Mercure London Heathrow Hotel

It is away from city center no metro.

When I arrived at the hotel I was swarmed by half a dozen young Arabic men and told to leave, that there were no reservations, that I couldn't stay there. I was afraid for my life and so was the other girl I was there with. Even the taxi driver was scared. Something isn't right with this hotel. The lobby was filled with more young Arabic men in line for something. (not to check in at the front desk). None of them had baggage. They all wore almost identical clothing. Do not trust this hotel.

Não fiquei no hotel, fomos jogados pra fora quando chegamos, porque disseram que estava fechado para uma festa particular, o hotel estava parecendo uma boate, só com homens lá dentro bebendo e ficaram olhando pra minha esposa como se fosse carne, por instantes pensei estar em um pesadelo, pareciam que iriam estuprar minha esposa, ela ficou com muito medo e o lugar é num bairro muito tenebroso, pra chegar passamos por becos e ruas onde havia uma bicicleta elétrica queimada, ou seja lugar onde roubam e usam entorpecentes, péssima experiência não recomendo pra ninguém passar por isso.

Read the reviews. I didn't realize all the negative reviews until I began to experience an unpleasant stay. Doors slamming, fire alarms randomly going off, unsanitary towels were just the beginning. Two days later, the front desk allowed me to cancel the reservation and contact Expedia. The following day, Expedia called and the front desk declined to cancel the reservation. Expedia tried their best but ultimately the hotel would not cancel the reservation leaving me $800 out. Best offer I got from the hotel was a room change, but that doesn't solve the sanitary issues

Paid for a buffet breakfast for the whole family just to find out that it was v limited options no boil egg no fried egg and when asked for fried egg for my little one I was told I’ll be having charged extra! The breakfast and the hotel were no where near a 4 star hotel and this should be reflected in the hotel description . I was shocked to see the breakfast for the price paid as it was the bare minimum and definitely not what you expect from a Mercure hotel! Very disappointing indeed

Hotel not open closed down due to health & safety issues. Nobody had the decency to let us know. Found out on arrival. Absolutely awful service

Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative This was left for me to arrange at time of arrival…….!

Booked a room with a Queen & single bed, yet ended up with a double and an apple underneath the bed!

absolute shambles. 4 vans got broken into and ransacked and a passer by was threatened with a weapon. Reception didn't give a single care in the world and just watched it unfold. checked out early, as did 5 other rooms.

Number of issues about room facilities & unsafety

Very good with reasonable price… except toilet flush need to wait about 5 mins before you can flush again

Good

Kettle in room did not work, over bath shower and plug would not open to drain water, water leaked to bathroom floor, otherwise as required.

It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .

This is one of the worst hotels I have stayed in and certainly not 4*. Chosen for convenience to Terminal 2 for an early flight it is nowhere near the airport. There is no shuttle bus and the tube ststion advertised nearby doesn't exist. When I eventually arrived late in the evening I was assured at reception there was a regular bus service to the airport outside. In the morning I found out it didn't exist involving another expensive taxi journey. My wake up call failed to happen but fortunately I slept so uncomfortably I was awake anyway. The air conditioning didn't work and the window had been left open presumably to expel smells so the room was freezing. The bathroom was so tiny it was not possible to sit on the loo seat other than at anaekward angle and the shower so small the shower head could not be adjusted to the crntre of the cubicle so you had to bend your head to get any coverage. No minibar and empty fridge did not work and not even a free bottle of water in the room. To cap it all when I showed my Accor loyalty card to credit reward points they told me I would have to email them retrospectively! Nothing was too little trouble for them! Truly awful

Least comfortable bed I’ve ever slept on. Didn’t get any sleep as mattress sagged making it super uncomfortable. Room wasn’t very clean

Good all round venue

The check in was very bad. Only one person. The breakfast tickets a hand broken paper with hand writing The hotel is like an ugly maze The rooms are old and dirty. The room carpet full of strange stains The toilet was not flushing The tab drain was plugged The hair dryer was not working The room had missing or burned lights The tv signal was freezing The room had only two tiny individual beds even when I asked for a 2 person bed and an individual bed The walls to reach the rooms were ugly I WANT A REFUND ! The worst hotel I stayed in 15 years traveling.

Close to Heathrow airport. I stay here every time I fly out of London.

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There was a lady at the Front Desk that was very helpful.But besides that the location is in a remote dirty area,the rooms are ran down and the “bed” felt like a box spring instead of a mattress. The nicest part of the hotel is the reception area.I would not recommend that hotel to any women solo traveling. I did not feel safe.The male front desk offered the ground floor room.Very disappointing even for just an overnight stay.

second time i have used this hotel and second time they messed up our rooms and gave us double rooms and not twin rooms. booked 3 rooms for 3 nights. we wont be returning again . at least the parking is good

Not sure how this location keeps the Mecure brand? The room is like a closet. The bathrooms need a drain on outside of tub since water always spills over and stays there. The hallways and room are tiny. The transport to airport is not convenient must get bolt or uber and its not cheap. .

Its a nice hotel but very noisy could hear everything from the room upstairs and they dont tell you that parking cost £16.00! Staff werent really interested no proper meet and greet at reception and answering your mobile phone while checking a person in is wrong in my opinion

The place is not a heathrow airport place smelt not friendly dirt service not very nice at all in bad location only good thing is close to buses and train

Not very welcoming staff. The hotel had a muggy dirty smell covered up with cheap air freshener. Isnt a airport hotel as advertised too far out not a good eria

The property was clean and tidy

Horrible experience, I literally booked this hotel for the electric charging so I could drive from home charge the car whilst I washed to go out for what I needed to then charge again over night and their charging point didn’t work… so had to go to a services and sit with the car which defeated the whole point of me using this hotel, the welcoming was not friendly at all and the man trying to help with the ev charging was trying but to no avail, the room was in very good condition and a comfy bed, no washing/shower gel container was empty and the shower was screaming hot couldn’t get it any colder. Not the best view but i was only their to use it as a stop gap hotel for my car so that didn’t bother me after everything (view from my room as shown)

TV, heater, refrigerator did not work. Keys don’t work once you go out & return. Only good about this place are the staff and the food at the restaurant.

Quiet and convenient. Friendly staff.

Heating didn't work, place seemed very tired and staff struggled with basic English

My partner and I like coming to the Mercure for a few of the staff members they have. They provide warm customer normally. However, this trip, while we were staying for a little over 2 weeks, they put us in a room on the 1st floor and we could not control the climate in the room. We had to rely on calling reception to make the room warmer or cooler. As a result, the room was always either too cold or too hot. It was very frustrating. The woman at the desk who did our initial checkin I thought was rather rude. I'm used to customer service not being ad warm as it is in the US, but the initial check in service was really quite terrible. We were on our honeymoon, so this start to the trip really put a damper on things.

Beds need updating, kettle in the room lid was broken. When I poured hot watwr into cup thenlid went flying off along with hot water scalding me. When I told reception, he said they would look at kettle. No apology, no concern!!

I spent 3 nights in this hotel. My room was lovely and spacious. It was very clean and was cleaned and tidied every day which was very good. The bar lady was extremely friendly and polite. Only downside was the parking at £16 per night which is a bit too expensive. I would consider staying again if the car parking was less.

- Easy to find - Spent a bit of time trying to find somewhere to park but enough space - Friendly staff at check in - Small but very clean room - bed ok - good number of pillows - iron and ironing board in room - really good pressure shower - great towels - didnt get to try breakfast - v near Heathrow

The property was fine, a bit far from the metro. It is well attended. Staff at the restaurant was great same as the bar. Staff do not know their way around the area and there are no pamphlets to know where to go

Checking in was nice and simple, foyer was clean, spacious and looked nice. Lift needs a number 1 button, even though I figured it out myself. Door to my room was small, I had lots of stains on my carpet. Broken tile on the bathroom wall. Only two plug socket’s in my room one low down under the floor length mirror and the other on top where the kettle plugs in. No instructions on how to use the phone let alone a marked button that says reception, I would not have touched it if I’m honest as it looked disgusting.

Super quiet, good pub up the road serving excellent curries. hotel rooms have a bath! Good proper breakfast, only downside - cold plates so yum food not great. Still go every year. Recommend.

There was so cold room then they changed us to another cold room with separate beds,I fall down to this bed so terrible,very cold rooms!

9 out of 10 for all aspects of the hotel accept for the restaurant where service was polite but poor. It was slow and muddled

Not very helpful.

Stayed here before but I have found that the whole place looks a little more tired than previous visits especially the bathrooms. Sink and bath Taps needed a change, toilet pan squeezed into a tight space and the whole bathroom generally needed an overhaul. Parking is atrocious in the dual level covered car park. Spaces are very tight, the place is very dimly light and very dirty with the hotel using it as a dumping ground for surplus equipment. The car park is nothing more than a massive pigeon pen and expect your car to be soiled with droppings the next day. Pigeons roost on the steel framed roof joists and a simple fix would be to attach netting to the underside of the framework to stop pigeons getting into the high places and perching themselves there.

Staff was helpful

The hotel room was dirty, dead flies everywhere, towels were dirty bedding was stained it was disgusting

Was really surprised at how basic. There for 2 nights and unable to resolve issue of no controls for the TV! (Come on! How hard is that!). Just to make you aware, no usb points on sockets for chargers, £16 a night to park and inside the ULEZ so although it looks a cheap bargain, it really isn’t. Little things that say a lot- we arrived on Monday Evening at about 8pm- all the TVs in the bar/lounge/ reception area were ftozen on the news channel from 0.48am that morning. Throughout the whole stay, this was not fixed- we left Wednesday morning at 9!! Now, this isn’t a real impact issue but really shows the lack of regard in place here for making things right- ALL staff willing to just ‘leave it’. For me, shows lack of desire to make things right. Will not be stoping again

Not impressed. After working hard to gain £180 in credit a lot through other Mercure hotels. thought I would use this to treat the family. Whilst the room was spacious and the main bed comfy that is were there positives end. £16 per night use a car park that was not looked after, pull out bed was uncomfortable. The an extra £15 per person per night for a breakfast that was sub par and even when I asked for a pouched egg was told that is extra ???? We are waiting on an email From the manger but I think Hotels.com should do something to help as I say I use you up to 15 times a year but this left a sour taste.

Good location and price

So the hotel is extremely disconnected from everything. Closest buss station is 10 minutes on foot. The bus station is 22 minutes away on foot. There are 2 roads to get to the hotel, one is safe and good, the other one is closest but feels isolated and dangerous ( although i need to confirm that I have not had any threatening incidents) The staff is...okay.. some are very nice, and some are passive. I guess you get what you pay for.

Hotel was fairly good, but no option for food later in the evening which isn’t ideal given it’s near Heathrow and people arriving/leaving at odd times

Old, bad service, no shuttles from and to airport

It's a decent hotel, but it could use some cosmetic repairs and a thorough cleaning of carpets and cobwebs. The overall stay was acceptable, and the staff were professional.

Nice hotel. Great staff

one of the worse hotel i would say first day after i checked in i wasn't made aware their lift was broken i had room on second floor. i approached the lifts to find out they were broken had to move my heavy luggage through the staircase pretty annoying thought next day lifts would be fixed but not say trouble next day .room was below average cleanliness was poor .my kids bed broke while my mrs sqt on it to her shoes on luckily she wasn't hurt reported to the desk no help was offered instead staff asked me if my kid was jumping on it absolutely ridiculous and pathetic not so much helpful stuff at the reception. i would never stay here in the future

Not the usual standard of mercury’s we’ve stayed in, it was run down and grubby, the whole place smelled like lynx deodorant, very strong and overpowering. I don’t think I came across a member of staff that smiled once. Check in was not welcoming at all either. The room was not comfortable, the bed sheets also smelled musky, and my son burned his hand on the hot water tap as they were labelled incorrectly. Even the carpark was full of dirty old mattresses, you could hear the rustling of animals inside them, that on top of the hundreds of pigions in there walking back to the car was not very nice at all.

Accommodations was Dirty and Damp, I've never seen so many bugs in one room and had a large grey stain on the bed. booked for 2 nights after one night I checked out and stayed at a better hotel. only wish I could have got my money back Appalling if I could give it a 0 star I would. DO NOT STAY AT THIS HOTEL!

Service, none. Not my idea of an ideal stay.

It was comfortable and good service

Remedial works were going on at this hotel (ground floor) to which neither Expedia nor the hotel, (not even at check-in), did anybody bother to notify me - disappointing and poor service! TVs in both rooms I’d booked were not functioning, despite raising it with the hotel and giving several hours opportunity to fix - nothing was done. The Reception Staff were dismissive, Gaurav appeared to show empathy, but this hotel lacks a cohesiveness between staff and communication is poor. Breakfast was good, great service from Shanda - ample choices and good quality. This hotel, on this occasion, lacked customer focus and attention-to-detail. A disappointing stay!

Air conditioning is not working and tv is. Not working and also kentle is also not working

Smelled like mold. Standing water in sink and tub. Lobby highly remodeled but rooms in v poor condition.

Enjoyed our stay . Top notch

Check-in was pleasant enough. Poor service at breakfast and only average choices available. Dirty room and incredibly uncomfortable mattress. Avoid.

Not the best

I’m happy

Air conditioning sounded like a washing machine on spin. Had to pay £16 for parking which i only knew about after booking and wasnt stated on hotels.com. not good

It was lovely

Nearest is no more market

Close to airport

Took to small Bed very uncomfortable Too much noise

Smelly and the noise was bad it wasnt worth what i paid

Staff not very friendly

Started poorly with a long wait at check in. Then in the restaurant for dinner the wait for a quiet restaurant was not acceptable. The beer wa me warm with no explanation. Final nail was my duvet was damp, had to then wait 45 mins to get this changed to a lesser room

Receipts are ridiculously difficult to get. Will not be staying for business trips anymore

Sink tap in bathroom was leaking, door handle to bathroom 'secured' by non professional application of silicone sealant, bath panel the same, shaving mirror not properly mounted, toilet to be flushed twice, plastic panel on room door secured by sellotape, carpet by wardrobe had marks/stains, mark on bathroom lino. Dining area bench seats had spillage stains. Helpful staff at breakfast, reception & one young lady on bar and restaurant duty. Dining menu limited and did not vary, dining room closed early on the Monday without notification. Overall painting requires to be re-done, walls & doors are chipped, corridors require to be re-carpeted. Hard to see where the certificate of 4 stars came from, apart from a raffle.

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2 nights stay. Had a great experience. Comfortable and clean. Staff helpful. Close to food, transportation and airport.

15 minute wait at reception just to be told they did not have a twin room for me so we had to have a sofa bed. When having a shower, the waist in the bath did not remove the water so you ended up stood in 4 inches of water. All of the hotel was dirty, the bar had ran out of cider and beer and Guinness. They only had Cobra. Would not go again

Was not aware that we would have to pay £16 parking, and when I complained the person checking us in just laughed. He was extremely rude and unprofessional. The room was so small, with only one bath towel and one hand towel for 2 of us. We arrived at the hotel at 18.00 but the room wasn’t ready even though the check in time was from 15.00. Eventually got the key at 19.00. Would not recommend this hotel to anybody.

Pros: Clean room and good-sized beds. Breakfast is spot on with a good buffet selection. Very friendly staff. 15-minute taxi from LHR T4. 15-minute walk to the tube station. Cons: Room 153 is next to a fire door that slams when other guests are going to their rooms. 3 fire alarms during the night and early morning was a shock...but a good wake-up at 6:30 am.

I have alot of problem with my bath, it was bloked every time by the drain. The lady on the restaurante could be more polite. The room sink was blocked too, the water stays all there. I will not more book on this hotel.

Waited more than 30 minutes to check in because the gentleman in front had booked a family room and was allocated a standard room, so his kids had to sleep on the floor (and he wasn’t very happy, and the hotel staff had no idea what to do). Rooms are small (can’t stand up in the bathroom) - and the beds are unbelievably uncomfortable. Only stay here if you really have no other options.

Worst hotel stay i have ever experienced. Hotel staff rude and even tried entering our room 10 minutes after we had gone in it. Rooms were not ready for us and after being promised it will be sorted we came back 3 hours later and the rooms were still not correct.

Worst hotel ever feels like you are in 90’s bedroom feels like that

Excellent

My room card didn’t work on the 2nd day but that was fixed by the staff. The hotel lift there had is hand sanitizer but it is empty. My stay was only for work so I didn’t need luxury but overall it was okay. The lift screen is broken and just shows you’re on level 0. There are only 2 floors so it doesn’t really matter but the hotel should fix the screen. When I finished having shower, the drain was blocked so I had to call the staff to fix this. The fridge in my room wasn’t working. I didn’t need this.

Bit disappointed that there was no water in the room, no vending machine and unable to purchase anything on arrival at 23.15 due to staying after a flight.

Horrible hotel. Poor cleanliness.

Convenient and reasonably priced but you don’t get the service. Waited about 20 minutes to check in so I missed the last call at the bar, then the receptionist started dealing with another customer so waited a further 10 minutes (even though he literally had my card key ready). Although bar staff was there still, i wasn’t able to purchase a bottle of water.

It needs refurbishing, the hallway smelled when I walked down it. The room was ok but stain on carpet and everything just looks totally different from the photos on website. Extremely misleading- owners need to do a refurb.

Nothing to say really. Experienced a quiet and laid back atmosphere. Staff would act quickly if requested anything.

Friendly front desk personnel. Clean facilities and very convenient dining experience.

Room was tiny, but had tea making facilities, TV and its own en suite bathroom. Has it's own car park and parking was included which was a huge bonus.

I had such a attentive relaxing stay here, staff are very professional and rooms are huge clean and comfortable :)

Staff were very rude, no shuttle bus to the airport terminals, rooms were okay but a little outdated.

About 50 of us, including my 3 year old, slept in the lobby and the restaurant after a major overbooking error. The staff on duty did the best they could- and it wasn't their fault- but a night sleeping with strangers before a transatlantic flight was a terrible start to my holiday.

Cleaneness & nice breakfast excellent customer service polite staff. Thank you

Dated and not soundproof

The rooms smell of damp, they are very narrow corridors, the rooms are crammed , the shower leaked all over the floor, no remote for TV when I arrived. Took over an hour to resolve. The food menu very limited and not healthy options. Staff tried their best in very tired conditions. Will not stay here again

Very clean, relatively modern just the mattress is over used and very lean and not comfortable.

We had booked a queen room with spare single bed. This was not available on arrival - we were given a double room instead. The bedding and towels were clean but the room was dated and very cold. The fridge smelt mouldy and off and there were numerous stains on the carpets and walls. Not the worst hotel I’ve stayed in but should not have 4* rating.