Sheraton Skyline Hotel London Heathrow

Flight was cancelled so had to be rescheduled and we had to leave at 6am but could not refund for breakfast we did not have

Good

Could not control the thermostat Water pressure was very weak Restaurant provided pizza crust not cooked properly No complimentary shuttle

They are busy. I tried to call down to reception as the previous guest had obviously smoked in the room and it rang out for at least 3 times at over a minute. The weirdest was that they don't have the Hotel Hoppa and airport taxi transfer is 25 pounds = not cheap considering how close. I used Uber and it was USD19. I did use the lounge and the staff member on duty was really very very good and attentive.

We took the local bus and it was under 2 pounds and about 20 minutes

A great hotel near the airport with helpful staff and nice Indian restaurant!

We were given wrong information from the front desk about the bus going to the airport, which did create an issue

It was friendly

Great breakfast and service

Check in was friendly. Room was decent with a good shower . A novelty with a Starbucks in the lobby .

what airport shuttle? i was told there wasn’t ine

Clean room and comfy beds

Great hotel with lovely friendly staff. Excellent food in Sports Bar

The rooms are very outdated, the box spring did not have a bed skirt,the carpet is old. There are food trays outside of the rooms that seem to be there for quite a while.

No towels. No tea/coffee makings. Mould in bathroom. Arrived with lot of luggage. No trolley available to carry it up to the room. Furniture in room a mess. Disgraceful.

Close to airport. Needs a few updates to furniture and carpeting. Has refrigerator for your convenience and large room/bathroom. No free airport shuttle but can make arrangements for a shuttle or uber easily. Staff were extremely friendly and helpful!!

convenient for the airport but the hotel is very dated a lot of noise from hallway and neighbouring room every sound can be heard They couldn’t check me in until nearly 3pm as the room wasn’t ready! The ground staff very pleasant and helpful can’t say l will ever stay here again

This hotel is quite a distance from downtown London, requiring at least a 1 hour journey on public transport (bus and train). The room itself was clean but very drab with a poor functioning AC and mini fridge. Other issues with the room were promptly repaired by a very capable maintenance guy (broken wardrobe and safe). The furniture is scraped and desk chair very uncomfortable for my work needs. I would not recommend unless for a brief visit close to Heathrow. I was there for a 5 night business travel. Not up to Marriott standards in my experience.

Spotlessly clean. Excellent staff and quiet. Indian food at Madhu’s is amazing

Pros: good location, efficient check in, good sports bar. Good size room and bed. Cons: awful pillows & hot room = poor sleep. Asked for additional milk for hot drinks but not received. No standard tea bags or caffeinated coffee in room, no shower gel for a wash. Stain on carpet in room like someone had bled in There ! Busy reception for check out so couldn’t advise of the issues face to face. Not impressed by my stay. Many other options on Bath Road to choose from. Won’t stay here again.

Nasty old hotel, first problem is they are NOT linked to the bus hoppa servce for Heathrow - this is not clear anywhere - they are touting Uber instead. Secondly they checked us in a room hotter than a furnace with a broken air con unit hanging off the wall so it could not be turned off It took half an hour to move - into a more tatty old room miles of corridor away

On the whole it was an OK stay. The hotel corridors still feel like a Kafkaesque prison and the Sports Bar is over-lit with tables too close together (the staff were nice though). The rooms generally are comfortable and well appointed. However, my room had no convenient plugs. The desk thing only had European and US plugs under a broken lift-up flap, but that was irrelevant because the back of the desk wasn't plugged into anything. There was only one plug in the room, and that was in the far corner, behind the suitcase rack. I complained to management as I wanted to work, but it was impossible to run my laptop cable that far. They said I could have had an extension cable (which they didn't provide) and when I complained on checkout, they promised to follow up, but as of yet haven't. With so many options on the Bath Road, this level of service and provision just felt like a shot in the foot.

Really out dated rooms, air conditioning controls hanging off the wall and barely worked. Not very clean, hairs in the bed!

The greeting at reception was exceptional, a gentleman originally from Mauritious was an absolute delight. The room was excellent and the restaurant superb. No complaints

Not many restaurants around the area.

Ok stay. Food was good in both restaurants. Elevator a bit run down. 2nd floor hallway needs serious updating. The experience Going up on the Elevator and walking from that to my room made me question my hotel selection. The room looked just like the photo on line. The minibar/closet area looked a bit run down. Restroom was brand new.

Nothing to add

Excellent check in and fine Indian restaurant for dinner

Great Indian restaurant

Exceptional hotel with a great bar

Great place

Exciting stay, good breakfast

Not easily accessible to train/underground. Staff were friendly but few of the room conditions were not up to the mark.

Great overnight stay! We arrived after a 11 hour flight and found we’d been upgraded to a king room-fantastic! Staff are all extremely helpful-nothing was too much trouble. We will definitely stay again.

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I booked a 2 bedrooms with 2 beds each. The receptionist said "we are upgrading you with a sofa bed." I thought the sofa bed is in addition to our 2 bed units. NOPE! We ended up with 1 bed & 1 sofa bed rooms. I did not make a big deal since we were only there for 5 hours. We met with our local family - total of 14 of us for dinner. Of course in the rooms were only 8 of us; 4 in each room. When we came back past midnight from dinner, all 14 of us, the young security asked if we were staying there. I said yes, & showed him our keys for the 2 rooms. Our other family members left for their homes. He let us in, & followed us to the reception to ask if we were okay to go up. Just plain rude & a bit discriminatory. I have been member for Marriott for at least 25 years. The receptionist was a liar calling it "upgrade" when they were downgrade, & to be treated by the security like trespassers did not feel good at all. Will not stay here again.

The staff was kind and helpful. It was nice and convenient that the hotel had two restaurants and starbucks on site.

I chose this hotel because I had an early morning flight and it was just minutes from the airport, staff was helpful and friendly, restaurant was good but it had more tvs than I care for but then I’m not a sports fan.

Good location and friendly staff

They no longer have a shuttle to the terminals. Poor dinning options. No ice or vending machines.

It was a terrible hotel - very outdated. Air condition was not working at all.

Would’ve been a 5 if not for the scrambled eggs at breakfast which are grim!

The lounge with complimentary drinks and eats was very good.

Convenient location, rooms and beds comfortable.

The room including the bathroom we were given smelt very bad and mouldy as we walked in last night . Carpets are dirty too . Can’t fault any staff as they were all wonderful!! Management please check these rooms as don’t think they are up to standard and as a health care professional I am not impressed at all .

Breakfast was great, room was hot. Staff would not order. A taxi for us

Conscientious and clean. Lots of options around.

Lovely hotel and staff. Spacious rooms. Heathrow airport nearby

If you staying only within the LHR area, this is fine, but if you intend to go to city center of London, it is quite a ways away, and with constructions and closures of the metro, it was a bit of an inconvenience travelling to and fro to London city center

This hotel is horrible. It was hot outside and the heat was on in the room. It would not turn off & & the AC would not turn on. I ended up having to go downstairs and someone found me a fan that I could put in my room. The bed was hard. The carpet was absolutely filthy, walking down the hallways you would find areas where wallpaper was peeling up, there was holes in the wall walls & the side of the tub was rotten out. The hotel is in need of an upgrade. A serious upgrade. In the morning, I was told that they no longer have the shuttle bus. There are a few other hotels on Bath Road that are in the same area at the same price that are in far better shape. Don't let the Sheraton name for you. You will NOT get quality. Pay $10 more and get a hotel that you'll be comfortable in.

The staff this hotel are exceptional. They have good customer service and are very professional. The female manager, the lady cleaner and all the receptionists. I was very happy in this hotel for the 10 nights. Though the internet is sporadic but the female manager tried her best to make it stable for me for the last 4nights. Overall I was happy.

Really nice, safe and clean

This property needs major updates. No USB ports, the refrigerator didn’t work, cabinets and furniture were damaged. The lobby looks nice, but the rest of the hotel is very dingy. We asked for the room to be cleaned. It wasn’t. The conditioner and body soap dispensers in the shower remained empty. We had to call the front desk to get more. The onsite restaurant was overpriced and not good. An alarm went off in the middle of the night and we had to evacuate. They charged us £75 for early check in. One of the worst hotel experiences we’ve ever had. Do not book this hotel.

Stayed here for one night before flying out of Heathrow. Served the purpose and was a good and easy experience.

The hotel is not your typical Sheraton once you are past the lobby the rooms are tired. They are clean however the plugs were not working and we were called out for a fire alarm in the middle of the night with no guidance and staff direction because of the heat triggering the alarms. The front of house staff were helpful but we felt very bad for our friend who were travelling with us. They had no air in their room and dispute several service calls it wasn’t repaired and they were not offered a room change. Disappointing experience

They overbooked the hotel and charged me for not even staying there

Really close to central airport buss station,close to terminal 3. It's a very nice bar with good food and good service. The coffee in the room is instant only,but they have star bucks in the property, which worked great for me.

Hotel itself was great, as was the staff and breakfast. Important note: this is not an easy hotel for folks with overnight layovers at Heathrow. Hotel doesn't have an airport shuttle, nor does the airport's hotel hopper bus drop off at this hotel. Ride share cost £30 each way for a 5 minute drive.

Rooms looking a little bit dated and run down. Check in was nice and quick.

Great place but. Have to catch it on good day as it can be pricey. I hope you can give me an incentive as I use Expedia services a lot!

Good location for terminals, comfortable bed, staff polite and helpful but rooms, although clean, in need of refurbishment. Used Callucios Restaurant in Marriott Hotel next door for evening meal where sadly the service was very slow.

I set the expedia app to only show locations with shuttles to Heathrow. It showed this location, but there was no shuttle. Rooms were dark and in need of an update. A/C was loud.

Great for a one night stay to depart Heathrow. Planes are pretty loud though.

Check in was great, friendly and helpful staff. Room was great, exactly what we wanted, all clean and comfortable. Food in the sports bar was lovely, great service by Fleny. Would stay again.

Hotel is clean, and close to the airport staff extremely helpful

Neither our TV nor phone worked. Loud music allowed until midnight, barking dog, and uncomfortable beds. For an airport hotel, sleep for jet-lagged travelers (we were a family of 4) seemed to be a secondary consideration. Breakfast was good, but otherwise poor value. I would recommend staying elsewhere.

We stayed for one night and I do not recommend. We called ahead and asked for adjoining rooms for my family of 5. They said it would not be a problem over the phone but when we checked in they gave us two rooms on two different floors. It made me nervous to have my kids stay on a different floor. Our room had no ac and was so hot and smelly. The restaurant was one of the most expensive meals we had on our 12 day vacation!

The Hotel is great,the staff are al kind courteous and very helpful,this includes all catering staff and cleaners too,i would stay here again

Our stay at Sheraton was good. This hotel is close to LHR. We stayed only for one night. The eating options available were good. The breakfast in the morning had good options as well. We ordered pizza in our room and it came quickly but they forgot to provide any silverware.

3rd time staying here, always an excellent stay and lovely staff

I had planned a trip from Tel Aviv through London, to Canada, and booked the Sheraton as my layover hotel. Because of the unrest in the Middle East, my flight was canceled, and when I tried to explain this to Hotels.com they said they would talk to the hotel. This proved futile so they suggested I email them directly and hopefully they would understand the circumstances. Their response was cut and dry - No. I will not visit Sheraton again in any city I travel to again.

No facilities. I stayed because of the swimming pool but they don’t have it anymore. Photos on hotels.com are misleading as the bar by the swimming is no longer there As no amenities, it should be a three star hotel, not four

The best part of this property was the breakfast buffet and the kind server, Jasmeta who greeted us every morning with a smile. Unfortunately, our room was dusty, towels were removed daily but never replaced for our 4 guests until we asked, the TV did not work properly for the entire week and the outdoor Skyline area was closed. We brought the concerns to the front desk reps who told us the TVs were out in the entire hotel. With limited amenities during our stay, this hotel was not worth the price we paid.

Amazing hotel with excellent service! Very comfortable beds and large rooms. Restaurant inside nice. Will return

Smooth

Hotel was nice. Service was great. We ate dinner at the hotel restaurant bar and it was good. We did have an issue with the tv turning on and off constantly so told the front desk and they had maintenance come fix asap. I think they need more signs in the hallways to direct you back to a lift/elevator. This hotel is HUGE and you can get lost trying to find a lift. Hotel was quiet so was able to get a good nights rest.

1st room2089 smelled of cleaner covering a vomit smell? Changed to 2057 which smelled of cig smoke in Bathroom and was very hot. AC could not keep up. Set up for charging phones and plugs unacceptable, had to move furniture. Adaptor doesn’t fit in provided slot on desk.

This by far was one of the worst hotel experiences I’ve ever had. This hotel should certainly not have a 4 star rating. It is a horrible embarrassment to the Bonvoy Marriott brand. Literally the only saving grace of this hotel is that the staff was friendly and helpful. I had a 4 rooms with 5 night stay for our group. The AC did not work, the TV’s did not work, the refrigerator in one room did not work. The furniture is worn. The carpet though stained and lifting with rolls and creases. There is no cover sheet in any room, just a duvet as a cover. The tubs and deep and very slippery. The face bowl and floor tiles cracked in multiple places. The pillow on the beds ridiculously flat. Even if folded thrice you wouldn’t be comfortable. I cannot recall ever having such a horrible experience. This hotel should be a 1 star rating and removed from the Marriott brand. Once again it’s only saving grace was the professional and courteous staff.

All very good and room upgrade wasmmuch appreciated. The rating would have been excellent overall if the TV had been working during our stay (room 2003). Staff were excellent!

Everything in the room was broken! The mattress was uncomfortable.

The worse hotel we have ever stayed at and left after one hour

Had to move room three times. AC in all three rooms didn’t work. Bathtub drain clogged and repairman tried to use a gross toilet plunger to unclog. Staff was nice but that’s about all I can say.

The hotel stored our luggage while we visited London which was VERY helpful!

Stayed for one night before flying out of London. Nice room and staff.

Polite staff on check in. Clean hotel. Room was lovely and clean. Pizza was good value. Check out quick znd easy.

Positives - great view of the runway and good parking. Negatives - really poor room, very dated and old, bathroom tiny (especially the shower cubicle), felt unclean with hairs on the floor and carpet didn’t look hoovered, tv had a mind of its own and kept coming on and turning off! I would expect more of a Sheraton!

Check in was good with friendly staff! Booked 3 rooms for family for one night lay over. All 3 rooms had a television that switched itself off and on every 5 seconds! Complained numerous times and asked to be moved. Was told there was a problem with all of the hotel and they were working on it! But reception and bar televisions worked fine! Felt we were being lied too, and they were old t.vs not being replaced in many of the rooms. The air conditioning control unit was broken and half missing. Only decaf coffee available in the room. Had to ask for regular, which took staff ages to locate. A disappointing stay at this hotel! On check out they tried to offer free starbucks as compensation! No time to take advantage of the offer!

The Sherston was not only convenient, but quuite comfortable. My one complaint was the restautant. Very noisy and the food was just OK. The only other choice was Indian and flat out cant stand Indian food, way to spicy for me.

Excellent

Good

Giod

The room was very dated. You could feel the springs in the bed. There were no outlets beside the bed to charge your phone. When everyone uses their phone as an alarm, not being able to keep your phone on charge in the evening was an inconvenience.

The rooms look tired. The first room they gave us hadn’t been properly vacuumed or mopped; the second room they gave us after I went back to the front desk was small, extremely beat up with broken woodwork and a broken thermostat. The third room was much better, but still tired looking. I don’t think the in room phones worked (no one ever answered). It took 3 requests over 4 hours to get face cloths for our room. Front desk staff was apologetic and looked like they wanted to help , but clearly the hotel was under staffed. In short, a real letdown from my last visit there a couple of decades ago.

Airport hotel that requires you to use Uber. No shuttle nor a connections to the hotel hoppa service

The beds were old, hard and sloped in the middle. The wood furniture was scratched in multiple places. Overall, the hotel is not being maintained very well.

NO POOL, it’s literally cemented over. PAY for in room WiFi, otherwise go to lobby. Inconvenient lay out when trying to get to room, unless you’re next to an elevator. The front door didn’t open when trying to leave… Just pay the extra and go next door. PRO, two bus stops right there

.

Very comfortable, lots of breakfast options available & responsive. Only thing lacking is the airport shuttle

Not many people around to help, and there wasn’t any place to buy a water or any vending besides the $15 bottle of water in the hotel room

Good sevice