ESJ Beach Hotel

Kitchen cabinet drawer falling. Rooms need to be updated/painted. Should offer to use pool from other hotels.

Excelente. El parking está muy deteriorado. Pero lo demás, excelente.

The property is in bad condition and we left after one night

The rooms were not ready for check in and they were missing towels. I wasn’t aware that the pool was damaged

Me qude en este hotel por dos noches. Primero no sabia q la piscina estaba en renovación. Y segundo y muy importante. Sali con picadas en todo el cuerpo. No creo q limpian , entonces my peligroso por cualquier enfermedad.

THE PROPERTY /ROOM HUMIDITY NEED REMODELATION

Excellent

Everything was great, ocean view l. Food and staff. Room was clean too. Thank you!

Place was nasty

Limited staff. The moment i started walking through the hallway on the 8th floor to the room, the floors were dirty and noticed storage doors by elevator was off the hinges. The moment i walked into the room, we immediately noticed mold in the bathroom, stains on the walls and stains on the bed sheets. Paint on wall was peeling off also.

Rooms are out of date but good location

Due for minor updates. A couple of things need fixing in the unit. Clean, comfortable & on the beach for which I didn’t mind the pool been closed ! Love the area and local culture. Being there multiple times and I noticed ESJ deteriorating.

This is where I will always stay when visiting PR!

Staff and cleanliness and safety

There was lack of communication in terms of housekeeping and management was

I loved the ocean view room but staff needs to work on communication. Had to repeatedly request things and the waits were long.

The staff was amazing! The views and location also.

Outdated

The girls at the check in desk were the sweetest. Beautiful beach this is my 3rd time here

Rooms were nice but the property itself looked a little dated. I had no issues with my stay.

Itnwas a great location and we enjoyed the view

Best time perfect location drinks on the beach little shop in lobby for coffee and sandwiches. Out door food truck and a block up super market could not be more convenient. For all your needs

The lady was really nice even though there was no extra covers in the room.We've got a matter of was an abandoned room and I have marks all over my body Related to the covers.I believe are the extra bed But the t v was not working and the washer and dryer was not working it was No dish soap

The phenomenal staff made our stay more enjoyable. They were friendly, helpful and curtious. The close proximity to the local bars and restaurants was key. Also, the private entrance to the beach was helpful.

Property not maintained. Issues with the room.

I didn’t wanted to leave I feel like home

Food options

Its OK to stay if you're on a budget. If you have a little extra spend then book elsewhere. The building is under construction, the hallways are dimmly lit. The lobby is large, bright and open. Our room was beautiful but the sheets appeared to have some staining, as well as one of the towels. If you're a person who tends to be cold make sure you ask for an extra blanket. Parking in the parking garage is tight and there is limited 'guest' spots. It is evident the hotel staff are doing the best they can. As a person in leadership and management, it appears the issues stem from the top down and maybe limited funds to improve the property. THERE IS NO POOL. THE GATE TO THE BEACH IS OPEN 7-7 and it is a long walk around the neighboring properties to get back to the main entrance of the hotel. I would stay again because of its convenience and just bring my own towels/sheets and toiletries.

My room was situated in the 6th floor. There seemed to be an issue with moisture in my room because it smelled terribly like mold and you can feel the humidity in the air inside the room. My friend stayed in the same floor, 2 doors down and her room was also in poor condition. Interior humidity was bad, the room smelled like mold and dog food. The paint was peeling from the walls by the kitchen. Service at the counter was great, staff was helpful and kind. The bed sheets, towels and table were clean. But the conditions of the rooms were terrible.

all the photos online of this property are deceiving!! i was scared to shower every day because i was nervous the plumbing would explode while i was in there. the tile corners and shower fixtures are so incredibly dingy and gross. the amount of money this property charges people i’m sure they can put some money into renovations because jeez!! i couldn’t even get into my balcony the first night there because it was so rusted shut. it took all my friends pulling to pry it open and when we got out there we saw the disgusting condition the balcony was in and the fact the railing was held together by a piece of plywood haha that was crazy to see. don’t get me started on the ridiculous amount of fruit flies appearing out of no where every single day multiplying!! my time in puerto rico was amazing but i was sad every time i had to return to the hotel to change/sleep. do yourself a favor and stay somewhere like a marriott. the amount i spent for what i got is criminal, i feel like i was scammed :( wish i could get my money back bc this was not a great experience i feel fooled.

It was unsanitary, there was an unpleasant-smelling on the hallways by the time we were in the hotel. There was construction going on at the pool area so we were not sure if this was the cause for this. Our stay was disappointing from the start. Accessing the hotel was inconvenient as there were only stairs, no ramp or assistance which made it really difficult to carry our luggage in. On top of that, when I politely asked to step outside near the reception area to look at the beach, I was told not to open the door and directed elsewhere, which felt unwelcoming.

Elevators hardly work, phone in the room and safe either. We mentioned it and was told somebody was coming up but no one ever did. We were told we would get priority check in since we were there hours early but that did not happen.

Sadly pool was not open due to remodeling, but beach access is at back door! Staff was friendly & helpful. Rooms have full kitchen so def was a bonus! Def will be staying again

The property was in a great location. It was not as run down as the reviews showed. However, we booked with Expedia and selected queen beds, which the property does not even have. We were given double beds only in 1 room and a King and chair sleeper in the other even though I called 3 times to make sure we would have two queen beds in each room. Also, the room was not ready when we arrived, but it only took them 15 minutes to ready. We were missing bedding which they sent up in a few hours after our request and we never received the extra blanket. The beach access is also only from 7 AM to 7 PM, which made it difficult for us since we went on several excursions and didn't make it back in time. Overall it was a good stay. The shower had plenty of hot water and the beds were comfortable. The lenai we booked was pretty run down. We're not too picky so the room was acceptable to us.

The property is runned down. The rooms are antiquated and dirty. Dead water bug by the bed. But worst of all pool advertised hasn’t been open in years.

I love that the property is right on the beach and there’s access to lots of restaurants. The room was clean and had an updated bathroom and full kitchen. But building is a bit run down and no pool or beach chairs.

My overall experience was VERY mid. When we got there our balcony door didn’t open. Had to wait a day for someone to come and “fix” it (tell us not to lock it so it can stay open). They only came to take our dirty towels and told us we only clean the rooms if your staying 4 nights or longer. Mold smell in the room. I wouldn’t come back. Not worth it for the price you pay.

No swimming pool is on remodeling, my granddaughters was disappointing, two beach towels for 5 people, ask for absolute Vodka not have, ask for Cranberries juice no has ,ask for Ron and coke no run only flavored, no park for my truck the said is too high was so bad my daughter and granddaughters stay only one night me andy wife stay alone for 4 day in a 5 person roon ,,, never again and i have more 😡😤

Wonderful hotel! Great views just like the pictures!

The rooms were horrible, furniture old and rusty. Bathroom need an update as well as the rug. This room didn't look like the room in the picture. I believe this is a fraudulent advertisement from expedia or the property. Never again

No pool. Damaged walls and old.

Ive stayed here before and my previous experience was the complete opposite to this one. Upon arrival in the early morning.... our side of the building was without water. In addition to being unable to shower, we found an infeststion of roaches on bed, in covers. We brought this to management's attention and they did little to nothing to show concern. Needless to say we cancelled our reservation and left later that morning. They had a complete disregard for these unsanitary conditions. Did not even TRY to compensate in any way.

Perform an Up grade to the room.

The water was off for 12 hours during my stay. I had to bathe with water bottles and brush my teeth with them. They didn’t offer a credit or remove money off the hotel for inconvenience. I was happy that I was able to do my laundry there but locating the laundry facility was very hard since it was on basement two and there’s only one elevator that goes to basement two there’s also no air conditioning or service in basement too so it’s very scary down there. Overall, the hotel was very beautiful and had a lot of space and I absolutely love the balcony but due to not having water for 12 hours, I will not be booking here again.

I thought customer service was excellent

It was amazing. Very clean and the staff was very friendly.

Close to beach. Water main break but 12 hours with no water is unacceptable. Reserved two queen size beds got two full size beds very uncomfortable.

Needs better shower pipes

Balcony view

Great beach location. Good food in cafe and drinks at bar inside. Beach is beautiful but has bugs that bite you in the shade, so bring bug spray. Updated rooms but paid for beach view and had a partial/obstructed view. Overall beautiful location.

My family and I really enjoy this property

full of mold and nasty

The overall experience was great. The tv did not work and did not get fixed, the view of oven was blocked by a tree and the broken pool. But we loved our time regardless

We were told there was a pool and when we got There it was completely dug up and there was no pool

The people were great

The property was nice physically everything looked nice I love the view and beach access but the service was terrible I hated my time inside the room the balcony was the best thing but the shower wasn’t working right the tv didn’t work right the room service was terrible there is no phone a women walked in without knocking they left dirty towels in front the door the whole weekend and never brought new ones. Never got anything I asked for

Property is short walk near the beach. The employees were friendly. Many dining options. Have a good time

Loved this property

The property is in poor condition and badly designed. Bags have to be dragged up two flights of stairs to the tiny check in lobby. The balcony door to our unit would not lock and the unit with the next balcony was under renovation with an open door without a handle or lock to the hallway. The sliding door to the toilet area was off its track - no privacy at all! As others have mentioned the pool is long out of service and a horrible eyesore. All in all a very bad “resort” experience.

Dirty, unsafe. No locks on sliding doors, cockroaches, mold

I like

The property itself is ok. Typical beach hotel. Everyone was very friendly and helpful. The rooms are pretty outdated though. In much need of renovations and there was a lot of mold on the balcony. Beds were small and hard. The kids enjoyed so we enjoyed.

Great view and great staff

Great service

Great location

Excellent , I’m recommending 100 %

The Pool not on for4 years.

So good

It was nice but under construction

It was ok

Mmmm is ok if you are looking something close to the area of isla verde the room is super big and the bed is really good the view super Nice the bathroom is super small and super old Fornitura 4 of 10

Best part: so close to restaurants and the beach, the employees, specially the bartenders at Mint bar They where great Bad part: hotel is under construction, crazy noise all over the place, no Pool is been close for a year

The property is not anything that sustains the price. They are on renovation and their structure is not in conditions to have guests. Ceilings are moldy and bathtub was cracked. Never again staying there!

Staff were extremely professional and always attended to my needs

Beautiful stay will definitely come back !!

I really would not like to say what I did not like about my stay. However their customer service was very courteous and provided a refund for my stay due to the quality of my room at the time.

We like the room reallybspacious

No pool

Good

We arrived very early in the morning. I thought I rented a two twin bed room. When I arrived to the hotel, we got a 1 king bed room. The staff tried to find a room but we had to wait an hour. The room they offered us had a broken glass on the balcony door and faced the dumpster. They tried to find another room but we had to wait until noon. We canceled the reservation and stayed somewhere else. Besides all that, the pool and the gym were under construction. But there was nothing on the Expedia page saying so. Had I noticed, I wouldn't have reserved a room in the first place. I used to stay at ESJ early in the 2000s and the experience was always great. They must have change administrations because the place didn't look the same and didn't work the same way. I'm sad to say that I won't be considering it an option anymore.

Good

Run down outdated no pool not a hotel at all

Very clean and close to everything. Walked 5 min each morning to amazing breakfast spot up the street

Right on the beach ! Can’t wait To come back!

The room was horrible dirty, when you call customer service it takes 7 or more calls for some to finally answer and when they do it takes them hours to get your what you want, bathroom clogged 3 out of the 5 days we were there and every time we had to call multiple times for someone to come to fix it and had to beg because the kids needed the bathroom, room service came once the whole stay when we requested it twice, towel changes required 7 calls everyday to get them and then 3 hour wait on them because the person going around doesn't knock the door just says towels in the whole way and your supposed to hear him if your inside and if your not too bad. Massive renovations need to be done and the place just uncomfortably dirty

Great place

ESJ was very accessible to near by restaurants, beach and Viejo San Juan. Will consider this hotel once more for my next trip.

The hotel room was riddled with mold to the point it affected my breathing. The beds were extremely tough and not comfortable. The stove top would just turn on by itself to the point we had to unplug it and to add insult to injury the pool was closed.

It didn’t have cleaning service in the room. Only brought clean towels. The pool was not working. It was clean and a beautiful view. The beach was close and good

Very good

I loved the view I had from my room! Beautiful scenery and this is going to be my go to stay when I visit again

The hotel was clean and the staff was very friendly. Walking distance to stores and the beach.

It was very nice. I will come back

Unfortunately, the hotel was not as advertised. There are pictures of a pool on the internet but I was told they haven’t had a pool in years . Also there were some unfinished things in my hotel such as the shower didn’t have a door and water constantly was on the floor . There were maintenance materials left in the room as if someone had just been working in it . In addition to the actual room the hotel hallways had an unpleasant smell and damaged walls/doors . I was there fr out of town and highly disappointed in the level Of quality they offered . I believe I should be compensated!

Great experience

The property is cery walkable to the beach, dining, and shops. The hotel is dated, run down, moldy, and filled with humidity. The bedding felt wet and overall was very uncomfortable.

Very accessible to experience local culture

I liked location,stat was professional and very client oriented,excellent place for short stay.

What I liked it’s that it’s beach property but the pool was not available don’t even know where it is located . There’s construction around as well. Not much custormer service if any at all . Has potential to be a great hotel like years ago .