Sheraton Dammam Hotel & Convention Centre vs Similar Hotels

Frequent issues reported: old/outdated rooms, malfunctioning AC, heavy doors, faulty bathtubs, stuck refrigerators and weak water pressure; some guests nonetheless found rooms satisfactory.

Generally described as comfortable, but with some complaints about maintenance.

Rooms are generally described as clean and well-furnished, but some wished for more space.

General satisfaction with room size and comfort, but mention of needing better ventilation.

Mixed reports: several guests praised cleanliness, but multiple serious complaints (stained carpets, apparent bloodstain, filthy windows, small flying bugs in bathrooms) lower the score.

Several reviews mentioned poor cleanliness, including dirty carpets and delayed room service.

General sentiment about cleanliness was positive, though some reviews mention minor issues.

Mixed feedback; some notes on cleanliness with a negative mention about a bad odor from the air conditioning.

Consistently praised — central location and convenient for families/events; multiple reviews explicitly cite the prime location as a major pro.

The location received positive mentions, highlighting its convenience and attractiveness.

Many reviewers highlight the convenience and proximity to local attractions.

Frequent positive comments about the location being excellent and conveniently close to services.

Generally positive comments about friendly, helpful reception and staff, with notable service failures reported (slow/no valet assistance, luggage not offered, unanswered late-night front desk call) causing mixed sentiment.

Most reviews praised the staff's service and responsiveness.

Exceptional service mentioned throughout the reviews, particularly from the reception staff.

Positive mentions of the staff's friendliness and helpfulness.

Strongly positive — several guests singled out the breakfast as outstanding and diverse; no major negative comments about F&B.

Food quality was consistently criticized, with specific complaints regarding breakfast offerings.

Guests enjoyed the complimentary refreshments but indicated limited food options.

Feedback suggests a desire for additional food options, especially breakfast.

Positive notes on pool and varied breakfast; however maintenance problems (AC, weak water pressure) and occasional noise/ongoing repairs reduce the score slightly.

Amenities were mentioned without specifics; deemed acceptable for hotel standards.

Amenities noted as good, with some suggestions for improvement like breakfast options.

General appreciation for amenities but some expectations of more, like breakfast options.

Multiple guests mentioned good value and willingness to return/recommend; sentiment skews positive despite some room/maintenance shortcomings.

Mixed reviews on price versus quality, with some expressing disappointment.

Some guests felt the cost was a bit high for what was offered.

Overall perception of good value for the services and quality provided.