Hampton Inn Philadelphia/Willow Grove

Prima en net hotel met goede bedden en ruime kamers. Personeel vriendelijk op de receptionist na. Prima ontbijt voor Amerikaanse begrippen.

Receptionist was niet vriendelijk en gaf minimale service. Geen schoonmaak en schonen handdoeken terwijl het wel aangegeven was op de spiegel in de badkamer. We moeste bij de receptie schonen handdoeken ophalen.

Clean, family stay from SC, and food.

Too many prices, one - waite from the hotel, other from onsite operater.. felt sick, one from Booking which was 97.00 per night with length of stay, I am a Concession. My stay was interp.

Breakfast was perfect. However, there was underlying order that wasn’t pleasant in the hallway. The order was in one of our rooms. One room had a large hole in the wall. The chain on the window cover was broke and one party was informally with outside lights shining in the room. The question reported those conditions.

Hotel odor. For the price the hotel was ok.

The room was a good size and the shower was amazing.

Was not notified there was a train track right outside my window and it surprised me and woke me up at night. Also the sink was completely cracked frome one side, through the bowl to the other.

That my friends were there

Filthy place Hole in wall Dirty linens Crack in sick Visible dirty spots on the doors

comfortable bed

we were there for 6 nights..housekeeping came 1 time..we notified the front desk and we're told it would be handled..when we got back to our room nothing was done. Every 2 days our door key didn't work and we had to go down to the lobby and have it fixed..very aggravating..would not stay there again.

Everyone was very professional and friendly. The room was spacious and comfortable.

I like the ease of checking in. The staff was friendly and the room was clean.

When I used the restroom the toilet flushed but wouldn't stop running after flushing. I was able to take the top off and fix the chain length myself to have the stopper go how it's supposed to. It also looked like the shower was repaired and had a crack that you could see was repaired but not too well.

Breakfast was very basic

The breakfast

The person at the desk (Colleen) was very rude, sarcastic and overall not very welcoming. I first asked if there were any conjoining rooms, which I was told they would put a note on my account if available, she immediately dismissed it without even taking a look, she gave us 2 rooms that were no where near each other, we booked our rooms with a king bed and a sofa bed and she put us in one room that had 2 double beds. The one king room we did have smelt very musty and muggy. They told us that they just finished shampooing it. We arrived at 7 pm I’m not sure why the rooms weren’t cleaned well before the 4 pm check in. The breakfast was good but wasn’t replenished quick enough (bacon and potatoes).

Location

A good stay at a hotel starts with a good sleep, when your pillows are thinner then pancakes you can't get a good night sleep, a combo of thin - thicker pillows would be appreciated. Woke with a kink in the neck due to lack of support. Because of this I can't rate the hotel any higher. Additionally, the hotel was dated, needed cleaning and maintenance.

Location was good. It was clean.

La grandeur du lit et des chambres

son vous attribue une chambre mais il y a quelqu’un déjà …. on vous fait la copie de votre CB et passeport et on prélève le mauvais montant donc on leur écrit et ils re prélèvent sur la CB mais sans remboursement…j’attends toujours mon remboursement. C’est scandaleux ils font ce qu’ils veulent avec la copie de ma CB

Silêncio

pia rachada, ar condicionado quebrado, teto com reboco caindo, parking cheirando a urina, funcionários perdidos por conta de sistema inoperante

First room we were assigned had paint peeling off the ceiling and smudges on furniture. Game room is sad shape - basically all equipment needs replaced as all are broken in some fashion. We did get a different room, which seemed fine, just 1 area of chipping paint on the one wall but keys not working. In am, tried to get keys activated - no one at front desk (this was at about 8am). After about 15 mins, saw 3 employees get dropped off together and guy walked directly to front desk and finally got us new keys. Went out for the day and upon returning there were 2 guys camping out in the parking lot with a strong smell of weed. When we left the next morning - they were still camped out there same smell…definitely would not stay here again and/or recommend.

The location

We booked a room with two queen beds for 4 adults through booking.com. When we got to the hotel at 11pm they gave us a key card and we went up to our room and found 1 king size bed and what appeared to be a twin size pull out sofa bed. I went back to the front desk and they said they had no extra rooms available and that there was nothing they could do. I explained 4 grown adults were not going to sleep in a king bed and the sofa bed was all springs. (We were also told they had no extra pillows and to use the comforter in the room closet - which had stains on it.). The front desk was not solutions oriented and just kept saying there was nothing they could do. We ended up finding another hotel and going to that one. I ended up having to ask my credit card to dispute the charge for the stay at this hotel as booking.com said management at the hotel would not agree to the refund. I will never go through booking.com or stay at this hotel again.

Just the location

Carpet is old and dirty ac doesn't cool the room

The staff was nice

The hallway and elevators needs a deep cleaning

None

None

Right off the turnpike!

NA

It was decent. There was nothing special about it. It seems like an older building.

It seemed like an older building.

Good location and it was very clean

Clean, friendly, good breakfast

Nothing.

I didn’t like anything about the property. It was dirty. The rooms were not cleaned properly. The breakfast was subpar. I was very disappointed in the amount that I paid for staying at the hotel and the quality I got in return.

The hotel maid, was knocking my door many times at 8:00 asking me I had the clock out that day, when clock out is at 11 am I had 3 hours left, and she knocked the door until I woke up and opened. Also the AC is noisy, I had to choose not sleeping due the Noise rather heat stroke.

Slow drain sink, room door wouldn’t shut in its own. It’s was out of line.

Bon emplacement, propre et confortable. Belle Offre au petit déjeuner

L’employée au petit déjeuner n’avait pas rempli le jus, j’ai du lui demander. Elle n’était pas occupée.

A very convenient location, with stores and food places close around the area.

Microwave sucked.

There wasn't any body lotion in the dispenser. Besides receiving a note from staff regarding my stay about doing whatever they could to make my stay better plus having a note on the mirror restating that, when I did reach out about the dispenser being empty, I received a reply that housekeeping would take care of it. This was not a big deal, actually; however, they over promised and under delivered. No one replenished it. This is not how I run my businesses.

ottimo rapporto qualità prezzo, personale cordiale, servizio veloce , colazione abbastanza varia. camera e bagno spaziosi

I slept

Overall vibe is pretty dingy

My stay was not off to a good start as I was told my room was not ready while watching 3 people check in ahead of me. However when a new front desk manager started she helped me right away and upgraded me to a suite for waiting. Changed the feel for the stay completely. Breakfast was very good as well.

Location was good, right off the turnpike, will consider staying here again

Didn't like how the ceiling in room 315 stuckle had fell off the ceiling and the sink in bathroom was cracked and repaired. The air conditioner seemed to be struggling had it on 69 and room was just cool. But that could of been because it was 97 degrees

Don’t waste your money here. Hilton needs to remove their name from this property as the place does not represent what we associate with Hilton. I will just post a long list of complaints. 2 elevators both tawdry and in need of a deep cleaning. One did not work most of the time. One often did stop aligned with the outside floor so a real tripping Hazzard. Hallways are dingy and carpet in need of a good vacuuming but also a deep cleaning. We attempted to mail a post card and clerk had no idea of how to accept outgoing mail. We only hope our friends receive the card. That was unsettling. How the hell could a desk clerk not know anything about the mail. The shower had rust and mold but the worst part is you could not adjust the water temp. The water was either scalding hot or ice cold. There was not what we would consider shower temperature water. No matter how we tried with the hardware there was no appropriate temperature water. The ultimate was breakfast. They put out a basket of overripe bananas and what we called dead oranges. Every orange in the basket was either deflated or rotted. Come on, someone had to see the oranges were not edible. We are Hampton Inn, Hilton Garden inn devotees as we travel so much for work. Every now and then you run into a glitch which is easily handled and not a complaint. The Hampton Inn Willow Grove is more than just a glitch. We have checked out this morning, another issue. The Diamond Desk assured us last night they cancelled remainder of the reservation. Desk was unaware. We are moving 5 miles away to a Hampton Inn that is the difference between well kept and the dump we are leaving.

I booked this hotel for my wife while we were traveling for work filming dance recitals. My only expectation was that she would have a safe, clean, and quiet place to rest after long workdays. Unfortunately, that is not what she experienced. Upon arrival, she immediately noticed that the property was dark, excessively warm, and had a strong musty or mold-like odor. The condition of the room was concerning enough that she felt compelled to change the bed linens herself. The more serious issues began that evening. On the first night, groups of teenagers were running through the hallways, banging on doors, yelling, and creating a significant disturbance. My wife became so uncomfortable that she placed a chair against the door because she no longer felt secure in her room. The following night, the situation repeated itself. Once again, loud and unruly guests gathered directly outside her room. Calls to the front desk did not resolve the issue. At that point, my wife called me in tears and told me she felt safer sleeping in her car than remaining in the hotel. Concerned for her safety, I contacted the front desk and requested that management address the situation. I also asked to speak with the General Manager but never received a return call. During my conversation with the front desk, I learned that a group was staying at the hotel. While I understand that group business is important, paying guests should not be expected to sacrifice their comfort, safety, and ability to sleep simply because a larger group is generating revenue. To be clear, this complaint is not about a slightly noisy hotel or an aging property. It is about a hotel's responsibility to provide a safe environment for its guests and to respond appropriately when guests report behavior that makes them feel unsafe. I ask management to consider how they would feel if it were their spouse or daughter alone in a hotel room, frightened enough to barricade the door and contemplate sleeping in a vehicle rather than remaining on the property. As a Hilton Honors Gold member, I am deeply disappointed by both the condition of the property and the apparent lack of response when legitimate safety concerns were reported. I am requesting that Hilton Corporate review this matter and investigate whether this property is meeting the standards associated with the Hilton brand. No guest should have to endure the experience my wife endured during this stay

Good location. Coffee bar in the lobby 24x7

Exercise room had good set of dumbbells but the other equipment was not good. Suggest adding a couple bike machines, pull-up apparatus with pulley weights and one more adjustable bench.

Nice staff and a clean room

N/A

Everything n

Nothing

Everyrhing

Could not stay longer

Location

Needs upgrade. Ceilings have been previously flooded and never repaired. Carpet down hall very dirty

It was clean and welcoming.

The front desk receptionist turned me, my 92 y/o mother and sister b/c he could not find my Booking.com in the system., even though i showed him my confirmed reservation. He was very dismissive and not empathetic to our issue. So frustrating. Since we were in town for a graduation there were no other rooms available. Had to return home, a 3 hr drive, 6 hour drive round trip. Missed a once in a life time event for my family.

Convenient location. Good value.

Need to be updated

Convenient, good restaurants nearby.

Not the fault of the staff, but noisy due to highway and bus loads of children staying there (sports teams? Dunno. But they were loud).

Ubicación

No hicieron la habitación en 3 días. El desayuno penoso. El personal muy mal educado

We had four ppl stay one two sets towns providec

Room was comfortable

Shower arrangement was inconvenient had to step between toilet to get in

Location, cleanliness, staff

All fine

Staff was friendly

Had to request to have the room cleaned

Location was good … it was clean

The internet did not work … no pool …

It was very clean and parking was very efficient.

Everything was good.

The first room we were given smelled strongly of weed. I went back to the desk to ask for a different room. The second room had a garlic smell coming from the hall vent but that was better than the strong weed smell. The room was clean, but did not smell fresh. The sheets were rough and scratchy and the pillows were flat as soon as you laid on them. The room was also noisy from the road traffic. We also saw people in our hallway publicly smoking weed and could smell it inside our room that evening. We picked this hotel based on the good reviews. I would not stay here again. I do not think it meets the Hampton Inn standards.

No good

Decent

Toilet maintenance. Flushing chain broke due to ageing.

The location and cleanliness

Nothing

היה צריך לבקש ניקוי חדרים

Breakfast was ok. Nothing fantastic. I've had better at other Hampton's.

The lock to our room wouldn't accept pass key. After going to front desk twice, they gentleman finally had to chang our room. The pass key wouldn't work.

Friendly staff, clean, and enjoyed the free breakfast

nice hotel

The staff and how helpful they we're especially a guy named Stafford

The lack of a freezer