Renaissance Okinawa Resort

所有設施

沒有

A diversidade de actividades aquáticas.

A limpeza era péssima. Os quartos cheiravam mal e tinha manchas na alcatifa. Os funcionários não falavam inglês. Foi super difícil saber como reservar um táxi privado para um tour na ilha.

都很好

沒有

Really lovely property and staff. Location was a little remote so couldn’t really do much nearby. Spa was well worth the visit, felt like I’d been in there for hours!

Paid water sports activities only seemed to last 5-10 mins.

Breakfast was great / rooms are comfortable

Beach / pool sunbeds doesn’t have mattress, but I guess it is not very common in Japan as you don’t stay too long in the sun

In the ground at the hotel they have few animals. It is an animal abuse to keep them in small cage and poor conditions. The hotel has a empty land space that they can built around a high fence and move the biggest animals in that area where they can run, jump and sleep. I am very sure the animals will appreciated that and they will be more happy.

Wonderful staff, excellent food, clean facilities and a great place to stay with kids with an exciting array of activities for the whole family. I highly recommend and would stay again!

Sehr freundliches Personal, bietet viele Möglichkeiten. sehr gut auch für Familien mit Kinder. Vielfältiges Restaurant Angebot. Speziell zu empfehlen ist das Anvil Reataurant: Hervorragende Küche, Zubereitung, Service. Beeindruckendes Weinangebot.

Nichts. Zum Strand Malibu Beach: der öffentliche Teil ist nicht besonders gepflegt. Der hoteleigene Strand ist dagegen sehr schön.

スタッフの方々が笑顔で丁寧に対応してくださいました。

ありません。

Rude staff, bad service. Duty manager is fighting with customers. As an elite member never seen a worse hotel. Trying to contact GM but staff says not available. Will file a police complaint soon

ロケーションがよく、また、訪れたいです

駐車場が歩いていくので、子どもをつれては。たいへんでした

不満に思う点がほとんどない。

I traveled all the way from Canada with my two young children for a 2-night stay at this resort, specifically for the dolphin activities. Unfortunately, this trip turned into a massive disappointment. Upon arrival, we were told there were absolutely no dolphin activities available to book. For a resort that markets these experiences, it is unacceptable that there is no way to call in and pre-book these slots before you arrive. It is unreasonable to expect international travelers to fly across the world on the gamble that a slot might be open. Furthermore, the resort is not English-friendly. When we tried to resolve this with the activity booking staff, they were unhelpful and the language barrier made the situation much worse. We felt completely stranded with zero activities to do for our entire stay. Bottom line: There is zero reason to come to this hotel if you cannot secure the dolphin activities in advance. Unless you speak the local language and live nearby, I would avoid this place.

La chambre est très spacieuse et tout est de qualité !

Il faut attendre longtemps le matin pour le petit-déjeuner.

員工禮貌客氣，餐點選擇多樣化，而且對小朋友非常友善並且非常安全，救生員都非常專心在顧小孩！很多餐廳做選擇，並且都很美味！

附近較少商店，但基本上飯店內賣點已經很充足！

We had a lovely, long birthday weekend stay (got many Happy Birthday wishes from various staff members, and a lovely, happy birthday song and cake from the friendly staff at the Sailfish Cafe). The resort was beautiful, the service was excellent, and the food at all the restaurants is top-notch. The rooms are a bit dated, but clean and comfortable, and the ocean view is spectacular. This is a family-friendly resort, and there were many families there, as we visited towards the end of the summer season. The children were among the most polite I've encountered in any country I've visited.

最高でした

子連れ（6,4歳）にはありがたいスタンプラリーやお仕事体験、浅いプールなど満足感高い滞在ができました。食事は大人も子供も満足できる内容です。部屋の水まわりに老朽化を感じたので、宿泊代とのバランスを考えると改善してほしいと思う。

We checked in this afternoon and are pretty disappointed. The room smells like smoke and the carpet is stained. The bathroom smells of urine. This cannot possibly be a 4 star hotel. Our view includes stagnant water on the top of a rusty roof. We knew it would be full of small children so expected that but honestly we would move in a heartbeat if we wouldn’t lose all the money and this place is not cheap.

We stayed here for three nights as a layover. The facilities are nice, but it is geared towards young children and families. The kids want the dolphin experience, and to look at the animals. Unfortunately, the animals are in very cramped and poor conditions showing emotional problems with their captivity either by constantly pacing or swimming back-and-forth in their very small enclosures. The tied up parrot and kookaburra bird in the lobby are in the same situation, but the kids don’t understand that and I think it’s fantastic. I mean come on, Japan is one of the few countries in the world that still hunts whales, so what do they care about these animals? There are lots of tours that are offered and the complementary washer and dryer on each floor is a plus. Of course they have regular laundry Service available as well. They have several restaurants and two, that you can have breakfast in one Japanese and one normal buffet. We ate at the latter and be prepared to take a ticket and wait if you come during a busy time. We waited 15 minutes one morning for a table. The breakfast is quite good with lots of different offerings, including both Asian, Indian and Western. The pools and beach are nice, (workers remove the seaweed every morning ) offering jet skiing, tubing, banana rides, Catamaran rental etc. available for an extra charge. We wanted to rent the catamaran, but unfortunately, we were told that it was too windy so we were a little disappointed, considering we are experienced sailors. All in all a good stay if you can get past, the conditions the animals and dolphins are living in.

Worst experience ever in Okinawa trip. Black out, no air conditioning, but no announce of status. Silent staffs don’t like to talk to their customers. No hospitality. I never recommend this hotel. If I had chose other, our once a year Okinawa trip would have been continued. This hotel stopped it.

Maybe I'd recommend it for families with kids? Still the food is bad/overpriced, expect a lot of screaming and obnoxious noise from children (there are no adult-only areas), the rooms stink and are stained (we were moved and it still stunk), and the customer service is subpar. We were charged twice too because they don't even know how their online bookings work end-to-end. Their concierge service closes early so forget about planning if you arrive at night. Their "star" restaurant (the Umikaji) is advertised as an underwater experience but it just has a tiny aquarium with a vinyl in the background. Hands down the worst hotel experience I have ever had.

Great place to stay!

早餐非常普通。預訂兩個twin 的床型。卻給我三張單人床。房間靠馬路，一直聽到摩特車飆車的聲音。房間隔壁是洗衣間。一直聽到運轉的聲音。隔音不是很好。小孩能玩的活動不少。兩天玩的差不多。和海豚一起游泳只有5分鐘不到。有沒有這個價值見仁見智。

Wonderful location and we got all that we expected. I would go back to the resort and Okinawa is a great place to unwind.

We stayed for 3 nights and every night around 9pm to 11pm street bikers 🏍️ would rub their engines multiple times up and down the street. We counted 6 times one night. It was nearly impossible to get good sleep not just from the street noise but because the room was hot and we had to sleep with the sliding door open to get fresh air into the room. We had the AC set at the lowest temperature but it didn’t help. Won’t be staying here again.

駐車場が不便

Nicest facilities! Very clean and the breakfast was superb! Loved the fruit sandwiches the most and just simply amazing!! The birds in the entrance did make me sad. I wish they were able to fly in an enclosure.

Stayed for 3 nights. The rooms are a nice size albeit the western rooms appear to be 2 single beds only and no double options which is odd and not very western. There are some areas of the hotel which do need upkeep. For example on the waters edge some benches have been abandoned and when you look between areas of the hotel many items which are broken seem to have been abandoned there. The route to the gym is very odd as it’s through the shop and locker room. There is a small zoo in the outside area of the hotel just beyond the pool which I found horrid. The pens for the animals are far too small and the water for the fish was dirty and also it’s so sad to see the dolphins kept captive in this day and age. The lounge on L11 is ok but the tinkling music awful as it only appears to have only 3 songs on repeat . The tinkling is annoying after a while and one of the songs is puff the magic dragon which isn’t appropriate for children when you have to explain the meaning of the song. We were invited to the Four seasons bar for complimentary cocktail time one evening and it was awful. It was the same food as L11, no sparkling wine option and a rather rude hostess once she discovered we weren’t there for the restaurant. Aside from this instance all the staff were very pleasant and helpful . However wouldn’t stay here again as too far out with limited the options by foot for dinner unless you eat at the hotel. Nearby for dinner we only found a small Italian (very nice) and the small restaurant down the beach closes at 17:30. For our last day there was a 20 min wait for breakfast and as we had to leave in 30 mins we weren’t able to have breakfast which was not great especially as we noted outside all tables were empty and it wasn’t raining and so they could have asked if we were ok to sit outside instead. As such the hotel food offering all round isn’t ideal. There was also the offer to not have room cleaned and a 1000 yen credit . We signed the form but the hotel did not honour the credit.

Great restaurants, great activities, very clean However, parking 1 is small, parking 2/3 are 100 m away opposite side of road to the hotel.

連泊によるクラブサビーで様々なサービスが受けられありがたかった！子どものスタンプラリーもとても楽しそうでした。

Great room, it was large and comfortable. We had a beautiful balcony and ocean view. The resort was clean with plenty to do. We enjoyed dining options, walking around seeing the animals/sea animals on property. It was like their own little aquarium. They had a dolphin encounter, I didn't have the opportunity to enjoy it, I just ran out of time. We used the laundry facilities, convenient and easy to use. Food: We ate at the buffet and the BBQ restaurant. I am a vegetarian and my husband a carnivore, (funny I know) As a vegetarian, it was challenging to eat, but to be fair, all of Japan is difficult to eat as a vegetarian. Most food has some form of meat in it. My husband enjoyed the food here, particularly the BBQ. The beach was rocky, definately need water shoes. They have both an indoor pool and outdoor pool. We did not use the indoor one, it seem mostly for kids. Outdoor pool was confortable and clean.

Nothing. The hotel was the worst experience I’ve had.

The hotel is far from ‘luxury’ experience. The price we paid and what we got did not match! Moved to Hyatt straight away ( which was also cheaper!) The outdoor swimming pool is in terrible condition The food is sub-par and overpriced The stuff barely speaks any English The hotel is not suitable for couples/ people without kids - it is literally a kids park , very noisy They hold animals in tiny cages - someone needs to check for animal cruelty We had to pay a penalty of one extra night stay to get away from this place - and it was worth it! I would pay money not to be there

強いて言うなら9月に3泊したのですが、4泊しないと全ての施設イベント参加が高額になる点が少し残念。通年で3泊以上条件ならリピートです！

일본인이 대부분인 숙박시설이며 영어가 능통한 직원 거의 없음. 한국어 가능한 직원 전무. 소통의 문제로 인해 쓸데없이 기다리는 시간이 길어지고 일본인들에 비해 부족한 서비스를 받는다고 여러차례 느낌. 일본인들과 외국인은 숙박비를 달리 받아야할 듯. 호텔에서 진행하는 액티비티 프로그램도 일본어로만 진행 초등학생 이상의 아이들에게는 성인과 동일한 비용을 받음에도 이런 아이들이 즐길만한 시설과 프로그램 매우 부족. 초등학생 이상 아이 동반 매우매우 비추함. 비싼 금액에 비해 주차 시설도 열악하며 식당 만족도도 떨어짐. 최근 리모델링하여 룸은 깨끗하지만 전반적으로 가격대비 비추!!

This is the worst experience I’ve had! The price is not justified and the whole experience is far from luxury and relaxation. We travelled for our honeymoon/first year anniversary and expected a relaxing vacation but the place is poorly maintained, the restaurants are average at best and the whole hotel is set to be a kids park - we were surrounded by kids and it was not balanced at all. Forget about relaxing at the swimming pool. I had to ask to check out early and find a different hotel not to ruin our Japan experience. They had us pay one night extra as a fee for leaving earlier ! Just have a look at the pictures to see the ‘luxury’ this hotel has to offer

施設、スタッフ共に素晴らしいホテル。

過去にも利用した事があり、素晴らしいホテルなのは承知していましたが今回も改めてその良さを実感しました。特に山田温泉は最高です。改善して欲しいことを強いてあげるとすれば駐車場ですね。最寄りの第一駐車場は狭くて駐車台数も限られています。第二、第三は国道を渡った先にあるので、真夏だとそこまでたどり着くには少々辛いです。沖縄の他所のリゾートホテルも同じような状況ですので仕方ないとは思いますが、もう少し便利になるとありがたいですね。

9年前に泊まり思い出に残っているのでまたおせわになりました　とてもゆったりとして　部屋も清潔でした　ビーチやプールにも満足でした

孫と宿泊しました。 スタッフも施設も、最高でしたよ。 また恩納に来る時は、ルネッサンスに宿泊するつもりです。

未就学児2人を連れての滞在でした。ホテル中で様々なアクティビティを体験することができ、子供達が移動のストレスを感じる事なく、充実していました。お盆の時期だったため、同様の家族構成の滞在者がほとんどでした。大変満足です。

プライベートビーチや屋内外のプロそしてアクティビティが豊富で子ども達大満足でした。

施設内にプールも海もあり5才の息子は大興奮でした。 室内と野外両方にプールがありました。 小さな滑り台もあったりと楽しめます！ イルカやウミガメと触れ合えたり、5才の子供でも出来るマリンスポーツもあり息子は初めて体験し楽しんでいました。 子供を対象にスタッフの方とじゃんけんをして集めるスタンプラリーでおもちゃやぬいぐるみがもらえるイベントもありホテル内で完結してしまうほど楽しい時間になりました。 ご飯もとても美味しくてホテル内もお部屋も清潔感があり 毎年沖縄に行ってますが、今までで1番オススメできるホテルです。 また利用したいと思います！

チェクインが遅れて、疲れました でも、その他は良かったのです

子供たちが楽しむことができて、 素晴らしい体験でした！ また行ってみたいです！

我們在沖繩萬麗渡假村住了三天，整體體驗喜憂參半。首先，酒店的位置和外觀都相當不錯，給人一種度假的氛圍。前台接待的服務態度很好，能夠用流利的英語溝通，讓我們感到賓至如歸。然而，其他服務人員的英語水平普遍較差，這在國際化的度假村中略顯不足。 令人失望的是房間狀況。我們入住的房間面積偏小，遠不及預期。最讓人不滿的是洗手間的狀況，明顯老舊且需要翻新。床鋪也不盡如人意，床單上有些許灰色污漬，讓人感覺不太衛生。 我們此行攜帶幼兒，提前通知了酒店需要相應安排。然而，到達後發現房間只有單人床，且沒有提供床圍。當晚我們要求更換雙人床房間，但遭到拒絕，酒店只是額外提供了幾個枕頭作為補償。考慮到我們支付的房價，這樣的服務和設施實在難以令人滿意。 不過，酒店的其他設施倒是相當不錯。對家庭和兒童都很友善。 總的來說，沖繩萬麗渡假村的硬件設施和整體環境還是不錯的，但房間品質和部分服務人員的專業度有待提高。

コンビニが少し遠いのだけ課題です

Who ever manages this hotel, ran either a Japanese pachinko or prison. It is truly one of the most complex hotels to book under the Marriott system, with numerous packages and charges per person (including children of any age). The pros: the young ground staff overall tries to provide decent service and explanations to ALL of the hotel rules. Marine programs can occupy kids for max one day. The cons (only top 5 of many here): 1) absolutely no consideration for Bonvoy members (they even started their own club Savvy, a bit of a joke with all the tiers). 2) there is a charge for everything, so much so that no one can keep track of all of it. You will receive many paper and pamphlets to read the fine print. 3) food is charged at a premium for the old hotel itself, below average in terms of its quality. 4) rooms are small (for Japan this is normal) and out dated, and not great for long stays beyond 2-3nights at most (we had connecting high floor flipper ocean view could hear everything still upstairs and next door). 5) the management training manual only has the word “no” inside there is no need to try to help your customers even though they are in the hospitality business

We had great time at this hotel. All inclusive and geared for families. However, as Bonvoy Ambassador elite members, didn’t receive services typically provided at other Marriott branded hotels. We didn’t get acknowledgment upon check-in. During check out, we waited in a line for over 10 minutes. No elite lines, and even one front desk staff was heads down ignoring the whole situation. I had to get the attention of the ignoring staff to get us checked out so as not to miss the bus to the airport. Also, we were invited to an elite cocktail hours. We got declined to enter the second night due to my husband’s footware. We had the same exact footware both nights. Very unhappy about this. Aside from these, we had a good time. They have the best gift shop in my opinion.

매우 좋았습니다.

プール好きの子どもだったので楽しめました、

服務人員態度都非常好，英文基本上都可以通喔～～～房間隔音很好～睡眠品質超棒，早餐建議花加錢大人1000日幣、小孩500日幣去吃鐵板法式早餐，超好吃～

子供がとても楽しめました。プールや海はもちろん、レストランでのパフォーマンスや、料理の美味しさ、アクティビティの豊富さ、ショップ、リゾートホテルとして、とても満足でした。

커플여행보다는 아이가 있는 가족여행으로 추천합니다. 직원들이 모두 친절하고 직원모두 영어능통자들이라 의사소통 수월하였습니다. 돌핀프로그램 만족하나 돌고래가 조금 가여워보였습니다. 호텔에 편의점과 atm기기는 없습니다. 조식은 다양하게 일식 ,양식 으로 적절하게 조화를 이루고 맛있습니다. 아이들은 위한 조식메뉴가 마련되어있어 편하게 이용하였습니다. 생과일착즙기가 있어 아이들이 즐깁니다. 룸 컨디션은 베드는 청결하나 화장실 변기가 건식 분리되어있지 않고 욕조와 같이 있어 조금 불편하였고 욕조가 노후화로 청결하지는 않았습니다. 모든시설에 한국어안내는 없으므로 영어를 참고하시면 될것같습니다. 실내수영장을 이용할수 있어 아이가 좋아했으며 미끄럼틀을 재밌게 놀았습니다. 실내수영장 샤워실내부가 청결하지 못하고 모래가 많이 있어 시설 관리가 미흡니다. 숙박료에 비해 청결상태가 많이 아쉬었습니다. 로비와 엘리베이터만 깨끗합니다 로비앵무새 아이들이 좋아합니다. 공용세탁기와 건조기를 이용할수 있어 좋았습니다. 주차는 지상으로 대로변 반대편에 해야되니 불편합니다.

3世代で初めて利用させて頂きました。部屋も食事も良かったと思います。スタッフの方達の対応も親切でとても気持ち良く過ごせました。機会があればまた利用したいと思いました。

子供向けに特化していると思うがそれで良いと思います。

3泊以上で昼食無料がたすかりました。 小さな子供だけだはなく高校生・中学生の子供にもちょうどいいホテルです。

Stayed here for three nights as part of a longer vacation in Okinawa. Our experience was positive overall after we arrived and settled it. It was very tough to plan and book this hotel though…perhaps the most complicated booking experience of any hotel I have stayed at. There is a bewildering array of options that are super tough to figure out. I read the hotel website, watched YouTube videos, scrolled through TripAdvisor…but it was so hard to understand what room or package gives you access to what benefits and amenities. I ended up booking a club level room as we really value having a lounge when traveling. These rooms are on the top floor (11) which is accessed via a private elevator. The room was decent, with a large balcony. The quality of the fit and finish was a lot better than the photos on the hotel website. There is a major road running close to the hotel. We could hear the noise of trucks whenever we opened our door…the smell of exhaust emissions came into our room too. Thankfully the room was very quiet when the door was closed. There was not a lot of storage in the room plus no options for decaf coffee. Housekeeping was outstanding. They did an excellent job. You do have to request your room to be cleaned otherwise you can decline, and you will receive a daily 1,000 yen voucher that can be redeemed in the Market Place shop. The club lounge was a great disappointment. It is very small, and the food options are extremely limited. What’s worse is they repeat the same food options every meal, every day. Certainly not worth the extra cost associated with securing access. There was no decaf in the coffee machines here either. The staff on the club level were amazing though. Everyone was so super friendly and helpful. Special mention to Sotomura Chiaki and Yoshimi Yuya for their help. Their service was some of the best we have ever received anywhere in the world. We miss them. The hotel is lucky to have them. We had heard that the hotel does not offer complimentary lounge access to qualifying elites. I was, therefore, very surprised to learn that there was a happy hour offered every evening in the Four Seasons bar area. This was extremely nice and upscale. The food provided was almost the same as the food on the Club Level. There was no variation in what was served each night either, but this offering was greatly appreciated. The resort beach is nice with a lot of super helpful beach staff. I was grateful that the indoor and outdoor pools were open which allowed me to swim. The gym is large and varied too but a little tired. In fact much of the outdoor facilities are dated and worn. Note: folks with tattoos must cover them when moving around the resort (which is the norm across Japan). This is not something to contest…the country just doesn’t look favorably on them. We didn’t know what to expect from this property, but we were pleasantly surprised. Don’t think we could have done more than three days though…there is just not enough variety in the food offerings in the lounge or breakfast restaurants.

飯店有很多水上活動和水族動物適合家庭親子出遊

Awful hotel with awful service. Marriott should be ashamed. They should not be allowed to call themselves Renaissance. Not even peak season and the hotel is far from full but they don't have any rooms with a queen size bed. Only tiny twin beds in all the rooms. Stupid. There's plenty of room for them to put larger beds, even two queen sized beds in these rooms. Marriott lounge for platinum and above members is basically non-existent. No club lounge. You can have a cocktail at the bar and a few not so great snacks. Booked with a deal which guaranteed 20k points and they didn't honor it. Screaming kids everywhere. Even if you're a family it's probably hellish. Japanese Marriotts are awful. They are so much better in every other country, but awful in Japan. Always "sorry, we're not connected to the Marriott system..." Nonsense excuse.

The hotel has its glorious years behind it; it's evident it's old, but the rooms are renovated. I got a superior room on the eighth floor with an amazing view of the sea and the beach. The room is spacious with a balcony and a tea/coffee set. Breakfasts were tasty with a wide variety, and the restaurant selection was also good. Now, a few drawbacks: there was an unpleasant smell (mold) in the room, and it got worse when the air conditioning was turned on. It was impossible to sleep with the window open due to the hotel's location on a busy road, causing significant noise. The beds were not very comfortable, and there were no non-hotel shops or restaurants in the immediate vicinity. The hotel had many families with children, offering various attractions like dolphins and other animals (turtles, toucans, kangaroos), but it was disheartening to see the limited space for the animals. There's a direct bus to the airport and city center twice a day (additional cost). The staff is friendly and helpful, though the language barrier is significant; fortunately, Google Translator comes in handy.

This resort is designed for Japanese families. Looks are deceiving. Recommend for families. They have a no tattoo policy you must keep tattoos covered up. It is not an English speaking resort so be prepared for difficulties in communication. I was very disappointed with location, communication, but it’s obvious it’s not designed for world wide travelers. Designed for locals wanting a family vacation.

ラウンジの飲み物の補充とアクティビティの枠がもう少しあるといいかな‥と思いました。 小さいお子さまには、とてもいいしお勧めです。

未就学児３人を連れ、家族５人での滞在でしたが、シングル2＋エクストラ1で、子供と同じベッドで寝るには狭く、ベッドをくっつけるなどの対応をして欲しかった。

５歳児を連れての家族旅行で宿泊しました。 いろいろなアクティビティ等がたくさんあり、退屈せずに楽しい時間が過ごせました。 施設、スタッフ共に素晴らしかったです。また行きたいと思える宿泊施設です。

Overall bad experience, three-star hotel at most. The hotel is old, facilities not quite clean. Our pillows have a dirty feet smell, very unpleasant. Even after we asked them to change the pillows, the next day, there is another dirty feet smell pillow!!! Food is not good either. The only ok restaurant is the Four Season one and the Japanese restaurant. But not all restaurants open all the time. Staff is not as friendly to foreigners as to Japanese . Limited English speaking staff

Sehr gut👍

ベル、受付、アクティビティ、レストラン、全てのスタッフの対応が最悪です。 遅い上に待たせてることを悪いと思っていない、必要最低限の説明も無い、パンプに記載の内線に電話をかけても担当じゃ無いとの回答…。 二度と泊まりません。

모든 시설과 액티비티 등 전부만족했습니다. 다만 에어컨에서 냄새가 나서 이 부분은 조금 힘들었습니다.

アクティビティや施設が充実しており、ホテル内で何不自由なく過ごせる

ホテルはとても満足しました。

とにかくスタッフ皆さんが素晴らしいホスピタリティ！3歳と1歳を連れて行きましたが3日間ずっとホテル内で過ごしてしまうくらい満喫できました。無料のアクティビティや子供用グッズも沢山あり、子連れにはパーフェクトなホテルです。

朝食が何箇所かある所を1日に何回でも利用していいので、おすすめに書いてあったまず和食のお店で和定食を食べて次に和洋ビュッフェのお店でフルーツ焼きたてパンコーヒーを食べて満喫した。オレンジを自分で絞ってジュースにするのは美味しかったし楽しかった。イルカが可愛かった。

Poor dolphine kept in space no bigger than your room, activities over priced, no one at front desk ever answer the phone, parking far away

子供連れとして最高のホテルです。クラブサビーの場合はいろんなアクティビティを安く楽しめることとイルカさんと近距離にふれあえておすすめです。 一つだけ不満と言えば、日本料理の彩のランチ待ち時間が長すぎます。11：50から並んで12:01の入店でしたが、ご飯を食べられたのは13:30ごろでした。こんなに待たせているのにご飯が本当に少ないです。結局1階のブッフェに行ってもう一度食べました。 ランチの準備時間はなんとか見直していただければもっと良いです。

スタッフの皆さんどの方もとても親切で明るく丁寧でとても楽しい5日間になりました。今回もサビーカードが利用出来たので、無料でバナナボートが利用出来たり、朝食昼食もついており、温泉も入れたのがとても良かったです。 改善点であれば、お部屋とロビーのみのWi-Fiでは、なくてレストランや、ビーチ、プール、ジムなどにもWi-Fiが飛んでいるととても有難いなと思いました。 そのほかに関しては、全て満点でした！

子連れには郡をぬいて良いのでは

サービス、施設共に満足しました。また利用したいです。

Kids activities are good !!

子どもに優しい施設で、リピートしたいです‼︎

部屋や施設の清掃がよく行き届いており、大変快適に過ごせました。 一人娘の小学校最後の冬休みに、家族水入らずのかけがえのない思い出を残すことができました。また利用させていただきます。 チェックインの際、一度に多数のチェックインがあったせいか、チェックイン予定時刻を過ぎてしばらく待つこととなってしまった。チェックイン手続き、荷物の預かり、部屋への案内（呼び出し）など、スタッフの方々の連携や仕組みを作ることによって改善できそうな気がしました。

チェックインに時間が掛かり過ぎ