Los Pinos
Los Pinos, 21000 Mexicali, BCN, Mexico- Park
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About this hotel
Luxurious Amenities
Hotel Lucerna Mexicali boasts 2 outdoor pools, perfect for a relaxing swim under the sun. The modern gym is ideal for guests looking to stay active during their stay. And with satellite TV in every guest room, entertainment is guaranteed.
Culinary Delights
Indulge in a mix of Italian and international cuisine at Mexicali Hotel Lucerna's restaurant. For a more casual dining experience, head to Los Portales Cafeteria for delicious buffets offered daily.
Convenient Location
Situated near the Universidad Autonoma de Baja California, Hotel Lucerna Mexicali offers a prime location for guests visiting the area.
Book now to experience the perfect blend of luxury, dining, and convenience at Hotel Lucerna Mexicali.
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Important Information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Garden
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Dry cleaning
Breakfast in the room
Valet parking
Non-smoking throughout
Private parking
Outdoor pool
Daily housekeeping
Designated smoking area
Accessible parking
Shared lounge/TV area
Concierge service
Pool with view
Public Bath
Outdoor furniture
Sun loungers or beach chairs
Sun umbrellas
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Room Types
Deluxe Executive King
Up to 2 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This room offers air conditioning, satellite flat-screen TV, fan and balcony. The bathroom comes with bath or shower.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomHeatingDressing roomSatellite channelsInterconnected room(s) availableWardrobe or closetLinen
Deluxe King Room
Up to 2 guests31 sqmQueen bed (151-180 cm wide)
This room features a mini-bar and safety deposit box.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
31 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomHeatingDressing roomSatellite channelsInterconnected room(s) availableWardrobe or closetLinen
Lucerna Select King Room
Up to 2 guests31 sqmQueen bed (151-180 cm wide)
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a mini-bar, executive lounge access, a wardrobe as well as garden views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
31 sqm
Garden View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeRadioDeskToiletPrivate bathroomHeatingDressing roomSatellite channelsInterconnected room(s) available
Deluxe Executive Double
Up to 4 guests30 sqm2 Double bed (131-150 cm wide)
The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Sleeps
Up to 4 guests
2 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskToiletPrivate bathroomHeatingDressing roomSatellite channelsInterconnected room(s) availableWardrobe or closetLinen
Bungalow, 2 Double Beds
Up to 4 guests35 m22 Double bed (131-150 cm wide)
2 Double Beds
377-sq-foot room with courtyard views
Layout - Bedroom
Internet - Free WiFi
Food & Drink - 24-hour room service and free bottled water
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
2 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
35 m2
Courtyard View
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerDeskPrivate bathroomHeatingSatellite channelsInterconnected room(s) availableWardrobe or closetBottle of waterRoom service (limited hours)Wheelchair accessibleDaily housekeepingRoom service (24 hours)
Bungalow, 1 King Bed
Up to 2 guests35 m2King bed (151-180 cm wide)
1 King Bed
377-sq-foot room with garden views
Internet - Free WiFi
Food & Drink - 24-hour room service and free bottled water
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
35 m2
Garden View
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerDeskPrivate bathroomHeatingSatellite channelsInterconnected room(s) availableWardrobe or closetBottle of waterRoom service (limited hours)Wheelchair accessibleDaily housekeepingRoom service (24 hours)
Executive Room, 2 Double Beds
Up to 4 guests30 m22 Double bed (131-150 cm wide)
2 Double Beds
323-sq-foot room with garden views
Internet - Free WiFi
Food & Drink - 24-hour room service
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Partially open bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
30 m2
Garden View
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerDeskHeatingSatellite channelsInterconnected room(s) availableWardrobe or closetRoom service (limited hours)Daily housekeepingRoom service (24 hours)Blackout drapes/curtainsFree WiFiDown comforter
Executive Room, 1 King Bed
Up to 2 guests30 m2King bed (151-180 cm wide)
1 King Bed
323 sq feet
Internet - Free WiFi
Food & Drink - 24-hour room service
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Partially open bathroom, shower, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
30 m2
In-room amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerDeskHeatingSatellite channelsInterconnected room(s) availableWardrobe or closetRoom service (limited hours)Daily housekeepingRoom service (24 hours)Blackout drapes/curtainsFree WiFiDown comforter
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(713 total)
Provider-sourced guest reviews.
1/10
Reviewed Sep 14, 2026Nothing
The ac didn’t work. I had my baby with me & we didn’t sleep the whole night. They gave us a measly little fan. This used to be my favorite hotel. But I will never stay here again
1/10
Reviewed Sep 13, 2026Pretentious and bad. Noisy, uncomfortable, fake grass everywhere, bad choice of floor for bathroom because it is slippery, drains dont work well.
1/10
Reviewed Sep 13, 2026Waste of time and money. Extremely rude staff, outdated facilities, air conditioning very noisy (woke us and the baby up everything it turned on and off). The swimming pools are exposed in the middle of the walking paths giving you no privacy. The bathroom floors are as slippery as they could be, even with sandals. Spa never responded to booking requests. Honestly I cannot see anything good in this hotel. Go somewhere else!
10/10
Reviewed Sep 9, 2026Close to the border, clean, and bed was super comfortable. We were tired and check in was fast. Thank you! Oh and the gentleman who helped us with our luggage was nice! From our car to the door of our room!
Nothing, everything was great!
10/10
Reviewed Aug 27, 2026The friendliness of the staff and how clean it was
there was no waiter in the pool area
10/10
Reviewed Aug 27, 2026Excelente espacio, ubicación, servicios y comodidad.
1/10
Reviewed Aug 22, 2026Pésimo servicio de verdad ni se para que reservas y cuando llegas ahí ni respetan tu reservación la verdad ni me Queda ganas de volver a reservar ahí muy mal servicio
Mejor ni hagan reservaciones va uno ya con la familia planes y para que salgan lo sentimos no podemos darle lo que reservo pésimo pésimo servicio
10/10
Reviewed Aug 10, 2026Property is in excellent locaton
Wifi, cable, and telephone service was out of service. Had to remind a couple of times to finally work on the services.
10/10
Reviewed Aug 10, 2026Todo
10/10
Reviewed Aug 6, 2026Clean nice friendly staff
Bath room towels could be newer
8/10
Reviewed Jul 23, 2026Conform
Tiempo de espera en el check inn
10/10
Reviewed Jul 22, 2026great location and staff
could improve showers as all floor in bathroom gets wet
10/10
Reviewed Jul 6, 2026Cómo siempre cómodo, agradable, bien ubicado y con ganas de regresar siempre.
10/10
Reviewed Jul 1, 2026La ubicación y el diseño
Que cuando llegue el baño estaba sucio con pis en la taza y la refrigeración del cuarto no servía me vinieron cambiando de cuarto hasta las casi 9 de la noche
10/10
Reviewed Jun 27, 2026El excelente servicio,comodidad, y el buffet.
Todo me encantó.
7/10
Reviewed Jun 24, 2026EL DESAYUNO BIEN, EL PERSONAL MUY CORDIAL Y PRESTO A AYUDAR; EL PERSONAL EN GENERAL AMABLE EN TODO.
LAS SILLAS DEL BAR INCÓMODAS; LA CAMA DE LA HABITACIÓN BIEN PERO LAS TOALLAS DESHILACHANDOSE; CUANDO LLEGAMOS EN LA MADRUGADA DEL LUNES (POR EL AVIÓN) EL SR QUE NOS RECIBIÓ SU TRAJE SE VE QUE NO LO MANDA A TINTORERÍA EN AÑOS;
10/10
Reviewed Jun 22, 2026Siempre estamos muy cómodos
Por ser verano supongo estaba muy lleno el hotel
10/10
Reviewed Jun 21, 2026Todo excelente
6/10
Reviewed Jun 20, 2026La ubicación, la comida.
El aire acondicionado hacía muchísimo ruido. La atención del personal de la recepción fue muy deficiente, llegamos a la 1 de la mañana y nos explicó muy mal cómo llegar a la habitación; dimos vueltas y vueltas hasta que una persona de mantenimiento nos rescató.
8/10
Reviewed Jun 15, 2026Pretty place, comfort bed, relaxing. Clean bed.
no clean enough, some stains on bathroom walls and shower. A lot of mosquitos inside. They did not clean our room.
2/10
Reviewed Jun 11, 2026La alberca
El trato de los guardias y me retuvieron dinero y es hora que no me lo han reembolsado.
10/10
Reviewed Jun 10, 2026Nice and clean very great attitude everyone
9/10
Reviewed Jun 6, 2026Everything was great
5/10
Reviewed Jun 2, 2026Los cuartos especial el baño ocupa remodelación el agua se sale por todo el piso las puertas del baño no sierran bien las camas y almohadas muy incómodas
10/10
Reviewed Jun 1, 2026Todo excelente 👌
8/10
Reviewed May 16, 2026Location
Old rooms
10/10
Reviewed May 14, 2026Todo
8/10
Reviewed May 10, 2026Very comfortable and clean
The closed restaurant and pool
9/10
Reviewed Apr 29, 2026Everything
8/10
Reviewed Apr 27, 2026The hotel grounds are beautiful! I did not stay in one of the bungalows but was able to see inside of one while walking the grounds during my stay and it was super nice inside. Most of the staff were sweet and nice.
The graveyard front desk attendant who checked me in wasn’t very friendly. I put the do not disturb sign on the door and left for the day only to come back to the do not disturb sign being removed and my room being serviced by the cleaners. I specifically put that sign so that no one would enter the room and they blatantly ignored it and came in to the room anyways. What is the point of having the sign if it was going to be ignored anyways.
10/10
Reviewed Apr 22, 2026Classy
9/10
Reviewed Apr 20, 2026La habitación
El guardia de estacionamiento en la noche
7/10
Reviewed Apr 16, 2026Location was good for us. The breakfast was pretty good to get the day started.
The pillows seemed old and not comfortable.
9/10
Reviewed Apr 7, 2026Seguridad en sus instalaciones, buen trato de su personal
Algo de ruido por la noche en el piso superior por los huéspedes
10/10
Reviewed Apr 6, 2026LA UNICACIÓN
3/10
Reviewed Apr 5, 2026I like lobby
Definitely cleansing, the clothes bed was dirty i have to ask for clean sheets and cover, also they delayed like 40 minutes or more to resolve this problem; i can't give 5 stars reception was great
10/10
Reviewed Apr 3, 2026Everything
3/10
Reviewed Apr 2, 2026We were given a room with the AC not working. It was 102 degrees and the room showed 85 inside. Staff did come to look at it and were supposed to return and nobody did until I called again. Then they moved us rooms. It took more than 4 hours.
10/10
Reviewed Mar 29, 2026Very clean and friendly staff.
8/10
Reviewed Mar 27, 2026Breakfast OK.
Rooms are poorly isolated, each noise from the streets gets into the room, nearly each night some kind of noise woke me up.
10/10
Reviewed Mar 25, 2026Everything was very nice
9/10
Reviewed Mar 16, 2026Los contactos para conectar estaban flojos,la mayoria
10/10
Reviewed Mar 14, 2026Todo
Nada
6/10
Reviewed Mar 12, 2026It’s not as nice as it used to be. It’s a little old and rundown.
The room I was given was extremely rundown. Paint was peeling the sink overflowed very rundown
10/10
Reviewed Mar 9, 2026Muy confortable y el personal atento y servicial. Excelente ubicación.
10/10
Reviewed Mar 9, 2026Excelente atención, buena comunicación habitación limpia.
5/10
Reviewed Mar 9, 2026The air conditioner was not good
10/10
Reviewed Mar 8, 2026Las instalaciones muy bonitas, cama muy cómoda, fue mi primera vez en este hotel y no esta nada mal.
Bueno en si todo estuvo bien, en la recepción el joven que me recibió no estaría mal que fuera un poco amable, a mi en lo personal no me causa problema, pienso en la gente que pueda afectarle eso, una sonrisa no le causaría nada de esfuerzo. Pero el resto del personal desde mantenimiento mucamas, meseros fue exelente
10/10
Reviewed Mar 8, 2026Muy amables
Todo bien
4/10
Reviewed Mar 6, 2026Fatal no tenían elevador para subir la maleta
Se mira más bonito en la foto me deciluciona el hotel y el personal muy despota
10/10
Reviewed Mar 4, 2026todo excelente
nada todo fue excelente
10/10
Reviewed Mar 2, 2026todo
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Beautiful location
- •Great service
Areas to consider
- •Cleanliness issues
- •Noisy neighbors
Cleanliness
8.09/10Several mentions of unclean areas in rooms, impacting overall perception.
Service
9.56/10Consistently positive remarks about friendly staff and exceptional service.
Location
9.1/10Frequent acknowledgments of the hotel's good location.
Room Quality
8.05/10Some guests noted issues with noise and unclean floors.
Amenities
8.58/10Positive comments about beautiful grounds and available pools.
Value for Money
8.54/10Many guests felt the experience was worth the price, especially with the service quality.
Food and Beverage
9.09/10Highly praised Italian restaurant and meal experiences.
Overall Experience
8.56/10General consensus of a good experience despite some minor issues.