Al Bustan Palace, a Ritz-Carlton Hotel

The staff were so nice and helpful

It’s a bit old property need to renovate

Ladies private beach

Closing hours of the private beach and pool was early

Staff helpfulness and that really helps

The rooms were just alright Overall staffs felt less so getting help especially in Al Khairan was difficult . Buffet options was limited yet the price was the same. I can back in November last year and it has much more options and more staff to cater. Could be the time and season but I felt the difference.

Location of the property is unbeatable. It’s super green, sun-beds are in the grass with the palms around, from everywhere you can see beautiful (for this places) mountainous landscape. Breakfast is exceptional. Rooms are clean and well maintained. I will recommend this hotel to everyone who goes to Muscat cause it’s only 15 min away by far and definitely better than anything else.

I didn’t like only small details like absence of body lotion in the room. Cause normally you don’t take such things to 5 star places.

Nice location and beach

Only the buffet restaurant was open , other restaurants closed

الهدوء والموقع

الأسعار مبالغ فيها جدا مثل المشروبات والوجبات والسناكس مثال وجبة عشاء لشخصين 39 ريال وجبه عاديه بصراحه كثير. والاصناف محدوده جدا

Our stay at Al Bustan Palace truly exceeded our expectations. Celebrating our 10th wedding anniversary there was one of the best decisions we made. From its stunning, Instagram-worthy architecture and breathtaking façade to the exceptionally accommodating and friendly hotel and restaurant staff, every aspect of our experience was memorable. The service, ambiance, and overall hospitality made our celebration even more special. Our stay was absolutely worth the cost, and we would highly recommend this beautiful resort to anyone looking for a luxurious and unforgettable experience. We look forward to returning in the future and creating even more wonderful memories at Al Bustan Palace. ⭐⭐⭐⭐⭐

Je crois que c'est l'un des meilleurs hôtels que j'aie faits.

Beautiful hotel, great location, breakfast buffet and dinner quality and variety, very big rooms, incredible lobby

Limited restaurant choices, kids pool and slides are far away and quite small

Vriendelijk personeel en kwalitatief goed eten.

Te veel kleine kinderen. Ik had meer een adults only vibe verwacht. Maar het zat vol met gezinnen met kleine kinderen.

Calm and pool

Bathroom was horrible not hygienic saw a roach in the room. Service extremely bad. Zero Service in Lobby and very bad treatment. Very shocking !!!!

The pool area

The hygiene and food

Great location, amazing breakfast buffet, great facilities (gym, kids pool, pool, beach), the beds were very comfortable, great hotel to relax.

For a 5star hotel it could have been cleaner, it showed that it was quite empty and older. We stayed in the same hotel 10 years ago and it has aged since then. The restaurant for the evening were expensive and not nice, we recommend to eat somewhere else. Its an amazing hotel but I am not sure the hotel meets the standards for the price you pay.

Nice pool and good room

location is tranquil & relaxing reception are very nice and helpful. In general their staff are very professional & hospitable

This hotel anyway will close for renovations its very old facilities are below 4 stars hotel and prices are exaggerated. Plumbing and lighting problems.

La plage privée pour femme, le service et l’établissement somptueux

Rien

Бассейн и Территория

Старые номера и не особо чисто

Everything

Le hall d accueil majestueux, les chambres la piscine, le jardin , la plage magnifique,le personnel , le petit déjeuner …

Rien

This place is very unique. Great pool. Lobby is breath taking. Gym is well equipped.

Food could be better and parts of it are outdated. Looking forward to be a guest again after the reservation.

Pool selection and breakfast really nice and staff extremely accommodating

Beach isnt the best, its disappointingly dirty, I took myself and the kids and we did a quick 10-15minute litter pick and came back with almost 20 plastic bottles and rubbish. The hotel its self is grand but in need of renovating and updating, it feels like a step back in time. The bathrooms are extremely small, you would not want to do more than a few days in that set up... AC is also abit dated. I dont think I would stay there again until its fully refurbed.

Helpful staff, grand looking hotel.

Rooms could do with a refurbishment as they are slightly dated and hotel is over priced in my opinion.

Location is great for short getaway from the busy streets. Beautiful green gardens surrounded by mountains.

تجربة جميلة كل الموظفين في قمة الرقي والتعاون.

لا شي. كل شي جميل.

Pool, sailing, breakfast

I booked two rooms. my friends had a twin rather than a double. almost all resturants was closed and we were not advised of that so ended up eating out the second night the meal we had was good, though the starter and mains came out the same time thought that it was expensive vs our previous visit

Sehr schön es Hotel.

Wir hatten jeden Tag Vogelscheisse auf dem Balkon.

La propreté Le personnel Le petit déjeuner La plage La piscine

Hôtel un peu excentré

Location and the breakfast buffet was fantastic, gardens were nice

Rooms were dusty and old Hotel smelled mouldy, outside of the main lobby it’s extremely dated, beach area is not very clean Toiletries for a ritz were awful, wish I brought my own, fridge didn’t keep anything cool and made noise throughout the night Value for money very poor

the room was species, perfect view, and clean. Both breakfast and dinner were full of verities.

not applicable

The location, the facilities and the hospitality, one of the best resorts in Muscat if not the best.

It was very hard contacting the hotel to arrange for early check-in, had to call them over 2 days and everytime they mentioned they will get back to me and never did, I had to email them and still didnt get a solid response

Sehr schönes Haus, fantastischer Pool und das Personal grandios.

An diversen Bereichen wäre langsam eine Renovierung notwendig um dem Preisniveau gerecht zu bleiben. Das Essen war zwar sehr gut, aber in Anbetracht auf Lohngefüge und Lebensmittelkosten massiv zu teuer und sogar 10-20% über Schweizer Preise, welche wir uns gewohnt sind, aber auch wissen, dass die Personallöhne in der Schweiz massiv höher sind. Ritz-Carlton hat da eine enorme Marge!

La Hall è sempre spettacolare, una colazione completa e servita in uno splendido giardino vista mare

Le vrai coup de coeur de cet hôtel, c'est l'extérieur. Un grand parc très bien aménagé, de belles piscines, un panorama à couper le souffle. On se sent vraiment dépaysé, et c'était l'objectif premier de ces vacances. Rien que pour ce point, je le recommande à 100%. Le hall d'entrée aussi, spectaculaire. on a tous eu un effet Woaouw. Tout le staff était au petit soin et le petit déjeuner était très gourmand. Même les viennoiseries/pâtisserie étaient succulentes ! Même les restaurants sont bons, avec une mention spéciale pour celui qui est au bord de la mer. Enfin, un espace kids pool très sympa avec des toboggans, des jeux d'eau et un parc, un pure moment de récréation pour les enfants !

Le kids club est un peu limité, si l'on compare au premier hôtel dans lequel nous avons été à Muscat. Il est petit, aménagé seulement d'une ou 2 petites tables pour coloriage, quelques activités moyennement fun pour les enfants, une coupure entre midi... Bref, ce point est selon moi à améliorer s'il veut se calquer sur le standing du site. Notre grosse déception c'est le buffet du soir. Malheureusement nous sommes allés à Oman pendant la période du Ramadan. Alors que le premier hôtel dans lequel nous étions avait gardé une grande variété au niveau du buffet pour resté adapté à la clientèle de tourisme, le Ritz Carlton, lui, proposait exclusivement un buffet de plats traditionnels pendant toute la période de Ramadan, donc toute la période de notre séjour. Peu de variété, puis surtout très très répétitif tous les soirs. Déception particulière car nous avions vu le programme de base, avec des soirées à thème tous les soirs. Aussi, la plage n'est pas vraiment aménagée. Enfin, les chambres étaient jolies mais pas forcément au niveau du standing de l'hôtel

I first stayed at the Al Bustan Palace in 2006 before it was a Ritz property and really wanted to go back to Oman to check it out. I took the family with kid, mum and grandmother this time and it didnt disappoint. Infact they exceeded my expectations. Everyone loved the place. Its been very noticeable since COVID that luxury hotels globally have gone down in luxury service and value. A lot of 5 star / luxury hotels are, now trying to please everybody with very high price points. Which is obviously the opposite of luxury. The Al Bustan Palace is a rare exception these days. The Ritz have kept the luxury vibe of the previous operator. Its old school old money luxury but with modern conveniences. A perfect balance. Our Christmas Dinner at the beach was sensational. The rooms are great but i would advise to go for the bigger rooms / suites if youre a family. Bathrooms incredible. Simple and luxurious, not complicated and annoying. The breakfast is amazing! Every day Ali one of the servers, without asking brought the family traditional Omani breakfast side dishes for us to try, explaining every ingredient, he is a star! it is details like this that i appreciate as luxury. My phone broke on day 2 and the manager organized a car to take me to a repair shop with a 3 hour tunaround door to door return AMAZING! The restaurant offerings, the swimming area, the management, the staff from lobby to housekeeping are top notch. It is VERY noticeable that they all have great training and lot of experience. A breathe of fresh air. I made a comment to my family before we left that sums this place up pefectly. "I could actually live here for a good portion of the year." Definitely going back. It's sneakily become one of my favorite places in the World. Love it!

Nothing to dislike.

Piękny ogród, przestrzeń i plaża. Pyszne śniadania, ogromny wybór dań.

Hotel jest niestety stary… co widać i czuć w pokojach, w częściach wspólnych. Hotel wymaga natychmiastowych inwestycji i remontu gdyż potencjał ma ogromny!

Stunning hotel with beautiful gardens and a lovely beach. Super kind staff and delicious food!

Die Empfangshalle ist sehr eindrucksvoll. Das Personal ist äußerst freundlich und bemüht, alle Gästewünsche zu erfüllen. Da uns die Lage des ersten Zimmers nicht gefallen hat, hat man uns ein Zimmer mit Poolblick (Upgrade) angeboten. Das Abendessen war sehr gut. Durch seine Alleinlage ist das Hotel sehr entspannend. Der Pool hatte eine angenehme Temperatur und Größe.

Die Zimmer sind verhältnismäßig klein. Das Zustellbett für unseren Sohn verstärkte dieses Empfinden. Das WLAN funktioniert oft langsam.

Groots, top locatie maar beetje dated accomodatie. Kamer uit stekend. Service uitstekend

Matige restaurants.

Every thing.

Its is expensive, but worth for the money

Everything! A beautiful hotel in a beautiful setting with an exceptional staff.

Nothing.

L'endroit est splendide, entre la mer et les montagnes, le jardin est sublime, la chambre très élégante, le lobby spectaculaire. Le tout fait penser au conte de fée. Le personnel est professionnel et chaleureux.

L'hôtel est vieux et mérite un rafraîchissement sérieux, les parties communes en particulier- la moquette tachée, les murs abîmés, qq parasols déchirés, transats à la peinture écaillée...

Ein renommiertes Luxushotel, welches durch seine Empfangshalle und den sehr sympathischen Empfang besticht . Ein grandioses Frühstück, welches uns beeindruckte. Das Personal sehr sehr freundlich, hilfsbereit und aufmerksam. Die Restaurants im Hotel bieten hervorragende Speisen an . Vor allem das „Pavillon“ direkt am Wasser war super.

Die Zimmer sind in die Jahrzehnte gekommen, sie sind , für arabische Verhältnisse, klein und nicht modern . Da sollte zukünftig etwas investiert werden. Unser Lagoonzimmer , direkter Zugang zum Pool, war dunkel und alt.

Clean and very peaceful

Gym could get updated

An amazing structure in a beautiful location.

We weren’t able to take possession of our room until an hour after the agreed time of 1500.

Потрясающий, роскошный отель. Все очень красиво, чисто, достойно, на высоком уровне. Обслуживание- исключительное! Внимание к каждой детали!

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Everything was absolutely perfect. The Palace is a pure experience with its magnificent architecture. Everything was so clean and shining and the staff was absolutely perfect in everything.

Les extérieurs et le lobby sont sublimes Très bon petit déjeuner Restaurant sous forme de de buffet très bons

Le service n est pas à la hauteur d un 5 étoiles .personnel débordé au petit déjeuner .Vous pouvez attendre 20mn votre café Personne ne vous installe à la piscine vous essayez péniblement d ouvrir seul votre parasol

The entrance hall

Our room and the view were lovely! The breakfast and dining experience were also top notch. Everyone was friendly and helpful amongst the staff.

The pillows :-) I have a disc problem so this is more my issue than the hotels....

Fantastic setting. Great weather (January) Beautiful pools all tucked in between the beautiful see and scenic mountains. Great restaurant and bars overlooking the ocean and pool - great place to swim in both. Gym, Padel, Tennis all looking good.

Staff occasionally a little absent minded (4* rather than 5*) - but nothing to really complain about unless you are in a hurry.