Hawaii Resort Phu Quoc

The location was excellent, the beach at the door step, kettle, refrigerator and comfortable bed, clean, towels and free bottled water. Right in the center with lots of restaurants,stores and fruit stands,also a free city bus. There are also beach towels provided and the buffet breakfast was good, lots of food.

Front desk didn’t speak English, translation with google, didn’t help much, the restaurant by the beach food was not very good. You have to go to the beach early to grab an umbrella and lounge chair, beach is always full.

Rigtig lækker morgenmad meget at vælge mellem. Bunkelov var virkelig lækre og meget roligt. Tæt på havet og på byen. Trods hovedgaden lå lige omme bag ved, bemærkede man den ikke.

De var ikke så gode til engelsk Folk rippede frugt til morgenmaden, så det var svært at få noget. Der var ikke nok puder til solsengene og ikke nok solsenge ved poolen. Det var svært at få en solseng ved stranden

Good location, easy to access everything

Staff is unprofessional and very bad customer service.

Останавливаемся в этом отеле не первый раз. Все очень нравится. Расположение супер. Персонал внимательный и доброжилательный. Завтраки отличные. Пляж удобный,лежаков всегда хватает.

Нет такого

Okej pool, okej läge.

Vi hamnade på ett intilliggande hotell som sett sina bästa dagar för längesen. Inte alls som förväntat. Städningen var undermålig men utfördes ocskå av några stackars ungdomar. Kryllade av otrevliga ryssar överallt!! Fanns aldrig någon ledig plats på stranden. Skulle aldrig välja detta hotell igen!!

rien, cet hôtel est en état de délabrement .....les photos sont mensongères.

des déchets partout, dans les couloirs, dans les escaliers, dans la salle du pdj, le personnel les contourne et fait semblant de ne pas les voir, c'est extrêmement sale et poussiéreux, tout est taché, usé, cassé. le personnel est mal aimable surtout au niveau de la réception. Pour acceder a ma chambre je devais esquiver les cigarettes, les cafatds et j'en passe. En une semaine il n'y a eu aucun changement. Une réclamation est en cours.

Primo na plazi, prijemna snidane, kousek do centra a blizko restauraci. Nechapu negativni hodnoceni. Personal mluvi anglicky a maximalne se snazi.

Kvuli zdravotnim problemum jsme museli nas pobyt ukoncit po 2 dnech, na otazky ohledne refundace ani neodpovedeli, chapu, ze nam nic vracet nemuseji, ale bylo by slusne aspon odepsat.

Мы не привередливые, все понравилось. Есть минус, нет сушилок для вещей, но мы придумали и сушили на вешалках😜. Ремонт делают потихоньку, со временем будет все отлично. Для 3звезд отель, пляж и расположение отличное. Бунгало вид супер.

Only the location , breakfast

Services, staffs and the room

Central location, close to the beach, staff were attentive. Breakfast was fresh and with good variety.

1 room with toilet sewer smell. 2 other rooms were good.

Hotel przy samym centrum miasta. 10 minut do Nocnego Targu przy głównej ulicy gdzie znajduje się setki knajpek i sklepików. Piękna plaża i krystaliczna woda. Polecam

Good location, nice beach, BBQ with afordable price.

The room is small, but it’s fair for the price. Cannot contacted the reception before checking in made me really nervous. However my booking was duly served.

Resort przy samej plaży z dostępem do leżaków i parasoli. W samym centrum Duong Dong. Pokoje codziennie sprzątane, czyste ręczniki i woda butelkowana do picia. Basen czysty z ciepłą wodą. Śniadania bardzo dobre z dużym wyborem.

Nie było nic takiego.

Собственный пляж, вкусный кухня, место положения отличное.

New refurb bathroom

Grounds, bar area and attitude of staff, tennis court, pool area

Bãi biển đẹp

Nhiều muỗi. Khách sạn hơi cũ

Clean and comfortable room. Staff are very helpful and friendly. Great location on the beach for sunset, the restaurant serves great food.

Excellent price. Location is central. Rooms are basic but have what you need. Working a/c. Clean room. Daily house keeping. Beachfront was what sold me, awesome vibe and restaurant was always open, all day and night. Prices are cheap to eat and drink too.

The rooms are outdated. The shower goes cold quickly. The bathroom floor wasn't even so the water tricked out of the shower and flooded the bathroom every shower which was not ideal. Had to keep a towel to ring out the drenched floor as the drain is on the opposite side to the uneven floor

Beachfront great location for the price.the girl at check in was professional and very attractive 😍

The place is a bit old and in need of renovations also the pool area didn't have any shade.and the water at the beach had actual turds floating in it.

My wife had had a fall and arrived to the resort on crutches. The staff couldn't be any more helpful, transport around the resort, to the restaurant, and ice for the swollen foot. Always with a smile.

The location was superb - right on the beach with a great beach bar, music in the evening and people relaxing on bean bags. Great chilled vibe

The Accomodation was fine inside, newish bathroom and right on the beach, such a shame that you didn’t have direct access to the beach from your room. The ‘block’ was quite tatty and the resort has a ‘days gone by’ feel to it.

Dans le bâtiment a bannir! Bruits, draps non changé lors de changement de client.L'HORREUR. Bungalow face a la mer, c'est mieux,plus d'hygiène. Petit déjeuner lamentable. A éviter

Sijainti ok, rantabaari loistava mutta itse hotelli hyvin kulunut, vaatii remonttia!

Location and price

No English, workers stay in nearby rooms and disturb guests until midnight and wake up at 4am making noise, impossible to sleep

Location and bungalow accommodation

Breakfast was simple but suffice

Pro: you can walk a very short distance directly to the beach. Hotel provides beach towels. The receptionists are very friendly but they don’t know the area at all, so the only thing they could do for you is to check you in and out and rent you a motorbike. Con: the hotel looks a little run down, not well kept. I wish the receptionists are more knowledgeable to help guests with basic info like where to wait for the bus, some favorite sightseeing places nearby…

The room was a decent size with good storage and a kettle with nice mugs. The bathroom was nice but the lights were bright and needed to be adjusted so I wasn't blinded in the shower or standing at the sink. The bathroom did smell, so when you opened the door after it had been shut for a while, it wasn't that pleasant. The balcony was small and clearly hadn't been cleaned properly. There was cigarette ends and it just looked grubby. The best thing about the hotel was the beach and the aloha bar. I would spend a few hours here each day, enjoying a drink on a beanbag. The beer was a reasonable price and I got the best service when Au was working.

The bathroom smelt and the balcony wasn't clean.

Great breakfast buffet with plenty of options, and you get to enjoy it with an amazing ocean view! I stayed in the Queen Deluxe room, and the price was super reasonable for an amazing view. My room had a direct ocean view, which was absolutely crazyy!! you could actually hear the waves from your room, it was that close! The room had everything I needed and was super clean. I checked in at 5am, and the front desk was still able to accommodate me. They have 24-hour service. No sketchy dark alleys here, just a nice resort vibe. Some other hotels had scary paths with dark areas and dogs, so if you're traveling alone, this is definitely the best place to stay. Plus, it’s really close to the airport!

I was accidentally double charged on my credit card, but as soon as I reached out to them, they quickly called to confirm my bank account details and transferred the amount right away.

Quiet, relaxing with all the necessary services. Staff friendly and well organized bar / beach services

The staff, the location, the breakfast buffet

Could be cleaner and more presentable especially the pool and pool area. There were barely any chairs set up around the pool and the ones there were broken.

Excellent location, close to the main town, and with good food options and convenience stores nearby. Lovely beach. Excellent resturant LOCATION, but the food was always cold, and the service was exceptionally slow most of the time.

There's a lot of complaints here, so let me preface with - we usually stay at places at the same price across SEA, and have done so for over two years of travel time now. Never experienced anything this deceptive/generally 'bad'. Any and all of these things below are pretty normal - just not all at once, and with no personality to the place to forgive it. In no particular order: Rooms didn't have noted features - balcony, for example, was not attached to the room and had people smoking on it. People smoking in the halls without staff dealing with it. A HUGE (maybe 6m x 6m, double garage sized) pile of rubbish bags outside out room for DAYS. Food poisoning from the (VERY slow) resturant, where all food was - at best, and rarely - warm, NEVER hot. Watched another too-polite couple wait over an hour for a very simple order. TV didn't work half the time, nor the wifi. Included breakfast was cold sausages, recycled/yserday's bread, and if it ran out (and it did - many guests would take a pile of food for their table and not even touch it...), it would not be replaced. Ask for eggs a certain way, even with translate apps, and you were met with the server just not wanting to do it - so they ignored you/'blanked' you. Dirty rooms, to the point where my baby would crawl on our bedroom floor, then need a shower. When we booked, the listing stated 'Recent renovations', however I didn't see ANY evidence. Don't expect a tennis court - they list tennis equipment, but the court is part of the aforementioned rubbish dump. The cleaners are just plain rude, forcing you from your room and smiling once - despite our good-mornings and apologies for being 'in their way' - the whole time we were there. If you're a social traveller, don't bother. The other guests largely come from a specific country (look at the review's names here, if interested), who aren't interested in social interaction.

Location was perfect. Staff was friendly. Territory and the beach were an advantage of the hotel. Beautiful sunsets in the evening. Beach bar was very popular in that area so it was crowded every evening. We had dinner at the hotel restaurant a couple of times and we liked it very much. On Tuesdays-Thursdays-Saturdays there is live music.

Everything is old and hardly functioning. Very strong smell of mold. Reception informed us that we were given a renovated bungalow however it was old, we asked to move us to a fresher room and they did so in a couple of days. Renovated room was not much better than the old one. Breakfast is poor and restaurant area is dirty. Food was not replenished in time. The dishes were washed by a woman, not a dishwasher. Toiletries and beach towels have another hotel name. The door could not be completely closed. The hotel needs a caring hand!

My bungalow was beautiful on the beach. The beach was gorgeous. The staff was fantastic. The grounds could use some upkeep around the pool. The tiles are broken. The front entrance could use some upkeep, but they are working on the units and trying to make an effort a great place to stay Wasn’t crazy about the breakfast, but dinner was good.

The room’s toillet

Beachfront hotel was the only benefit and plus point that I can tell

The overall experience was very bad. To start with we book two rooms , one 3 bedded and another was a double bed. We didn't know that both rooms were in two different blocks altogether wland far apart. When we checked in at night to the 3 bedded room, the TV was not working at all. When asked the front staff, he told us to come back tomorrow morning to check with day staffs but after making some noise and demanding to change room, only then he decided to give us another room. There are loads of sandfly in the bathroom with water stagnation and bad smell. The room overall is rusty and the entire hotel in manned by one staff at the counter in the morning and one at night. Breakfast was bad with very limited choice and topping up food or coffee must be told to them, or else they won't bother. Timing of breakfast also is from 6.30-9.30am and by 9.30am, they won't tell us any last call but they will remove the food straightaway.

It’s close to the beach. The hotel is old but very clean.

Cigarette smell everywhere. They allow people to smoke on the rooms floor and smoke coming into the room as well sometimes. I am highly allergic and have nowhere to hide from smoke.

The fact that our bungalows were 5m. away from the beach is incredible

Staff listen to my complaint about wifi and it was fixed fairly quickly.

Room was a little old but still, every thing works.

Direct beach access with outside pool.

A/C not working and the room did not have a good clean prior.

The only positive I can say about this hotel in the beach location but you can walk along the beach to take advantage of this, no need to stay at the hotel.

The room was very dated and falling apart. The toilet seat didn't fit the toilet. The cabinet door came off when opening. There was damp coming through the room wall and the bedding was old and too small to cover the bed. The corridors smelt of smoke and there were cigarette butt's left in the stair well. The pool had no sunbeds around in and along with the tennis court and surrounding buildings looked like they hadn't been used in years. Overall it was dirty and not a place I would return to. We checked out after 1 night of a 4 night booking and stayed elsewhere.

Very clean. The facilities were basic but fine. Great location with access to the beach from the hotel. Breakfast was good for the money and it was lovely to each next to the beach. The beach bar had brilliant food.

The room was cramped with 2 beds in. No where to hang clothes to dry. TV did not work. There were only 3 sun loungers at the pool!!

Only the beach

The photos advertising the property was maybe from 20 years before, the tennis court the restaurants the coffee shops all closed down years ago

Beachside hotel

Dilapidated buildings, totaly not maintained, it looks like an urbex place… In our room there was not hot water, no wi-fi in our room, can’t close the window.

Close to the beach and restaurants

Not maintained for at least the last 20 years, dilapidated, weak wi-fi or doesn’t work at all, breakfast not refilled, I ate a hamburger at beach restaurant, worst in my entire life, almost puked. Same quality of their pizza. Avoid this place, for similar money you can get much better place nearby or on the entire island. There was not enough sun bed on the beach, everytime all were busy.

It was right end to the beach and many restaurants. The beach was clean and the water was nice. Breakfast was ok and the beach bar had a good selection of drinks.

The wifi was quite bad. Mostly didn't work while we were there. While the beach was nice, theirnwerenr enough beach chairs. People go out super early and save them all. The beds were quite hard and sheets/blankets where soft, but that's typical. Breakfast had many options but does lack in filling vegan options (only fruit and vegetables and noodle soup if you ask for it without meat - but broth is probably still meat based). The beach restaurant is the same with no main dishes being vegan (they have fried noodles with vegetables but mi noodles aren't vegan). The pool was okay but the area was unkept.

The beach is great

The hotel is running down, lack of maintenance. It doesn’t give a well feeling for vacation. The building reminds you the communist construction. There are almost only tourists from the north and central of Asia who stay at this hotel. They are noisy a cutting lines. At breakfast, they take a lot of food and of course couldn’t eat it all. We wouldn’t stay here if the hotels that we stayed earlier were fully booked.

On the beach and very cheap.

Hotel requires a lot of maintenance.

Close to the main street with restaurants and everything needed (pharmacy, grocery) and still located in a quiet area. Customers have access to resort‘s beach section. Room was simple for just sleeping - fast hot water, functioning AC. Renting a bike was also quiet easy.

Resort is quite outdated, the furniture in the room is very old (but for their purpose ok). Very disappointed with the breakfast (from 6:30-9am). I once slept in and went there at 9am but there was nothing left, not even fruits. The other day I manage to arrive early but none of the food seemed delicious looking, just enough for eating. Expect the bare minimum.

No iron to iron your clothes when travelling

Million dollar views for a super cheap price! Beach bar and staff were amazing, we spent lots of time there! Special mention to Au. Hotel staff were amazing and looked after us very well Aircon worked great in the room! It’s near everything and you could walk to restaurants and bars Despite the few issues listed below we’d stay there again

The plumbing had a bad smell, not sure what was going on there, the rooms were very basic. The buffet breakfast wasn’t great, we just walked up to a local cafe each morning or had breakfast in the beach bar (clearly not the same cook as the buffet lol)

Though the hotel needs serious upgrade, the hotel's location and the beach bar were great.. Staffs were very helpful and friendly. A little renovation and modernization, and the property will be great.

The breakfast could be much better compared to the price.

big swimming pool, right on the Beach Super friendly staff and services

All good

Location was great with a lovely swimming pool. Breakfast was fantastic, rooms very comfortable and clean. We had a Seaview Central Room and wow just amazing for the price.

I recently visited to Hawaii Resort Phu Quoc and was satisfied to discover that the resort's accommodations and amenities had been greatly enhanced from my previous visit. The staff's attention providing and care contributed significantly in establishing a more inviting and pleasant environment for guests. The highlight of my visit was without uncertainty the magnificent beach. The beach bar, which was readily accessible right on the coastline, contributed to the overall atmosphere and established it easy to simply unwind and soak up the sun. The dulcet tones of the waves and the fresh breeze made me believe as though I occupied paradise.

Breakfast was usually good. The location was awesome!

Nous avons réservé du 14/2 au 3/3 à Hawaii Resort Phu Quoc, l’accueil à l’arrivée était correct mais nous avons découvert un hôtel dans un état de délabrement avancé. Les toilettes de la réception illustrent bien l’état lamentable de l’hôtel, - chez les hommes, il n’y a qu’un seul wc et il était hors d’usage pendant toute la durée de notre séjour et tout le reste était abimé - chez les femmes il y a deux wc un n’a plus de lunette et l’autre est abimée, le distributeur de savon est cassé. Si la réception est sale alors on peut deviner le reste. Toutes les toilettes, tous les wc de cet hôtel sont dans cet état. La chambre – le ménage La chambre est acceptable bien qu’aucune porte ne se ferme correctement. Il n’y a pas de téléphone dans la chambre. Le ménage journalier se résume à faire le lit et changer les serviettes, jamais un coup de balai. Petit déjeuner : Tout est sale dans ce restaurant, toute la vaisselle est en plastique, à la place de petite cuillère nous avons des pailles coupées en deux, il n’y a pas de lait frais. Pour faire des économies d’énergie, la direction ne chauffe les aliments qu’au début du service après tant pis il faut manger froid. Comment manger froid les plats en sauce. Le petit déjeuner comporte uniquement des plats vietnamiens et les menus ne changent jamais. Conclusion : Hawaii Resort Phu Quoc arbore fièrement 3 étoiles mais en réalité c’est un « Hôtel Resort du cœur » réservé aux autochtones. Touristes, fuyez.