Antigua Trece Hotel Fusión & SPA

La alberca esta linda

Estaba a tan solo dos cuadras del centro, el personal atento, la ubicación es perfecta

En general todo estuvo muy bien!

Un hotel realmente encantador. Nuevo, bonito, muy cómodo y tiene una localización excelente. La habitación y el baño son muy amplios, y todo está cuidado al detalle. La decoración de todo el hotel es preciosa, con un estilo muy bonito y romántico que hace que la estancia sea aún más especial. Además, el rooftop es increíble, con unas vistas espectaculares y un ambiente perfecto para relajarse y disfrutar del entorno.

El último día el agua no salía caliente en la ducha

Todo

Faltaba mas privacidad en el área del jacuzzi

The gentleman who helps us with our luggage was vey helpful and respectful.

There was some inconvenience with our restroom door. The way that it was handled was disappointing, we had been traveling for quite some time and we were tired and we had to move to a lower floor when we had already unpacked our things, the lady who assisted us could leave us in the same floor. Some attitude and disrespectful.

La amabilidad del personal, muy atentos en todo momento. La comodidad de las camas y limpieza de la habitación. La ubicación, todos los lugares turísticos están muy cerca.

El traslado con el equipaje hasta la habitación es un poco cansado por las escaleras, sin embargo, entiendo que es es una construcción antigua y poco se podría hacer.

- confortable -limpio -ubicación

Que tengan limitado el acceso a la terraza Lastima! Eso fuera el cherry del pastel si tuviesen acceso a la hora que uno quisiera disfrutar de esa área! Cafetera solo funcionó 2 días Pero el personal siempre estuvo atento a suplir la necesidad de mi café 🙌🏽🤓 ♥️☕️😊

Las instalaciones del Hotel estan increíbles, muy modernas, en excelentes condiciones y elegantes, la ubicación es buenísima, tiene una terraza super linda y una alberca muy bonita

Todo bien!

La atencion del personal

Todo me gusto

Todas las instalaciones son realmente cómodas y agradables tiene una alberca con agua alimentada y buena ubicación

En nuestra experiencia solo nos falto un frigobar en la habitación ya que nosotros compramos agua y refrescos y después d un rato ya no estaban fríos Pero realmente no hubo nada q no nos gustará

El personal

La zona está un lugar demasiado elevado, llevar maletas pesadas puede resultar conflictivo

Location was close to all central sites, room was clean and comfortable

TV was only in the bedroom and not in the sitting room

Excellent service and facilities. I arrived very early in the AM, and the staff let me check-in 5 hours early. I was also there during the Jalisco cartel disruptions, and the staff made me feel well cared for and tended to during that difficult time.

La comodidad y la limpieza

Que no tiene estacionamiento

The hotel is very nice and located in an excellent area. The property is well-kept, comfortable, and the staff is very friendly. We especially enjoyed the beautiful terrace with a great view of the city. Housekeeping cleaned the room daily, and the valet service was always on time and very accommodating, even though the street access is not the easiest. Overall, the hotel has everything needed for a great stay.

Unfortunately, our experience was seriously affected by two major issues. First, our air conditioning only worked for one day, which was one of the main reasons we chose this hotel. Second, more than 6,000 pesos were taken from our safe during our stay. We immediately notified the front desk, and while they said they would investigate, we received conflicting information. A maintenance employee mentioned entering our room with a manager and cleaning staff to check the A/C, but later we were told that only housekeeping had accessed the room. In the end, there was no clear resolution regarding the missing money. We truly liked many aspects of the hotel and believe it could have been an excellent experience, but unfortunately these unresolved issues, especially the theft, significantly impacted our stay.

La comodidad de la habitación en general y la decoración del hotel completo esta excelente

Que no tiene estacionamiento ni convenio con ningún estacionamiento cercano

I liked most of it

I didn’t like the breakfast area being outside of my room, so I’d hear people speaking really early

El hotel está muy bonito, limpio, el staff muy amable y buen servicio. La terraza espectacular. La ubicación muy buena. El servicio de valet parking muy bueno.

Hubo un detalle con el desagüe de la regadera de la habitación. Y también hubo un detalle con la recepcionista que revisó una bolsa de algo que habíamos comprado en Guanajuato. Un poco complicada la calle para llegar al hotel si llevas camioneta o auto amplio.

La terraza, la decoración y la ubicación

Todo me pareció bueno y lindo

Property was clean and in a perfect location. The bed was very comfortable and the room had all amenities needed. They have a very nice terrace where you can relax and enjoy a drink.

The shower water was never hot, just lukewarm.

There was a very great spot location.Was the hotel was beautiful?Well appointed comfortable beds nice bar. The staff a superpleasant. The coffee in the morning was delicious.

I liked everything except there was no hot water ever.Not at night, not in the afternoon, not in the morning.It was lukewarm to say the least. This would totally make me stay somewhere else.

Excelente ubicación y la vista en la azotea hermosa

Nuestra reservación tenía una cama extra grande pero al llegar al hotel nos dieron una habitación con cama matrimonial, al consultar con la recepcionista nos comentó que era una habitación suite junior y que la cama matrimonial era más grande que una cama queen (cosa que creo que deberian de estar informados acerca de esto antes de hacer tal afirmación). No lograron brindarnos una habitación con una cama extra grande que era lo que habíamos pagado

ambiente

no tenía internet en mi habitación

The location is fabulous, right in the heart of the city! Walking distance to everything you'd want to see. The rooftop bar\lounge is fantastic, very comfortable with great views of downtown Guanajuato.

The price was higher than I would have liked.

酒店位置很好，离老城中心5分钟路程。酒店环境很安静。

Loved everything!

We can not have breakfast in the rooftop :(

La ubicación es buena, es céntrica, lo que diría fue agotador es la subida pero en una ciudad como Guanajuato hay que estar mentalizado que hay subidas y bajadas. El baño era más grande de lo quesperaba. Las almohadas eran perfectas y la máquina de Nespresso funcionaba a la perfección. El personal fue muy amable con nosotros.

Tolle Lage in der Altstadt Wunderschöne Zimmer und kleiner Pool zur Erfrischung.

Frühstück ist in Ordnung, jedoch nichts besonderes.

Very nice property. So close to everything

La ubicación es muy buena la terraza es hermosa y las habitaciones comodas

Me hospede en la habitacion mas cara y cama rechinaba demasiado con cualquier movimiento

Everything was fine we really enjoyed it and will recommended defenently

I had a fantastic stay at this hotel! The room was clean and comfortable, and the staff went above and beyond to make me feel welcome. The view from the rooftop was absolutely stunning, perfect for relaxing in the evening. I also loved the architecture of the hotel—it had so much character and charm. Highly recommended!

We stayed here for a family wedding and loved every minute! Ramon at the bar was so kind and had a heart to serve, and Casandra never missed an opportunity to say hello. This hotel has some of the kindest people I have ever come across, and of course amazing coffee and food!

Lage war gut. Frühstück nicht inklusiv.

Etwas ringhörig

We enjoyed our hotel stay very much! All the staff was very friendly and helpful. Felt at home! It was at walking distance for everything.

EXLENTE UBICACION

ME HICIERON CARGO DOBLE EN LA TARJETA , AUNQUE ME QUEJE NO HUBO RESPUESTA FAVORABLE, SOLAMENTE QUE ESPERARA, UNA SEMANA DESPUES TUVE QUE METER ACLARACION DIRECTAMENTE AL BANCO

Hotel design très jolie chambre .

They treated add

This is a great place to stay in Guanajuato. Staff were always welcoming and friendly. The common areas and guest rooms were beautiful. Recommend staying here.

Great place to stay in Guanajuato. Beautiful rooftop, heated pool and convenient location. We definitely would come back.

Our stay was exceptional! The hotel is intimate & very cute! The bed was super comfy. Location is ideal! The staff was amazing! The views at rooftop bar are beautiful! We loved it & can’t wait to be back. Highly recommend! You won’t be disappointed.

Terrible

Loved this hotel , it’s extremely stylish and has the nicest staff! Our room was a great price but really small! The bed was also noisy! I did love the products used in the shower . We also booked a massage which was really nice and relaxing!

Amazing hotel to stay! Close to all points of interest. So many activities to stumble upon without even trying. Dining options close by and very reasonably priced. Hotel personnel were very attentive. Super clean and beautifully decorated. Enjoying rooftop is a must any time of day. The only feedback I would give is that the water in the shower only gets lukewarm. Also there are fire pits on the rooftop that (according to hotel personnel) have not worked for years. Highly recommend this hotel!

Very beautiful hotel, especially the rooftop terraza. The concierge,Alfredo, was very helpful and the staff at the terazza restaurant was attentive. Not a lot of outlets for charging phones, but otherwise rooms were very nice. We enjoyed our stay.

Beautiful and comfy place! The staff was beyond friendly, delicious food and perfect location!

It’s a beautiful setup, and everything is super clean.is super clean.

This hotel is luxurious and comfortable. I loved the rooftop views.

No hot water. This is inexcusable in a luxury hotel. Tepid showers really ruined our experience. The staff simply shrugged their shoulders and said that is how the water is there. Brrr.

Beautiful rooms great location

No hot water and water from shower would run out of the shower not leveled drainage

Beautiful property with breathtaking rooftop view of the city. Short walk to the main road with many shops and restaurants, but am have to walk uphill to get back. Check what room your are reserving because some of them are quite small being a heritage hotel. Comfortable stay overall.

Great location. Don’t drive to the hotel. Take a taxi or uber. Roads are VERY narrow.

Threadbare towels. Supposed to be a luxury hotel.

The location was the best, really enjoyed our stay

Not the property itself but I called ahead of time to make sure we could be picked up at the airport… I was contacted by the driver and told him we had luggage with us and told him the number of passengers and he assured me there would be no problem. When he came to the airport he was late and it was a very small car, we all packed in barley being able to fit and had to put the luggage on our laps. It was the worst ride of my life. I had a big suit case on me and couldn’t see where we were going. A few times I thought I was going to yell for the driver to stop because I’m claustrophobic and have bad knee. I made it through but it was bad,

I live that is so conveniently close to the highlights of the city center

I don’t like that the walls are yo thin and you foul literally hear everything. Also the movement of people walking in the floor upstairs.

We had a wonderful time in Guanajuato! The hotel staff was very friendly and helpful. The rooftop bar was a real bonus!

Everything

Nothing

Very well located. Comfortable room and nice rooftop

The parking issue is a bit annoying but it is understandable in Guanajuato, in general parking is difficult. The hotel can arrange for valet service

Tucked away just a few minutes from the very lively squares of Guanajuato. Very walkable with access to everything you need. That being said, the hotel was pretty quiet. We got good sleep.

No hot water. Valet didnt took our car but did not bring it back. We requested our car brought to us at 10a.m. they said it would be an hour. We said ok. Then they said 1:30 p.m. but wanted us to check out at 12 or else charge us again. There valet guy was off so it was our problem not hotels

I’ll start with the best part. The view from the rooftop restaurant was spectacular! The roof faced the mountains in the east and the morning sun rose as I sipped coffee and had a delicious breakfast. It was maybe the best view of Guanajuato next to the view after the funicular ride. The food was very good, the coffee could have been stonger, but it was fine. Our room was very clean and comfortable, but small. A couple small complaints, there was never hot water in the shower and the water would sit in the shower and never drain until the cleaning staff came into clean. The stairs were narrow at one side and were difficult to climb in light of my severe arthritis. Additionally, the room could use some hooks on which to hang a towel or clothes. On the whole the staff was friendly and accommodating, except for one mildly cranky receptionist, which I called up to her youth. The hotel’s proximity to the center of town was terrific, but it was a climb to get back up to the hotel. I would definitely recommend.

Bed was super comfy, room well decorated staff very nice. We needed to iron our clothes for a wedding and they provided immediately a steamer which was super great to use.

For the price, I was a bit surprised to see that we are facing an interior hall/staircase where all the guest voices where echoing straight into the room. Also not great for privacy as your conversations can be easily heard. No windows to close so you can keep the sound out and light in. Just wooden panels. So you have to choose between light or privacy.

Lovely updated hotel, amazing room views as well as rooptop views. Inviting courtyard. Very close to main attractions. Friendly and attentive staff, mainly spanish speaking though. Hotel needs $2000 pesos as deposit, which they refund at checkout. Overall highly recommended.

The staff is very nice

Clean and beautiful.

The location was great, very close to the Mercado and Jardin. The bed was super comfortable, the shower was great, the room was clean and designed with a great attention to detail. The view from my bedroom window was wonderful

I could't figure out how to make the coffee maker work, maybe it was broken? It would have been nice to be able to access the rooftop patio for sunrise.

The restaurant was a rooftop and was quite lovely, though a bit chilly. Room was off the street - comfortable and quiet.

We had to change our reservation because of a health issue. We were unable to drop a room on the front end and the room (as a new reservation) we added on the back end was an upgrade from the room we were in. When we checked in, my husband asked if could be in the upgraded room for the entirety and did we owe additional money? He was told we had been upgraded and there was no additional charge. Two days later, our credit card was charged for the additional night, and we were told we would need to change rooms. After we packed up, my husband went to arrange for our luggage to be moved to the new room and was then told that we could stay in the room we had and that it was the suite. It was not.

It’s a beautiful place and all the accommodation were excellent. The location it’s great

Nice place and walkable to the main amenities

Very convenient to the center of town.

The property was easy to find and close to all sorts of things to see. rooftop bar was quiet not to loud of music made intimate conversation comfortable. If stairs are an issue for some people this may not be the best option.

Our room window faced the narrow street. The Callejoneada passed through with music and singing until after midnight. Other than that our room was very comfortable.

The place was amazing, the room was very comfortable and clean. Since this hotel is located near the street you can hear all the night’s activities, singing cars and such so it’s loud. But the distance from the center of the city is perfect walkable and safe definitely recommend

The room and place is extremely clean and visually attractive, its quaint and located in a very very good and convenient area in town, everything is walking distance. The food room service was a let down as they closed kitchen at 8pm, the room we got is also located with street view and the noise from the street was very close and loud. Cars, activities, people, not all night but still in hearing range.

Great location, nice property. As it is located in the center area, you can hear all the noise from outside, church bell parade and everything. Not too bad but be mindful if you’re sensitive to noise.

The location was spectacular, the hotel comfortable. Most of the staff were ok (the cleaning ladies were super sweet and helpful).

There is no sound separation from the roof deck above and every table dragged across the terrance when they change set-ups sounds like a bomb going off in the room. But even that would not have outweighed the great location and comfortable space, but the hotel is penny-pinching in all the wrong ways and really rubbed us the wrong way. Two examples: 1) They would only give the two of us one keycard. I was there for work and my husband to sight-see, so we were on two very different schedules. They made him ask to be let into the room every time he came back rather than programming a second keycard; 2) Our last night, the cleaning staff had only stocked the room with one wash cloth instead of the usual two. They were not going to let us leave until we paid for the "missing" wash cloth. We refused and told them they could get the person who cleaned the room and only stocked it with one washcloth. Of course at 5:00am when we were checking out, that person was not in the building so they eventually relented. But exercise caution if staying here, these were not pleasant exchanges and would make me question a return visit to this hotel.

The hotel was comfortable and in a GREAT location. I **WISH** I could say I'd stay there again, but two interactions with staff were really unpleasant and would make us very unlikely to return: 1) Upon check in we asked for two keycards. I was there to work and my husband to sightsee so we would be on very different schedules. We were refused a second key without any explanation. Instead, my husband had to ask to be let into our room every time he returned to the hotel; 2) Upon checkout with my work colleague, he was told he would have to pay for a missing washcloth. He was only one person and only one washcloth was placed in his room upon cleaning the day before. So he refused and they would not let him leave until he did. He demanded that they get the person who restocked the room the night before and ask why only one washcloth was given knowing that it would be a problem upon checkout. Of course at 5:00am when we were both checking out to make our airplane flight, that person was not at the hotel and the overnight desk clerk finally relented. But nether of those experiences were ones we want to repeat and turned a pleasant stay into an unpleasant one. Thus the hotel has lost now two likely repeat customers (as we both have continuing business in the town) from very petty rules that created unpleasant encounters with hotel staff for no reason.

Very good place to stay

Our stay with 2 children was amazing! The area was stunning and you couldn't ask for a better location. The dining on the terrace had amazing views! BEST place we have stayed at so far, we will definitely come back.

We stayed two nights at this hotel, the property is beautiful and the terrace view was amazing. Everything went well until we checked out. At time of checkout, the reception staff went to check the room to make sure everything was in order, I assumed. Upon the staff return, it was mentioned that a hand towel was missing, we went to look for it and couldn’t find it. The staff had to check our belongings to make sure that we had not taken the hand towel. It was a weird and embarrassing situation overall, this has never happened to us. I would have given this hotel a higher rating if it wasn’t for this.

Location was good

Hot water in the shower was not always available

un lugar muy bonito y muy limpio el personal muy amable el restaurant muy bueno y la terraza una vista muy bonita a la ciudad

Lovely terrace and views, comfortable, well designed rooms. 5 minutes or less walk from the centre. Also a nice small pool.

Whilst most staff were very pleasant, particularly the guy who parked the car and the one at reception who spoke good English, one girl on reception was very surly failing to communicate by Google translate, telling me in Spanish that I “must explain properly in Spanish” (which tried to do but speak only poorly) and even ignoring at least one direct request. Obviously it is a Spanish speaking country, but, if you target an international clientele, you need to have some willingness to at least try to find ways to communicate, which most Mexicans are very willing to do. The rooms overlooking the street are very noisy in the evening because they are on the mariachi band “circuit”. However you could just view this as a free concert and it stops by around 11 pm so we slept fine.