Hyatt Centric Isla Verde San Juan

Lo único que no estuve de acuerdo con el curtido que me dieron , cuando yo hice la reservación pedir un cuarto para impedido me dieron otro pero pasé mucho trabajo con la persona porque no había los tubos para la parte del toilet y la bañera estaba muy alta para el.la housekeeper no limpiaba cambiaba la basura y recojia la cama pero no limpiaba el piso ni el sink.

Hotel is under construction, too much noise early in the morning, can not sleep well

THIS HOTEL WAS RENOVATED AND ALL THE ROOMS ARE BRAND NEW!! 😍♥️ AMAZING!!

Open space in the pool area. Sun shines in all angles

El hotel está renovado y las habitaciones están hermosas y limpias .

Hotel cancelo la reserva. No pude disfrutar

Great customer service very helpful.

The was great. The lighting in the bath room was very poor.

I enjoyed 3 nights at Verdanza. It’s an affordable option, easy walk to the beach, restaurants and even a pharmacy. The room was clean and had sufficient space. We enjoyed a 3 night stay and were very pleased.

Hotel in under construction

The hotel was basically a construction site during my stay. There was a leaking ceiling in the lobby, no working elevators, and constant drilling and construction noise. While the property itself was clean, it was far from peaceful or enjoyable. Definitely not ideal for anyone looking for relaxation.

Nice

It was a horrible stay. Elevators not in service. Hosted a family reunion in the dining area and other guests had to eat elsewhere. Small hotel would not recommend. Charge $50 resort fees and it looks like you are staying at a motel 6. Bath towels are dingy. Wall unit lopsided; I was afraid of it falling on me. Not enough toilet paper. Called for extra linen and toiletries the house keeping staff literally came in to see if we actually needed it.

The staff was excellent. Very attentive and friendly. The renovated rooms were very nice. The pool is great. It was a very good stay and I highly recommend.

The staff here were friendly and helpful. If you have any questions or concerns they were able to answer it in a timely manner. We loved our stay here and would stay there again in the future.

Definitely had an awesome stay, the hotel was amazing and the staff as well! Parts of it is under construction but it honestly didn’t affect anything. I didn’t like the additional $225 I had to pay upfront because it wasn’t stated in anything, and then to only get back $84 out of it bc of hidden hotel fees.

Not much.

Wash in contribution no was safe

Great room alittle noisy

The property looks great, rooms are great, check in staff are great and cleaning staff are wonderful. Here is my one observation regarding their employees in the restaurant area, they need more training on how to treat people. They disregard their guests specially when there is more than one person working. Property needs a business center.

Verdanza has a welcoming and courteous staff, it’s property appearance is inviting with all amenities needed to enjoy a vacation. The rooms are very clean and comfortable. In addition, the property is walking distance to shops, restaurants, beach etc…

Loved the room! Easy check-in. The elevator was not working so taking the luggage up the stairs in the in the heat was disappointing (glad a staff member was able to assist me). Overall great stayed.

Good

Nice and calm

Housekeeping service was not up to par, my floor was not sweep or mopped, floor was dirty, I had to make up my bed every day for my stay, all that was done is the towels were replaced

The Verdanza is very convenient and located in a prime location near the beach and restaurants. It was clean however there was some construction going on. There was only one trash can in the bathroom and none in the main room. There is no microwave available. The pool area and splash pad was beautiful and well maintained. We also enjoyed the beach club access with complimentary shuttle during the week. I would stay here again when all of the construction is complete.

Construction going on……a lot of it. I was awaken by loud drilling sounds the whole week. My bed sheets were😒

Was there for a girls trip with my best friend and we felt so safe and well informed! Our check in process was amazing and we were given free access to a beach club and a shuttle to and from! The hotel is under renovations however that did not affect our stay! The pool was fantastic! Everything about our stay was so great and I wish I could remember the name of our check in agent cuz he was great! And the two drivers the assisted with our bags and the shuttle services. We will be back thank you so much!!!

Exceptionally awesome

The reas

Hotel stay very nice, clean and the staff was great. The location is close to everything. The hotel has a bonus beach club, you will have free access to. We had a great time, food, bars, adult poo and live entertainment. We will be back.

No soap dispenser in shower. It was a nice room.

No fue buena experiencia, ya que están en construcción y fue horrible el ruido a las 7am entre otras cositas que las pueden mejorar. Que si regresaría? Pues realmente no creo.

Hotel has excellent location, therefore a lot of potential. There was a lot of construction and renovation at the time of my stay. I’m pretty sure it will be for the best! Staff is polite and attentive. Recommend it for families with kids.

Everyone was very nice

Place was amazong

Nice!

Location is the best. Staff are very nice & helpful

It was no microwave . The elevators were broke i had to carry my luggage up 3 flight of stairs !

Good

.

Great Services!

The location was perfect and the family environment.

.

No la hace que estén en construcción mientras hay personas hospedándose, el olor a pintura es demasiado fuerte deberían arreglarlo lo más pronto.

The hotel is under renovation but they did the best to keep noise and dust away. I was never disturbed. Stayed by the pool (not noisy) There is a splash area for kids. The beach is a block away @10min walk. Lots of dinning options and convenience stores a short walk away. Parking for a fee. Small fridge (you get two water bottles daily) but no microwave. Bed and pillows were comfortable.

Hotel was in the remodelation process and it was a bit noisy in the hallway during the day, but other than that, a very good overall experience. Restaurants and the beach at a walking distance.

Very nice place to stay.. even with the remodel going on didnt bother us at all... will definitely stay again

Construction going on early in the morning. Wasn't aware there were additional fees when reservation was made. Besides payment of my stay, there was a resort fee and additional cost of parking per day. Didnt know any of that. So your paying double for your stay. Had to change rooms because of thenoise of Construction workers. When we were moved to the other room, the shower had a sizable crack at the bottom of the shower and flooded the floor. They said we would be refunded two days worth of our stay. No refund was given. Our rooms were not cleaned daily. We were told that we had to stay for atleast 7 days in order to receive daily cleaning. We had to constantly ask for towels or any regular amenities which are common to have in hotels, or atleast i thought. Unfortunately the place had a bad mildew smell from water damage and problems with the elevators, which caused everyone to have to use the stairwell. That was a lot of steps.

Beautiful hotel, very convenient to airport and restaurant.

Excelente trato al igual que en las ocasiones anteriores que me he hospedado en el hotel.

Hotel was nice and clean and pool stayed open late

Great customer service! Love that it was in an area where you can walk around get food and go to a casino.

pay for parking

The only complaint I have is that my room didn’t have a microwave

It was noisy, I understand they are trying to remodel, the location is great, walking distance to the beach, bed was an 8 out of 10 but pillows not comfortable at all, the room was small for the price.

The property itself was beautiful! The staff was amazing a super polite. The food was top tier. The pool was amazing and not too cold and not too warm. Hot tub could have been a little hotter. But it was still amazing. What was a turn off was the fact that they were doing construction during my entire stay so I did not have full access to all the amenities promised. But none the less, I had a 9 out of 10 stay.

Relaxing, strees free

I like the modern rooms, they provide all the necessary connections for electronics. The led lights behind the bed and television are absolutely astonishing.

The property is nice and the room was comfortable, but they are in the middle of a rennovation and theres people working in construction during the day.

Really comfy bed

Simple and nice poolvarea

Under costruction

Unfortunately it wasn't that good, amenities was on construction, no

The hotel is in a great location—there’s a pharmacy on the corner, plenty of food options nearby, the beach is within walking distance, and Old San Juan is just a short Uber or car ride away. Unfortunately, the experience was affected by ongoing construction, which was never mentioned at the time of booking. The elevators were out of service, so if your room is on a higher floor, be prepared to carry your own luggage, as there’s no staff available to assist. One day, the power went out for over 30 minutes without any explanation. Construction would start as early as 7:00–7:30 AM, making it impossible to sleep in and truly relax while on vacation. On another occasion, the fire alarm was triggered, and no one communicated that it was a false alarm—I woke up frightened and had to call the front desk myself just to be told to ignore it. There was also a day when we were informed there would be no water for a few hours, which was incredibly inconvenient, and throughout my stay, the water had a strong chlorine smell. Whenever I had an issue and called the front desk, the response was slow—sometimes taking over two hours and only getting resolved after I repeatedly followed up. In one instance, they didn’t answer the phone at all, and when I went downstairs, the staff member was on a personal call, which may explain why no one picked up. I really wanted to enjoy this hotel because of its convenient location, but the lack of communication, limited staffing, and unexpected construc

Attention to guest

Doing construction when I went toooo loud couldn’t enjoy my stay besides that hotel 10/10 looks good staff is nice

El personal fue muy atento y amable durante toda nuestra estadía, lo cual agradecemos sinceramente. La ubicación del hotel es excelente, con fácil acceso a muchos lugares de interés, y el área se siente muy segura para caminar. Sin embargo, me gustaría compartir algunas observaciones con la intención de que puedan ser consideradas en futuras mejoras. La habitación que nos asignaron era un poco pequeña y carecía de ciertas comodidades que suelen encontrarse en hoteles similares, como microondas, reloj y muebles adicionales. La nevera disponible no enfriaba correctamente, y en ocasiones se percibía un olor extraño en la habitación. También notamos que algunas toallas y parte de la ropa de cama no estaban en las mejores condiciones, incluyendo manchas visibles. Entendemos que el hotel se encuentra en proceso de remodelación, lo cual valoramos como una señal de compromiso con la mejora. Agradecemos la hospitalidad del personal y esperamos que estas observaciones puedan servir para continuar elevando la experiencia del huésped.

Nice place, great staff and good beach club.

Good hotel perfect location for 🇵🇷🏝️💪‼️

Excelent

Excellent property facilities and staff!

The Hotel is in renovation phase but no noise or disruption

I have two of the renovated suites and they were so comfort.

My go to Hotel very affordable, very convenient 1 block away from the beach & stores & restaurants. Witnessed 7am pool cleaning daily. Stayed for Father’s Day. Already booked for August as well.

The guy manager was amazing. He was the sweetest man I’ve ever came across. Was little disappointed because this is advertised as beachfront and it’s not. But very close to walk. The property was being renovated when we stayed so that was a minus. Stuff like that she be stated on website. Property stated it had 3 restaurants but they turned one into a gym. Property wasn’t like they advertised. But the manager made my stay awesome. Rooms clean and hotel overall clean and nice.

The swimming pool was in construction.

Room was not clean... dirty towells too.

Clean property, courteous staff, reasonable fare.

Al llegar la recepcionista fue amable. El área de la piscina está muy bonita, tiene barra y están bien los precios. No me gustó la habitación, primero no estaba del todo limpia, había una fresa debajo de la cama, la puerta del balcón estaba dañada y no cerraba, y la habitación se sentía vacía y con muy poca decoración. Creo que necesitan remodelar las habitaciones, aunque ya el hotel está remodelando su lobby, así que espero q también puedan remodelarlas ya que están un poco deterioradas.

It was a great stay, very quiet and chill. The restaurant was nice and the food was good. The only thing I didnt like was that they only had one person for the check in process and the line was a bit long.

SMH !!! Nope I won’t stay here again … yes it’s a great location! You can walk to the beach and to some eatery spots. But I didn’t like the rooms. I had to BEG for a microwave .. while I was in a “newer” room and that’s after they originally gave me an older room and those smell and are dingy looking. Like a motel ! Luckily they changed us and it was ok the pool was nice and the staff was ok that’s why I’m giving them a 5/10 but a luxury hotel - no they are not!

The property allowed us to visit their private members only beach/resort. It was a wonderful experience.

Very old Hotel bedrooms horrible condition and the bed like roads side motel!!!!

it was comfy, peaceful, the staff was nice even tho it was late night

Super close to restaurants and walking distance. Area is very quiet; you are in the mix but not completely...loved that about it.

Great Services!

Todo estaba muy bonito, la habitación súper cómoda y muy linda.

Very good

Love it

Only 1/2 block from bigger pricier hotels with a better price point. Rooms recently remodeled by the pool. The room was big and comfortable with a balcony. Pool and hot tub area are well kept with a convenient bar. Staff was courteous and friendly. Walkable to the beach and multiple choices of eateries and casinos.

Close to airport, but very dirty.

staff

Needs renovation and paint of rooms and hallways

Check in was the only bad thing about my stay took about 20-30 minutes.

Overall was a good stay. Maid service was subpar for the rooms around the pool. Requested service twice and placed door sign and room was not serviced. Hotel going thru some remodel, and has a lot of potential. The staff is very respectful and courteous. Breakfast buffet had tasteful options and cost was average.

I liked how clean and pretty it is. What through me off was the extra charges after the stay. There’s about a $50. per day resort fee and $21. Per day for parking. For a 8day trip. Wish this was explained better. This trip went above my budget due to the extra charges I wasn’t able to plan for.

Staff was amazing,restaurant in hotel has great food. The room coul have used a little small fixes but it was nice

Elevator don’t work. Was charge A daily &45.00 “hotel fee”, they said was not included on our package. Not too happy about this surprise charge.

Just stay some where else -Went through the Expedia app doing the reserve now pay later ordeal. Well an ordeal it was , I was called and told to pay for the first night 2-3 prior , I get there and was prompted to pay immediately. I tried but the merchant didn’t know and or couldn’t split the payment and I was told to come back the next day. Well next day the card reader was down , later that day the whole system was down which the representative at that time told me to fill out a form with credit card info for the rest of the stay . I followed through and things went smooth. Until it came time to check out and there was balance still for the stay! Which my original card on file was charged . So in full I was double charged , the process was a huge inconvenience. I’m still working to sort out how much I actually needed to pay for the room and what card is going to be charged in the end and get that money back .