Aubrey Park

corridor carpet need vacum cleaning. Room was ok.

My recent stay in this hotel wasn't great. I have asked for a quiet room (like before) but got one facing the M1 motorway. Therefore it was noisy as traffic was constant day and night. The room conditions were not great either.

We arrived at around 8pm. There was nobody on reception. A member of staff did walk past but didn’t come over as they went opposite direction. Stood for 15 minutes with other guests wanting to check in. Eventually they arrived but no apology. It was as if it was our fault that we was late. The bed was very uncomfortable as it was like it was on stilts and the walls are paper thin so you can hear everything in the other room.

Very pleasant staff, lovely clean room. I ate in the lounge bar and as a solo female felt comfortable and safe at all times. Also the best butter chicken curry i have ever tasted.

The hotel is not in good condition, there is cracks all over the bedroom, the carpets are old and stained. Radiators clearly don’t work as they put an extra heater in the room. The windows are in very bad condition. The gym is not great and one of the machines does not work. I would not recommend this hotel or would I stay here again. You get what you pay for!

Free parking, nice location and amenities. Smart TV would have been better to have instead of just satellite tv.

Beds were too springy. Menu options were not what we received eg chicken supreme seved with just gravy and very little sweet chilli on the salmon. Room was ok for one night. Staff were great, very friendly and attentive.

Nice fairly basic room but clean and comfortable. Unfortunately a long walk to the room from the foyer and bring a jumper as the room was quite cold.

A little shabby and dated but good value for money. Food was very good, especially the breakfast. Our stay was a Sunday so few guests - and few staff too!

Good helpful reception. Husband disabled so had to use lift. Access to lift by ramp which needs replacing for a more permanent one. Disabled room was clean but the shower needs attention. Breakfast very good

A nice hotel that lacks enthusiasm and could do with a deep clean. Feels like it only really cares about conferences and the rooms are a bit dated. A comfortable stay but little things like the gym being dirty, no handwash in the rooms and grubby towels made it feel unloved.

Left waiting at Reception for check-in for about 10 minutes. When the Receptionist DID turn up, there was no apology whatsoever. The room was functional. Tired and there was spots where cleaning had been missed. Curtains were ripped, bathmat was falling apart, tv didnt really host any channels, WiFi was non-existent, and no instructions as to whether there was a password anywhere within the room. Staff at breakfast looked like theyd rather be anywhere but there. Teabags were removed a minute after we arrived for breakfast at 09:30. When we asked whether they had anything, the lad brought two standard tea bags bag, as opposed to the selection which had been there moments before. Breakfast selection was decent, but the hot food did look as though it may have been there since 06:45. The best interaction we received was as we left - the receptionist was very cheerful and pleasant and wished us a good day. Overall, this could be a great hotel, but it needed a lot of attention to detail that was sadly lacking

At best the hotel is tired. Staff make you feel an inconvenience. The rooms need attention. The fire alarm went off at 1am and nobody ever apologised. All the grounds need some attention. Senior staff sat around have private meetings

The room was hard to find upstairs and downstairs an alarm went off at 2am in morningand a power cut at6am in the morning

Really great stay. Lovely even meal, great breakfast. Room was very clean and bed was comfy. I'd happily stay here again and bring my wife. Some slight attention needed maintenance wise but nothing I'd complain about, especially give the price. I'll definitely be back when in the area. Plenty of parking.

Clean friendly hotel

As always - a great comfortable stay. Easy parking, close to the M1 and beautiful grounds.

Nice hotel. Good price would stay again.

not impressed with the room as upon arrival a white polyester wig was found in the room at the side of the dressing table. took it downstairs and was told management would be informed . nobody made any contact with us during the 2 night stay . most disappointed . not what we expected to find in our room that was stiflingly hot over night . the only good thing was the breakfast that kept us going most of the day

My go to hotel for attending House & Classics. Not that close but just right for me getting to and from the event i attend and quiet when i return. Always happy to see me return and i'm always happy with everything here.

Friendly staff & very clean

Room smelt of stale smoke. It was worse near the bedside cabinet and then I spotted the telephone that was filthy and that is where the smell was coming from. We had to sit it on the window ledge behind the curtain to try and get rid of the small, it was also thick with dust behind the cabinet. Both curtains were ripped on the edges, there was no privacy either so had to have the curtains closed as windows were bare. Room had not been throughly cleaned and there were marks on the bedsheet too.

Stayed 1 night in a double bedroom. Room was good enough, clean, quiet, comfy bed. Just a little outdated that’s all. Breakfast however was not great. So many flies swarming put me off. The overall selection of food was not so great as well as the quality.

We had a very pleasant stay. It was clean, comfortable and quiet. The staff were friendly, the breakfast good and it was all better than we expected given the negative reviews.

It was perfectly fine for one night, the staff was really nice. The room was out dated and could use some improvements (including a new mattress). But overall fine for a short stay, beautiful area.

The place is cheap so if you want cheap then go for it, but everything is worn and needs replacing, the bed covered where disturbed as if someone else had been in the room and there where no fewer than 15 blue bottle flies in the room. The only car charger didn’t have any signs for it so a van was parked in the spot so I coupons plug in to charge the rental car. I left immediately and went to stay at the premier inn locally

Great staff

We didn’t like the fact we couldn’t find our room, it was up or down stairs, or ther side of building. Took us ages to find our room,even with help of staff! Very confusing! Our friends had the same problem! Took the lift as advised but still far from our room!

Mouldy , dirty , rude staff Never a 4 star

Black mould Dirt Cobwebs Spiders Dust Horrid

Very nice place to stay

The staff were very friendly and accomodating. We found the Hotell very basic and in need of a complete refurb. Many areas are tatty and 1970s style. Cooked buffet breakfast was cold.

Hotel is a bit tired. Fine to stay in for one night.

Unfortunately this hotel is nothing like the photos or description. Not very clean, very tired and terrible beds and bathrooms. Breakfast was terrible so went elsewhere for food.

The hotel was lovely, set in fabulous grounds. The room was lovely and staff were friendly. Breakfast was good. Most of the food wasn't labelled with allergens though, so had to ask. Sadly the bar was poorly stocked. Half of the pumps were off and the only snacks available were nuts. The bed and pillows were hard. The hotel served us well enough though for an overnighter on the way to a family function.

We found the hotel very comfortable and clean, the staff were very friendly and helpful only stayed the one on our way to Dover but would stay there again

Hotel looks great on website but when you get there quite a different story. Very dated, badly maintained, garden furniture in very bad condition and dirty, which is a same as lovely gardens. Our room was very basic with tap coming away from bathroom sink and chips in shower base, water also went everywhere as shower screen is not long enough, definately not a £99 room, more like a £55 room. On the plus side food was really good but very over priced, and drinks are very over priced, you would need a mortgage to stay there all weekend if you were eating and drinking there. Staff were very polite.

The room was ok though very warm (a fan was provided and the window opened) and the bathroom had no extractor fan. Chair & sofa were a velvet type material which I dislike. The curtains failed to blackout due to moth holes. The second floor has multiple stairs and each trip to or from the room felt like a hike. Breakfast was good and staff were attentive and there is plenty of free parking.

communal areas were unkempt stained carpets staff lovely. breakfast cold room fine clean bar area the carpets and seats were all stained. gardens were rough could not sit at tables as benches were rotten

Good location Room clean tidy and comfortable. Service friendly and helpful Food was great good quality and service

Last minute stop whilst travelling, nice room.restaurant shut at 9 but bar food on till 19, small gym with everything you need.

The room was very small and the bathroom wasn’t very big The plug in the bath was stuck had to hold it open when showering with a spoon

Friendly staff. Clean hotel and rooms. Lovely food. Great location (50 minutes uber to London was £48)

Value for money Very comfortable bed best sleep I’ve had in a long time

looks great on the approach and has plenty of appeal ..Until you get inside ..what a dump for the price i was expecting 4 star standard rooms etc ..this is 1 star at best ..migrant flop house ...

Stayed for 1 night for business. I would happily stay again.

Only stayed for one night for husbands birthday and we stsyed in a suite room. On arrive staff were helpful and polite On the whole the Hotel looks dated and needs a revamp as the decor looks tired. Our room also looked tired and the curtains where torn and drab. The actual room was spacious though and bed really comfy. We had the breakfast next morning which was great but again the dining room looked in need of a decorate

The hotel is rated 4* but it certainly felt less than that. The building and decor is very tired. Facilities are very basic. The corridors are of poor quality. Stained carpets. Chipped and marked paintwork. The cooked to order breakfast was lovely, however. Continental breakfast is basic. Good location for St Alban’s.

Overpriced. Run down. Not 4*. Would never stay here again.

My room wasn't great this time. Stayed in room 145 and it was VERY small. No plud socket near the bed and their were lost of small flies in the bathroom. Bathroom was more than small without sufficient room to put my toiletries. I couldn't have the ironing board out and navigate my room at the same time. Dissapointing

Listed as a 4 start hotel is very generous, the property does need a lick of paint around the communal areas With regards to the room, there was marks on the wall and the draw was full of dust I probably wouldn’t stay again due to these issues

The place time had forgotten. Very dated and shabby, lights hanging off walls, ripped curtains, un hovered floors. Not worth the money.

Came back to Hemel to finish final details for selling my late parents house. My Mum had always wanted to visit but never managed it. Room was a newly renovated one, shame four of the drawers didn’t close in the tv unit. Room was quiet being at the back and needed the fan on as so warm. Staff were very friendly and helpful. Ate in the restaurant the first night and the bar on our second and final night. Both meals were excellent. Breakfast was amazing with a great choice and regularly replenished. Seating was nicely spaced so felt you had your own space. Loads of free parking in car park with cctv which was a real bonus. Would definitely recommend to others wanting an overnight break. Just off M1 so very handy but still quiet. We had two nights great sleep in a very comfortable bed and slept in late on second morning so pleased breakfast served till 10.00 otherwise would have missed it!!

Nice location, nice price for the area

There are no nets on the windows of the ground floor complex for privacy or natural light, it’s either black out curtains or nothing and total visibility into your room, or other people’s room. No welcome guide or material for the phones in the room to call reception or room service (normal 0 or other macro buttons do nothing) or explaining how the shower works, single walk in shower three knobs no marking / colour coding on how the mix works so either scolding or less scolding water, all three turn on the supply. There is no AC but a fan is provided. The room was clean. Dated old hotel, warren maze of corridors to get to your room. This is not a 4 star hotel. I won’t be staying here again.

The hotel is in a nice location but the hotel itself looks tired inside. It has a very complicated layout in terms of location of the bedrooms. Services are pretty basic and it is more of a budget hotel.

Staff were friendly. Room was ok but a bit dingy. Shower was slightly blocked so water wasn’t draining to great. Went to breakfast about 9:30 and they were serving till 10:30, but there was just scraps left. So our paid breakfast was 2 slices of toast. I see people asking where the food was and they were bringing out the odd item out separately so we paid for nothing.

It was very quiet and clean. Had a great nights sleep!

A little dated could do with an update. Bathrooms and showers poor.

Always a great stay here, clean, comfortable and great bar and dinner.

Was a good nights stay

Very run down hotel,shower leaking into carpet through the wall,central heating not working so had a very old electric fire with a piece of wood as a foot!Smells of damp,curtain ripped,dirty room,couldn’t use kettle or cups as stank and had a sticky film on cups,toilet leaking water,very noisy pump,completely different to website photos!

Nice clean room , my only gripe is the shower , out of 3 taps on the wall 2 of them seem to just turn shower off , one appeared to do nothing and wasn’t clear how to turn the hot water down as it became scalding hot very quickly but for an overnight stay in a very reasonable priced room I’d use again

Room was very warm - so turned Radis valve down which had some positive effect

I would thoroughly reccomend this hotel great staff very clean great location

The hotel smells terrible! Felt damp and there was a smell of burnt hops in my room. Bed was uncomfortable checked out early and the breakfast wasn’t good it tasted awful!

Absolutely bad experience,room was totally run down in need of a full freshen up ,light in bathroom hanging from ceiling stains on walls and carpet where water leak had happened bed uncomfortable poor quality pillows ,had no sleep due to couple on drugs next door shouting and talking loudly ,got moved to another room at 3:20am ,couldn’t sleep in that room due to toilet constantly filling with water all morning ,breakfast was very small and overcooked

Nice simple hotel easy parking and lovely staff ideal for a quick stop rest hotel

Was OK. Seems like it needs a major update and face lift.

This was probably a decent wedding venue in the 1970s, however it hasnt been updated since then. It is all a bit tacky and broken. Customer services was awful, room was dated, breakfast was less than basic. God forbid you have a problem, as they will call you a liar and ignore you. Awful place.. even if you think it is good value, it wont be

Thinnest walls ever and very old facilities.

The rooms were shabby and not particularly clean.lifts didn't work. Many radiators leaking, carpet's stained and torn. Overall the hotel was very run down.staff did not seem to be trained in hospitality in regard to customer service skills.Sufice to say this is not a 4* hotel.

The horel looks a lot better in the online photos. Sadly the building is very rundown. There were leaking radiators and stained carpets, the corridors were very cold. The exterior of the building was in a terrible state with paint peeling off and we could see a pile of pallets outside our window and the gardens were overgrown. That said the staff were polite and helpful and the breakfast was ok however we wont be returning. 😕

We had stayed there before, when we arrived the heating in our room didn’t work but the lovely receptionist sorted us out with a fan heater for the second night. Bit disappointed that our room wasn’t cleaned at all for our 2nd night ( just emptying the bins would have been nice!) Another area for improvement would be to fix the massive potholes at the entrance of the car park… but the location is great and the staff are really lovely!

Been before it was very good.This time on the 11th January Very Cold in the Hotel. Even some of the staff had coats on. The breakfast plate’s just about warm, the cups were like ice!!! so they made the tea or coffee just about warm. When you’re away it’s nice to be warm. I know power is expensive, but just stick another £5 on every body’s bill.

Good place

The hotel was clean and spacious and the staff friendly. There were no restaurant facilities but as I was visiting relatives it didn’t matter to me but could have been an issue if I hadn’t already eaten as there are no eating places nearby without a drive. I wasn’t informed if this when I booked

Very spacious hotel and nice surroundings, although the hotel is looking old and tired and much in need of refurbishment, as old carpets and lift have heavy pungent smell, and unpleasant when moving around the hotel

We stay in this hotel quite often as it is near family. The staff are friendly and efficient. Breakfast is very nice. Some parts of the hotel are a little tired and need a refurb but rooms are fine, warm and beds comfortable. Price of room is very reasonable.

Have stayed here several times and always does the job as a good work stop with decent food.

There were cobwebs around the light shade otherwise the room was lovely and warm and I had no trouble getting a good nights sleep.

Very good to stay at,with good food/service. The remote for the tv not working!

Did not like being charged £25 for having a dog stay in our room. Rather excessive when no facilities offered specifically for the dog.

I was really impressed by the quality of the room vs the price paid - well done! Will stay again.

This was an okay stay. Lots of car parking space, but only a few in front of hotel. My room was a long walk from reception, but adequate for a 1 night stay. Cannot remember much more about the venue.

Venue was where my training was held so convenient. Was a pleasant stay though some areas seemed a little dated.

The hotel is ok and the location is where we wanted to be

This si the second visit to this property in the last few years, I didnt recall how poor condition it was the first time i visited ( for a week ) . Vomit uncleanrd at the top of the stairs to floor 1, a Buffet breakgast that quite frankly can only be descaribed as grim for the princeley sum of £15, for this i woul dexpect fresh to order. The property itself is very tired and needs bvadky updating, location is great and it should potentially be a winner but service is mediocre at best.

Staff were very helpful (I was there convalescing after an operation). Staff shortages meant that a room meal was late/forgotten, and my room was not cleaned at all one day.

Sad part is that we chose this hotel to watch the football, when we was ready to have food at the bar and watch football we were told that it doesn’t work. So we had to leave the hotel in the rain to find a pub to watch the game. Hotel staff didn’t help or assist with recommendations. The breakfast in the morning, very mediocre, the area was very dated, didn’t look very pleasant. I wouldn’t stay here again, overall the hotel was a 2/5, very dusty and unclean.

Its just one of those Hotels that used to be nice but hasn't seemingly been renovated at all and is now slowly falling apart. What I did like is the change of towels every day.

I booked the king suite, its huge, lovely sofa area and the biggest bed ever! Complimentary water and snacks were a nice touch.

Our room had ripped curtains and window sill paint was peeling off. Bed and bathroom was ok

A very tired and shoddy establishment. Barely worthy of two stars never mind four. Peeling paint rat boxes leaking radiators

Could hear the other room guests snoring poor isolation and very bad quality

The hotel did not give me a key for my room and was told system was down. In the morning the shower did not work so could not shower

It was okay

A bit dated and not the cleanest room.

The whole property needs updating and cleaning. Staff kept disappearing so no service in the bar. Would not recommend to anybody.

Lovely stay at the hotel. Helpful kind welcome staff on reception. Lots of space in our junior suite. Lovely gym. Had a lovely meal in the evening and were impressed with the standard. The staff were lovely and accommodating with the kids. The grounds could do we a tidy up to be able to use the outdoor tables and pergola etc. The breakfast was nice but we arrived at 9.20 and felt like it was the end of breakfast although it said there was breakfast till 10. We wouldn’t want to waste food but it would have been nice to been offered to get anything that had run out such as bacon pastries etc but we had to ask for this, only a small thing but would have made us few more welcome for breakfast etc. overall we had a lovely stay and would come back.