Maison Otis

Excellent

parking was safe and convenient.Property could use an elevator as access to 2nd floor can be an issue for some people.we were affected by the daytime noise from construction next door.

Room was modern, comfortable and spacious. Bed was very comfy. Location was fantastic! Parking was great. Staff were very nice. The lounge was not open for hotel guests, just to other groups, which wasn't great. Bathroom was well done but could use more hooks and shelves.

Furnishings were great.

All good!

J'ai apprécié l'âge du bâtiment et son histoire. A ce sujet, j'ai beaucoup aimé les photos historiques dans les corridors.

Everything was really good except for how many steps to get to our room. However, the staff was very accommodating and helped with our luggage. So we would definitely recommend this hotel.

Bien situé

La proximité des luwux la tranquillité. Ce fut un séjour tres apprécié. Les gens sont accueillants et chaleureux.

Beautiful newly renovated suite. Very friendly and helpful staff. Cute street for strolling, window shopping and dining. Short 1 km walk to fabulous Les Labours restaurant.

Beau séjour. Personnelle gentil. Belle chambre. Merci pour votre bon service.

The service was good. There should have been more facilities operating. As we observed the bar was unattended and no dining room staff in sight although there was a food truck outside. the bed was small, lumpy and difficult to sleep with two large people.The route to the room was circutious and difficult.

Tranquillité

Nice stay, very quite!

Fantastic location

Na

Very nice hotel situated in downtown area. Room was clean and welcoming. The staff were polite and helpful.

Très bien situé et propre

Belle hotel bien décoré très confortable Bonne emplacements dans baie saint Paul prêt de tous restaurants et boutiques Très propre bon service

Bel hôtel et une super accueil ! très propre

Bel établissement et l’emplacement est parfaite

Très belle chambre rénovée et propre. Accueil chaleureux. Je le recommande fortement.

The rooms were delightful even if the exterior of the building was a bit "tired". Staff were friendly and we enjoyed our stay.

Le matelas moue et inconfortable

Très bon repas

Superbe chambre et personnel chaleureux

Good location, great service!

Je conseille cet endroit directement près des restaurants et boutiques. Stationnements à proximité de l’hôtel

Je recommande cet endroit

Tout était parfait!

Des bornes de recharge gratuite était disponible.

J'avais oublié de demander une chambre au premier étage car une des personnes est limitée dans ses déplacements

We had a very pleasant and relaxing two night stay at Maison Otis. Our very clean room had a king size bed, was very spacious and well appointed. In just a few steps we were outside the hotel to the main downtown area, which has many shops, art galleries and a wide variety of dining options. The location couldn't be any more convenient! We enjoyed breakfast in the restaurant at the hotel as well. Parking was also very convenient, with our car just outside the rear entrance of the building. The manager Guylaine is a very sweet kind lady who spent a considerable amount of time making sure that we were informed of what local attractions, including a tourist information centre were available to us. We highly recommend Maison Otis and would not hesitate to return!

Très beau séjour à la maison… accueil chaleureux et chambre impeccable! Nous reviendrons À bientôt

Great location and close to everything in Baie St Paul. Wonderful staff.

Bel hôtel, peut-être un peu cher, mais surtout, un problème (sans doute dû à Expédia) : J'avais fait une recherche pour une chambre AVEC petit-déjeuner compris... et l'hôtel n'en proposait pas (encore)... Grosse déception, mais au total, une bonne nuit dans un beau cadre.

The owner was more than exceptional with us, I recommend that place without a doubt in my mind.

Hébergement facilement accessible et propre, chambre confortable et bien equipé, excellent accueil et service, très bien situé

It was a nice property. Easy to get to, very bland on the inside. The rooms were loud and echoey and very bright. There was shampoo available only two conditioners and there was only decaf coffee available in the coffee station.

Il m'est difficile d'apprécier le service du personnel, car il n'y avait aucun personne sur les lieux pour nous accueillir.

This property was well located in the town of Baie St-Paul but there was no guidance to the "autonomous stay". We had to sneak around the closets to find clean towels for the second day of our stay and no one answered the "urgent line" for help. We would expect room cleaning service for the price paid.

Chambre luxueuse dans un immeuble fantôme. Ma pire expérience en plus de 200 locations. A l'arrivée vers 16h pas de clé disponible comme prévu. Numéro d'urgence pas en fonctionnement. Le support Expédia a réussi à débloqué la situation après ~30 mns. Une personne étrangère a l'établissement est venue nous donner la clé. Pendant notre attente un groupe de 3 personnes est arrivé mais ils n'avaient pas le code d'accès à la réception virtuelle et tournaient en rond depuis un certains temps... Heureusement que nous étions là pour ouvrir la porte... Le lendemain nous découvrons que les options vélo et petit-déjeuner (avec supplément) n'existent plus. 2 robes de chambre avec tâche de sang, une serviette avec traces noires. Pas de service de chambre, pas possibilité de changer les serviettes mouillées. Personnes à qui demander quoi que ce soit... La plupart des photos sur les sites de locations n'existent plus depuis des mois... Tous les habitants de coin sont au courant de cette situation depuis changement propriétaire en 2023... Bref une belle arnaque par rapport au prix payé de 266 euros pour 2 nuits.

Worst hotel ever! Worst 2 night stay ever! Our confirmation said we would receive an email 24 hours before check in giving us an outer door access code (as there is no registration desk). We didn’t get one. We had to get it from a guest who happened to be coming out. We found our key card at the restaurant attached but independent of the hotel. We found toilet paper in the toilet when we entered our room and the toilet would not flush. The maid either had no means of fixing it after the previous guests or she didn’t bother cleaning it. We called the “emergency” phone number 4 times with zero response. The gracious proprietor seemed to have access to the old registration desk so she gave us a new room. However when we returned from dinner, the key card wouldn’t work. Fortunately the restaurant proprietor was still there and recoded it. The next morning we left for breakfast, planning a driving day. After breakfast we returned to our room- the key card again wasn’t functioning and this time the restaurant proprietor wasn’t there (her restaurant was closed for 2days). We called the emergency line again numerous times to no avail. We left for the day without maps and jackets. We came back early hoping to find someone to let us in and luckily the restaurant proprietor was cleaning her place and recoded the key. There had been no maid service. We put all of our belongings in the car before going for dinner for fear we couldn’t get back in. Hotel management still hasn’t responded.

Inhospitable. Finding our room after gaining entry was difficult and inconvenient. A most peculiar layout. A beautiful entry/reception area is unstaffed. A keypad entry at this door would improve things so much. We would never recommend this place to anyone.

Chambre très bien 👍

Nous avons beaucoup aimé notre suite très bien aménagée et jolie. C'est un endroit paisible qui favorise le sommeil. La Maison Otis est située en plein coeur de la ville, et tout est donc facilement accessible. Par contre, dans la publicité, il faudrait signaler qu'il n'y a pas d'ascenseur et que les couloirs sont longs pour une personne handicapée. L'absence de réception n'est pas très pratique.

Réponds à nos besoins.

Bon concept en service réduit pour maintenir un prix compétitif.

Très bel endroit et très propre

We had a small room and only one chair for the two of us. The place had been nicely decorated but with some flaws. A very large bathroom with no counter. There is a place where a table could be put so that guests can put their wash bags, etc. No desk either. But perfect location. Close to so many art galleries, restaurants, main streets.

No front desk service, no room cleaning if you stay multiple nights, the hallway dirty, entry door in the back of dirty parking lot with poor light. No entry information sent and need to call for entry code. Never book again.

parfaitement situé près de tout

Parfait, seulement personne de disponible pour parler si on a des questions. Tout se fait de façon autonome

Excellente étape à la Maison Otis ! Parfaitement située. Check in autonome clair et facile. Belles prestations. Pas de petit-déjeuner, mais tout est disponible aux alentours.

Quelle tristesse de constater la déchéance de la Maison Otis. Il n’y a plus aucun service, pas de réception, pas de service de restaurant. Aucun personnel sur place, les clients sont laissés à eux-mêmes. Je ne recommande pas cet établissement car il n’y a aucune expérience client.

Il n’y a personne à l’accueil et très difficile de rejoindre quelqu’un. Pas de wifi, la télé ne fonctionnait pas, le resto de l’auberge est fermé , donc aucun repas disponible et pas de petit déjeuner . Donc il faudrait changer votre publicité sur la Maison Otis.

.

This is an air B and B NOT a hotel. There is no reception and the only staff is the cleaning staff (they are quite friendly) there is no elevator so you have to carry heavy bags up notoriously high stairs to the second floor if you are staying in a suite. There are no phones in the room so you cannot call for room service or other services. The room was clean and very well cared for

Our two nights at Maison Otis contrasted sharply with one another. The first night we were thrilled with the room -- an extremely spacious room on the first floor, close to the parking lot, with a king bed, as requested. Unfortunately, there was a problem with the air conditioner unit, and we were moved to the far end of the hotel. We had to lug our furniture up a long flight of stairs and cart it down several (about four) long, dark, and dimly-lit hallways, including a few more stairs -- to the farthest possible end of the building from the parking. The second room felt small and cramped and had what felt like a double bed. It was a major letdown and disappointment, and I was quite unhappy with the change. I was glad we were not scheduled to stay longer.

bien situé dans la ville

Beau site

Very nice accocombo lockmodations. However there is no staffed reception area. We did not receive the instructions re: key pickup. We were given instructions as to where the key was but it is a confusing entry procedure. The entry door is at the back of the building next door. the door has a keypad to get in. We asked a couple of times before finding the door. Our room was up a 21 step flight of stairs and through several hallways back to the main building. Had the reception in the main building been opened the acces would have been much better. The room was lovely and very clean and quiet .

Extrêmement difficile de trouver notre chambre. Indications pour stationnement peu claires. Articles de cuisine déficient. Douche à la robinetterie partiellement cassée pour le contrôle de la douche.. Internet non disponible dans notre appartement. Très petit compte tenu du prix.

Maison Otis had a lovely, large room that was clean and cozy. It is situated right in the heart of Baie St Paul and easy to walk to everything.

Très bien situé. Très propre et chambre spacieuse.

Wow ! Je recommande à tous !

Très bien, par contre il serait important de pouvoir obtenir un numéro de téléplone pour vous contacter à la dernière minute.

L’endroit est fantastique, le stationnement est facilement accessible et il y a des bornes de recharge pour les clients, sans frais. Situé en plein cœur de la rue principale, boutiques et restaurants sont accessibles à pied.

L’air climatisé était très bruyant

très bien situé

Dommage qu’il n’y ait pas de personnel ni de restaurant déjeuner tel que décrit sur le site internet

Très belle endroit. Bien entretenye

Prévoyez lignage parking clients prennent un espace et demi au lieu de bien s alligner

SITUATION DE L'HÔTEL AU CENTRE DES ACTIVITÉS, TOUT CE MARCHE. MAIS A NOTRE ARRIVÉE PERSONNE NOUS ACCUEIL, TOUT CE FAIRE PAR NOUS-MÊME, PAS TRÈS CHALEUREUX ...

Pour des personnes de notre âge 75 -80 il a été très difficile de monter au 2e étage dans un premier temps. La chambre 204 possède un lit très très difficile d’accès et même dangereux . Ce n’est pas les marches qui mènent au lit qui est sécurisant, au contraire.

Très belle chambre avec déco d'artiste québécois. Propreté A1 et le confort est excellent. Je suis arrivée après les heures de fermeture d'accueil et le service téléphonique fut excellent...

DO NOT STAY HERE! We were told there would not be staff on the property so would have to call for an entry code. Everytime we tried it said “ push for English” which we did and then the line went dead. We ended up calling Expedia and after an hour and a half was given the code to the front door. We discovered that there was also an entrance in the back. We had to carry our luggage up many stairs and found the door could be opened with no security code. The halls were dirty and dark , the room smelt very stale and there was food on the floor and the balcony unkempt.

The hotel was closed when we arrive d--and I mean CLOSED. All of the businesses were aware that it was not taking guests AT ALL! But they did send me an email the next day telling me that they had processed my payment! Had to find alternate lodging.

Great location next to galleries, restaurants etc. Large comfortable room with modern amenities.

What a find! We booked last minute and couldn't have been happier with our experience. This boutique hotel is a beautifully renovated building in the centre of Bais St Paul. Our room was large, with an anti-room, plenty of different seating options, included a very comfortable king-size bed, and gorgeous art on the walls. The included continental breakfast was perfect. Honestly, this hotel has spoiled us for future stays elsewhere. Definitely worth booking.

Superb location for visiting Baie Saint Paul. The room was spacious and overall clean. Walls are quite thin however and you can hear you neighbour's conversation.

Great location

Très bien localisé; à pieds de pas mal tout. Chambre spacieuse et luxueuse à prix juste. Offre restauration intéressante mais chère. Déjeuner décevant pour le prix; mieux vaut aller ailleurs.

I liked the comfort and finesse of the property and especially appreciated that pets are allowed

Stayed in a studio room. Convenient location for BSP and the greater Charlevoix region.

We were very impressed with the place. Check in and check out were very easy and the room was clean. We had everything we needed and more! Would highly recommend staying here - tons of great restaurants nearby and cute little artsy shops.

Baie-St-Paul was great, and Maison Otis is right in the heart of it. Nice town with great stores, cafes, and restaurants, and the hiking nearby is fantastic. While we enjoyed the room and location, and staff were friendly, unfortunately someone entered our suite both mornings we stayed there, while we were in the room (apparently due to a misdirected delivery the first morning, and a handyman the second morning). The room entry is via code entry, and can’t be additionally deadbolt locked. I brought this up with front desk, and while they said it was a communication issue, there seems to be a casual approach to entering guest suites that needs to be corrected.

the Hotel is a century old building that was newly renovated with extremely good taste.

A éviter hors saison...Aucun bon restaurand ouvert à 40 km à la ronde. Hotel vide, aucun upgrade de chambre offert (même après 3 séjours en moins d'un an). Le lit double était une paillasse trop petite. Le déjeuner offerts étaient plus que ordinaire. Les paysages de Chalevoix sont toujours aussi sublime mais plus jamais hors saison. Tu manges mal en simonac à Baie St-Paul hors saison..

Maison Otis is an excellent boutique hotel. Room was large and clean. Staff was great.

Everything was great, beautiful spot. The only thing is that there was not hot water; we had to call on the second night, when we got to take a quick shower before it went lukewarm/cool.

The property was located right oh the 'arts' street which made it perfect.

All rooms have been upgraded since our previous visit several years ago. Very nicely done.

Great location. Parking very accessible. Welcoming staff. Nice size room for 4 days.

We were in Room 5, an excellent suite, with artsy wall decoration, and an exquisite bathroom. With two suite cases the stairs are steep and narrow, but with the help of the concierge, we managed.

The suite was clean however the bathroom had mould all around the shower and dripped. Shower bar was loose. It was evident the mould had been there a while. On positive side. Very quite and great location. Just disappointed given it is a boutique hotel and on higher end per night.

Emplacement parfait pour le Festif, cuisine bien complète

Beautiful restored buidings with lots of character and decorated with attention to detail. Mostly pleasant staff. Perfect location.

Beautiful hotel in the centre of town...lovely gracious staff with great food in the restaurant

We stayed in the new part and the room was elegant, clean and comfortable. The bar was inviting, the dinner superb and the staff friendly.