Hotel Mount Castle

The staff were really good and went out of their way to help. The hotels location overlooks tea plantations and is a nice area for hiking.

The room has open ventilation above the balconies. I came back from dinner and my room was infested with bugs. The rooms need something to prevent the bugs getting in the rooms and the beds need nets.

Caretakers were excelleant , with a short notice they prepaired tasty and fresh food for our group. We spent the days resting after climbing Sri Pada ( Adams peak), Excelleant location as a resting place visiting Sri Pada, Maskeliya , Norwood ,Hatton

The staff was great and helpful. We even got yummy tea several times, which we enjoyed a lot! There was a big sitting area with comfortable chairs where we could play cards or watch TV. The hotel was located quite uphill but near the pekoe trail (7th trail) and only 15 min from the train station.

The rooms -especially the bathroom could be renovated soon. However the owner seems to be working on the renovation.

Very nice clean rooms and bathrooms hot water is very good,food is very good ‍,the service Uma and Roshani provide very good and friendly service.it is a very peaceful place with one of the most beautiful surrounds I have seen in Hatton city . I am leaving with hope of returning. Thank you very much for the service you provide to me

La amabilidad de uno de los trabajadores

Las instalaciones dejan mucho que desear, el camino para llegar es solo para valientes. Solo le recomendaría como última opción, hay mejores alojamientos por la zona

Location

Food is not allowed in rooms. We never book it if we know that.

La disponibilità delle persone.

La camera ha bisogno di manutenzione, non può essere utilizzata in queste condizioni.

Taking 2 triple rooms and a double room at Hotel Mount Castle was the best decision we ever made. The rooms were exceptionally clean with unsoiled linen and the bathrooms spacious with a heavy flow of water and hot water available at any given time. Mathew and his wife were absolutely helpful, caring about our every need and going out of their way to accommodate our requirements. The meals were very delicious with good serving portions. The ambience in the sitting area was so homely. We loved every aspect of our stay here. And we are surely coming again!

The only issue is the road that leads to the hotel is quite bad but the staff did say that it will be fixed soon.

The road leading to the property need attention.

Very nice accommodation

Friendly staff Delicious food Clean rooms

Last 300m of the route is rough. But low profile car can reach without an issue.

Very good place to stay, good service and friendly staff. Highly recommended.

Our expectations exceeded.

I had a wonderful stay! The place was clean, comfortable, and in a great location. The staff provided excellent customer service friendly, helpful, and always ready to assist. I highly recommend this hotel and wouldn’t hesitate to stay here again!

I had an excellent stay! The place was clean and the meals were absolutely delicious—fresh, flavorful, and satisfying. For the quality of service and comfort, it was very reasonable for the price. The staff were incredibly friendly and always available whenever I needed anything, which made me feel truly welcomed. The location is—right on top of Hatton center. I highly recommend this place for anyone visiting the area!

Uma and his wife were amazing hosts!! Nothing was an issue and they were very helpful with anything we needed. We felt more at home than in a hotel. We loved it. The room was big and the balcony was a plus. Food was outstanding, proper home made and tea and coffee pots where the highlight The views from the balconies are so nice and peaceful and the whole property has a special aura to it.

The road access to the property can be tricky as the infrastructure (road) is very damaged, though cars and tuk tuks do venture up.

Nice hotel. But the access road is not good

Best and friendly staff ever, the food was also amazing. The place is very beautiful and calm. Rooms are very clean. Best place for a vacation.

Be careful with directions, maps.me send me to other side of the town. From train station go to the right and fallow signs or just take tuk tuk. It's a proper hotel. Clean, big TV with netflix in shared area and smaller TV in the room. If you are light sleeper take a room on the side of the entrance, mine budget room was on opposite side and I could hear water pump all the time. Apart of that inconvenience it was a really good stay especially for 15 usd with breakfast included and filtered water.

Wonderful place, it is located in a very nice place in a quiet location. The hotel is on the hill and has a good view of the surroundings, it is easily accessible by walk (15min) on the train racks (by the way, if you continue on them you will go to some tunnel very nice place) The staff here is amazing, Sri Lankan people are so friendly but I need to say that this place was one of the best. We had fun talking with our guests and see how they prepare the meals. Same with the food, definitely a top3 food eaten in Sri Lanka with real no spicy food. You can have dinner there with a lot of choices We also enjoyed the rooftop, it is amazing during the day but even more during the sunset time, we had a beer watching it with my girlfriend putting some music. I would definitely recommend this place for a visit, Hatton is a quiet town where a bit less tourists go to but worth a visit since the surroundings are nice with tea fields everywhere.

Excellent service and delicious food. Friendly staff. They arranged a great candlelight dinner as our instant request. Special thanks for the staff.

I loved the hotel and the location of it. Mainly the hospitality of Roshani and Umapathi, such a lovely people and so generous. I loved their delicious foods and also their support during my stay. Number one place in my list. Please take care of these two people, thanks a lot for making my stay fantastic one.

Nothing to improve

Best shower pressure and heat we’ve had in Sri Lanka so far, bed was comfy and blanket was provided, coat stand helped us dry our wet coats.

No mosquito nets unfortunately but they did have an insect repellant plugged in so maybe that was the intended replacement.

We loved staying here. Superb location with mountain view and clean bathrooms. The staff was very friendly and nice. Their food also was tasty. We stayed 2 nights at this lovely place 😍. 100% recommend with out any hesitation.

The location is quiet, away from the hustle and bustle of the town up a small road. The communal areas are lovely and very clean. The rooms are fine and have what you need. The host and his wife who run Hotel mount castle are exceptional and were so very kind to us and our little baby girl and helped us organise some bits also.

Not a dislike but It is slightly close to the mosque so if you are a light sleeper bring ear plugs but it didn't bother us at all.

Location, Cleanliness, Friendly Staff & Food

Staff is amazing.

Bit wet but it is rainy season

They provide English breakfast and it was not bad.The tea provide is excellent.Largest tunnel called singimale located close proximity to the hotel.

Staff is not helpful as we need to carry our bag to the room.Access road to the property is very bad.

High location , away from city The leisure area on the first floor was comfy and nice

Water leaking from underneath the sink Old smelling wooden wardrobe Short bed The place feels a bit old. The bathroom is the only modern place in the hotel. Needs constant maintenance checks

Staff and service was good.place was nice and clean.theres nothing to complain about food

We reserve our room via the site.i called imitate after the booking.but the reception says that rooms were already booked they forgot to put that on the site.but they manage to get us another room.yet i think it was a bad thing.because if i didnt call them we would have get troubles

Insanely good value for money. Staff were very friendly and helpful - arranged transport for us on checkout and got up super early for us to leave!

The beds were not very comfortable at all for us and the access road to the hotel was absolutely terrible

We had an amazing time at this beautiful villa surrounded by nature. The rooms were super clean and comfortable, and we loved having a separate dining area. The staff were really friendly and helpful. For the price, it's more than worth it. We had a great hangout there!

Nothing

There is a terrible broken road leading to the hotel, but the location on the hill is worth the view. The hotel offers breakfast, lunch and dinner. We only had a few dishes, but it tasted absolutely delicious. The rooms have a terrace with a view of the surrounding hills. The common areas of the hotel are nicely decorated.

The rooms are quite cold and damp because there are vents above the windows that cannot be closed. There is also a lack of mosquito nets.

The owners had forgotten to inform the staff of our arrival . The staff promptly sorted the rooms. When we got in it was 7 pm. They cooked a delicious dinner for us. Roshani and Umer I think his name is were amazing throughout our stay. Made it very comfortable. Made our children very happy. Showed love and attention.

The owners had forgotten to inform the staff of our arrival

Excellent stay. Excellent service and very friendly staff. Food is delicious. Highly recommended

Wonderful place ❤️

Nothing

Breakfast was very good and delicious, even though there was no variation in the menu. The hotel surroundings are beautiful, featuring lush greenery, well-maintained gardens, and perhaps scenic views that create a peaceful and inviting atmosphere for guests to enjoy. Additionally, the arrangement of the hotel living area is well thought out, providing a comfortable and pleasant environment for relaxation.

The access road to the hotel is in poor condition, with potholes and uneven surfaces, making the journey challenging and requiring careful navigation. Additionally, the broken road could potentially damage vehicle tires, so extra caution is advised.

Access road to hotel highly damage. Small vehicle like cars cant drive ( about 300 meters) due to road damage. Some difficulties observed to find location direction

Staff were good & helpful..A big Thanks to all...

Improvement in repair of shutters,taps & lighting in the bathroom & the balcony doors...

They charged more ...Rs 9500per day ..I stayed 2dayRs ..19000/but i booked for 25 dollars is rwual to 7500 ..per day ..

Good Hospitality, can get tasty food for a reasonable price.

clean and well maintained and entering place with nice looking even the room are clean and dirty and staffs are very friendnily..

Street Road need be repair

Really great customer service from the staff, breakfast was excellent. Her cooking was amazing. Really great Sriankan style rice and curry breakfast. Also if you need Western style they offer you that as well. Room was clean and tidy. Good service at an affordable price.

I honestly didn't like the location. Nothing they can do about it but slightly rough to get there because of the road. Regardless, the view and the customer service was amazing.

Hotel was amazing. Plenty of places to chill, great balcony and roof terrace. Peaceful.

Very nice view, kind personal, with additional charge they take care of your loundry. I can recommend it. It is pretty steep hill to climb. You should take a tuk tuk if you have lot of luggage.

Nothing

A very pleasant stay. I arrived at the hotel at midnight on the first day, with staff waiting for me at reception. The room was clean, the water was warm. Breakfast was tasty and included in the price of the stay.

Slight stench in the bathroom.

Fabulous hosts, great space and very comfortable

Cute and sweet family Nice location to see Adams peak from distance

One of the greates Srí Lanka experience our family had.Perfect servise, very friendly staff and excellent meels.We also use airport transfer servise with the best driver.Thank you Very much Hotel Mount Castle managers. Would definitely reccoment and would love to come again.

Really nothing to complain.

A nice place to have a relaxing time out of the hustle & bustle of the city though its not so far away from the city. Hosts, the coulple was so friendly and made us feel so comfortable during our stay. The food was delicious.

nothing

Friendly staff, Delicious meals ,Well maintained,Good facilities.

From Hatton town to Hotel the road was bit narrow and not carpet

Ranjith is very friendly and helpful.

Location is only a walking distance from the town. The access road is not in a good condition.

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