Mandarin Hotel & Spa Tanger vs Similar Hotels

Rooms have issues: air conditioning that stops working intermittently, old furniture, noisy rooms and poor soundproofing noted by several guests.

Some reviews indicate discomfort with bed quality and general maintenance.

Rooms are often described positively (spacious, nice views), but there are recurring issues: worn towels, poor in-room amenities (few working USB/Type C outlets without adapters), and an instance of unsuitable bed configuration for party size.

The junior room was noted as small, impacting overall room quality.

Multiple guests mention unclean rooms/towels (pool towels used in rooms, bad smell) and 'not proper' / not clean comments; cleanliness is below expectations.

Several reviews mention issues with cleanliness, including problems with room maintenance.

Generally reported as clean in many reviews (rooms and housekeeping praised), but multiple mentions of worn towels, carpets in corridors and some cleanliness concerns lower this score.

Most reviews praised the cleanliness, but one mentioned a bathroom odor.

Very close to the sea and convenient (proximity to beach, 2 minutes from sea) but repeatedly reported as adjacent to a nightclub/beach club and busy noisy street, causing disturbance.

The location is frequently described as ideal and a positive aspect of the hotel.

Consistently praised as ideal — close to train station, beach, city center and mall; many guests explicitly recommend the location.

The hotel's location was frequently praised for its convenience.

Mixed but strong positives for reception staff (individual praise for Aya, Nora, Rida); however there are serious service failures too (no reply about late arrival, cancelled reservation, reports of overcharging). Overall many guests praised staff help at the desk.

Many reviews highlight the friendliness and attentiveness of the staff.

Very strong positive sentiment toward staff and service across numerous reviews (friendly, attentive reception, specific praise for named employees), though one report of overbooking is a notable negative outlier.

Many reviews highlighted the friendly and helpful staff.

Breakfast buffet and the panoramic restaurant are praised by guests; food/restaurant experience is generally positive.

The breakfast variety receives positive remarks, but consistency can be an issue.

Breakfast is repeatedly praised as very good and comprehensive; restaurant and breakfast get positive mentions, though terrace food/drinks quality received criticism in some reviews.

The breakfast variety received positive remarks.

Strong positives for two pools (lower pool/beach club for parties and upper quiet pool), a Relax Zone and panoramic restaurant view; amenities are a key highlight, though some of them (beach club) produce noise.

Amenities are generally adequate but some guests expected more attention to detail.

Pool, rooftop/terrace, parking and charging facilities are cited as strong points; however, terrace F&B quality and some maintenance needs were mentioned.

Amenities were generally appreciated, contributing to a comfortable stay.

Guests report unexpected extra charges (bedroom tax, disputed charges), feeling not worth a 5-star claim for the price paid.

Mixed feedback regarding value suggests it could be improved in relation to hotel standards.

Implicitly positive overall (many recommend and would return), with a few guests noting disappointment related to specific issues (overbooking, room configuration), leading to a slightly below-exceptional score.

Some guests felt the value for the price was diminishing.