ANA InterContinental Beppu Resort & Spa by IHG

The Onsen was beautiful and the pool are was incredible with amazing views.

景色

特にない

World-class experience with great service. The onsen, the pool and comfort of the rooms were all first-rate. View was spectacular. Shuttle bus service to Beppu Eki was helpful. Was great to finish our holiday travelling around Kyushu at this hotel.

チェックイン時には、グリーンガムのような清々しいオシボリと爽やかなドリンクでのオモテナシ。猛暑中で疲れた身体を癒やして戴きました🙂

朝食時のメニューで、オーダー料金が記されてなかったので（インフォメーションには詳細に記されていました）実際の料金には、超ビックリ🫨しました。

プール以外は良かった。

プールは期待はずれ。小さく底にゴミが目立っていた。 施設側の問題ではないが夜に別の宿泊者が火災発報機のボタンを押してしまい小中学生の子どもたちがトラウマ級の恐怖感を味わった。 二度と行かないと酷評。

展望がよかった。

特になし

一流ホテルだけあって、全てのサービスがいき届いており何一つ不満はなかった。 小さな子供連れだったが、負担になる事もなかった。 ロケーションは特に素晴らしく、子供達も喜んでいて満足だった。 また、行きたいと思えるホテルでした。

特にありません。

すべてにおいてよかったです スタッフさんもみなさん若い子でとても感じが良かったです　またぜひ来たいと思わせるような施設でした ありがとうございました😊

ないです

スタッフの方々の対応がとても丁寧 どの場所も清潔感があって値段相応のサービスが受けられる

当たり前かもしれないがクラブインターコンチネンタルで受けられるサービスの料金の説明がなくて頼んでいいのかどうかわかりづらかった

The service was exceptional from the moment I arrived. Niina and Goto at the welcome desk were genuinely warm, attentive, and made check-in feel effortless. Akaki went above and beyond, personally coordinating restaurant and onsen reservations for me throughout my stay — which made a big difference on a busy itinerary. The room was spotless, the amenities were top-tier, and the location was perfect for accessing the rest of Beppu.

Nothing.

Ausgezeichnet, das Hotel ist spitze, die Ausstattung sehr, sehr hochwertig. Sehr, dass der Pool auch im Herbst geöffnet hat.

Wir mussten das Zimmer wechseln, weil unser Zimmer von lauten Geräuschen vom oberen Stockwerk geplagt war. Außerdem könnte das Frühstücksbuffet wertig und abwechslungsreicher sein.

Comfortable room, beautiful views

Clean and modern.

Way too expansive for what you get.

Wonderful experience

Excellent staff and food.

Staff and facilities were great!!!

朝食バイキングがとても、美味しくて パン、チーズの種類の多さ、味もひとつひとつ めっちゃ美味しくて大満足でした。 スタッフさんも皆さん丁寧で 最高のおもてなしを、させてもらいました。また必ず行きたいと思いました！　 外国人のスタッフさんも居られて皆さん日本語もお上手で接客も丁寧で素晴らしいなと感動しました！ 大浴場からの景色も写真以上に綺麗で部屋が最上階ということもあって部屋からの夜景も最高でした！ いろんなホテルに行ってきましたがここは最高です！ 2泊だけじゃ物足りないので次回は1週間くらい滞在したいです😁

All staff are very polite and helpfully , the swimming is good with the nice view of Beppu , and the breakfast have plenty of choice

お部屋

Excellent facilities, room was clean and nice. Room service staff very professional

The assistant manager at the restaurant for breakfast was not that of a five star hotel. From the hotel written communication, last order in the restaurant was 10:15 and that breakfast would finish at 10:30. We arrived at the restaurant at around 09:30 and wanted to finish our fruits and appetizers before ordering eggs for the main course. The assistant manager came around to push us to order and told us that the last order was 10:00. When we said that it was not what was written in the hotel communication, he showed a displeased face and kind of still wanting to push on. He only left when we told him that we would order later. It was a very unpleasant experience early in the morning.

We visited for two nights and three days to celebrate our daughter’s second birthday. I’d like to express my sincere gratitude to each and every staff member for their exceptional kindness and hospitality. Thanks to all of you, we were able to create truly special memories for our daughter, who has just turned 24 months old. Everything—from the cleanliness of our room, the quality of food and beverage outlets, to the pool and onsen—was outstanding. I would gladly give a perfect score for all the facilities and services. Special thanks to Faye for assisting with our check-in, and to Takamura and Oishi (apologies if I’ve misspelled your names) for helping us make a restaurant reservation in Beppu city. I’m also thankful to the staff who kindly assisted with check-out and valet service around 11 a.m. on the 19th. While I may not remember every name, please know that we truly appreciated everyone’s efforts. As a five-star hotel, the facilities and services were, of course, excellent—but what made our stay truly unforgettable was the warm and genuine hospitality of the staff. My wife, daughter, and I were able to enjoy a wonderful, happy holiday thanks to all of you.

Love 2 go again

Wonderful place to enjoy the hills and geotherrmal sites around Beppu. This is a beautiful resort with wonderful facilities and exceedingly helpful staff.

スタッフの方の対応も素晴らしく、心地よい接客と環境でした。

全てにおいて素晴らしいところでした。 一つだけ惜しかったのは、お部屋のコーヒーカップとソーサーが色落ちして、日々がはいつま

Excellent hotel with all aspects . Modern decoration. Large room, great view. very good restaurants. Breakfast is reach and fresh. Great onsen. Team very helpful and friendly.

N/A

awesome hospitality. gorgeous and spacious gest roow.

It was a quite long time to reach to the entrance The hand shower and washbowl is weak. The water doesn't come out very well..

Resort was amazing with great onsen. We stayed in all through our stay because of snow and it was so nice and cozy. French restaurant within the hotel was also superb. When we were leaving- we had to put on snowchains because of the snow and it was such a hard work and the staff (Takahashi and few other staff were there for us) was so helpful and put them on our tires for us. Also I left my novel in the room and they are shipping it back to me for free and i am very grateful. Thank you so much for the amazing experience.

전망도 좋고 시설과 직원 서비스가 아주 훌륭합니다. 무료 발렛파킹이 매우 편했습니다. 조식은 맛있었지만 음식 종류가 좀 더 다양했으면 좋겠습니다. 온천도 아주 좋았습니다. 다만 입식 샤워대의 샤워기가 자꾸 옆으로 돌아가서 불편했습니다.

너무 좋은 휴양 호텔이었습니다 직원분들이 친절했습니다 음식도 훌륭했습니다 스파도 자연에 온 것처럼 되어있었습니다 다시 벳푸에 온다면 인터콘티넨탈을 오기 위함입니다

벳푸 시내에서 떨어진 곳이지만, 그래서 더 훌륭한 view 를 가지고 있습니다. 직원들의 영어 능력도 훌륭하고, 매우 친절해서 좋았습니다 호텔 시설이나 청결상태 도 모두 굉장히 마음에 들었습니다. 다음에 꼭 다시 올 예정입니다

到着時のバレーサービス、洗練された部屋、美味しいレストラン、笑顔の素晴らしいスタッフ、全て一流のゆとりを感じます。 しかし大浴場は外国のスタッフにも楽しめるように設計されているので、そこは評価の分かれるところだと思います。

Great stay!

호텔 제반시설은 아주 훌륭하나, 주요 관광지, 벳부 시내 및 편의시설 접근성이 떨어지고 특히 해외 관광객은 공항/벳부역 또는 시내를 연결해주는 셔틀버스 서비스 없다는 것이 단점으로 지적됨.

Great service and friendly staff Outstanding views Great onsen facilities Room was very spacious and comfortable. Cleanliness was outstanding, nothing seemed run-down or old. Appreciated the little efforts to recognise our honeymoon. Very relaxing atmosphere throughout the whole hotel.

Food options at the buffet were good but not outstanding. Quality was there but feel like should be more options based on the price. Staff were rushed keeping up with breakfast and both days had times where there were no glasses for drinks. Desserts at dinner were in small dishes that the spoons would not fit into.

丁寧、綺麗、ゆっくりできる。

It was amazing, we had a great time and the room was beautiful with a great view. We encountered one problem. After using the onsen facilities including the dry sauna, the next day, the rooms were swapped. The women's room became the men's and the men's room became the women's room. The steam room in the men's room was out of order which was disappointing. We went to this hotel for the their onsen (hot springs) facilities, I wish we were told in advance that the steam room was out of order. We did not enjoy all of the facilities especially after paying such a high price for the room.

Modern

I have such mixed feelings reviewing this hotel. On the one hand, this is by far one of the most gorgeous hotels I've ever been at. We decided to splurge on the Intercontinental in Beppu as a treat, and the location, facilities and views well exceeded our expectations. The room was huge, generous, had every modernity and luxury we could imagine and more, provided beautiful views and a spacious balcony. However the service was baffling, as I will detail below, which completely marred the experience and indeed I am not able to recommend this hotel, nor would I want to return to it. We enjoyed the outdoor jacuzzi, the gym was top notch with a view, the breakfast variety was wonderful.

Considering the level of the hotel and that it has plenty of space, being out of the city, some more attention could have been provided to parking. The parking is a bit of walk or requires outdoor stairs, both options would not be ideal for people with limited mobility, and seemed in incongruity with the other opulent features of the hotel. The really disappointing thing was the service staff. I was surprised that in such an international, top tier hotel, the level of communication with the staff was below average. I had two examples where communication was extremely frustrating. In one case, I asked the lady at reception, what area in Beppu would be good for walking around in the evening and finding a place for dinner. Bafflingly, she asked us to sit down, disappeared behind closed doors, only to return to her reception position within a few minutes without further addressing us. I came over to say nevermind, we will figure it out, at which point she apologized profusely. Something appeared to have been lost in translation, though I don't think this was an especially challenging interaction. The second issue was when we tried to order coffee at the bar, it was a comedy of errors which resulted in an extremely confused staff person who after asking us multiple questions and back and forth provided us with sub-par, expensive and lukewarm coffee. Again not something I would expect in this level of hotel. There were other small issues where discussions with the staff were confusing or unsatisfying, despite what seemed like their best efforts, but just seemed like they were ill equipped with dealing with international guests.

地點理想可以遠眺海岸及山上景色，職員服務態度良好，很滿意今次住宿。小小意見是餐廳的選擇不多，特別是早餐，如能夠有更豐富的選擇，會更理想

Very nice!

A true dream of style and relaxation

Very nice view and location overlooking the Beppu Bay. Design of the hotel is very comfortable, chic and casual luxury. Room is very beautiful and the restroom is awesome (very spacious). The onsen and view are very nice.

Nothing I don’t like in particular. I just hope the booking is specified saying the room view is not facing the Beppu Bay, since I booked the room with the expectation to see Beppu Bay from the room balcony. The booking website didn’t specify so I thought all rooms are facing the Beppu Bay based on the pictures available.

최근에 지어진 훌륭핰 호텔입니다만 서비스가 전혀 그에 걸맞지 않습니다. 수영장 베드 이용이 50분씩이라는 안내를 했다가 안했다가 하다가 저희가 맥주와 피자를 먹으니 말 못하다기 맥주 줄어들기를 기다리다가 가급적 먹고 빨리 베드를 비워달라 하여 불쾌하였고 조식이 정말 가짓수도 적고 맛도 별로입니다. 같은 음료를 시켜도 작은 물컵에 담아 서빙되는 사람과 큰 음료컵에 서빙되는 사람이 있어 황당했습니다. 이후 후쿠오카 그랜드하얏트 조식 및 서비스와 비교되었습니다. 체크인, 주차, 체크아웃, 룸서비스에서는 진정한 hopitality를 느꼈어요. 다만 레스토랑, 수영장(레스토랑 직원과 동일함) 서비스는 매우 의아하고 불쾌했습니다.

I will go again. very good.

スタッフの方々の対応が素晴らしかった！

no

Tout était parfait

From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to

As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.

The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.

너무나 만족스러운 여행이었다. 가족에게 좋은 기억의 여행이 되었다

Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!

최고의 호텔! 최고의 서비스 및 시설입니다. 청결하며 뷰가 매우 좋습니다. 힐링의 시간을 보내기 좋습니다.

良かったです。また、行きたいです。

Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.

静かで、落ち着いた雰囲気があり、ゆっくり過ごせました。 どこにいてもいい香りがして、癒されました。 露天風呂空の景色もよかったです。 ロビーやラウンジで、ちょっとお茶やコーヒーが飲めたらもっとくつろげたかなとおもいます。

El hotel y la habitación eran espectaculares. El servicio de restaurante podría ser mejor. Nos sirvieron todo al mismo tiempo sin preguntar, entradas frías y platos principales de carnes carísima al tiempo!

the location , view is amazing. it is very clean

staff - poor training. Staff at check out argued with us on dinner that we already paid accused us of not paying when we already paid. he even asked us to show him proof that the dinner is included in the booking

Very nice

Everything was brilliant. Only please expect to pay an Onsen fee regardless of use. The stadff were exceptional esp Hashan ,Ami, Chamut, and Navid.

No shuttle service by the hotel for guests as hotel is far from city

This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.

Our stay at this resort was immaculate. Upon arriving at the hotel, staff promptly came out to take our luggage to our room and chauffer our car to a separate parking lot, all included in our stay. I decided to splurge here for me and my girlfriends anniversary and it was worth every single penny! Everything from the impeccable service to the beautiful interior and lobby was spotless and breathtaking. Instead of checking in and out at a front lobby near the entrance, guests are ushered into a separate lounge provided with refreshments. The staff assigned to us was professional and yet friendly and down-to-earth, assuaging the initial discomfort me and my girlfriend had at being unaccustomed to such high-class service. Soon we were in a pampered and relaxed mood, as expected of such a high class resort combined with Japan's famous hospitality omotenashi. Soon we were brought to our suite, which was absolutely incredible. The interior was spotless, the bathroom spacious and beautiful. The bed was comfortable and the amenities were perfect, everything from the surround sound in every part of the room to the dimmable lighting. Last but not least, the view from the balcony overlooking the Beppu coast was a priceless sight we will never forget, especially when combined with our heavenly private onsen bath. I will most certainly be back one day to relive this 5 star experience. Look no further for the pinnacle of private onsen resort relaxation than this hotel!

Onsen

Room is small but expensive

호텔은 현대적이고 깨끗합니다만 언덕위에 떨어져 있는 위치 때문에 차가 없으면 걸어서 갈수 있는 레스토랑이 없으며, 호텔에는 레스토랑이 단 두곳이라 선택의 범위가 적었습니다. 또한 주변에 산책할수 있는 곳이 없습니다. 온천물은 좋았고 시설은 좋습니다

Amazing Onsen!!! Nice hotel rooms. Lovely stay!

Food was mediocre.

Very nice play to stay. Good food too. Onsen was okay

Pillows pillows… there should be more selection of different types of pillows and it would have made our stay a really enjoyable one.

- 바다와 어우러진 멋진 도시풍경을 바라다 볼 수 있는 우아한 호텔로 룸이 넓고 안락한 구조로 구성되어 있음. - 벳푸시내와 동떨어져 있지만 호텔에서 제공하는 셔틀차가 있어서 예약을 통해 편안하고 유용하게 벳푸시내와 호텔을 오고 갈 수 있음. - 온천을 즐길 수 있는 사우나가 잘 갖추어져 있음. - 직원들 모두가 친절함. 특히 한국인 직원(Mr. Choi)이 상주해 있어서 벳푸관광정보와 친절하고 상세한 안내를 받을 수 있었음. - 호텔룸을 지정받는 것에 따라 차이가 있겠지만 호텔룸에서 사우나로 이동하는 경로가 복잡하고 불편하였음. - 호텔주변에는 아무런 산책공간이나 시설이 존재하지 않음. 버스로 이동시 하차정류장부터 호텔로 오는 경로는 낮과 밤 모두 위험함. 특히, 어두워지면 아무것도 보이지 않아 대단히 위험하기 때문에 사용하지 않는 것을 추천함. - 호텔조식식사의 음식이 정결하나 메뉴가 거의 바뀌지 않기 때문에 2박 정도가 적당함.

非日常な空間で非常にゆったりとした至福の時間を過ごすことができました。 ありがとうございました。

Clean onset, perfect service, impressive view, wide room, normal breakfast.

Facility onsen

Housekeeping

配套設施少，客房去泡温泉的動線差。