Century Plaza Hotel

This property is old, stuffs needs better training. Speaks poor English. Front desk not very friendly.

Very convenient because very close to subway station.

Very convenient location. Close to everything including walking distance to the immigration port to Hong Kong and the largest shopping mall near the border. No matter it is one of the oldest hotel since the opening of China.l in the 80s. So good and bad as the Rooms and facilities are outdated

Good location and close to shopping and restaurants

great location to train station. hotel needs to be updated

there are no tissue in tissue case. breakfast is not good for foreingers. they are ok for local people.

Great choice for the money. Foriegn visitor friendly!

all basic necessities are there. Room service little poor. Otherwise it’s ok

Very convenient location and near to many eateries. It's also less than 5 minutes walk to metro line 9 from the car park dirrction

It was the third times we stayed here. This time we were so lucky because we got an upgraded room without any condition! The room was so large and have a great city view from 19th floor! Unfortunately, the basement restaurant didn't provide dinner anymore. It seems that it closed in the evening now. we miss the dinner buffet in the restaurant cause we used to had buffets there. However, we still think the hotel is good and got a comfort stay as we had.

convenient location to everything. walking distance to the Luohu Port.

Liked the location. Easy to shop and eat

- The room is smelly with asktray inside the room although we requested for a non smoking room. - The room card, elevator, lobby and floor lobby are required for renovation. - The texture and quality of shampoo and bathing gel seems are aged which manufactured for a long while. - Some lights cannot be switched on.

Overall is acceptable, except Decoration in guess room is too old,

The room was good size. Cleaning lady did a good job and the staff was friendly. I enjoyed the dim sums on the second floor restaurant.

So so

Very friendly and considerate staff. Great location in Louhu. Easy walk almost anywhere. Close to Shenzhen Subway Line # 1 and Line #9.

Consistent odor of smoke in the hallway along with the odor of sewage from the bathroom occasionally. Older hotel that needs to be updated. On the positive side the staff was very friendly and helpful. I’d probably pick somewhere else to stay next time.

Being advertised as breakfast included but turned out to be for one guest only.

Location was good for my trip close to metro and shopping

First time to stay in Century, it is OK from location point of view. Close to Shenzhen train station as well Luoho Metro station. Quite close to many choices of restaurants and small shops. Over all it is OK.

All fine

All good

All good

I feel the stay is not very comfortable. The odor of some kind of smell really feel bad.

I have always stayed at this hotel when I am in Shenzhen. It is in the shopping/happening district of the city and close to the border and train station. The staff friendliness and helpfulness can't be beat and the gym is actually very good. The rooms could use a bit of an upgrade but they are clean and comfortable. No complaints on my last stay.

The location of this hotel is excellent. It's walking distance to Luohu Station for easy access to Hong Kong and train station. Line 9 and line 1 subway entrances are only a short walk. There are lots of restaurants and shopping very close to the hotel, including Walmart, Macdonalds, Pizza Hut, and Starbucks.

Good location, nice room, very slow internet and air conditioning was not very good

Great location, Large rooms. Good breakfast. Friendly staff. East for the transportation and connections.

The front Desk officer not very helpful and very rude. I’ve pre booked and paid my hotel booking through Hotel.com. However during my check in, the front desk staff unable to find my booking. I requested for assistance to check with hotel.com but they rejected and asked me to call hotel.com directly. I have to call myself using oversea call to verify with hotel.com to confirm my booking and inform the staff. The whole process took me another 1 hour plus In order to get my room. My time and additional charges wasted just because the staff doesn’t want to assist.

Hotel is old and not clean as expected but this hotel offered good rate.

Frank, manager, refused to accept our confirmed, pre-paid reservation and we had a shouting match until he gave me a room. He demanded an RMB 800 deposit (twice the room cost) for no reason at all. He embarrassed us and himself by getting angry at Hotels.com and clearly doesn't understand how the system works. I suggest this hotel is removed from Hotels.com until staff are re-trained. He refused to accept my reservation until I was extremely forceful. We had a 7-hour train delay and he had no intention of helping us at all, he just wanted to argue. You're in the wrong job for that, Frank

Only problem was desk too low to slide my legs under. Otherwise A-OK for location and facilities.

The hotel was nice, clean and the staff were friendly. However, on the ground floor they have a spa that does massages. I got a foot massage for 58RMB but quickly the woman working there started adding extras that I didn't ask for and then demanded a 50RMB tip each for their services, when I refused they got very pushy and aggressive. The owner obviously knew their tricks because when I complained to him he simply looked bored. I complained to hotel staff but they said the spa had nothing to do with their hotel, which is true, but seeing as they're operating on the hotels premises I feel they should definitely do something to stop their guests getting scammed.

Close to Subway. Although the hotel is a bit old, but the room is clean and fine. Reasonable price.

We had our 2 rooms on the 19th floor. Room clean but dated... should have plain wallpaper and lighter colored carpets... room will look more pleasant. Lifts going up to rooms should have the swiping detector... currently, anyone can get up to the floor areas!!

very convenient location. The price is reasonable. Suitable for business and weekend get away .

Only remark would be that - except from front desk personnel - not many people speak English there...

I've stayed in this hotel a few times. I like it because it's right next to the border/train station. The Japanese rooms are nice. But there are some cons. The front desk staff are generally quite rude - no hello, thanks, bye, or smiles. They also don't read the requests (e.g. requesting a non-smoking room). It's a little pricey considering it's a business hotel. Breakfast is not included in the price. The surrounding area is fairly run down, and full of pimps, but there are some western comforts nearby (Starbucks, etc.) and there is an interesting food/massage street across the road. DO NOT use the massage service in the hotel as you will be harassed to give the staff a large amount of money. The WIFI is not bad.

Very good location for food, transport and shopping

My stay is good, better than expected. The staff is good and polite. The cleaning lady is very helpful. To be honest, you pay what you get. Don’t expect to pay 3 stars hotel price to get a 6 stars hotel service.

Not close to shopping malls. Hotel price must includes breakfast for business travelers.

very good location to beteen HK & Shenzhen with very reasonable price. It is good to stay for business / family stay over the weekend. MTR is near.

Clean and nice hotel with friendly staff. Located near transportation routes. Unfortunately, little dining options nearby.

Location near to restaurants and shopping malls. Downside is that the road leading to hotel is closed and looked likely to be for some time for repairs. It was not easy to locate and enter by the rear entrance. Staff were quite helpful and there were few facilities..

Entrance through small back door and driver got lost. Were given 2 smoking rooms despite request for non smoking ones.

facility is a bit old, need updates

The hotel is old and needs a complete refurbishing. Hasn't upgraded anything in the last 10 years. The best thing is its location, which is a short walk from the LuoHu Train Station. It is also close to lots of shopping and restaurants. I stay here only for one night when transferring into China.

This is my fifth stay at this hotel. For the price I paid it is an excellent choice. The rooms are spacious, beddings are comfortable, good supplies of soap shampoo and free bottles of water every day. However, some of the rooms look dated and the shower is not strong enough. Tried to use the gym but it was closed for reno and the hotel staff have no clue about it. Even for my 5th stays, the hotel would not offer one free breakfast for my loyalty. Overall it is a good hotel to stay.

I stay here often. It's good value in a great area close to shops, market and transport. Breakfast is ok. Maccas is close by.

The good - right next to the border gate and the famous Luohu shopping mall. The hotel is efficient and business oriented. The bad - avoid the massage parlour. I was harassed for an hour to make a large withdrawal from the bank as a tip. Very strange and unpleasant experience. The rooms have a smoking smell. There are large numbers of pimps who stand outside the hotel who aggressively try to get you to bring a girl to your room. You will be approached by these pimps 3 or 4 times before leaving the hotel car park. Overall, it's OK though, and I would stay here again.

This hotel is right beside the border. It's very much a business hotel. My room was a bit smokey but it was ok. Avoid the hotel massage service - I was very heavily pressured into going to the bank with the masseuse to give her a tip! Strange. I would stay here again though - it's ok!

Really well located hotel. Next to subway and 400m from large shopping centre. The hotel is great as it's very cheap price for the place. It's a 3 star. Stayed here twice as location is great.

This is an old hotel in Shenzhen, very well located in Luohu. The staff wasn't very well trained, but the managers are good to work with. I booked a king room. They don't have any King Beds. NO KING BEDS. They kept saying I was wrong do I proved it to them.

Cockroaches were found inside the wardrobe and the cupboard next to the fridge. The toilet was filthy and filled with the smell of urine.

The room was comfortable and the staff very friendly and helpful. However, when you check out be sure to ask them explicitly for the refund on your room deposit (quite expensive at 500 RMB) as they don't seem to give it to you automatically. In my case, I had some room charges and the net due me was around 200 RMB which they did not refund. They also didn't give me a final statement either. Anyway, be careful! Postscript: We did follow up with them later and they said they would refund the 200 RMB to my credit card but as of this writing I haven't seen it issued yet.

Room was good but I can hear people singing and loud music from their ktv when my room is on the 12th floor; sleepless night.

All fine.

The hotel staff were so rude and unfriendly the room was so small and breakfast was awful which I don't recommend this hotel

Good

Staff was very helpful. Location is great. Worth the money.

Value for the money

Hotel front door is not customer friendly, no escalator, too many steps. Side door is very dirty. Not sure there is any handicap access. Lobby is filled with noisy group traveler morning and evening. Hotel room is comfortable compared to price I paid. Shower curtain is filthy and smelly. Contracted Chinese restaurant on level 2 is over priced and always full, not recommended. Did not try hotel breakfast on lower level as quality and selection are not tempting.

So so

Very old hotel. My flush did not work. There were insects in the toilet. Will not be staying again

quiet city during the chinese new year period. nice and clean rooms

Well above my expectations, very good value for money.

Hotel is reasonable price for location and it's 4 stars . I would book again for next time .

Check in was easy, staff spoke English. Stayed on 21st floor non-smoking. Comfy bed and linen, fluffy towels and clean bathroom. Pool closed til April.

I stayed here on business trip and it was in a great location. Check in was smooth and quick.

Hotel was very comfortable. House keeping staff didn't speak much english but, was very polite and eager to make sure that you were comfortable.

now its old hotel not so great as per there tariff

Good

great connecting rooms for families.

Although the hotel is old but the location is very convenient. It is near Luhuo shopping district and the railway station. The surrounding the hotel you can find plenty of shops, eateries, supermarket and fast food chains. It is a walking distance to Shenzhen border making crossing to Hongkong at ease. If you're looking for a reasonable room rate and are not fussy about facilities and services I will recommend this hotel to stay

Stayed for 3 days 2 nights

Due to MTR construction, the hotel surrounding is quite dusty and it is inconvenient to access to the hotel. However, the hotel staff, Halen is friendly and helpful. I would stay this hotel for my next trip in Shenzhen.

Due to MTR construction, the hotel surrounding is quite dusty and it is inconvenient to access to the hotel. However, the hotel staff, Halen is friendly and helpful. I would stay this hotel for my next trip in Shenzhen.

Very close to Lo Wu border crossing. Actually quite a good hotel no real problems. Hotel car will take you to Guangzhou for RMB 500 which seemed a bargain to me.

A short walk from Lo Wu Station but large construction happening close by, also main entrance is in side street. Other wise as expected for the price.

I usually stay at this hotel every year i came, this time the rooms smell alot of humidity and moist, i ask them to change my room and we check about 3 more rooms and all of them where the same. Overall is worth by the price and location only

Overall it is a good hotel at a reasonable price. The room is clean and quiet. The hotel have all the facilities that I need, gym, restaurant, massage, night club. However, the front entrance is facing a lifted garage is just weird. All 8n all I enjoyed my stay and this is my second time too.

service worst, staff rude, overall worst exp. if you are coming with family and for holidays

Good price for size room and location

If you do not expect much, it is fine.

Hotel is fairly old and I have never used any services. The stays in general can be very varied, sometimes you get a good room with fresh air, sometimes the room smells stale like they cleaned with a rotten cloth. The cleanliness can vary a bit, but in general it is a clean hotel, I'd say 4 out of 5 times would be clean. (Yes, I'm a regular on short trips) Got a free upgrade to business suite recently because they ran out of non smoking rooms and the bedding was markedly better than a deluxe room. But no matter what booking website says, the beds are quite a bit smaller. Location wise it is around a 10 mins walk from 2 different stations and close to a very large shopping mall for convenience. There however has been some road work since late 2015 which makes the travel from luohu a bit unpleasant, and they built a double deck elevator car park with car wash right in front of the hotel... so pedestrian access is only through an often wet and soapy road, and often grumpy drivers. Having said that it is still a good price for a reasonable stay. WiFi is very slow and unstable

A rare find. Great accommodation, friendly staff, clean, new, stylish.

Came fro Hong Kong by metro. Quite easy one hour trip in quite full trains. Not too long to get the visa on port in spite the non-service minded Chinese officials. Short walk to hotel, easy check-in. Good room. Walking around. Because of the CNY, most small shops and restaurants were closed in the neighborhood but in walking distant could be found the busiest shopping and food area where everything was open.

Easy access from Hong Kong for business travelers. Good value. A bit old and could use some updates, but good amenities, clean, and comfortable room. If you stay on business floor, avoid rooms on buffet end of 12th floor. Noisy and smelly of breakfast buffet starting at 6:30 am

Very bad experience.

We stayed at the hotel for 2 nights. It was horrible. Our request was non-smoking room but as I have one more child travel with me, the staff suggested to change our bedding to twin, we are glad for the suggestion. However, when we reached our room, the room beside us was opened, we thought they are waiting for something. So we ignored and then went out after putting our luggage. When we came back at night, the next room was still open with one guy sitting on the doorstep. We felt so uneasy and we do not dare to complain worried that the guy might find trouble for us. Then the next morning, when we went out, that guy was sitting at the doorstep smoking. Atnight, we have to tolerate smoke from next day. Horrible experience! Worst accommodation stay!

Pretty OK. No complaints for the price. Location is good though. A short walk to major shopping mall, massages, and train station. Popular shopping belt Dong Meng is just a station away.

The hotel is well located in Luohu allowing you to get to the train station, metro station, and the shopping center relatively easily. The fitness center is there, but it's nothing special. pool was closed so can't review. biggest down side is the smell at in the hotel. There was a smell, like that of an old humid basement in the elevators and the room, not too too bad, but certainly enough to recognize it.

hotel staff helpful. hotel only provides 2 bath towels, no face cloths or hand towels; and no shampoo or conditioner.

Good hotel for business stay, location very good close to MRT, Luoho Railway station and port to Hong Kong. Breakfast could be better, it was average but normal for a Chinese Hotel.

Value for money. Metro & immigration are a short walk from hotel.

it was a splendid one...close to shopping mall, halal food and metro..it is also close to Luohu and Dongmen, where we shop till we drop

the hotel is good and very convenient location. Good for business travelers specially when you want to shuffle between hong kong and China

Bathrooms had mold in showers. Otherwise premises are good and clean.

Stayed 3 nights. Check-in and check-out were carried out efficiently. Room was clean and spacious. Location is good; within walking distance to Luohu station and Dongmen.