Hilton Garden Inn Toledo Downtown

Service, breakfast, very kind personal

The area and staff was top tier! The room had a great view and very comfortable.

Parking was bit of a pain but it didn't bring down the experience we had at the hotel.

Everything was great

There wasnt anything wrong.

Breakfast was good and the location was great

Location

Cost of breakfast

Location was great. Having to pay $18 to park was way too much. And very unexpected when I had payed to stay in the hotel.

It was right next to the mud hens stadium.

Location

Cost, careful which brand you book, two under one roof, Home is free breakfast and Hilton is not. They charge for everything.

Over all location and cleanliness and hotel staff were friendly.

Parking garage is very small but it worked

Great location right downtown

Did not like pay $38 a day for valet

The hotel was great! Very clean. And the in house food was pretty darn good. Also Joseph T. made our visit very comfortable. He pointed out points of interest and had great information about the city. We look forward to coming back to the Hilton!!

Joesph T was great. Very insightful on places to go to in the area as we came from outta state. Please give the man more money or clone him for every valet

location is excellent. property is very clean.

pillows were not the most comfortable. also need expanded cable tv--no sports options on tv.

Everything was good. It was all in walking distance for what we booked the stay for...location

Although I booked a river view room the next time I stay I would like a room that faces the ballpark. We had a room that had a door to adjoin with another room and I just felt that their isn't much privacy there. You can hear the people in the other room and they talk

Excellent service! They were very professional and polite. Best valet service I ever received while traveling all over.

The location the staff everything was perfect.

N/A

Thanks for excelence work pickup car on time special Frank

Beautiful hotel and great location! People like Saundra at the front desk make thos hotel stand out! She is so kind, friendly, and helpful!

It was clean and comfortable and staff was very nice

Frank and Jacob were very professional and courteous

Great stay. Lots of convenient restaurants nearby for breakfast, dinner and drinks. Valet service was great as well. Thanks Frank and Jacob!

Hilton Downtown Toledo. Frank was amazing!

The property is super nice and the rooms fantastic. VERY clean. Staff was incredible. Shout out to Krystal and Tim at the front. The lady running breakfast service was also a pleasure! They really took care of us. Thank you!

Nothing

Alexander Dawson was the most amazing valet I've ever had. He was professional, as well as social. I was in an awful mood from my long trip and his humor and lighthearted aura just turned it all around. This man really set the tone for a great visit. 10 stars for him. I was also assisted by a young man named Tariq that was also very helpful.

Justin, Moe, and Justin were very helpful and kind at the valet. Lilly at the front desk was incredible when part of our reservation was messed up and our 1am arrival made us grouchy.

Had a great experience. Frank was extremely helpful as a valet

Had an amazing time! Frank and Justin were great

Excellent stay Frank the valet was courteous

Frank the valet is the goat! He was super friendly and speedy

Frank and Jacob were the best! They helped with everything and were super kind! Would definitely come back!

Had a brief booking situation were we were temporarily locked out of our room!! The staff responded quickly and professionally to resolve the situation!! Much appreciated

Being inconvenienced by being inadvertently locked out of the room

It was beautiful

Nothing

The location was excellent and the room was super clean with a very comfortable bed.

The room and its view were lovely. I had a riverside view, and it was worth the upgrade. The bed was comfy. The amenities were great. Everything was clean.

The thermostat was not working. Even with the air on all the way, it was cooler in the hallway than in the room. Wasn't overly impressed with the lobby restaurant, either. It was ok, but the service was less than great even for dine in.

Frank was best valet. Kind and thoughtful.

Valet parking was great! So helpful, especially Alexander and Frank and Mo.

Since this was my first time visiting Toledo, I had a wonderful experience staying at the Hilton Garden Inn! The room was spacious and clean and the staff was very helpful and informative about the reward program. When I come back to Toledo, I will be staying here again!

Don't understand the parking we arrived on Thursday we went out for dinner and we paid $5 when we checked out on Friday they charged us $15 we parked in the parking l garage and when we got back on Thursday night after dinner so many spots had a cone in front of the parking space and when we checked out and left on Friday morning those same spot still had cones no car in those spots . And also it says that there's parking available it says nothing about paying a fee that was one main reason why we booked there. And that's the only thing I did not like about the property thank you

Hotel was nice. The valet was amazing!!! Happy to give advice very quick to return our vehicle. Even went to get something we going the car. All of them were friendly especially a man named Frank

Booked 2 queen beds and got 1 king.

I went to the assembly for a work related lunch and valet parked my car. I was initially being helped by a valet named Joe who was difficult and long-winded then another valet by the name of Alexander came to help me and made the whole experience easy to understand and got me parked in moments. He also picked up my vehicle when I left and his customer service was something that left the last impression on me I will be attending this restaurant and hotel in the future in hopes that this experience was a reflection of the whole hotel. Alexander Dawson is exactly what I hope for from anyone in customer service.

Frank is the best. Check in was easy and very convenient

Frank the valet was awesome. So sweet and handsome! Very helpful and full of energy

The hotel was very nice. We enjoyed the Mudhens game. Frank and Moe were excellent valets!

Frank was so awesome and got my car super fast.

We had an amazing experience they were very accommodating. I especially want to Thank Frank for the amazing valet experience first time using it but will definitely used again.

The valet was awesome, Frank was super helpful and gave great hospitality! Hotel was a 5 star!

Excellent 3 day stay! Accommodations comfortable, quiet and upscale. View from the room was beautiful. Keith (valet) helpful, kind and accommodating. Highly recommend!

Highly recommend! Beautiful view, comfortable accommodations and valet was spot on! Keith (valet) was friendly, helpful and accommodating.

Nichalas & Lillian We’re very kind and helpful at check in the location and food were both great

Nothing

Distance from parking garage to hotel was very inconvenient. Hotel smells like sewage. Bathtub had yellow stains,hair in and around the tub. Bugs crawling on carpet in hotel lobby.

Frank was the best. Incredible stay.

We have large groups use the valet service with our business and they always take good care of us. Frank did a great job accommodating for the large group of vehicles we had

Everything!

Nothing

View over priced, bad parking. Plaid $260. Per day and $24.00 a day parking.

Over priced

Staff very pleasant

Hotel was spotless and really enjoyed my stay! We were able to call down and Frank always guaranteed to have the car ready for us with the valet! Extremely nice guy!

Staff was amazing especially Frank with the valet team

Had a great stay in Toledo, the Hilton garden inn was clean. The restaurant assembly in the lobby had great drinks and good food. The only issue I had was booked a river view room, that room type was not available at check in. Other than that a great hotel stay.

Nice high quality feel to it

No free WiFi

Frank, Moe, Gabrielle, Bobo everybody was helpful.. extremely pleasant. Great group of young people! Will stay here again because of them! Love them all! Okay now where do I go from here title? What's my title

Looked great

Everything was exceptional. The room, staff, and cleanliness were top tier. We order food to go from the restaurant and it was delicious! The location was perfect. We were able to go on a walk after dinner and sight see while having ice cream! Really great atmosphere and value.

Joe (valet) was friendly and helpful

Ease of access to get too

Check out time was early based off when we where leaving

Everything

I loved it

Checking in

Being on a top floor with a pet

My expectations were high but in reality it wasn’t that high. Our bedroom, bed has hair on sheets, cover sheets was old and worn out. Let’s talk about shower, it was dirty with hair.

First night we couldn’t sleep because of our neighbors having loud noises screaming all night. I called front desk around 2 am to notify but front desk was very rude towards me. He stated that “how am I know when you don’t call me” I told him yes I am calling you now. I have never experienced this before with so many travels. This is my first time review I am providing. Next day front desk asked me how was everything! I stated that it was terrible and employee was very rude to me. She wanted to give us some drinks or snacks but I refused because I was not there to get that but wanted my stay peaceful.

Frank was very helpful and friendly. Talked about his one year old daughter and how she loves to dance and play basketball.

Joseph is the best, exceptional service

Joe W was fantastic with the valet. Very understanding and easy to talk to

Pet friendly

Na

It’s a nice property nice rooms and views. The rooms are nothing major as far as the beds and eveything else you get the same as other basic hotel beds. Besides the view and the staff is really great. I was on the 15th floor it took a while to get up and down the elevator but it was worth it. The rooms are pretty quiet and ducked off. Parking isn’t the best and they charge for everything as far as food goes no free breakfast or anything and $50 a day for incentive.

Parking

I liked the convenience of the restaurant inside and how easy it was to get to the convention center.

The bed and pillows were uncomfortable. My room was not very clean when I arrived. I had to wipe down the tub and shower so my kid could take a bath because there were hairs all over it. It was a busy convention weekend so I didn't bother asking for a room switch. The next day I was thinking I'd get housekeeping to clean my room of trash and get fresh towels, as that's what I experienced at a different Hilton location. I came up to my room around 1 real quick and noticed housekeeping was on my floor. I was surprised when I got back to my room later and housekeeping didn't bother to come in my room.

Everyone was super helpful and accommodating. Tim and Tariq especially. Nice place and very welcoming.

I always have a good experience at Garden Inn Downtown. Joseph and the valets are speedy and attentive. Friendly front desk staff. Tim always texts me when I get to my room to make sure everything is in order. Good food and great bartender at American Assembly.

Professional, efficient, friendly. Top notch! Thank you to Tariq and your wonderful hard working valet team!

Tariq was so helpful at the valet and answered all the questions we needed.

Tariq was absolutely amazing in greeting us and ensuring that everything was handled smoothly for valet. Highly recommend!

Tariq was most helpful. He was able to get us into facility on time

I stayed at this hotel and opted to use valet and I have been having a nice experience with the whole time. The valet Tariq was very nice specifically!

Tariq was extremely pleasant, extremely polite and professional and very informative.

Came to the hotel for an event. Everything was great. The Valet’s Tariq and Joe took excellent care of me and were very prompt and professional.

Location rooms

Restaurant hours

Tariq was extremely personable and friendly. He made sure everything was taken care of before he grabbed my vehicle for valet. He explained the valet experience very well and he helped me unload bags from my car.

Our valet, Joseph, was the best. Help our family get the car unpacked and into the hotel quickly.