New White House Ratnapura

Cleanliness and orderliness were maintained to the highest standard; everything was arranged in a very attractive and organized manner - simply excellent.

The staff didn't really interact with us, and there wasn't even a place to get hot water; we only found out at checkout that we could have actually gotten morning tea from them.

C'était parfait. La chambre était spacieuse et confortable, c'est ce dont on avait besoin. Le gérant a été très gentil avec nous :) C'est un bel établissement

The room was spacious and clean. The staff was ready to help.

It is situated at the end of a narrow winding road. I had to ask for a duvet and a kettle even though they should have been provided with the room. The toilet seat was broken. There were some constructions taking place in the same premises and it was very noisy in the day time.

Greate place to spend the leisure.

Als ich das Hotel gebucht hatte, rief mich wenige Minuten später Sampa Wayo an, wann wir kommen. Tatsächlich holte er uns auf die Minute genau am Busbahnhof ab. Er nahm sich auch Zeit uns in ein günstiges, aber sehr gutes Restaurant zu führen. Das Hotel liegt sehr abgelegen, ist daher sehr sicher und bietet eine tolle Aussicht. Es ist leicht ein Tuk-Tuk zu bestellen und für 230 Rupien in das Zentrum zu fahren. Unser Zimmer hatte eine Klimaanlage, einen Ventilator und ein angenehmes Badezimmer. Obwohl kein Frühstück angeboten wird, bekamen wir für 600 pro Person am nächsten Morgen etwas zu essen. Insbesondere Sampa Wayo kümmerte sich um alles und las uns jeden Wunsch von den Augen an. Selbstverständlich organisierte er am nächsten Tag unseren Ausflug. Die Gastfreundschaft ist kaum zu übertreffen. Wir haben uns sehr wohl gefühlt. In Sri Lanka ist nicht immer alles perfekt. Man kann einfach freundlich fragen und das Personal versucht eine Lösung zu finden. Schade, dass wir nur zwei Nächte bleiben konnten.

Da fällt mir nichts ein. Zum Verbessern gibt es immer etwas.

The hotel is very well kept and simple enough to enjoy a good stay. The staff is extremely helpful and kind and ready to assist with any need. Sampa, especially, went above and beyond to provide tailored guidance to show us around Ratnapura.

The location was slightly outside the town. Not necessarily a bad thing in terms of peacefulness. It just required us to help guide tuk tuk drivers back to the place.

Very good

Without any prior planning, we discovered this gem in Rathnepura. We had intended to stay at Haputhale, but thebad weather forced us to  change our plans. The room was very comfortable with air conditioning, and the location is great. it is not too far to the town center.  The balcony gave us an extra space for gathering.  Hotel staff are very amicable. Place can recommend to everybody seeking peace with happiness.

They are very helpful. Clear rooms, good prices.

Comfortable bed

Most of staff uninterested not welcoming.Some appeared Casarva intoxicated. Weren’t aware we had booked a stay. Builders renovating property

This is a really good hotel that could be a great hotel. The rooms were clean, the A/C worked well and the staff were lovely. Sampa, the guide who kinda comes with the place was exceptional and made the stay here, for very reasonable extra costs. He tailors the experience to the visitor and is very quick to read what you want and don’t want.. in other words he’s not pushing you to buy stones from anyone, but is happy to bring you to the stone market. He seems to know everyone and all seem to respect and like him - which is a really good sign

The only thing I would say is that there was no breakfast available on the premises - this is a real pain as the town in 3-4km away . However the staff kindly allowed me to bring in my own food from local supermarket and prepare my own breakfast using their kitchen and fridge. Also WIFI not great in one of the rooms and no fans or a/c in the common area / lobby of the hotel.

It’s in quiet and surrounded with nature and the person in charge Mr Sampa is the Greatest host

Everything

Staff took our suitcases down to the hotel for us as we could not access the hotel with our van. Location is a bit out of the way but very well signposted. Rooms are very basic: we had to ask for a top sheet for the beds, there was no hot water and one room had a leaking/unusable toilet. A/C worked well and our rooms were together as requested. It was fine for one night and the value for money.

Leaking toilet, not accessible by van.

Sampa, the local guide

Nothing

Clean & Comfortable.

Access road is very narrow.

Very friendly staff help comfortable stay.And very clean.

We were travelling in the area and required somewhere to stay. Booking a room was easy, and we were welcomed on arrival by the owner, who was very welcoming and invited us in. We were offered tea or coffee, while our bags were taken to our room. The room was very comfortable, with all the required facilities, and even had a nice balcony to relax on. Plenty of parking for our tuk tuk, and the owner was able to give us plenty of advice on all the great places to visit in the area, showing us photos of the waterfalls and gem mines in the area. Definitely a great place to stay if you are in the area!

N/A

Very nice bedroom with a bathroom and a balcony. There is a fan in the room.

It was very hot inside.

Wonderful piece of cleanliness and neatness .Facilities were top notch

Large and beautiful common area. Green and peaceful surrounding nature: trees, birds, squirrels...

The quality of towels

Customer service was very good.

Free environment, very clean, friendly service, I recommend this place to anyone.

A Modern European standard a hotel. Without Sampa I don’t think my experience would be as good. He really knows all the spots & can make you smile regardless :)

Cold showers but very refreshing - nice clean water

Good facility and good locetion ,,

Room

Location

Please Change the fungus pillows I had to slept at outside on a chair because the main door they closed and nobody to open. Morning i had a shower try to get rid of bathroom bad smell

The place was clean. The host was welcoming.

The location was quite far out of the main town. Food was not available which we had not realised when booking.

the property is really nice and modern. rooms are spacious. we had the best tea with milk ever! Sampa is an amazing guide who took us to adam’s peak and few places and waterfalls around ratnapura. a true local experience thanks to him!

Nice quiet location. Backed onto rainforest. Nice balcony to watch the thunderstorm from. Big rooms, A/C available. The local guide, Sampa, was an absolute legend and offered to show me around Ratnapura even though I hadn’t previously enquired. He is somewhat affiliated with the accommodation, so he just turned up. Helped me navigate the hospital, and fast. (Needed a vaccination). Spending time with him ended up being a highlight of the trip.

Hot water in the shower would have been nice, and the wifi didn’t really work while I was there.

Sampa was an amazing host we wanted to hike Adam’s peak and her personally took us there and back in the middle of night for a very reasonable price.

Nice quiet location Friendly staff Comfy and clean room

Nice and clean place.

Narrow road to enter the property, don't go by van

Fine place to stay for a stopover in Ratnapura. The room was clean and the staff welcoming.

No mosquito net above the bed and no hot water in the shower.

Samoa is really helpful.

Everything is new and clean, and there is hot water availeble! Owner is very helpful!

Location is not near in the center. You need a tuktuk for 4,5 km. And night was noise, dogs in the area were barked frue the night

the team who worked there was amazing and took care of everything about our trip!

it was very hot and the van was loud.

Sampa is the king of good service! He knows all the good spots in his home town and helps you with whatever you want! He showed me the best Sri Lankan fruits and food, dropped me of for climbing Adam’s peak and gave me a memorable scenic tuk tuk ride!

Peaceful location but still easy access to the town. One of a few hotels working towards a European standard. Sampa Wayo Tourism are working hard to grow their reputation.

Nothing

So cosy, clean, peacefull and confortable. The owner is super friendly and super handy, making sure you will have the best travel expérience.

Hospitality was super