Sam's Town Hotel & Casino, Shreveport

Absolutely never again. Dangerous area, sketchy people roaming around outside. Valet is closed after 11 pm, so if your flight is late, or you get caught in traffic, you’ll end up having to drag your luggage over a dark crosswalk of drunk people. No security, extremely sketch. I rarely write reviews but I’d rather sleep in the car. We just left and drove another hour away and found something that was safe. STAY AWAY

Too Smokey in the casino. Small. Not enough variety of games. Room was ok.

Clean & comfortable room. Awesome staff. Very friendly. Great view.

Good hotel. Good location. Cafe downstairs open until 2:30am for a quick bite. Only knock o me was the casino is smoking (They do have a non smoking floor), & the table games aren't open 24/7, & close at a certain time. Good love music on both Friday/Saturday nights.

I picked this hotel specifically to use the pool and hot tub. But only after I got checked in and changed and went to the did I find out it was closed for the week. Hotels.com did not have this disclosed on the website. I was not happy about this!

Magnificent!!

NA

Amazing tub. But that was the extent… Several outlets in our room didn’t work. The pool was down for maintenance and that was NOT in the hotels.com listing. One light in the room didn’t work. The desk attendants were very abrupt in their speaking. Great location. Decent parking.

It was uncomfortably cold in the lobby area of the hotel. I understand it's probaly for health reason but it was brutal..

Room very clean and the staff was exceptional

Clean room and quality service.

My husband went to the casino and the key would not work to get back on the elevator: front desk would not let him get a new key so they had to wake me up at 2am to come downstairs to “approve” him.

Nice and quiet, comfy bed, spacious, friendly staff

The hotel and casino were very nice and well-maintained, but I was disappointed with the level of customer service. I requested a birthday balloon and was told, "We don’t do that." I also asked for a late check-out and was met with, "She ain't doing that today." The staff came off as unaccommodating and dismissive, which really took away from what could have been a great experience. A little more friendliness and flexibility would go a long way.

Ive stayed here a few times on road trips and its a fun and interesting experience!

Place was lit man staff was amazing I lost my money at the casino but other then that it was legit

The room were clean and the bed was comfortable.highly recommended.

We stayed for a surgery. The staff was very helpful! The only problem was a very outdated TV. I call the desk and a young man came very quickly and fixed it and showed me how to turn on and off by hand!

Good value for the money

Casino games need to be updated sorely

Good

Enjoyed our stay

good

It was good

Nice and clean. Great entertainment Thursday-Saturday. William B restaurant awesome.

Fun casino staff was attentive

Very nice accommodations King room was large and spacious with very comfortable bed. Bathroom was large with nice towels.

Room was very spacious

The rooms looks old , and there is no room services and no water provided, We have to buy water from vending machine which is $4 per 500ml water There is no room service, no house keeping At the time of check in they told me that ,they won't clean my room , unless i check out Not recommended at all

The room was very hot and had a terrible odor

Rooms Room had some issues, broken items Food & drinks Not all restaurants were open. And Smoky Joe's Cafe was not good. No sirloin steak; they have been out over 3 months. No onion rings or soda available. You could get water, tea, or lemonade. Brisket was kinda tough but drenched with sauce to cover up bad cooking. Fried shrimp 🍤 was ALOT of breading with small shrimp. Noteworthy details Casino was unfortunately not good either. Main and second floor was very smokey and stunk. No air cleaner at all. Downstairs was non-smoking but older machines and no tables.

Very nice property!

No wash clothes or toiletries in bathroom. No robes or extra blanket in closet. Front desk clerk was extremely rude and hostile for zer reasons. Security was very polite and helpful and even tried to assure me the attitude at the front desk was not the norm and the guy is normally very polite. Would not recommend or ever stay there again.

Great time. Very clean spacious room. Comfortable beds. Good location! I’d definitely return.

Yes, very nice place.

It was a great stay.

Very nice hotel.

Old room no microwave room not worth money

Customer service was excellent. Room quality was high.

The staff at the counter when we checked in was very rude. We ruined his night because we were checking in when it was time for him to get off work.

Very friendly staff

Clean but outdated and the room needed some restorative work. Walls, dressers, chipped paint.

Clean room great view and dinner was great!

Great value but nothing that sweet

The size of the room and the river view was wonderful. Registration was quick and easy. Sat down at the bar for a beverage and was completely ignored by bartender watching Football. He did look at me, once, and went on about his business. I got my beverage elsewhere.

Hotel was great! Casino great! Staff great! But the William b steak house was not good!! Food was at the best subpar! Definitely not worth the prices! The waitress was very apologetic due to the long wait from the kitchen.

Everything was great! We love Sam’s Town

Was disappointed no microwave was In the room

The perfect spot. Always enjoy staying here.

Great rooms great hotel

Good

Time to update the fitness center.

The accommodations were excellent.

The rooms may need a little updating but they are still nice and so spacious. Will definitely be back.

Coffee shop served sandwiches made quickly and without care even though taste was alright. Restaurant let long lines build ehile clean tables wete empty because they said kitchen couldn't keep up. I'd rather wait 20 minutes at a table with a glass of water and an explanation rather than stand in a line with ither seniors with disabilities for the same length of time

Outstanding room. It was huge. A really great value for the price. Easy free parking. A nice property.

Nice staff. Had a drink at the restaurant. Was amazing and not overly priced.

All was good

Love staying at Sam's Town.

Great hotel BUT the AC in the room doesn’t keep the room cool and it’s only vent and it blows straight towards the wall room never cooled off

Nice room

They stole my card information and ran up some charges

After reading several online reviews and noticing the price of the rooms going down below $50 a night. We decided to not deal with the hassle and stayed at a better hotel that is more conveniently located to the airport. The pictures online and on the booking are well over 20 years old, seems like a scam to me.

Casino

The room was clean and comfortable. Looking forward to our next stay..

Great stay

Clean room. Bed was a bit soft. Good overall.

Clean rooms, comfy beds, friendly staff.

Stayed in the middle of the week so the restaurant/lounge and bar was closed

Great service and nice people very friendly

The front desk and restaurant staff members were very friendly. The bed/mattress & pillows were uncomfortable. The room did not have a microwave or fridge.

The size of the room

Great Hotel & Casino

For this to be an four star hotel, I find it very disturbing that in the rooms there is no microwave to heat food in the rooms…that they only had one wheelchair for wheelchair use, and not to mention being charged for it also. The room only had one face towel and one dry off towel. Never had anyone to come clean the room up in our two day stay.

Clean room

Fantastic service. Room was large, clean with great furniture and conveniences. Loved the bed, pillows, towels, etc.

Friendly staff

This was my 1st time staying here and i was impressed and enjoyed my stay. I wish I could have stayed longer

When i booked my stay, through Expedia, i was given what i would be charged ($139) which would not hit my visa card until l reached the hotel on September 18th. I was alao charged $30 & change for the protection of my room. Bothe amounts hit my visa card days befor i made it there. My visa statement shows that Sam's Town charged me the $139 not Expedia but the supervisor argued with me that it was Expedia. I politely let her know i retird after 37 years at a bank. I am still upser, i intend to go further with this & i feel you all owe me compensation.

Workers at the front desk had great attitude.

This Hotel/Casino was one of the biggest and nicest buildings in the area but all i can say that was good about it was that the rooms were reasonably priced. First, this hotel/casino resort barely had any staff around and it seemed they didnt want to do absolute no more than the minimum requirement for their job. They also had homeless people coming inside and hanging around in the lobby chairs and also in the bar area coming up to guests asking for money. The hotel only gave us a 10 dollar room credit to use in one of their eating establishments. Then they didnt even have microwaves in the rooms or anywhere for the guests to use at all. They didnt offer any type of complimentary water or coffee anywhere. They didnt even have water fountains nor any vending machines anywhere. If you wanted water to drink or any snacks you had to pay an exorbitant price at one of the dining establishments down in the main lobby area. Also the rooms were warm and humid all dat and barely any better all night. The A/C didnt seem to blow any colder or faster no matter how much you lowered the thermostat. I was entirely disappointed with almost everything about our stay here. Will pay the extra cost and stay at boomtown next time

The check in was amazing I can not remember the lady that check me in. She was amazing and with above and be young. I need just so water for me and my family. She made it happen. The room was exceptional

Very quiet hotel and casino very limited on the amenities the hotel is outdated and dark

Staff was outstanding. My bathroom was filthy with grim and stains of all sorts . I went and purchased clorox to clean the tub/shower, sink/sink counter top/sink base, toilet, bathroom ottoman, floor near tub.

Everything was great

Great. Parking and check in went great And room was perfect

The price was very good. It is a nice hotel, just a little old and in need of repair in some area. Overall, very satisfied.

Better than I expected. Room was very spacious and had comfortable lighting. View of the river was nice. Staff is doing their best, people were extremely friendly and helpful. Employment issues are hitting everyone.

We had a really good time, but the bed was so hard. Other than that the room was spacious, bathroom clean and well equipped. Staff was polite and helpful.

From the security guard (Coach) that walked me to the front desk, to the receptionist, to the gentleman working in the cafe, to the quietness of the place, it was a great stay, and appreciate everyone I talked to.

Unauthorized charges to my credit card that was held out of my deposit. Sam's town front desk said charges were from my room for card being declined through hotels.com which card was charged. Very dissatisfied with all involved

Price was ok. Hotel was not very clean and had a musty odor.

Easy check in and out from phone, nice live band Saturday night, large clean room.

We stayed there yet room was never cleaned. We tried to get information from the front desk and the lady was very rude and unhelpful. This was not a good stay

Amazing service by staff

Very clean property and helpful staff

We did enjoy the pool and the jacuzzi pool. Although there was a sign stating POOL CLOSED, we were told it was ok to use it. There was another couple using the pool while we were. It's not promoted much, but we enjoyed the quiet surroundings. We ate in Smoking Joe's for breakfast. The decor was interesting. The only issue was it wasn't crowded but everyone was set right next to each other. A customer by us talked on his phone for 30+ minutes loud enough for everyone to be annoyed. You can't control a customer but you can put some distance between them. We stayed on the 16th floor and when we stepped off the elevator every time, we could catch a high from the weed being smoked in a room near the elevator lobby.

Would have been nice to have a couple of chairs to be able to sit in while watching tv. There was a chair for the desk area but not a comfortable chair to lounge in. Sitting on the side of the bed to watch tv doesn’t work. There was plenty of room in the room for a couple of chairs.

Friendly service

It was clean, but smelled musty, the maid came in and sprayed air freshner which helped. The refrigerator was not working, but maintaince came and replaced it. One of the phones was not working well, maintance replaced it, but i got another phone which did not work well, i just left that alone because the other phone worked fine. Overall it was a nice place to stay, there were homeless people that hung around otside the front of the hotel fumbling through the trash and picking up used cigarettes.