Pinestone Resort & Conference Centre

A dying place, please either invest in upkeep or close.

very handy with attached restaurant, older hotel ready for a reno , small bathroom

This is an aging and dated venue. We stayed in a “villa” room. The fold out couch bed mattress had the stuffing literally coming out of it. The carpet in the entry way was grossly stained. The living room furniture was also very old and dirty. I will say the beds in the bedroom were clean and comfortable and having a fireplace was nice. No breakfast on site.

The property is definitely dated, but v clean. Needed a place to stay for a local race which required 3 nights accommodation. Price was right, and then I was also informed at check in that bc the pool wasn’t open, I would be receiving an additional discount. Nice! Staff were wonderful, and provided me a lot of detail about what amenities were on site, AND the restaurant was open until 10pm which was great! Bed was comfy, loved having a balcony overlooking the little pond in front of the property. Parking and room access was easy, and room was well-equipped with a fridge and toiletries. Also the softest towels I’ve ever experienced at a hotel! Would love to come back in the summer with my kiddo to explore the area and facilities further.

We stayed in a villa with a nice view of the golf course. The resort overall is dated and in need of a reno. However, our room was spacious with a large bedroom of 2 comfortable queen beds, a full bath with jacuzzi tub, a kitchenette with microwave and bar fridge, and a sunken livingroom with gas fireplace and separate diningroom. Lots of windows with natural light. We had problems lighting the gas fireplace but the maintenance came promptly and got it working. The ceiling fan was too noisy to have on all the time, but did move the air. Unfortunately, the pool and fitness room were closed for maintenance while we were there, so I cannot comment on them. The Stone 21 restaurant does not serve breakfast so we went to nearby Haliburton. We did eat dinner at the Stone 21 and the food was very good! Prices were reasonable for a resort. We didn't use the golf course, but many people did! It was a pleasant stay but I think it will be a while before we are back.

It was great

Our ceiling vent in bathroom was leaking water, husband fixed it. Carpet needs to be replaced in main area, old and dated

. Beds were comfortable and clean but carpet was worn and dirty table and coffee table were dirty. Staff never replenish towels or coffee machine supplies for our second day. Exterior of our villa needed maintenance. Landscaping was overgrown. Meals were average at best

A real diamond in the rough. Front desk staff amazing went above and beyond to help us. Needed a mobility friendly room but none available. Upgraded at no extra charge to 1 bedroom villa. Yes place was dated and rustic but that only added to the charm of the area. Our housekeeping staff were amazing The bed very comfortable. Linens crisp and white. Fluffy pillows. Fridge microwave both TV's worked well I ges if your expecting a Hilton then this isn't your place but if your looking for a very nice place for a relaxing stay that makes you feel like your back 20 years in time. Then this is the place. It tookits roll with covid in a area that relies heavily on tourism. It needs our support not criticism. I would hate to see it close

I wasn’t expecting much after reading negative reviews about the Pinestone, but I was pleasantly surprised upon arrival. While indeed dated and in need of remodeling, our suite was large and very comfortable. The two couches desperately needed replacement, but the rest of the furniture was fine, and the grounds were lovely. This resort needs some tlc to return to its former glory, and will be fantastic if that ever happens.

Great stafe

Property showing its age.

The place was a little run down. The pool and gym were closed for maintenance. The restaurant was closed because of staffing problems. On the plus side the beds were comfortable.

I first started going here 30 years ago. It is now run down and needs lots of work. I would not be surprised to see this closing in a few years. Not much maintenance is being done. The room also smelt and we won’t be going back again.

Carpet was disgusting and room smelled bad. Contents of room were old and worn out. Restaurant could not serve our dinner when ordered we had to come back in one hour when it was finally prepared. Guests smoked on their balconies and the smoke came into our room. Pool and ecercise room closed for repair.

Location good for us But hotel needs a renovation Its tired

This was my 3rd time staying here this year. The room was fairly clean and quiet. The bed was very comfortable and I am very thankful to the staff for putting us in a room with a king size bed. The ladies at the front desk were very charming, friendly and polite. The only downside was that the pool was closed for maintenance. Thanks so much for a relaxing stay.

Great

First of all the staff was excellent and friendly. The facility itself was terrible. It was old, tired and in a badly needed update. The carpet in the room was stained and dirty. They have a lot of nerve to call this a resort. The outdoor pool was empty and apparently had not been open in years. The indoor pool was also empty and apparently going to be repaired. It was also on a golf course but we did not use it. They wanted $45. for 9 holes after 4 in the afternoon. The course did not appear to be in great shape. There was no coffee or breakfast available in the lobby, we were directed to go to town. The restaurant served food for dinner, that I would call over rated for the price. My advice don't waste your money on this place like I did.

The property is in very poor condition. Clean beds and linens thankfully, but that was the only thing that was clean. Dirty and stained floors, furniture and curtains. The bathroom was passable. Has been neglected and perhaps beyond salvageable. Very unfortunate for what was once a beautiful resort.

Our room was in terrible condition. The double bed was awful and the A/C unit sounded like a jet plane!

2 pools closed for maintenance, no ice machine's. The staff were excellent and the restaurant was really good. Rooms clean but dated. Saying that I would stay there again.

Both pools were closed for years, why wasn’t this indicated? Rotted wood on balconies! Total lack of maintenance! Stayed here long time ago and was really nice. Total letdown, waste of money and will never go back!

Looks like it was nice at some point. Bed were okay. Room appeared clean

Room update is definitely due! Some usb ports need to be installed in the room. Come on, we are in 2025 😬 other than that everything was okay, especially the staff at the lobby were great. 👍 👍

Staff were friendly but couldn’t resolve issues. Our balcony door didn’t lock, shower pressure was a trickle, and the property was neglected — cigarette butts at the entry, loose screens, and worn carpets. After the free cancellation period, we were told the pool would be closed and the restaurant had very limited hours. Not worth the price.

We understand renovations are underway. The hotel will be great when it is finished.

The two ladies on the front desk were great! Lisa was so accommodating and Julie? as well. The facilities need renovation for sure but the room was clean and the bed comfortable.

Wifi didn’t work in the room

Room was clean, but needs a good upgrade/update Gardens need weeding and plants flowers added etc. Exterior windows covered in cobwebs and dirty This resort could be so beautiful again (the way i remember it) needs some tlc

I was there 30 years ago and loved it. It hasn't been updated since. Rusty heater/AC , old stretched carpets, minimal food options, 80's paint and wallpaper. Staff did what they could with what they had to work with. The bed was good. I don't know about the t.v or internet because there was a power outage from 8 pm to 2 am.

It’s a pricey villa but it was good enough to have a private family quality time.

Very run down.

No breakfast service available. Indoor pool, sauna and fitness all not available. Golf course was in bad shape, many greens looked like they had a disease! So much potential but needs a lot of loving care!

It's glory days are in the past. But good value for money today.

Very dated. Very misleading pictures. Both pools empty, not been used in years. Outside pool overgrown with weeds. Rooms were dated and musty and in poor condition. Hardly anyone here. Ceiling peeling. Rooms look clean, staff friendly, bed comfy. Saw lots of deer in Haliburton. Location beautiful but Pinestone way past its best before date. If it is to survive, someone needs to invest lots of time and money in it. Too bad, it has potential to be a beautiful place but for now, it’s run down.

Dirty, unkept place inside and out!!!! I wouldn't stay again. Needs new carpet throughout. The balcony was filthy and had not been swept in years. The bathroom toiletries were used. Behind the headboards where "the plug" was …...absolutely disgusting. False advertising showing the pool and grounds being in pristine condition. I got an email 2 days before our stay stating the pool, sauna and workout facility was unavailable due to maintenance. Apparently the pool hasn't been available since at least Oct 2024. Don't waste your money if you are looking for a decent place to stay

The set up of the room was good to accommodate us. The staff was friendly. Pinestone did not update Expedia or their website to say the Spa and Pool were under tenovation thus closed.

For the money it’s worth it

Paid through hotels.com 9/18/24. Charged an additional/duplicate $498 on 7/25/25. Disputed with Pinestone. The manager initiated a refund from hotels.com for the original price paid, $366 ($273 USD) not the second charge of $498. No one is calling me back to coreect this. Why us original price not being honoured?

I’ve just come back from driving at 9pm to buy take-out after two attempts to get it from their restaurant in-person. I asked to make an order and waited while others behind me had an order taken. You probably should t post this, because from Europe to Asia, to the US, to this is the worst hotel I’ve ever stayed in. This place is embarrassing. I wish I could get a refund

None of the pools were open

My kid really love to stay there! She said it’s her home and she will lives there ever and ever~

It needs an upgrade, furniture is full of stains

All aspects seem tired. In bath electric heater heavily rusted. Unpleasent odour in room - musty. Amenities such as pool not open. Not good value for money charged.

Rooms need a complete overhaul. Carpets are stained, AC loud and ineffective, toilet issues. Welcoming staff and nice grounds but can’t offset the state of the hotel and rooms.

Disappointed the pool was closed and because of a storm the previous night, the internet was not working.

This place needs a major renovation. Everything is outdated and smells terrible. You don’t want to put your feet on the carpet. I had to stay there because there was no other choice! I think that’s why they keep it the way it is—only for people who had no other option to stay overnight. If they renovate it, it’ll be in a good area, but the building and rooms are terrible.

We were there 4 days. Towels changed once. Beds made twice. No cleaning or garbage removal despite sign saying it would be done daily. Had to go to fest for toilet paper and soap. So disappointed. The staff at desk were kind, but service expected from a hotel was not there!

The property is very tired but it is clean and staff are great.

Rooms were pathetically dirty

Very disappointed! I rented this room for my parents who were coming down for a concert, the beds were dirty and sheets stunk. It looks nothing like the photos. Very dirty looking, not worth the money spent. Go elsewhere

Pool wasnt available, and had to be evacuated as the fire alarm malfunctioned.

Needs updating, carpets are very dirty, Pool not working

Room 211 Tub had a big crack almost slip they just covered it with a mat. When I informed the front desk to make sure that it was there already I asked if they know about it the lady said “probably”. I was about to ask if we can change the room but i did not bother since she doesn’t really show concern. A day or 2 before check in they email me that swimming pool on reno or maintenance. So no facilities and no time to cancel the bookings. Not a good place to stay, We should just stay in the motel. I thought resort hotel we can enjoy.

Need lots of TLC.

Air conditioning did not work No wifi service Pool and fitness area not available Overall 2 out of possible 10

Room had issues with the A/C, dirty sheets, carpet had many stains, A/C filter was clogged! The sliding door wouldn’t lock either, Tub was really gross and the toilet wouldn’t flush most of the time

We booked a group of 6 people on a weekend trip to Haliburton. When we got to the resort, we were told the restaurant wasn't available that evening since there was an event booked. Very disappointed after a long day of travel. The hotel is pretty run down throughout. It was a quiet place to sleep at least.

The property is very run down and old.

Good value

Building was looking a bit tired. No breakfast service.

Friendly but had to wait a bit to he served even though I was the only person

Good location. Good dining area and patio

This place is a dump!! What a total disappointment! Arrived for a stay and play overnight only to find a tired, old, very dated place. The resort was built in 1974 and it’s clear that nothing has been done to it since then. In our room the carpet was worn and stained in spots, bathroom was obviously the original , the screen on our patio door was torn so couldn’t leave the door open for fresh air, the muskoka chairs on the balcony were faded and the stain was mostly peeled off. The pool, gym and sauna were all closed and, to top it off, the restaurant was closed as their “food order hadn’t arrived for the weekend”!! Now for the golf course. More than a bit of a cow pasture. The tee boxes particularly were in terrible shape. There’s some good elevations on some holes, the scenery was lovely and the course could be really nice with much better maintenance.

Too expensive for what it was

Great property bit wifi wasn't working neither was the hot tub pool or gym

Nice friendly check in.

Staff were amazing and very accommodating. The chef is amazing and food was impeccable. Would gladly come again with my family.

Staff were very friendly and room was clean. Restaurant had limited menu but adequate. Swimming pool and exercise room not available. Ice machine not working. Air-conditioned in room didn't work.

Restaurant and bar closed @ 19.50 when said 21.00 on website. As we returned from supper elsewhere, told no breakfast tomorrow either… no WiFi @ all. Top tip - stay anywhere else!

G

Bad experience. Even if special privileges given for particular guests, other hotel guests should not of been neglected. If resort was unable to provide any services to guests, then reservation should not of been made in the first place. Not told ahead of time of any disruption to normal guests expectations. Sort of took the money and ran.

Friendly staff... Potentially beautiful

Accommodation was good, restaurant food was not so great and menu is limited.

The pool was closed. Wasn't notified. Reason we booked. Was charged for extra cleaning without explanation. Stood at the counter to check in while girl was talking to her mom. Had to wait while she talked. Noise complaint about a 4 year old on her birthday.

Pool and gym was closed for repairs Room was dated torn and dirty wallpape Smelled of stale smoke Needed painting Staff were great The restaurants bar great Not happy with the venue

The facility was lovely however I specifically booked this place for a march break trip for my grandson and myself because it had a pool so when I arrived with him and the pool facilities were under renovations I was very disappointed and my grandson was heartbroken. We couldn’t afford to go south so we specifically booked a place with a pool so he would get a bit of a tropical feel. The fact that the construction was never mentioned during the booking was very disheartening.

The lane to the parking area was rough amd icy. No warning the pool was closed

The heat does not work, the pool is out of service along with the gym the and the spa and sauna. Their sign invites you to try their new menu that consists of a handful of things to pick from (which they do not have some items.) the conference room was and perhaps has not been cleaned ever. There was no hot water. overall I would not Recommend this hotel.

A one night stay with my son, expecting a place to relax after a sporty day. But ... The key of the room did not work, had to go back to reception, the room was cold with a small heater from another century, we've been finally relocated in another room. The pool is in maintenance so not accessible. The restaurant is closed so no breakfast in the morning. The beds were very comfortable anyway. But never again.

Fantastic staff, great spot and lots of activities

When my stay was confirmed they said the pool and spa and gym would be available and none of it was. I have a bad back and hip so the indoor pool was the main reason I picked the spot.

This property is falling apart. It’s run done. We were here 22 years ago and nothing has changed. Old dirty carpets and couches with stains. Two Bedroom villa came with nothing. No hot plate, toaster or anything. The fireplace didn’t work. The tvs are so old, only like 3 channels and all fuzzy. I’m guessing hockey tournaments only thing keep them in business because there are no other accommodations in Haliburton. Outrageous prices for what this place offers and how run down it is. Oh and the pool was under construction. Only reason we thought it would be nice! Never again. Find an air b n b!

Besides that the Hotel owners are somewhat neglecting the property, you could still feel the staff pride in the establishment. The Restaurant was good, we had a lovely meal. Service was really good, and we got a good nights sleep. I know in its hay day this hotel was beautiful ... if I was a ga-zillionaire, I'd buy this joint up and fixer up to her grandeur that she once was. I got a soft spot for this hotel and its memories. We went in June 2022 (I only put 2024 cuz TripAdvisor don't go back that far)

The resort called us directly and cancelled a week before we were to check in and we needed to make alternate arrangements. There is no hydro at this location currently and they said they could take no bookings. Please ensure there was no charge to our credit card

These bums canceled my reservation, I was 6 kms from their door and 35 minutes after check in time. I stopped anyway, abandoned and very run down looking. Bad reviews from every town folk we met. they ghosted all attempts of communications!!

This hotel was closed when I went to check in.

WARNING! Do NOT book here. We arrived to discover the hotel is shut down bc there is no electrical/hydro. Apparently, it was shut down 1-1/2 weeks ago. We booked just 5 days ago (due to a funeral in the area); they confirmed our rez just 3 days ago!!!! No one texted or emailed us to say they were closed!! Unbelievable. We were luckily able to get a fabulous chalet at Sir Sams Inn ….for $20 a night less.

Our room was falling part. The ceiling was all falling down it was super run down and really old. We also went for lunch at the bar the waitress was super rude the whole time and terrible service. Won’t stay there ever again.

We booked Pinestone resort in Haliburton Sept 27 and 28. They didn't have working air conditioning nor heat. They had a fan and a small heater that we could plug in. No breakfast either. They also had issues for more than 24 hours with TV - no access to any programs, just "snow". The pool, sauna, and exercise room were also out of commission. They would do nothing because i booked with 3rd party,and suggested I contact Expedia. We have stayed here before. No issues. I have never given a bad rating before. We were so disappnted. We attended a wedding and celebrated our 50th anniversary on the 28th. The accommodations kind of took the romance out of our celebrations.

The 2 bedroom villa was spacious and clean although no plates or cutlery in kitchen. Restaurant was great and maintenance accommodating once they came. TV appeared to not be working, and reception no help. Maintenance explained only channels 37-46 work. Definitely needs a new owner with money to invest.

This hotel was in poor condition both inside and out. Rooms are outdated and very worn. Outside was neglected, pools were empty and cracked, gym and sauna closed. There was no water pressure, very little hot water and I couldn’t get the shower head to even work. The service in the restaurant was awful and at breakfast they had no orange juice, milk or apple juice, yet the hotel was almost fully booked all weekend because of a water cross event being held there. This place needs to be torn down and rebuilt before I will ever stay there again.

We ate breakfast in the restaurant both mornings. The service, food and price were all excellent.

Good

Breakfast at the restaurant was excellent! We appreciated the friendly, efficient service. Also, the price.The front desk staff were helpful and pleasant. The property as a whole is in need of upgrades (ie carpets) and refurbishing.

the amenities offered were closed with no advanced notice, hotel was rundown, filthy, carpets throughout and in the room (was rippled) & restaurant were filthy , receptionist has torn jeans, Restaurant - carpets were not cleaned in weeks. Windows were dirty. Service & food in the restaurant was acceptable.

Overall, a big disappointment. We enjoyed our meal at the on-site restaurant. The service staff were friendly & courteous. The view from the restaurant was onto an empty, broken-down outdoor pool. The overall condition of the rooms, hallways & exterior of the hotel portion are way beyond their best before date! Thankfully, we only stayed 1 night. There was no TV service available in any room when we were there, so they gave us a modest discount, but we had to request it. Tiny, outdated bathrooms in king rooms. Rooms were dark & dingey. All current promotions of the accommodations by Pinestone are outdated & misleading. Perhaps OK if you're only there for the golf? It's well past time for the hotel portion to either be fully renovated or closed down.

Staff was excellent. Hotel was located conveniently for our needs. Restaurant was comfortable w/good service. Unfortunately both indoor & outdoor pools were not open. Outdated, worn carpet in hallways & rooms. The place looks like it could use some attention.

The rooms are outdated with holes in the walls, the shower temp goes from hot to freezing and then burning hot, the restaurant hasn't been open in 3 days and now its open but there's like 20 people and they said its too many too serve and can't take any more orders..... Also pool is out order, gym is out of order, and the hallways are filthy filled with dirt...... have fun. STAY AWAY!!!!!!!!!!! BIG REGRET HERE