Hilton Garden Inn Ras Al Khaimah

Had a amazing experience thanks to Ms Natasha who made it even better for us from check in to check out

Nice hotel good to stay for longer term - mall - restaurants near by - hotel was super clean - Natasha at front desk was really helpful and quick

We checked in me and my daughters around midnight after a family evening party. The reason for our stay is to get somewhere close to the party hall we checked in with Mahmoud who was so welcoming very accommodating and nice. He accommodates us with a smile and the check in was quick for our rooms. Unfortunately, room service was very limited and not available after mid night we checked into the room which was spacious but hygiene and cleaning in the hotel need to be reconsidered since it was really poor. Most of the room area was dusty, linen was not cleaned due to many spots same with the furniture. Toilet has limited amenities and need better cleaning check out was simple and quick

The receptionist (I forgot his name :'( ) and Karlo offered us exceptional service. They arranged the room and complimented us in celebrating our wedding anniversary with their complimentary cake and allowed us to check out late at a very short notice. We enjoyed immensely our stay and made our occassion memorable.

We extended our stay by another day. The hotel was good, spent half a day next to the pool, enjoyed a mocktail and had a nice meal. The King size beds are just right and room service quick and efficient.

An enjoyable stay at the Hilton Garden Inn. We choose to stay close to town and this hotel was in the perfect spot for us. We enjoyed the room service meals and the breakfast. Staff were friendly and helpful.

Good nicely kept hotel with spacious comfortable rooms in great location. Pool on the premises.

Perfect!

Friendly staff and clean property

Lovely place, excellent breakfast, clean and comfortable room! Only stayed one night but would definitely spend more time here if we had the chance.

Great stay. Comfortable for a big family.

Nice staff. Clean room.

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Great staff. Beautiful pool. Good bar/hangout area. Good breakfast. Room was very comfortable. My ONLY complaint was the carpet in my room was very dirty (and even sticky). Otherwise this place is fantastic.

Probably, the best known hotel for budiness-trips in RAK.

Good hotel, room very clean, furniture a little old, but very comfortable. Staff very helpful and friendly.

‏I stayed for one night. I love the room. Also the reception guy was so nice and friendly. I didn’t catch his name. But I met him when I checked in at night and when I was checking out in the morning. I like his sense of humor. I booked the very standard room with king bed. I didn’t get any upgrade. However, the room is very nice and spacious. I would definitely come back. قضيت ليلة واحدة بالفندق. أخذت أرخص غرفة بسرير حجم كينج، كانت الغرفة واسعة جدا ومريحة. موظف الاستقبال كان لطيفا ومتعاونا وصاحب روح مرحة. أنصح بالفندق

Really great

This is our repeat trip. We like the place and shopping, eating houses nearby and friendliness of staff.

The hotel may be 4 stars, but facilities, customer service, and accommodating attitude were completely like a 3 star hotel or lower. They made the room but didn't vaccum or refill any toiletteries. We came from a swim and only 2 people could shower, with the very little shampoo and shower gel we could pump out. We asked for that and bedroom slippers at least 6 times before only partial toiletteries were sent to us. We had to call several times to ask them to come vacuum the room. The breakfast spread is decent. But dinner spread was minimal. If you can dine only on salads and appetisers, you'll be good. There were no main course options. We were celebrating a birthday and were very disappointed with our 2 night stay.

Very nice staff

The front desk gentleman was polite and efficient. Did not get his name but he’s from Egypt. Great experience checking in as well as the stay. Thanks!

The room is clean and the facility is good for sleeping. I didn’t use the pool so I can’t comment on that. Staff is helpful and very friendly. The rooms are not sound proof and you can hear the sound from other rooms (slightly). Also room doors shutting was somewhat annoying. In total it was a pleasant stay if you want to go around RAK and want a good sleep.

Great location, wonderful stay; friendly staff and service, loved it. ❤️

It was great! Very clean room and comfortable !

It’s a nice hotel in an ok but limited area. It’s not Dubai but it’s also not a traditional area, it’s just stuck in the middle. The hotel was good tho.

Amazing

Pool area lovely, back way river walk to Manar Mall and even closer Al Naeem Mall, (late just move past gates) access at a small cost to the beach at the Hilton resort, Jebel Jais zipline is amazing, effort free and very safe, special thanks to Naeem for passionate customer service, the discount for extended stay and all staff that made it very enjoyable, coming back for sure.

Hotel was central and it was comfortable. We found all the staff helpful throughout our stay. Definitely recommend this hotel.

Decent hotel, good amenities

Very Comfortable and stuffs are helpful

Great location, great value and super clean, and amazing staff.

Its good. Just make sure you get the marina view

Check in was efficient and friendly. Service in the breakfast was excellent. The evening happy hour was excellent and the bar staff were very polite and kind and caring with us and other customers. The lobby staff was helpful with bags. The duvet and bed were heavenly!

The front desk is so helpful and kind. Life guards and staff are very friendly. It is a great hotel for a weekend or a night.

I have a family of 4. 2 adults and a teen and an 8 year old, it is very hard to find a hotel in the region that just has 2 queen beds, I was very happy to find a reasonable priced hotel that offered this arrangement. The front desk was very friendly.

Good location &good price.

The restaurant manager during breakfast ia very rude as they ask us to leave the restaurant while we are eating where about breakfast time is about to finish, the first breakfast day the indian manager asking us about the empty chair at our table of 6 in order to put other arab guest to have breakfast. At that time my wife and my other kids not yet come down for breakfast and i have to argue to him that my wife is coming down now. Then again he ask my wife to leave the restaurant coz time is about to finish. This is absolute rude 😡

It’s clean and nice hotel beside the shopping mall and has a garden park on front for walking or jogging But the room has no ventilation fixed large glass as a window can’t open

Very convenient location, comfortable space, nice property. I also loved that they had very easy and free guest laundry.

Staff excellent, rooms was a bit tired, but would stay again. Reception, bar and pool staff amazing.

The reception staff needs to be more professional. I didn’t appreciate the welcome . But the restaurant staff were awesome.

Front desk personnel was friendly and efficient

Good spot to relax a few days.

The only flip side was that their housekeeping is non-existanal. No one’s answers housekeeping, no towels for many hours after checking in and calling every department eventually I had to walk-in to housekeeping area to get the basic towels and toiletries.

House keeping was very slow in responding to the requests.

I had twice stayed at the hotel. The room was just as lovely as I remembered, as was pool area, however, breakfast was dreadful. Selection not good and food was cold! Restaurant staff did not remind guests to wear masks to go up to buffet, and several staff wore masks below nose! Reception staff very pleasant and helpful. I would stay again, but would hope for better quality and selection of breakfast items.

Worst hotel in RAK. Poor service. So unhelpful. I left my room for more than 10 hours but no one cleaned it. No one is dedicated at their work. Extremly late in response. I highly don’t recommend anyone to book a room in this hotel.

Good and recommended

I thank mr. Othman and ms. Nina for for their cooperation

Amazing as expected, staff were very friendly and helpful

Booked for a city view room, and I got a room facing nothing. It was facing a wall. Stuff weren’t helpful.

2 double beds in the room made us comfortable to stay with family for 3 people. Facilities are great.

it was amazing. nice view and relaxing place to stay.

Noisy bar in the lobby was a nuisance. Unrelated, non swimming people crowding near the poor was another minus. Few dates and foul named Arabic food corner. No slippers in the room, no toothpaste & brushes, until asked for, insufficient towels, no stationery, no ear buds, no balconies in the room

Great place. Good location. Nice rooms. Nice breakfast. And an amazing reception team. Everyone was so friendly, helpful and kind.

Spacious and comfortable rooms for a good price. Had the misfortune of being in a floor filled with kids that were screaming and running around the whole time I was in my room.

The stay was very good from the checkin to room service the buffet and checkout.special thanks to Shiva and Naresh in the restaurant for catering to our needs they were patient and very responsive. I went with my parents and a 9months old baby. My parents are veg and well they helped out as much as they could.

Please include break fast ( small snacks)

Amazing stay

Excellent

Good price , Clean and good maintained rooms.

I guess the stay was fine but the hotel just seems a little tired in places. Rooms were nothing really exciting, TV remote didn’t work (why are these not checked?) I don’t think I’d rush back. People were friendly and helpful so it is not a slur on them. Found a lovely Nepalese restaurant minutes away.

Plus: - Clean room. - Nice breakfast. - Good location of the hotel - Big room Minus: - Thin pillows - No shower curtain or shower door in the bathroom - The pool closed to early (before 8pm)

The location is good (also next to a mall). From the hotel it is easy to get around the city. The room was very nice although the windows need to be kept clean on the outside (a room with a view is not really a room with a view with very dirty windows). The breakfast and dinner were good considering the ongoing covid situation. Eating area staff gave very good service. Esther kept the bedroom in tip top condition. Swimming pool is great.

Great stay at this Hilton. Everything was up to high Hilton standards including the service, cleanliness, condition of the room, and the great breakfast. It also was very reasonably priced. I can highly recommend this property when looking for accommodation in RAK city.

Hotel, rooms, restaurant all good as always. Big let down was the early morning breakfast box that I had preordered. This was dreadful .... the highpoint was the apple. Enough said!

Disappointing stay overall. Poor front office skills and attitude. Room with no view. Loud noise from next-door room and cleaning staff, poor quality pillows and an average breakfast. A free Covid test is advertised but it was nowhere to be found. There are better options in RAK, even in budget establishments.

Overall good stay. Good scenery and a nice place to getaway from busy Dubai. Only one complaint about a lot of noise coming from families in the rooms nearby (both early morning and late night)! Perhaps they should consider not putting couples right next to big families/groups for a quieter stay.

Very reasonable hotel

Our family had an enjoyable staycation! The staff was friendly, hotel facilities, food good and price was RIGHT! The hotel used an effective approach to have staff managing and distributing buffet food to each guest. The only concern was in the Gym area where some of the guests did not exercise clean/ safe behaviour (no masks or wiping down equipment after use). The Gym area requires hotel to assign an attendant to continuously wipe the equipment and and enforce the guests (adults and children) wear masks.

I was a little upset on arrival. I had booked with breakfast included. When I arrived they said not included. I had to get out my booking reference and show it to them and only then could they see in the system that in fact it was included. I could not understand why they could not see it at first and could only see it once I proved it to them. But if that is the case there is something wrong with their system in how it relates to Expedia. Also the first towel that you see in the bathroom had someones else hair on it which in the time of COIVD makes you wonder how they are going by their own standards that were set and advertised. AC worked well. Bed was comfortable. Breakfast was decent. Pool is nice.

No housekeeping for 2 nights stay

very good staff , form the reception desk to house keeping to restaurant. have already referred 10 families

Our hotel was upgraded to Hilton Resorts & Spa, RAK and it was more than we expected. Absolutely amazing experience in terms of everything.

They couldn't find our reservation, but they did get us booked in quickly. The room was clean and comfortable. I was hoping for a hot tub or a spa to get a massage, but I didn't see anything. The waffle maker at breakfast was the best. I wish I had a bigger stomach.

Great stay ,marvellous staff,lovely room and good food! If you want to stay in Ras Al khaimah this was the best but not much to do around. We wanted a stopover that was different to Dubai,great for relaxation etc.

Great one night stay ... Very comfortable room and nice breakfast. Will be back again ...

A pleasant family stay. Used it during new year and property was clean and peaceful. Staff is very cooperative especially Kajol in restaurant was very helpful and accommodating towards my child’s food requirements.

The stay was absolutely amazing. Friendly staff and well maintained and clean rooms , gym and swimming pool . The breakfast provided was absolutely delicious with a plenty of options . Perfect option for family at an affordable rate .

Nice place to stay. Good Swimming pool and nice Breakfast.

everything was nice except for in the toilet there should be a separator between the shower area and the wash basin area . since there is only half glass and the rest is open while taking a shower water spills all over the wash room . There should be a rule or the Pool attendant should be authorized to inform the guest to take a shower before getting into the pool. as we saw many guest just get into the pool without taking a shower as this is basic pool ethics.

It was all good. Staff was polite. Amenities were not sufficient for all guests.

Location and overall property condition is good. I would recommend the day time rooms service ( cleaning) lady and the front disk staff Mr Patric for their politeness & being ready to serve. The hotel policy for the room service supply is not good. I booked the rooms with breakfast option while I was informed that the breakfast is not included. I had to arrange by myself for the breakfast.

Overall, it was a good experience. Staff were very polite, helpful. Breakfast could have little bit more variety and options so we have more options.

This property has good surrounding spaces. good swimming pool. kids pool. but no Sauna. also they provide access to Hilton Resort & Spa free entry which is good experience.

It's a lovely place. Worth the time and money spent. Staff are very helpful and approachable. Dinner and Breakfast had decent spread and was definitely good.

The stay was very good, we enjoyed there with our family

Fantastic staff, too many to mention. Lovely hotel. Good location. Great food. Great pool party, staff and DJ great.

Great hotel with excellent, attentive staff. Nice bar area with meals served either in the restaurant or the bar. Would recommend to anyone!

Helpful staff and nice hotel

The room was clean and comfortable. But the service was bad, we didn't get tea or a bottle opener even after asking for it repeatedly. Eventually a person comes with the bottle opener the next day after almost 18 hrs and says we need to open the bottles right away since there is just one opener in the hotel. The breakfast also wasn't up to the mark. It's a hotel we wouldn't like to visit again.

Nice and clean standard rooms, friendly and accommodating staff.

Overall, the stay exceeded my expectations. The Hotel was brighter, cleaner and better condition than most Hilton Garden Inns I have stayed in. It felt of a higher category hotel at a very reasonable room rate. Exceptionally pleasant check in process with Mohammed on the front desk, and the excellent buffet breakfast and eggs made to order were the highlights. The rooms and hallways were white and bright - and meant they had to be kept clean. The small pool looked lovely (although I did not get a chance to use it). Access from the pool area to the walkway by the water to get to the two local Malls was very convenient as was the ample free parking. It was not the most pretty location, and there were a couple of extremely minor decor imperfections, but to be honest I have stayed in hotels 8 times the cost with worse.

very nice hotel. The stuff were really kind. I recommend it to all.

The staff were absolutely fantastic very welcoming and they couldn’t do enough for....full marks to Hilton staff..very clean very friendly...wish could name all the staff..well done Hilton staff...

All was good

Nice hotel close to the beach, helpfull staff and good spot

An idyllic hotel in a beautiful setting.