Doubletree by Hilton Ras Al Khaimah

We were waiting for a long time at the elevator. I entered a room and did not find any towels or clothes hangers in it. The bathroom water was very dirty, the bidet was not working, and the shower also needed maintenance. Every time I asked him for a service, the receptionist told me that your reservation was not from the hotel’s website, even when I asked him. To add my stay to my membership so I can benefit from the points, he also told me the same response: I cannot because your reservation was not from the hotel’s website.

Not recommended at all , the room was not ready, it took the staff one hour to bring towels and bath mat.

nice modern hotel with friendly service

Staff was friendly, however since this was suppose to be a non smoking Hotel, some guest still smoked in the rooms and the smell is in the corridors but the staff could not enforce. The hotel is in dire need of renovations. Our room though upgrade to a junior suite, changed from Creek view to city view. The Shower room doors did not close, the kettle did not work and the lamp shades had fallen off. There was a layer of dust on the table legs. Though the top was clean.

There was no activities available in the hotel, the location is far away and the available taxis are expensive. The hotel itself and the food is ok but my room smelt unpleasant because the bathroom got flooded every time I showed.

Very bad even for one night

It is a nice and enjoyable experience, the hotel is beautiful, and the restaurant employee Habiba is polite and decisive in appearance and dealings

There is room for improvement.

The staff are really accommodating & friendly. They go out there way to help. The property is worn, & in some serious need of update. The pool is very shallow so don’t dive in. If this hotel had a face lift I would give it a 4* but as it’s very tired looking a 3*

Met Sajid at the check in. It was fast and efficient, and we were in our room within 10 minutes. The twin room was large and very comfortable. Bathroom was a little worn out, but clean. The breakfast was also nice ... Overall, a good stay with family ...

Double Tree by Hilton is a great hotel. My family and I enjoyed our stay there. We especially loved the warm cookies and their food from the kitchen. All the staff did an exceptional job.

It's in the heart of RAK and very close to many malls as well. Ideal for a business trip.

Amazing

At first, staff were friendly and generous to offer an upgrade to our rooms. However, those room had an issue with the air conditioner and the staff could not solve it. We booked two rooms for one night only and we couldn't sleep. What was worse is that they have set the alarm in room to go off at 10AM while we couldn't sleep the whole night. At 11AM staff called to remind us that check out is at 12PM and when we asked to extend it for at least an hour due to the air conditioning issue; they simply refused and were not cooperative. This makes me think twice before staying at this hotel again to avoid repeating this bad experience again.

The hotel is very clean and spacious. But there is one man at the reception, im not sure if he is the supervisor or receptionist that he disrespect his customer. The receptionist lady was very good and she assisted me duting check in time, and she gave me a complimentary food as a welcome to thier guest. The thing is just about to give me the key of my room, and everything is done for the check in. And there is one guy came and ask her that which room you give? And the lady receptionist told him the room #, and he suddenly telling her that " NO, DON'T GIVE IT TO THEM, GO AND I WILL FIX IT", because there is one regular customer and he wants to priority them. The thing is ge must to apologize for me, as i heard everything in my front. Just next time try to be more professional when it comes on your customer either vip or not vip should be treat equally.

It was a good stay. The duty manager Mr.Bilal on the counter was very helpful. Sorted all issues quickly.

I book minutes before arriving and everything went well. We got a room with a great view and space. We got the breakfast offer and staff was amazing we even got coffees for takeaway thanks to Habiba if I remembering her name right 😅

My stay was OK. It's a nice enough hotel. I had multiple issues with room service which either due to language barrier or a bad connection from my hotel room phone. The staff works hard and I appreciated that, but the service level is not what I would expect from a DoubleTree.

Some noise in the room

The room was specious, clean and the bed was very comfy. The stuff were amazing, Mrs Sneha and Mr Bilal were friendly and super welcoming reflecting the proper hospitality. I will definitely go back there

Location .. friendly staff and manager

Good

It was our first staycation after a long time and had booked a standard king room. To our surprise, as we were booked for a night they upgraded us to a Junior Suite which was amazing. Thank you!

The hotel was very clean and neat, Breakfast was excellent and the service was great.

I was there to celebrate my daughter's birthday, right after my booking staff already contacted me and ask if my daughter is a kid / adult, so they could arrange the proper decoration. They arranged nice decoration and birthday cake as a gesture. The room itself is clean and new, front desk staff is very helpful and nice. We are very happy and satisfied.

I don’t have an issue with the property. I have an issue with Expedia and their faulty online system. My cancellation done BEFORE the fee refund deadline didn’t go through. I noticed and called Expedia who refused to refund me and instead said “we’ll see if the hotel is willing to refund you!” Expedia went from my favorite service to “I’ll never use this again”. Every time I book on them there’s a new problem or a new underhanded way to charge more - be it randomly changing rates at check out or making the cancellation service difficult “vs just a button like other platforms that shall not be named”. Expedia has sunk so low and I will NEVER use it again. Btw - I sent an email replying to Expedia’s email if I want to cancel the booking without a refund. I said yes. They never even bothered to cancel the booking. I don’t know if that email even got to them. I’m disappointed on every front. Don’t book on Expedia. Thanks

Very friendly, helpful and welcoming staff. Specially hostess Prime at breakfast area was very kind. This hotel is highly recommended.

Staff friendly .. especially Mr. Shireef

We had visited RAK many a times before but this time was special, due to marvelous team of staff at DoubleTree Hilton! Our special thanks to staff at the check in (Kate, Ruth, John and Sajid) and the ones at the breakfast restaurant (Rose, Habiba, Flardia) who made sure that every moment of stay was personally looked after. A free access to their facility at Marjan Island was an additional bonus, which we thoroughly enjoyed too:)

I stayed for 5 days … I reserved two rooms noise was everywhere, kids playing in the corridor… I called many times complaining about this but no response at all… actually it’s wast of money comparing to the value they charged as fees for Eid days

Amazing. Cleanliness and sanitization specially taken care of.

Nice place with amazing staff. All hotel associates are friendly and helpful . Special thanks to Kim at the reception and SPA massage therapist if I’m not mistaken her name is Erma. Definitely will be visiting again

We had a good family time, very spacious rooms. Thank you for the upgrade and complementary cake for my daughters birthday. The staff is very polite, courteous and helpful, will definitely recommend this hotel to our family and friends 😊👍

I loved my stay at the Double Tree Hilton! The staff were so caring and attentive to my every need. Everyone I encountered was only concerned with making my stay seamless and they were willing to go above and beyond to make sure that I was comfortable. Late check out was available and they were so accommodating with making sure that I had a place to stay until my departure. I am so grateful to every one on staff there. This is the only hotel I would consider staying in while in Ras Al Khamaih!

In general, it's fine. I stayed for 25 days. The twin bedroom is very big and comfortable. Large wardrobe. The swimming pool heater was not working. Room service sometimes they not changing towels when they do housekeeping, hand towel missing I have to call for it. Waters and tee bags also. But it's ok when I call them they bring whatever I need.

Overall, our stay was exceptional. The room was clean, the food was excellent and the service was fantastic. We even got a free upgrade to the suite. We will definitely go back to Doubletree by Hilton RAK in the future and maybe stay a little longer.

Good hotel in a central location with nice views of the city. Good breakfast buffet. The rooftop pool is kind of small, but pretty chilly for this time of year anyway. Nothing remarkable in either a positive or negative way.

Service is very poor

I thought it was nice and will stay there next time I am in town. it was really busy at check in time. But they brought in extra staff and also gave a room upgrade without me asking which I was thought was nice of them to recognize. The room was very nice. AC worked very well. Nice view of the mountains if you are on the correct side. Good black out curtains. Breakfast was average.

Great stay, excellent reception team!! Nice gym, gets cleaned throughout the day, would be nice for some wet wipes to wipe down before and after use, just for peace of mind. Decent breakfast

good and clean

it was pleasent

I literally had to beg for a dental kit... but everything else was fine.

We stayed at the Doubletree Hilton in the city which offers complimentary access to their Marjan Resort during Eid Holidays and trusted they could manage the safety of the guests during the pandemic; we had no issues with the doubletree city hotel but had a terrible experience at the resort; we complained about the poor management of the customers behavior at public places; the pool was massively full and the people at the beach was not respecting the agreed distance; when we complained about this; the manager could not give a reasonable answer and in the end even threatened us to check us out of the hotel! disappointing and very denigrating to us showing us no hospitality at all; not going back there ever again. We had to check out earlier than planned. We have very well noted the name of the manager that showed poor judgement but we will not name it publicly; but threatening and raising the voice to a guest already shows he is a no valuable asset to his organization.

I paid about 180 AED per night, so a bit of a barhain. Noticed pricedmhad almost doubled two weeks later, so was discouraged from rebooking. Booked because during the COVID bad cold doingnthe rohnds, i was looking for somewhere that wasnt overreacting and was keeping the gym and pools open. Gym was limited, but had the rooftop pool, whichw was quite small to myself. Rooms were modern and spacious - no complaints.

It was good stay overall

Convenient located. Nice rooftop pool and bar.

Not bad

Very clean and comfortable. Rich breakfast and courteous service.

Couldn’t fault anything about the hotel amazing stay and honestly staff couldn’t do enough especially front office/receptionist restaurant and bell boy

Nice hotel with great views of Ras al Khaimah creek,lovely roof top pool.

It was good stay with complementry access to Marjan Island resort. I liked everything however washroom requires renovation. Broken/dirty item should be replaced with new one in bathroom. Example Door stopper , Water spray nob etc. Looked very dirty. Bathrooms maintenance does not go well with name "HILTON".

Good enough place to stay in terms of facilities and its comfortable, room size is very good, haven’t tried the food actually Staff are very kind but need little but training in respect of hospitality In addition, One which I never seen in 4 star hotel that the vehicles parking is self parking “ means no one will take your car and you should park your car by yourself snd in sand area.” Over all is very good base on the prices

Very helpful staff and comfortable hotel

The hotel for the price was nice , but the front services desk were extremely rude , we had late check in and they didnt even have room keys for us , they opened the room for us with the master key , and they only gave as one cookie , as they were out , they told me to pass by and get the other cookie and the room key next day , when i was checking out i told them i wanted my cookie , as i didnt take it when checking in, they stated that they cant give me because i dont have any prof that i didnt take the cookie!! Come on its just ONE cookie!!!

Very bad cooperation, I had emergincey situation and the hotel refused to cancel my remaining dates, hotels.com shows amazing response and send emails to the hotel but the hotel management refused to refund the money I show them the emergency situation which I had and my trip back to my country and they still saying it's hotels.com approval, and hotels.com was trying to convince them to accept the cancelation and refund the money

I like food, Room is very clean. staff also very friendly. Counter is very busy receiving customer. but staff face is very smiley.

good hospitality, we liked the cookies they cook it is soo special.

The receptionist was very helpful

the spa was not working this was the only problem, sauna is not working at all steam room was smiley and jakozy was very dirty. but reception team and housekeeping was lovely, restaurant team are smiley and lovely.

Just checked my online bank and noticed a charge, no reason as to why they tookr this payment, absolutely discuseded by this

Nice view in front of the garden

They had no room for me when I came to check in, despite that the stay was fully paid before my arrival. The staff responsible tried to convince to accept a standard room to fit the whole family instead of the suite that I paid for. The made wait for more than 1 hour at kids shower and dinner time, after a long trip. they destroyed my evening and a little boys natural daily schedule

The worst hotel i uave ever stayed in

The hotel was easy to get to. Free parking. The rooms were very clean and comfortable. The facilities were great. The view on the roof was beautiful. I would definitely stay here again. One thing that really upset me was that I climbed the stairs to the 4th floor and the door to the hallway was locked. I was very mad about that. The elevators took a long time to get on, so I decided to take the stairs. All for nothing. Double tree, you need to fix that!!! There is a Starbucks in the lobby. They gave us cookies when we arrived. It was a very nice hotel.

It was a central location and a great location for shopping. The mall is just a few minutes away. It a minor argument with reception as they wanted to charge me the new UAE VAT a day before the implementation date. I booked a king bed but when we arrived it was booked out. Leaving us with two twin beds that had to be put together to make one bed. Shockingly as they were moving the beds the evidence of the cleanliness of the hotel was highlighted. Candy wrappers, luggage tags, toys, tissues etc were noticed as the beds were moving. The cleaning staff had to come back with a broom to clean under the beds.

Hotel was fine. Stayed one night for the RAK Half marathon. Close to Hamra Mall which was nice. Only complaint was that both my showers were cold. could not get hot water, and was no hair dryer in the room. Overall, nice comfortable room and friendly staff.

To begin with the hotel charged the VAT(5%) to my stay a day before the implementation date. Secondly I had to pay an additional fee of 10%. After using the app Hotels.com for years it was the first time that I paid an additional amount to the total seen on the site and quote given for a room. I am aware of the Tourism fee per night for each room booked. But these charges was just beyond me. Day light robbery. I then had to remind reception that VAT should take effect 1 January 2018 and not 31 December 2017. Oooh was the response and then VAT was removed, but the other charges MUST be added. They did not have rooms available with a King Bed so they had to push the Twin Beds together for couples. Low and behold when the beds were moved we had to call for cleaning. As the beds were moved, toy cars, candy wrappers, baggage tags, dust and many more were discovered under the bed. The morning after a NYE celebration house keeping knocks on your door past 10am for dirty/used towels. Really now!! Definitely not a hotel that i would use again.

I was charged initially more than quoted, I showed what I was quoted so they charged the same. The initial room was not to standard, I was upgraded

Staff bad behaviour blanket and bed sheet not clean just change external sheet

The lady who checked us in was very professional but other than that the hotel is disappointing. The TV didn’t work, there was a septic smell from the shower, extremely noisy, we even had to complain several times about neighboring guests being loud past midnight. It’s clear this building was not initially designed for a hotel as there is no service lift - this means lifts are stopping frequently.

It was amazing

Good central location, the elevator in the hotel was chaotic waiting for ten minutes at one stage !

Very nice environment good staff

The staff was very kind and attentive. The room was Ok but the living room should be filled with more furniture or some nice pictures on the walls because there was plenty of unused space and white depressing walls. The bed was nice. Room was clean and comfortable. Avoid food in their restaurant, I ordered a Chicken with Mashed Potatoes, the chicken was dry and the mashed potatoes salty (was so hungry that I only complained with the waiter who picked up the plates from my room).

Nice size rooms. I would comment (as I use) on the gym -this is my second stay there and the interactive media does not work on the cardio machines. Hot tub and stream room not working either

Nice hotel with good facilities and friendly staffs. Parking is at the back of the hotel. Room is large and comfortable with nice tiolets.

Nice hotel and well apportioned gym. However, the interactive media system with the cardio machines not working

It was very nice staying there with graet position and nice small mall Good restaurants Good facilities Good services Good rooms Good room service

It didn't go well. Avoid to get the room No. 6023-1 , They told me its a special room, and it was in a bad way. No hot water which I had to take a cold shower in the morning and couldn't wait to fix that as I have an early business meeting. When I reported that, the reception said we will fix it for you in your next visit ! The room was noisy as I could hear all the talks in the rooms next to me. The room rate was almost similar to better hotel, I only chose it because my early meeting was very close to the hotel.

Everything was so mess and I had to wait for almost 30 mins u till they find by booking and I just booked it for one night why was I paid for 2 nights and paid extra 15 AED local charges. I'm not booking with you all ever. Very bad service.

Wonderful hotel, wonderful staff and wonderful stay, didn't realize that Hilton resort management has changed and hence access to the Hilton resort (NOT marjan resort, referring to the one closer to the hotel in Nakheel)is no longer available. The resort in Marjan was average at best. Hope management gives the Double Tree access to the Holton resort in the vicinity :) One can always hope :)

Enjoy our stay and appreciated amenities

This hotel is very good value for money. it doesn't cost the earth like some of the Hotels in this area and we had access to the very flash other Double Tree. So this was perfect! My room was really spacious and the breakfast was so yummy. I would definitely recommend staying here.

I have appreciated it. Service was fantastic.

Perfect

All good overall. Felt front desk manager didn' put enough effort to get us a creek view although I booked z room 45 days in advance. Also, I ordered a crib z same time and called hotel to confirm z request, still I couldn't get one. Staff incridly nice specifically at z restaurant and z room cleaning team.

Staffs are great. The only down side is there are missing or maybe limited kits in our room. No vanity kit or dental kit.

I arrived at hotel and there were no towels in the room. It took 30 mins for towels. Then day my room wasn't cleaned at all Day 3 after being promised cleaning by 9.00 it wasn't cleaned till 2pm Front desk staff rude, restaurant food bland

There were no problems with the stay, I had been in this hotel before so I knew what to expect however there was a problem on leaving. A friend left a small package with the receptionist asking that it be given to me on checking out early the following morning, I didn't know that he had left anything. When my friend asked if I got the package I had to say no, because it was not given to me. He called the hotel to ask why it had not been handed over, the receptionist said that I had refused to take it. He called me to confirm whether this was true, I told him that it was not true.

The hotel and the room was good!! Hotel staff was good as well but the house keeping guys one in particular whose name am not mentioning had some issues (must be having a bad day) besides that me and my husband had a nice stay!!

all the staff are very friendly, the room is big and clean my wife love there pool and amenities...

Excellent value for money...superb service...some confusion to start eith ref dealy of confirmation by Hotel.com to t hotel. But made up for it by Glen, Bhavik. service at breakfast excellent..limited choices in BF though. Located in t centre of Nakheel area so very good.

Lovely hotel. Not a lot in the neighbourhood, but the complementary use of the Hilton Beach Resort makes up for it.

It's not what the pictures online reflects.I was very much disappointed as it was no where near the beach. No activities in the hotel for visitors.

I was originally booked in Double Tree by Hilton, at the time of arrival the hotel was fully booked so they upgraded us at their other superior property Hilton Resort & Spa

Great stay , staff were polite and helpful . Food was good ,overall good service

Stay for a family of 4 and booked a junior suite. Issue was sofa bed comfort. Mattress was minimalist so we ended up putting it on the floor. Even then it wasn't a good nights rest. Bear in mind I was here for the half marathon and finished in the top 100 (of 1700+ males)so am definitely not overweight !

Really enjoyed our stay - were upgraded for our anniversary - which was very nice. The staff were very courteous. Only flaw was no bottle opener in the room - was told room service will bring one - but will take it back and come again if we needed to open a second bottle. Otherwise a great property. Thanks to Front office staff Daria.

Poor customer service at front desk. Much better service from manager. Must work on the friendliness of those who have first contact with customer. Much better with my previous stays at this property.