Embassy Suites by Hilton Orlando Downtown

A great hotel choice if you’re seeing a concert at Kia Center! It’s walking distance from the venue, close to restaurants and bars, and has an easily accessible parking area. The staff was super friendly and the complimentary happy hour drinks and hotel breakfast were great perks.

The building was slightly dated but clean overall!

Location, complimentary breakfast and beverages, the accommodations, staff.

I liked everything. It’s a little expensive.

I prefer Embassy Suites because of the spacious rooms with a door that closes between the living and sleeping areas as well as the full made-to-order breakfast. I also appreciate the beauty of the hotel with the atrium.

There were a couple of cleanliness issues in the room. Nothing major except that housekeeping needs to be exceptionally thorough. We found a bottle cap near the foot of the bed. Also, while the bathroom was clean. There were quite a few hairs on the ceiling. And some mold growth behind the cleaning bottles in the shower. Finally my son was offended by one of the buffet workers. He was having trouble working the waffle maker and the attendant asked him “if he was a baby”. My son didn’t care for that.

The common spaces: bar service well managed and the waiters very kind and professional Rich breakfast

Even though I've stayed at newer Embassy, service was still what you expect.

Good location

Rooms needed updating

Tyesha was AMAZING! 🤩 She was very accommodating from helping us check-in early after arriving from a cruise and also approving a late check out while we waited for our flight. She went above and beyond printing out “Fragile” signs for our luggage after my son bought some local art to making recommendations on where to eat in the city. She did all this with an infectious smile and radiant positive energy. I hope she is recognized as an exemplary employee because she was an exemplary person for us. Thank you!

Very friendly very helpful Helped us get everything we needed with cabs, transportation places to eat

The room was amazing.

The location made it very loud late at night. We were given one wash cloth for our two night stay. When I asked for more than one they said they would have them right up and they never came.

Staff was lovely. Super friendly at check-in.

Cleanliness- no attention to detail: Room was not super clean - crumbs/dirty in corners, subtle smell of urine or something funky by bathroom/kitchenette. Had to call for toilet paper. 2 towels. Main phone in the room was dead/not working.

Was not expecting the overall room. It was great!

I was biting by bed bugs

Bed bugs

the location was so close to the venue! super friendly staff and such a beautiful hotel. will definitely be back!!!

I loved the room, but the carpet had not been vacuumed in quite some time.

The separate room from the living area. The happy hour drinks and snacks. The breakfast is always impressive! Will always stay at an embassy suites.

No

Chose this hotel based off location as we were going to a concert at the Kia Center. Soooo glad we chose the Embassy Suites - so much around that you can walk to and the Kia Center is definitely in walkable distance! Hotel was clean, staff were nice and professional (specially shout out to Tia - she was extremely helpful and kind) Will for sure stay here again when visiting Orlando!

N/A

The location was perfect for the event I was attending

Nothing. I really liked the property

Las habitaciones eran súper cómodas, la instalación era súper linda

Se sentía mucho el olor A marihuana en algunas zonas de las interacciones

El personal muy amable, el desayuno estaba bien

Las instalaciones, la habitación no se sentía limpia, había olor a humedad y la alfombra al ser oscura da percepción de poca limpieza por el olor

Friendly staff! Great atmosphere

Good location, comfortable beds, good breakfast

No real complaints for one night stay

The room was spacious

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Ogromne pokoje, super powitanie w formie vouchera do baru oraz w porządku śniadanie!

I enjoyed my room, it was nice and clean. I would definitely stay here again.

En plein centre ville

Sombre, peu lumineux à l’intérieur

Location is amazing, bar staff amazing !!! We really enjoyed the lobby area very clean.

however the cleaning staff could do a better job, rooms are dirty, pool area had no towels, when the room was "cleaned" we had no clean towels. when my kids were in the pool, there was ppl getting high not happy about that.

Everything

N/A

The hotel was clean and the bed was comfortable. The parking lot is across the street and $30. We were disappointed in the appetizer options at the evening reception. It was limited to cold chips, dips and snack mix. There were no hot options. The breakfast had many options.

Welcome drink was so great start, everything that followed was also amazing.

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The rooms and hotel are dated but clean. My room faced a somewhat busy street. I got to listen to many cars driving by reeving their engines with their music blasting late into the night. What saved them was the staff. Very friendly and extremely helpful. They seemed to really care about the guests. I would consider returning for that reason alone. Also, the food wasn't bad for bar food. I was pleasantly surprised and ate their daily just because of my work schedule.

Thank you so much for the lovely room. The pool was awesome too! We appreciate you accommodating us and thank you to Youness for your outstanding customer service!

Good location, big room, comfortable

Room smelled like feet even after we sprayed febreeze

The location was great. An easy walk to the Dr. Phillips Center. The happy hour was fun

There were dirty socks in our room

The room has mold that made me very sick. I reported and they did not offer me to change room.

breakfast

We were so highly impressed with this place as soon as we arrived we had the most wonderful welcome by James he took great care with checking us in .The suite we had was spacious and comfortable with great air conditioning. The complimentary breakfast was cooked to order fresh and tasty..The whole place was wonderful especially the staff .A big giant thank you to James Dain and Tia they are a precious asset to Hilton .We will be back love and hugs Yola and Paul Wilson ❤️ xxx

I was a dj for a family reunion and the person at the front desk Candace was so amazing and helpful assisting me with all questions I needed for time at the property

Best breakfast a hotel can offer; excellent.

Everything was great but I could not figure out the shower curtain. It’s on a curve and doesn’t stay closed. I kept flooding the floor.

Damp and dingy rooms

Las camas son muy cómodas. El desayuno era muy completo. El espacio del hotel era acogedor.

The location to the Kia Center (for a concert) was perfect. We also enjoyed the included breakfast and super helpful/kind front desk staff. The parking is also super convenient right across the street.

I don't have any notes on what we didn't like, per say. I will state that I think soda should be an option as a "free" beverage during the happy hour. Finding out what drinks were free was an awkward experience.

Nice location ,close to downtown

A smaller and more personal embassy suites experience. Staff is excellent. Rooms are solid - Embassy Suites layout

Location

Noisy atrium

Beautiful room - friendly staff - used this as one of my FNC - close to Plaza theater and church st area

Muy limpio y totalmente renovado ,el desayuno excelente pero el personal que atiende necesita ser más amable con los guess

Todo me gustó ,solo no me gustó el trato del personal que trabaja en el área del desayuno está como amargado si haces una pregunta te responden mal

Nothing

Lack of understanding g on change of plans. Cancelled my reservation without my knowing.

Balcony, nice room, romantic area by the bar, incredible breakfast, cafe, room service, glass elevator, great location downtown, multi-level garage parking accross the street. ADA compliant. Good value.

One small miss by housekeeping. Nothing major.

The front desk was extremely kind and helpful with all of our needs from luggage, checking in and out,--thank you, Ms. Nairobi Waru! We were greeted at every turn and floor throughout our experience. Really made it feel that we were welcomed. Such an accessible and walkable location. Close to everything downtown, including the Church Street Sunrail. Inside the hotel was very clean and neat. Breakfast was very filling, with the breakfast bar being open for a few hours. The beds were very comfortable. Pillows are really squishy, however. Worth the price, especially if visiting Downtown Orlando for the nightlife, business conferences, or leisure.

Todo perfecto. Recomentable. Muy bien ubicado.

Nada , todo impecable.

The property was very clean and simple to get around

N/A

We really enjoyed our stay. The room was clean and comfortable. The staff went above and beyond to make sure we enjoyed our stay. And the breakfast was delicious. We have already decided that we will be staying here again on our next adventure.

The hotel was clean and classy. Good location for downtown . Next to coffee shops and brunch spots galore. Lake Eola makes for a nice view. Also great for running for walking. My room was clean and spacious. Basic really but spacious. I do love the bar space. The reason I did a 4 star: their little store was closed most of the time so basics like a soda you had to get from the vending machines. Not even option to get coffee conveniently downstairs. Parking is easy but across street as valet was not operating. Pool was okay. Nothing special ..so basically an easy spot to just sleep and shower. Would go back regardless.

Localistation

Petit-déjeuner

Emplacement idéal. Chambre très spacieuse, confortable et propre. Hall principal animé et bien décoré. Parking très proche.

L’accueil était décevant. Il a fallu poser beaucoup de questions pour des informations qu’un réceptionniste doit donner en principe par lui-même, comme les heures du petit déjeuner, l’emplacement du parking, les heures de check out, le mot de passe du WiFi… dommage.

Große Zimmer, bequeme Schafcouch, sehr gute Lage, um das Kia Center (Basketball) fußläufig zu erreichen.

It was a nice hotel. We loved the complimentary happy hour and got two free drinks.

There wasn’t anything we didn’t like about the property.

The room was nice but the pillows were horrible we loved the staff, the room, the breakfast we will stay here again but next time bringing our own pillows.

Pillows

Superbe hôtel, grande suite avec espace salon . Propre et confortable. Calme, literie confortable. Parking juste en face de l'hôtel. Petit déjeuner tres bon .

Rien !

Staff, happy hour, suite, buffet breakfast, location, and cleanliness of entire hotel!!!!

Can not really name anything I did not like, except I wish we booked more than 1 night!

Great experience, amazing staff.

Be aware this is a downtown Orlando hotel and in at least 30 minutes from any theme park. Bar staff and hotel dining were excellent. Room showed significant wear. Toilet rating around bottom and paint peeling everywhere. Housekeeping staff left something to be desired. Happy hour and included breakfast were great

The front staff was great . The breakfeast was fantastic really good The house keeping 1st day was good The 2nd day they didn't leave towels and didn't refill the coffe. I was not happy about that at all but other then that was a really nice place to stay.

Comfortable feel to the rooms and upon entry.

Loud cars passing by are easily heard during the night.

Perfect location, walking distance to great restaurants, shoppes and more. The Embassy Suites staff was very helpful with pre check in Q&A and friendly upon arrival. Happy hour with lite snacks/cocktails included w a large buffet breakfast too! The rooms are very clean and spacious! Housekeeping took no time at all to assist us w extra blankets etc. we’ve already booked our next stay at this hotel.

I usually love Embassy, and the staff is always very nice. I must say, though, the grout in the shower/tub and all around the steel grab bars was very moldy, the lavatory spigot handle loose and faucet leaked, the floors were sticky, the ceiling in front of the AC vents had dirt streaks. The teeny tiny little bitty frig/mini-micro stand was the worst part. No counter space, no coffee filters, no dishes or flatware, no soap, no paper towels, nothing. It was too tiny to even set anything down. This was a big apartment size suite with a large bathroom (which also had no counterspace for our things), but this extremely tiny little stand for food or drinks was really ridiculous. I guess you are trying to force people downstairs to pay instead. Anyway, the poor housekeeping and horrible design will stop me from ever coming to an Embassy again, it was very annoying. Too bad, it used to be my favorite. Even the food has been degraded, super greasy bacon, cheap tasteless pastries, etc.

Discreta struttura se si vuole visitare orlando downtown o come nel nostro caso, soggiornare per vedere una partita di NBA e il centro, compreso Eola Lake. La ragazza che ci ha accolto è stata super gentile e nonostante fossimo arrivati prima dell'orario del check in ci ha data la stanza, avendo noi 2 bambini ed essendo una giornata piovosa. La posizione è centralissima, dietro Eola Lake ed è stata perfetta per recarsi a piedi al Kia Center per assistere ad una partita degli Orlando Magic. Con Uber abbiamo raggiunto in pochissimo tempo l'Orlando Science Center ed anche il super centro commerciale. La stanza aveva tutto il necessario con una pulizia, diciamo normale: diciamo un pochino sotto lo standard Hilton, ma comunque accettabile. Ad esempio c'era un palla di capelli nella moquete, che in alcuni punti risultava macchiata o logora e non dava l'aspetto di una cosa molto pulita. La colazione normale, ed essendo compresa va benissimo.

Una maggiore cura sulla pulizia della camera, se proprio si deve indicare qualcosa.

Location is less than ideal. Prices are totally outrageous aswell. There’s no way I’d ever stay here again for $190 unless it was an absolute emergency like last time

Personalen läget, utsikten

Fin svit men lite snål frukostpersonal, I stället för att portionera ut bacon och ägg borde man låta personalen göra våfflor med fler våffelgjärn! Som det är nu får man göra våfflan själv, tar tid samt ett järn, lång kö då vissa står o gör våfflor till hela familjen typ 10våfflor

Location

Nothing

breakfast was great!

No parking

Awesome - Great staff very knowledgeable and attentive

Location was awesome! The continental breakfast was very good. The layout of the suites was so nice!

I liked everything!

Location

Parking

Staff was great and super helpful! Location convenient, great breakfast & nice spacious rooms!

Zentrale Lage, Parkplätze in unmittelbarer Nähe

Sehr kleine Betten, Couch im Zimmer abgeranzt, muffiger Geruch im Zimmer, sehr niedrige Deckenhöhe, Zimmer in die Jahre gekommen, typisch amerikanisches karges Frühstück mit viel Plastik, Zimmer sehr teuer

great location; clean, comfortable room; nice lobby; great breakfast; and a vey helpful staff

Great location to explore downtown and the events. Shuttle riding to the stadium is 5 min walk from the hotel. We enjoyed the happy hour with complimentary drinks, cleanliness. Great bed and good shower.

Check in time and parking (not related to the hotel, but the closest one did not have shade. They charge for early check in - $50 and sometimes this option will not be available.