Gran Festivall Resort

I loved the buffet and how clean the hotel room always was! The air conditioning needs to be fixed because the condo I stayed in, only one room had a working AC; The events were limited on a weekday & I was referred back and forth between the events table and the lobby for information. The main pool was really hot day and night; the only pool that was fresh was the waterslide pool.

Horrible place. Don’t understand how it’s still open. Needs major upgrades

We got there and the hotel room they offered us had puddles in the floor dripping water from the ceiling. One of the puddles was over an inch deep. It wasn’t because the rain went through the door, no it was water, literally dripping from the ceiling. The plaster along with black mold was falling from the wall in the ceiling. The lights were flickering, and when the bellboy tried to tighten the lightbulb, it shocked him. An electrical short with puddles. We went along with them and on the third room, they offered us the toilet bowl had no toilet seat. The floor had puddles and the top bedroom light didn’t even turn on. Please do not expose your family to unsafe mold and electrical hazard.

Vacionamos en este lugar Esta ves esta muy deteriorado Creo necesita remodelacion

The stile of de hotel is fabulos

Only one places for food and food was not good. The places is falling apart. Only the main pool was able for use. Just dont go save your money

Todo muy bien, los animadores muy amables , la comida en el buffet es deliciosa

nothing good except for the restaurant waiters!

They need to work on the environment

Needs a ñi

We love Gran Festivall, we’ve stayed here many different occasions. The staff is very friendly and helpful. The food and drinks are great, beach is wonderful. The rooms need to be updated, cleaned and just a little more love and attention. Bathrooms in common areas need to have lights especially if you’re using them at night it was so hard to use them without a light, we had to turn on the flashlight on our phone. A really nice hotel, the property just needs some touch ups and needs to be cleaner.

Its a beatiful place unfortunately, the rooms need to be cleaned, they have a fungus smell and AC did not work. The room room did not have enough sheets .

Everythin good

Property was not clear

Property is in need of an upgrade from facilities to furnished. Food is okay and Beach area excellent

Rooms are horrible. The staff are really nice.

Broken toilet . No responce to the problem Very old rooms no maintenance . Thing two times before go there 😁

Expensive and in very bad shape all around

Property looked very outdated. Air conditioning in rooms was not good the rooms were hot . Didn’t enjoy my stay best part of the stay was there breakfast and the night show don’t think I will ever stay there again

Something happened with this hotel. We stayed here before Covid and now 6 years later when we returned we were shocked! Definitely not recommending and will never return. Our rooms got flooded during a heavy but typical rain. Everything is falling apart and should be shut down.

We’ve been here before and thought we know what to expect but that was pre Covid. This hotel never bounced back after and honestly I don’t think it will. Everything is run down from the rooms that are falling apart literally ( our room got flooded from the top to the bottom due to clogged drain on a patio during a normal storm), paint is chipping off the walls inside and outside, grass is not getting cut, kids club is run down,waterside closed with a plastic chair… the list can go on and on. The food choices are very limited, not near what you expect for an all inclusive hotel. Sadly we will not return here.

Las instalaciones están pésimas y no cuentan con aire acondicionado

We stayed here 35 years ago for our honeymoon and we are back now to celebrate our anniversary. The resort is tired and in need of repairs but the staff is definitely their greatest assets. Every person we were in contact with are friendly, kind and patient with our limited ability to speak Spanish. The food and entertainment is wonderful. Juan the main pool bartender added so much to our vacation! He is an amazing person who couldn't do enough to make our stay wonderful. Juan you are a star!!! I also wanted to include Carlos, and Fransisco in the buffet for good service every evening and also the gentleman (sorry didn't get his name), that was our bellhop. He was so pleasant with us when we had to change rooms, that it made the move okay. Also please talk to Benito in the lobby if you want to book an excursion. He set us up with an amazing tour guide. The night shows are really first class including the children's shows which are all Disney themed and wonderful for the kids including photos with the characters after their performances. If I was rating this resort on staff, food and entertainment only, 5 stars wouldn't be enough.

Great location and clean place. Recommended Yes!

Never again will I stay @ Gran Festivall! They had NO hot water! The place is not worth the money. Personnel was ok & friendly but needs lots of upkeep and its dirty. No hangers, washcloths or hand towels. The food and drinks were blah. And they call themselves a Resort? This place shouldn’t be promoted by any agency! I read reviews from years ago and the same things have been going on, altho the management promises to improve conditions…no change. Terrible place to go on vacation!

Los shows de la noche muy bonitos asen ambiente. Toman mucho en cuanta alos niños.

The hotel is located in a very large area that is across the road from the beach. Aside from that, everything else is less than pleasing. The facilities need to be updated asap. Our hotel room did not have a working AC for the top room which was the one that needed it the most. Ants were everywhere in all rooms, the bed was very hard and and everything was old. No microwave and no fridge. We will definitely not be coming back.

this place is so nasty they have animals in the rooms

Do not believe all the good reviews on here. I believe these are people that work here that leave good reviews. If there was a negative -0 I would pick this. This place was the nastiest place I have ever stayed. When I say rum please RUN!!!! Mosquitos in this are will eat you alive. It is so run down that I cannot believe it’s still doing business. I paid for 6 days and I just couldn’t do it. 1 day was plenty for me so I cut my losses and headed to Barcelo which is beautiful, clean, and the food was to perfection. If these pic don’t scare you then I don’t know what will.

NEEDS TO BE RENOVATED AND DEEP CLEANED.

The room was dirty no shower curtains in the showers no towels no ac its just air. The room smelled alot of rust and mold and then on top of that it was so uncomfortable. The activities are so far away from each other its time consuming

La propidad nesecita mantenimiento. No havia agua para tomar. No papel del baño. La toallas muy viejas daba asco usarlas.

Entertainment was amazing. The food and upkeep of the hotel could do with a bit of work

Great place centric !!!!

It was terrible the staining, rooms not conditioning clean, bat But experience all the time food not very good it was not I was specked it

Our first room was full of ants, air conditioner not working, and

Friendly staff, all inclusive drinks and food all you any to consume. Events for the guest all day long. 2 bedroom villas one is up stairs with very narrow stair way, not sure if you can get a big suitcase up there (or might be very hard to do so). NO WIFI IN ROOMS, it states that on info but only wifi in lobby a nice wall to get there depending where your villa is. You can visit the beach by crossing a bridge that belongs to resort only. But no umbrellas or chairs once you get to beach. They do have a bar next to beach for your drinks, and a restaurant that open certain hours at the beach. Food: Not the best for the price they can have better and tastier good. The best we had what beans and chips. Pools are good, little old but nice and big. Be ready for some walking resort is big. Shows at great entertainment for the entire family.

Horrible customer service. They didn’t have our reservation on file and they took over an hour to find it and were so rude while doing it. Our rooms had no towels and no water and they would get angry when we’d ask for them. Our ac never worked all they would say is we will send maintenance to fix.

El peor hotel, no me dieron habitacion, no tenian habitaciones!! No me dejaron qurdarme, no respetaron la reservacion

Everything we needed to make a great vacation!!! Kids and adults all had a blast!! Staff was wonderful.

The property was well maintained, the buildings are old, and the rooms should be fixed up a bit. Well laid out.

I like everything nice and clean everything was great. Except no coffee machine in our room I was it

Beach is beautiful , very clean , food is decent could be better

Rooms were just disapointing, the airconditioner did not work and they took an entired day to fix it, and it did not cooled proper. One of the rooms showers only worked woth hot water and no cold water so it was just scolting to shower the kids their. Towels were just bad, room had lottle animals over all disapointed. Front desk staff were not helpful at all. And we good food poison, my mom and my self and 2 of my boys.

I was so disappointed with the service and the room. It is an Old Hotel. Not clean and sadly In our room was not clean and we didn’t have towels and amenities like soap and shampoo.

This place was a big disappointment for my family & it put a damper on our vacation. First of all, the rooms were disgusting to say the least. It is crumbling with a decor of the 70’s and not up to par. The sheets of the bed had a huge foot stain, the room smelled like mildew, the kitchen & bathrooms was gross & I paid 7 nights for this? I was not happy at all. The food was cheap & gross. The kids pool had a dirty diaper in the middle of the island so that did it for me. Need I say more? Oh, & if you go hang out at the pool once the sun goes down good luck with those mosquitos. They eat you alive. I checked out the very next day. I made an excuse of an emergency since I did not want to get any type of compensation whatsoever but since it was a prepaid package through Expedia I was concerned about getting a refund but I was told it was up to the hotel. Well I spoke to the Manager at the front desk & told me that I would get a refund. Long story short, we had to cough up more money to stay at Barcelona which was a delight & up to my standards & I am writing this 4 months later & never got my money back of $600 . I lost all that money. I made numerous attempt to reconcile at least something but all that Expedia offered me was 20 lousy dollars. GTFO! I will never ever book with Expedia ever again. How dare you represent a crooked hotel to your customers. Please stay away from this dump. I would hate for you to waste your money like I did & I have pictures to prove it.

very disappointed on my stay this resort is very run down and needs a mayor upgrade, all of the rooms are very far from the center of all of the activities, and you need to be constantly walking up and down a lot of stairs, this could be ok but I have a small child with a stroller and you can’t really go around the stairs.

Property is falling apart. Cleaningless os not there priority. Staff seems like they aremt happy to help you. The villas are dirty. Found hair in shower along with a frog. Also i got food poisoning. Very bad experience over all. Will not be returning.

I really don’t recommend this resort to anyone. Poor maintenance, cheap food and drinks. The rooms are far away from the beach and pool ( they have only one pool 😖) the rooms are old., everything is old and the worst part they want to charge like a 5 start resort. If I could I will give it -5 stars. please dont spend your time and money there.

Was not happy at all I will not be coming here again

Poor quality, need more upgrade, better service and hospitality, poor quality food

POOLS NEED TO BE CLEAN AND SOME OF THE STAFF NEEDS TO BE MORE FRIENDLY

It was good, they have great shows and people are very friendly. Only thing i would change is the comfort of the beds and better food.

This property was built in 1979. Not many upgrades since that era. The place looks very run down. The food is not very good and the drinks are horrible. The only good thing about this place was the friendly staff in the main dining room. We only stayed one night but it was one night too many!

Resort needs a major remodeling. Bathrooms were horrible, ac did not work.

More friendly staff ..............................

Room was not what I had paid for. Food was horrible and staff were rude

Old...nothing works: broken air conditioner, broken toilet, broken door to outdoors, kitchenette dirty, no phone service.

This hotel has the best and anything that you need to have a nice family vacation. The only downside was that I encounter a big group from sedesol in the hotel too. They did not know how to behave. They smoke in restaurants, events etc. they were noisy and didn't show consideration for others.

My 4 year old son was bit by bed bugs, rust on plumbing, rust on sink drains, buildings were discolored and paint was chiping, landscaping was bad

the rooms do not have good air conditioning and very small felt a lot of humidity inside the room

We have gone to Gran Festival a number of times...always enjoy it. Very family friendly...lots to do for all ages.

Room had rusty fridge and stove sinks dont work toilets dont flush. A lot of cats during the day and racoons during the night. Food was the same everyday, beach “seafood” restaurant serving no seafood, we had to order seafood from another local restaurant, italian restaurant a total yuck it wasnt italian at all. Waterslides and archery closed 2 more restaurants closed.check in is at 4 so you basically pay a full day for less than half a day and to check out they push you out other wise they will charge you extra. Nothing like it was before

Overall was a good stay, keep up the good work!

This hotel used to be one of the best many years ago, now it is disappointing. The rooms are dirty, the A/C was not working, the food was cold, and the slides were not working. I won’t come back

Restaurant near beach was great, great and affordable all inclusive hotel in general

Bad experience!!! Bathroom are very old and food not good

I pay for platino And they gave us something different we were far from everything

I pay for Platino and they gave me something different we were far from everything

To start off our room was filthy our bed sheets had hair all over, we didn’t have toilet paper, our phone for room service didn’t work and I told them and the staff didn’t care at all WiFi sucks. Food is nasty it was like I was at a motel or worst

Hotel room in bad conditions, hole on the wall, loose tiles broken, rusty mirrors broken chairs, the security latch on door was extremely loose,i was very dissapointed.

I have stayed on this hotel probably like 25 years ago and it was great! This time I wanted my kids to have the same experience as me when I was myself a child!. The first room they assigned to us was really rundown!!! Seemed they just keep patching things up as they broke... even different materials but the worse of all was the AC wasn't working at all.... tried to call front font lobby and the phone wasn't working.... the cable was broken. I was able to call from my own cell phone. They told me they will assign maintenance right away... well after 2.5 hours we were still sweating!!! I went to the lobby and after talking to several people they finally agreed to give us another room. In this new room the AC was working! What a relief! But still the room itself and everything in it seemed like from 25 years ago with no maintenance and patching things up. We found the same in almost all the facilities at this resort. On the high side, the food was good and the personel tried their best!

nice hotel, all inclusive much better, Italian restaurant amazing!!!

Flooring,vents and sinks full of grime and gunk. Hotel is dated and upkeep has been poor. The sports and dance entertainment team is awesome.

Nice hotel, great view. The staff were super nice. Excellent food. We have been to this resort several times. Unfortunately , the AC of the room wasn't working, we end it using a fan

In my personal opinion and because this Hotel is huge, when is crowded they must be established times to go to the buffet, because people doesn't find tables and make big lines to go in and also the access to the poor quality food, the crew working there doesn't have time for you because are really busy, the same for the pool or others areas. There are one Italian Restaurant, this is good and the waitress service are ok, but you need an appt. and make another big line to get that. The rooms are uncomfortables and need maintance, A/C didn't work.

Food and beverage quality is bad. Rooms are not cleaned and need desperate remodel. The only great thing is the number of pools and the amazing nightly shows. The dancers are amazing and should find a job at a better hotel.

Hotel rooms are horrible and dirty and food is not so good

Staff was very friendly, very good food, the pool was very big, good atmosphere.

Hotel needs upgrading money was stolen from us out of ATM staff not overly welcoming.

Older units but adequate....staff very helpful...food was good

People are very nice. But everything is so far away i felt I was exercising. Lol. The food and pools are not easy to find the location is confusing

Food was mediocre, resort needs some updating, staff was lovely,

The rooms are all falling apart. Horrible horrible horrible we left on the second day and they didnt want to refund our money even though they accepted the fact that the rooms advertized are nothing like what they give you. we moved to 3 different rooms and they went from bad to worse. no tvs that worked, no internet, no phone, paint peeling, no bed covers, holes in the walls, broken windows and corroded sinks etc

Fuel may de Sagradable last esperiencia, El Dia que llegamos llovio entro Mucha Agua sin exajerar las maletas se mojaron today last ropa de mi nino se mojo nos cambiaron 2 veces de cuarto porque en el segundo avia gotera y asta que nos ivamos a dormir lo miramos asi que otra vez a recojer nuestdas cosas y a otra avitacion donde ya todo fue diferente tal vez porque ya no llovio, entiendo que el clima no se controla pero pueden saber las condiciones del hotel y tratar de prever situaciones porque tambien no havia quien nos trasportara asi que vajo la lluvia y con nuestras maletas de un lado para otro y en eso se nos fue el primer dia muy desagradable los trabajadores eran amables a pesar de mi enojo les pedi disculpas porque p,aniamos nuestras vacaciones con tiempo y el dia esperado se convirtio en tremenda pesadilla

Very bad room service, air conditioner did not work, no blankets were provided. Villas need a lot of work, some are very run down.

the Gran Festival experience was good, clean hotel, staff really kind and helpful, food was good, a little bit on the unhelathy side but good. The beach side of the hotel should be upgraded, the hotel does not have enough umbrellas, not lounge chairs at all, so people can enjoy the beach side. The animation staff, wasn't helpful at all, I could said they are rude.

Hotel is very old, a/ c don't work efficiently for this weather, food is really bad, menu is always the same and hotel management don't do anything about it, bring you iron they're never available there.

It is a really big place be prepared with good waking shoes. They have many pools we liked the Solarium the best! Walking to the beach is a little bit of a walk but well worth it you can also enjoy a meal while you are there. There is also a nice big area for small children

Hotel rooms were horrible, ac did not work, dirty, old, badly painted.over priced for the rooms. Discrepancies with the staff on prices for diffrent things. The only thing nice was the out side except for the long walks and stair cases u have to use to get anywhere in the resort. Food is ok not really good. Wouldn't pay to stay here again

I liked the fact that it was All inclusive and near the beach but the rooms were very dirty and there was a cockroach in my room. The A/C was also not working.

If you are looking for a good all inclusive resort in Manzanillio to relax and enjoy the beach, this is NOT your spot. The grounds are lovely but the rooms are very old and not updated at all. The bathroom was so small that 2 people could not be in there at the same time. The sink, toilet and shower were so stained that my boyfriend wouldn't even use them and I took a shower with my flip flops on. The all inclusive is questionable when there are times during the day when you can't get any real food. Lunch and dinner were primarily fish dishes with not a lot of other options. Drinks cannot be served until 10am and at only one side bar location with lines of kids waiting for their sodas as well. The highlight was the adult pool that is quiet and nice, the bar was so-so and the 3 cabanas were a nice touch, sort of (old and dingy linens on them). Sorry, I would not recommend this place at all.

Stayed for a week in mid-March. Family of 5. all the kids have their own bed, which is amazing considering the price. We were here 7 years ago when it was club Maeva and it hasn't changed much. There are tons of things to love about this place but it does require you to accept some of its flaws. The staff are fantastic. very welcoming. Most spoke very little English. Some none, a handful totally fluent, most in between. Most guests are Mexican. We spent a couple of weeks dusting off our high school Spanish from the 1980's, and we think that the staff really appreciated that. But All it really takes is a willingness to speak clear, simple English, and use a little charades when necessary. In a few cases a staff member would enlist help from one with more English. The beach is fantastic. Come early (8:30-9:00) for an umbrella and chairs. Big fun waves. Do be careful though - there can be a riptide. You njuhyyyyuwill need to shoo away at least one vendor a minute but "no gracias" is all u need. Food - a mix of awesome choices and weird/not so good things. Beach restaurant and Confetti were faves. Waiters & bartenders mostly spoke English. Great drinks - take or buy a big cup. Clean rooms. Plumbing marginal. Great tennis courts and flat tennis balls. ziplines fun but need to be 14 for the big one. Zip line guys seemed annoyed to have to do their jobs. Love the water slides. More to say but max characters.

This Hotel/Resort was absolutely the worst. The food was completely disgusting. The all inclusive(food and beverage) not even worth it(two type of beers (Indio & Tecate)and cheaper than cheap drinks). I took my relatives that live in the area and we were all completely disappointed. Needless to say we will never go back

this hotel is very outdated, there is rust everywhere, paint in the walls is coming off, the mosquito screen in the bedroom was broken, pool towels are old and thin almost like a bed sheet, public wash room near the beach and lobby were not clean at all. However the staff was great and helpful and the food/drinks at the hotel were great!

I had seen reviews that were not that promising for this resort, but had also heard good things from people so I decided to try it out. To tell the truth is was quite disappointing. I had reserved a 2 room villa and once we arrived I was given 2 separate rooms but close to one another so that wasn't so bad. But the rooms need a lot of TLC. The a/c units did not work (I went Feb. and was hot. Cannot imagine going when its hotter!) I was traveling with my parents which are both disabled and they could not us the pool since there were no steps and it was all over 5Ft deep on one end and over 6Ft deep on the other end. The food and drinks at the buffet was good compared other all-inclusive resorts I have stayed at, but also needs some improvements to be made.

Room was not ready till a hour after check in, the rooms are all torn down and all need serious maintence and renovation, the first room i went to did not have a shower curtain either, and i had to wait two hours for one, and once i got it i was expected to put it on myself, toilet stopped flushing after an hour and supervisor would not give me a room change because they were so called sold out in low peak season, after calling night staff i was given a room change looks like they hired the laziest supervisor in all of Mexico. Upon recieving my room change the balcony doors did not work and the cieling in the kitchen was dripping. This hotel wont last another 5 Years.

Need to Improve Wifi Service, and A/C needs maintainace. It Was a Good Trip.

The stay was good and conftable, good food, big áreas to walk, many thinks and activities that you can do in the facilities. In general good but not excellent.

overall was not very satisfied with this hotel. Choose this hotel for the kids activities. And they were all closed the whole visit. It would have been nice if the hotel would have contact us to re book. Reservations were for two kids and adults. Also the one room up stairs the air conditioner didn't work. They also gave us the furthest room away from restaurants and pools. With the kids it was hard.Ask to which and they were rude about it and told us no.