表扬她们一下。剩下的员工感觉冷淡淡的。根本只顾着自己的事情。

not too good

Great room - not sure if they upgraded me to a junior suite but the room was spacious and had everything I needed. It was a comfortable stay.

The pool is not a typical hotel pool that I am used to - you need swim caps to swim, and it’s not where you can lay around and catch some sun

My experience at this Hilton in Haikou was better than I expected. Strongly recommend this hotel to anyone for both business and pleasure.

Blu Bar was open, but half closed. No view. Very quiet when we were there once during our 6-day stay.

This was a mistake I made, thinking that since I had stayed in a Hilton Hotel in Beijing, somehow this Hotel would have a certain level of hospitality. I was so wrong. Let's start with check-in. The foyer was full of people and when it seemed there was someone to talk to, everyone had their heads down. Finally, I was acknowledged. I asked questions about the Lounge, and the information was written on the sign-in paperwork which after signing was collected by the Clerk. The entire lobby had signs and information all written in Chinese, with no explanation in English. Okay, it is in China, but if you are willing to accept, a reservation from an English-speaking country, common decency and hospitality should dictate, at least make your guest feel welcome. Someone was staying in the hotel, which attracted a crowd. This group of young people were in the hallway, blocking the elevator. Take note this could have been seen and management did nothing. Entering and exiting the elevator was a chore, the group refused to move unless asked. This was annoying. The breakfast was nothing to be excited about and the staff spent a lot of time just standing around and gossiping about the guest. When you asked them not to clear your dishes, because you are returning. They would find it very funny. The icing on the cake was that there was a mix-up with my date and exit from Hainan. The Customs Dept contacted the Hotel, and one of the Staff chose to come in the middle of breakfast and started to discuss a private matter, publicly. I remained calm, but I was very upset. This was so unprofessional. Overall, the place looked like they were always hacking something or the other.

Travelled with a big family and we enjoyed the big and spacious rooms that allowed us to stay comfortably. There was only one or two spots under the table that was dirty (we had to shift it to pick an item that fell). There are several types of bathroom. The ones with the bathtub beside the shower has more space and is more comfortable. The water pressure is good! Hotel staff were responsive and fast when we requested for items. Breakfast buffet had a good spread with a nice sea view in the restaurant. We had to take the lift down to level 1 to access a separate lift to the restaurant but we didn’t have to wait long for the lift so no complains about that. There are also several shopping malls nearby with a wide spread of food and shopping options. It is also quite near Qi Lou Old Street. Would come back to stay again if we visit the area. Do take note that if you drive, there are limited parking space. Might need to check with the hotel on that.

Reception staff very welcoming to us. Quiet area near the beach

There is a full kitchen but there are no equipments to cook! Or microwave! Best if there are cutleries / plates / knives / chopping board and a pan if possible!

The room was very big n comfortable and had a fantastic sea view

Location. Isnt tat comvenient to anywhere. Its a must to take cabs

Didnt get any