Zoetry Marigot Bay - All Inclusive

That it exceeded all of my expectations. The room was beautiful and staff was amazing .

I don't have anything nice to say about this place - awful

This was an awful resort - it is tired, the staff are rude, the food was horrific, it's in a terrible location. Complete and utter waste of money/time. Guaranteed disappointment.

Beautiful location

The food is typical for this chain, nothing special, but ok. It feels all inclusive as in you can have it but it’s not great quality.

Perfektes hotel für Honeymoon, das Personal ist hammer und super freundlich. Rashida ist sooo gut und freundlich, wir habe so viele gute Konversationen mit ihr gehabt und sie nimmt ihren Job sehr ernst! viel Essen variation, die Lage ist sehr gelassen und atemberaubend. Sie bieten viele Tagesaktivitäten und ist alles top organisiert.

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Lovely location and very friendly staff. Facilities were excellent

Beach was disappointing as very scruffy area, although water sports and inclusive drinks there were good.

I enjoyed the view from the bedroom, the food and also how warm and welcoming the staff were.

The staff are phenomenal and so kind Food was amazing

Nothing to not like it was excellent

Everything was top-tier down to the workers love it will be going again.

The entire place was top-tier love it will be going again, but service the bomb.

Le all inclusive Les restaurants sont top Le personnel super gentil

The location

The property was out dated

Amazing experience, the staff was exceptionally accommodating and welcoming, would definitely stay again!

Zoetry Marigot Bay markets itself as a premium luxury retreat, but claiming 5 stars is a staggering piece of fiction. If I am being entirely charitable, this place operates at the level of a tired 3 star property. I have never felt so comprehensively fleeced in my life. The culinary offerings are simply atrocious. Serving such unpalatable meals is completely unacceptable. To make matters worse, the staff suffer from a severe and collective attitude problem (especially the “barista” at Coco Cafe). It is genuinely astonishing to pay top dollar only to be treated like an absolute inconvenience by people who seem to resent their own guests. Then there is the beach. Shocking is the only word that comes to mind. It is a bleak, uninviting strip with severe noise pollution that completely betrays every glossy marketing photo they peddle. They are demanding astronomical rates for an experience that is essentially punitive. Consider this a glaring warning. Save your money, protect your peace, and take your business somewhere that actually respects it. There needs to be serious accountability from Hyatt for this level of daylight robbery.

Location was beautiful, friendly staff, rooms and pool area were nice.

Food was not great in the resort. Driftwood Restaurant was not included in the all inclusive package and was poor quality and very overpriced. Pool was lovely but all sunbeds usually gone by 7:30am.

Loved the friendliness of staff

Had to wait too long for room key and room keys didnt always work

Location, Friendly Staff, Beach

The location is beautiful, the pools and organised classes were great.The accommodation was spacious and nice to have lovely balcony

The F&B was poor and the service generally mixed. If you asked for things they generally could accommodate but not what you would expect from a resort of this class

beautiful property! i’m so thankful i chose this resort for my honeymoon! lots of amazing views and plenty of fun things to do! tge food was amazing and so were the drinks! the staff was amazing and were very welcoming, they acted as if we were old friends. overall 10/10 recommend.

no complaints

Die Unterkunft ist sehr modern und hochklassig. Das Resort ist gross und hat verschiedene Verpflegungsmöglichkeiten. Die Lage ist top da die Marigot Bay ein ruhiger Ort ist.

The general manager is the best I have seen in my life. The Staff are so dedicated to their customers. A special congratulations to Niel who is the best butler I ever seen The accommodation are great and well kept The food is varied and delicious thanks to a dedicated and performant Director Mavendra and an experienced Swiss Chef ! They all are fantastic congratulations!!!

Harbour front is pretty and the view is nice.

Not good value, food was bad and selection limited, drinks were cheap and sugary. Pool was nothing fabulous. No activities included for the price (no onsite yoga, no nightlife, just music at dinner).

Location, restaurants, pool side facilities, room view, room facilities, iron, hair dryer, air conditioning, spa, gym And access to the beach, All facilities made Zoetry an ideal getaway resort.

One room has to be accommodated for a couple but was challenging to convert due to design of lighting in the room. Some light bulbs did not work. Lack of umbrella for rainy days. Attention to detail via a checklist is recommended to ensure consistency during room cleaning and will help the house keeping team members. Room service app did not work at any time. Experiences offered must be reviewed to ensure they do not coincide with inclusive offers. Service can be further improved in restaurants with focused resources as there were times orders were fulfilled due to busy periods. 5 star rated properties must ensure resourcing, planning to deliver a consistent service with attention to detail.

The property was very hilly. Got a lot of steps in. It was truely an "all inclusive." However, they did put food and drink items on the menu to pay for.

Unfortunately the restaurants were out of certain items on the menu at the beginning of our stay. The first room they assigned us was ridiculous. It was up an incredibly steep hill (had to walk up a 30 degree slope) and then walk up to the third floor (all stairs). They finally figured out they could drive up another hill to get us to the top of the hill. It took us 2 hours to check-in. We asked for a change and they accomodated us the next day. We ordered room service for dinner on their app. An hour later we called and they said they never got our order.

The property was beautiful in a very beautiful location the food at the pool bar and 1461 was the best by far.

Some staff seemed unhappy and the food at the cove for dinner did not speak to me as 5 star. I love Italian but what I got was not at all Italian.

Location was beautiful and food and drinks were wonderful, pool was clean and no problem at time of our stay obtaining sunbeds

79 stairs up to our room. The room was a bit of a let down considering cost. Needs updating.

Location

Disappointed by staff except cleanliness that was very good

There were several members of staff who genuinely stood out and made a real difference to our stay. Mario, Jayah, and Alison were consistently helpful and attentive, and Roshida at the Cove seemed to be everywhere at once, always willing to go the extra mile. The kitchen staff also did an excellent job preparing the fish we brought back from a fishing trip, creating a couple of truly memorable meals. A real highlight of the stay. Bar service itself was generally quick, and when things ran smoothly, the resort had the potential to be very enjoyable. :( Unfortunately, it’s really difficult to recover from a bad first impression, but it’s impossible to recover from a bad last one. We were told there was no fixed checkout time on our final day and that it would depend on room availability. On the day, we were told we needed to vacate the room, as the hotel was fully booked (the first lie, as it turned out), but we could use the spa facilities to shower before leaving. Fine. I reconfirmed our taxi. When we returned to reception to collect our luggage for departure, one of our bags had been lost; taken to another guest’s room. Although it was eventually recovered, it set the tone for what followed. The taxi was late, and when we raised concerns about our flight, we were reassured with great confidence not to worry as the pilot for our flight was staying at the hotel and wasn’t leaving for a couple of hours yet, presumably forgetting that pilots don’t go through the same baggage and security processes as passangers. Eventually, we discovered we were booked into a shared taxi at a different time with another group and finally left the hotel well past our expected departure. Instead of simply being told earlier that the taxi time had changed, we were allowed to believe for nearly an hour that we might miss our flight. By the end of it all, reception managed to achieve the rare feat of being less useful with staff present than it would have been without any at all.

Unfortunately, this level of disorganisation was not limited to departure day. Service throughout the resort was consistently inefficient and often felt as though staff simply didn’t want to be there. We booked an exercise class one morning and arrived 10 minutes early, as instructed. Ten minutes after the class was supposed to start, the instructor still hadn’t appeared. We eventually gave up and went to breakfast. Another ten minutes later, he walked past us and asked if we still wanted to do the class. No — we were on holiday, not on standby. Ordering drinks from loungers around the pool regularly took around 30 minutes, despite plenty of staff being present. Bar service itself was quick, but lounger service appeared to be more of a theoretical offering than a practical one, with staff generally gathered at the bar rather than circulating. The resort itself is tired and in need of maintenance. Beach shade awnings were “under construction” for the entire two weeks we were there, with no visible progress. The main pool was closed for a day for maintenance. Our room had a broken window and a missing pane, neither of which were addressed during our stay. We visited two years ago when the hotel was first taken over and could already see what needed attention back then. Very little seems to have changed since, apart from the addition of two more years of wear and tear. The rum and food tasting while good, was overpriced for all-inclusive guests, especially given the general consensus that rum doesn’t pair particularly well with food. We had the added bonus that one rum was actually just tea, as they had a photoshoot the day before. We took it in jest and it was replaced, but a bit embarrassing for the host. While some individual staff members were excellent, the overall issues with communication, organisation, and maintenance significantly detracted from the stay. Addressing these fundamentals would go a long way toward improving the experience for future guests.

The location, food and staff

The property is very dated, scuffed furniture and floors. Leaking pipes and condensation. Checking in was very prolonged took over 2 hours.

Staff

The property, was clean, exquisite and very comfortable. We had the most incredible time on our honeymoon and our butlers were fantastic. A massive thank you to Neil, who was so lovely. All the staff were so friendly and made sure our stay was perfect. The all inclusive options were fab, even for vegetarians, although I would say a few more options are required. The cocktails, champagne and drinks were perfect and the bar service always kept us topped up. We absolutely loved the authentic Caribbean food and would definitely advise having more options for this available. Phenomenal hotel overall. Thank you to everyone that made us feel very welcome.

Easy to get around and beautiful bay

AC in 2 of 4 rooms we had did not work properly but once we brought it to their attention it did get fixed with 24 hours

The staff; they made all the difference

The room Location / view was horrible

Zoetry St. Lucia is exactly what we expected. We traveled to celebrate my wife’s birthday and we wanted an all-inclusive, quiet, peaceful resort. Zoetry was very quiet and our room upgrade was very nice. We enjoyed the plunge pool. The staff was great! Very helpful and smiled everyday. Our two butlers Rochel and Gimel were fantastic. They always fulfilled our request with a great big smile. Ms. Allison at the swim up pool was great with our drinks and food orders. We did take advantage of our 40% off discount at the spa and it was very nice and relaxing. We only have a few recommendations. The AC system in our penthouse was not very good at all. We would be warm at night and while we got dressed after a shower. Overall, service was great, but the staff can do a better job of assisting guests using the infinity pool. On many occasions, I would have to leave the pool area and go upstairs to the swim up bar to place a food or drink order. Lastly, the food options were great overall, but could step up just a notch. We would recommend Zoetry to anyone trying to get away from the hustle and bustle and relax.

Staff 10/10 best service so far. Rooms are very clean. Resort is very accommodating. Pools and spa 8/10. Restaurants 8.5/10

we had butler service, butler name Sean Fevrier. was an amazing guy, took care of all our needs and was at our service at a giffy, great experience,

This is an amazing resort for rest and relaxation. If you want to spend time with that special person this is the place to go. The staff is attentive and go out of their way to make sure you are enjoying your stay. The food is delicious and you have the option of several restaurants. This resort is over an hour from the airport. However, the resort offers transportation at a cost. I would recommend the tour the resort offers its a great way to see the island,

The property had everything I could need and want! This is the first time I’ve been on vacation and haven’t wanted to leave the resort. The staff were amazing and had outstanding service. Everything was cleaned constantly, our needs were met before we could even voice them and I felt extremely safe. I recommend this resort to anyone looking to relax and take a break from the hustle and bustle of life.

Excellent customer service. They provided all our additional requests without any denials. Employees are very helpful and friendly.

Not all restaurants are inclusive

The views from our hot tub was amazing.

Staying at Zoetry was an overall great experience. It’s about an hour ride from the international airport and we were greeted with a drink and a cold towel on arrival. Check in was quick and we were driven to our first room, which was lovely and stocked with ample drinks and a sample of cakes to celebrate our honeymoon! Unfortunately while settling in we quickly discovered a leak under the bathroom sink. The staff were quick to upgrade our room complimentary and made no fuss about it which we really appreciated. The food was tasty and service was kind and respectful; however, service was slow. They absolutely run on ‘island time’ as they’ve said. My husband was also not happy with the lack of poolside space available, considering we went during the rainy season. I’d be curious to see how they fair during their busy season. We highly recommend the excursions, we did the land and sea/tout jour tour through Expedia which was an unforgettable experience with the mud baths and waterfall. We also did the sunset cruise through Zoetry which was so fun! The beach was ok, but the locals flock to you the second you arrive, so stand firm if you don't want anything. Nonetheless, if you’re looking for a resort that focuses on R & R and shuts down at midnight, Zoetry is for you, but if you want a more food options and entertainment, then this isn’t the resort for you. We had a great time overall and would definitely recommend if you’re looking to simply relax.

Great stay.

No variations on the menu. We wished if there were after-dinner activities (dancing & music etc…)

The customer service here sucks. The butlers don't respond on whatsapp for request. I requested a slick of cake and card for my wife almost 2 days before we checked out and never received it. Im particular, Gimel is extremely rude and arrogant. When I asked a question that he didnt answer clearly and I went to concierge to clarify he approached me showing me my picture on WhatsApp to intimidate me and then tried to belittle me as to why I came to ask for clarification. The food sucks. The pictures don't match the full ambiance in person. We experienced massive power outtage for almost 1 hour the day before we left. Hurricane hole smells like sewage. We also ate at 1461 and saw a cat walk through the restaurant and into the kitchen. The premises also requires extensive walking up and down which isn't friendly to people with disabilities. However, the good thing is the ferry to the beach (super rocky), the sunset cruise, and the yoga class. In addition, Ella and Rochel were both the best staff on the resort. Super professional and provided good hospitality when applicable.

Ubicaciones especatucular, servicio impecable y habitaciones muy top

Experience was shockingly disappointing completely because of service and staff. The property has wonderful potential but the people working in the restaurants and bars made everything excruciating. We waited at least 45 minutes each time we ordered anything. At the swim up pool, I ordered a basic drink all bartenders know, and was told they only have what’s on their drink menu. So, the bartenders don’t know how to make any drinks on a resort where people come to enjoy drinks. It’s sad. And once you order a basic drink, expect to get it up to an hour later. We witnessed bartenders taking shots together instead of serving us. We ended up asking where our order was and found it lying on the counter while they prioritized other things. Completely disordered and unmanaged. Also, hours after requesting rooms service, no one came to clean our room until it was night time and we were getting ready for bed. Disaster service. If hospitality is important to you, this isn’t the place for you.

Was not very clean, multiple cockroaches in room. The door handle to our room was barely hanging on the door. Had to be careful when opening and closing door. Staff was very nice and polite but usually took a very long time to get things done. Made multiple requests for our room such as restocking the minibar and adjusting our person plunge pool and they never followed through.

Really good value overall. Easy to take water-based excursions, and a good selection of food for the size. Nice amenities and helpful staff. Our AC broke in the evening and a technician was able to fix it at 9 PM so that we could sleep in a cool room without moving - this level of service would be impossible at most locations. Fun to stay in a marina and experience the boat traffic and views.

Food and staff at times felt limited due to the all-inclusive nature. During busy pool times, the pool bar is usually quite slow with few bartenders, and the food options while diverse were not as good as one would hope if you were to pay the listed prices for the food (at least compared to other restaurants and locations on the island we stayed at). The beach is very small and there are competing resorts who get to put the chairs closer to the water so you could be far in the back depending on the day. Coconut trees on beach were beautiful but dangerous, watched three coconuts fall around beach-goers while there on a windy day. Many of the excursions were more expensive than at other locations and ground transport was very expensive (charged 160$ for an hour "transport" compared to <80$ for a taxi service). Recommend booking independently for most excursions through a different agency as you will find better deals.

The property was immaculate and the staff was top tier. I would ABSOLUTELY recommend Zoetry at Marigot Bay.

Food options extremely limited, bed comfort was sufficient

My girlfriend and stayed at Zoetry for a couple of days. On Saturday july 19 we ordered breakfast i had pancakes while i was pouring the syrup a roach crawled out the syrup i alerted our server Ronnie and she apologized. We even informed the Vernett at the front desk and she brush us off

N/a

Beautiful location, great food, wonderful views, friendly staff. Would definitely recommend this to anyone.

The hotel staff were excellent keen to help and available. A thank you to Neil our Butler and Vijay the restaurant manager who were both prepared and showed willingness to make our stay memorable. We had some lovely conversation with Ernie the security. Easy access to the beach which is a short hop by boat provided as a complimentary service by the hotel

Nothing

This was hands down the worst vacation we’ve ever taken. It completely ruined what was supposed to be a special anniversary trip. I had been in contact with the hotel for over a month. They confirmed everything we asked for and acted like they cared, but clearly, they didn’t. The room was absolutely disgusting. There were greasy handprints on the walls and stains on the floor. We left dirt and wrappers on purpose just to see if housekeeping would clean it. Guess what? They didn’t. All they did was fix the bed. That’s not cleaning that’s laziness. My wife is pregnant and we have dietary restrictions, which I communicated clearly in advance. The hotel told me not to worry and that they’d accommodate anything we needed. Another lie. They made us feel like we were asking for too much when we were just trying to eat safely. We were so fed up we cut our trip short. You don’t plan a vacation for months just to leave early out of frustration. The staff was cold and careless. One of the worst people we dealt with was Claire incredibly rude and unprofessional. We asked for something simple, and she made it a huge problem. We waited hours for food, only to get bland, cold plates that weren’t worth a dime. Their restaurant is a joke with barely any options. The photos online are complete lies this place is nothing like what they advertise. It’s a scam. I feel like a fool for booking here and wasting our money. I wouldn’t recommend this place to anyone. Save yourself the regret.

Not much.

Smelled like sewage near the restaurant by the marina. Staff was rude. No towels. I could go on and on and saving my time on such a bad hotel

The staff was amazing, the facility was kept in presisten

Exclusive. Great panoramic views. Well designed resort.

Everything!!

It was great!

I did not like this property at all. the restaurant was very limited in terms of options-only 3 places to eat and only 1 was good. the restaurant call "Hurricane Hole" stunk and I mean literally stinks (the air is awful-smells like sewer). The room of the hotel is old and not updated-bathroom is not clean-you hear the birds all night from the bathroom window and it cannot be close as they are wooden louvers. not good.

Amazing food and location!!

No real private beach on the property.

Best customer service

One of the most beautiful places.

Not applicable

Not much walking from the room to the restaurants

Private pool for my room wasn’t as private

Staff especially Neil & Sean (The Buttler’s) were very helpful and very nice

Running out of towels at the Pool

Great property. Very peaceful, amazing views, friendly staff, above average resort food! A truly special place to relax and unwind

Great relaxing experience with great food

This was an experience of a lifetime. The staff, food, and energy was amazing. When I landed I felt the good vibes from the airport to the cab ride to check in. If you looking to relax this is the spot to be at.

I had to leave lol

Unfortunately, I encountered several issues during my time at the property. Many staff members were unapproachable and did not exhibit the level of professionalism I expected. While I did appreciate the efforts of a few courteous team members, their positive impact was overshadowed by the behaviors of others. Additionally, I found the beach area to be below expectations; it did not meet the typical standard of a beach destination, leading to many guests, including myself, not utilizing this amenity. Moreover, my room was not properly cleaned prior to my arrival. I noticed stains on the sheets, and it was apparent that my private pool had not been maintained for some time.

Lots of stairs. Hot water was out in one room.

Very nice people and hospitality.

I would certainly stay at this resort again. I surprised my boyfriend for his birthday with a trip here and we loved every moment. The scenery, the zen aura, the amazing food and drinks. The only thing we wished was available was better night life entertainment.