Obelisco
Obelisco, 22-B;24-A, 64720 Monterrey, NLE, Mexico- Memorial
English
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About this hotel
Luxurious Accommodations and Amenities
Located just 3 blocks from downtown Monterrey, the Safi Royal Luxury Centro offers spacious and air-conditioned rooms with a range of amenities including cable TV, coffee maker, ironing facilities, and a hair dryer.
Prime Location for Exploration
Situated minutes away from the vibrant Macro Plaza, guests can easily explore the city's attractions such as museums, cathedrals, monuments, and charming shops all within walking distance of the hotel.
Relaxation and Dining Options
After a day of sightseeing, guests can unwind by taking a dip in the outdoor pool, savor a gourmet meal at the on-site restaurant, or stay active at the fitness center.
Book your stay at Safi Royal Luxury Centro for a luxurious and convenient Monterrey experience.
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Cuauhtémoc
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Plaza de las Naciones
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Parque Ciudadano
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Don Luis de Carvajal y De la Cueva
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Benito Juarez
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Important Information
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Rates with breakfast included will enjoy a continental buffet please notice that breakfast is just for adults included in rate, an upgrade is available for an extra fee.
Any person over 12 years will be considered as adults.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Bar
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Hot tub/Jacuzzi
Dry cleaning
Breakfast in the room
Packed lunches
Games room
Billiards
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Accessible parking
Parking garage
Concierge service
Special diet menus - on request
Kid meals
Snack bar
Heated pool
Indoor play area
Kid-friendly buffet
Public Bath
Water slide
Outdoor furniture
Wine/champagne
Sun umbrellas
Fruits
Shallow end
Fitness/spa locker rooms
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Mobile app for room service
Room Types
King Tower 2
Up to 2 guests24 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This air-conditioned room features a TV, free Wi-Fi and a private bathroom. The room also comes with a king-size bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
24 sqm
In-room amenities
ShowerTVTelephoneHair dryerToiletPrivate bathroom
King Royal
Up to 2 guests24 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
24 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomCoffee machine
Double Garden Express
Up to 4 guests31 sqm2 Double bed (131-150 cm wide)
This air-conditioned double room features a desk, a patio, garden views and a private bathroom. The unit offers 2 beds.
Sleeps
Up to 4 guests
2 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
31 sqm
Garden View
In-room amenities
TelephoneAir conditioningHair dryerDeskPrivate bathroomCoffee machine
King Room with Garden View
Up to 2 guestsExtra-large double bed (Super-king size) (181-210 cm wide)
The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
Garden View
Royal Room, 2 Queen Beds
Up to 4 guests34 m22 Queen Bed (150-160 cm wide)
2 Queen Beds
366 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen Bed (150-160 cm wide)
Room details
34 m2
In-room amenities
Coffee/tea makerShowerTelephoneHair dryerDeskPrivate bathroomInterconnected room(s) availableBottle of waterDaily housekeepingRoom service (24 hours)Premium beddingIn-room childcare (surcharge)Free WiFiDown comforterPillowtop mattressNo cribs (infant beds)
Junior Suite, 1 Bedroom, Private Bathroom
Up to 4 guests2 Queen Bed (150-160 cm wide), Sofa bed (90-99 cm wide)
2 Queen Beds and 1 Twin Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
4 adults · 1 children
Beds
2 Queen Bed (150-160 cm wide), Sofa bed (90-99 cm wide)
In-room amenities
Coffee/tea makerShowerTelephoneHair dryerDeskPrivate bathroomInterconnected room(s) availableBottle of waterDaily housekeepingRoom service (24 hours)Premium beddingIn-room childcare (surcharge)Free WiFiDown comforterPillowtop mattressFree cribs/infant beds
Double Royal
Up to 4 guests35 sqm2 Queen bed (151-180 cm wide)
This air-conditioned room features a cable TV.
Sleeps
Up to 4 guests
2 adults · 2 children
Beds
2 Queen bed (151-180 cm wide)
Room details
35 sqm
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomCoffee machine
Garden Area Room, 2 Double Beds
Up to 4 guests26 m22 Double bed (131-150 cm wide)
2 Double Beds
280 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
26 m2
In-room amenities
Coffee/tea makerShowerTelephoneHair dryerDeskPrivate bathroomInterconnected room(s) availableBottle of waterDaily housekeepingRoom service (24 hours)Premium beddingIn-room childcare (surcharge)Free WiFiDown comforterPillowtop mattressNo cribs (infant beds)
Standard Twin Room with Garden View
Up to 4 guests2 Double bed (131-150 cm wide)
The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
Garden View
Standard Twin Room with Garden View
Up to 4 guests2 Double bed (131-150 cm wide)
The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
Garden View
Garden King Room
Up to 2 guests31 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Overlooking the gardens, this air-conditioned room features a TV, free Wi-Fi and a private bathroom.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
31 sqm
In-room amenities
TVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomCoffee machine
Double Room Tower 2
Up to 4 guests31 sqm2 Double bed (131-150 cm wide)
This air-conditioned room features a TV, free Wi-Fi and a private bathroom.
Sleeps
Up to 4 guests
2 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
31 sqm
In-room amenities
TVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomCoffee machine
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(2,422 total)
Provider-sourced guest reviews.
9/10
Reviewed Sep 19, 2026Todo bien
Todo su personal excelente
10/10
Reviewed Sep 19, 2026Everything it’s all good
Everything it’s all good
10/10
Reviewed Sep 16, 2026Todo en general...
Los alrededores de las instalaciones
10/10
Reviewed Sep 14, 2026Todo excelente
7/10
Reviewed Sep 14, 2026Exelente empleados muy bien y muy amables exepto los del valet parking
Los valet parking son muy groseros ni siquiera saludan y son muy clasistas se dirigen a uno de forma grosera y no son ni para pedir las cosas por favor yo no soy empleado del hotel para saber dónde si y dónde no me movió de lugar me dijo póngase allá me puse y le dijo a mi familia enseguida que me baje del vehículo ahí no se puede estacionar y el fue el que me dijo que me parara ahí. Todo lo demás exelente ( gordito moreno y el otro flaco barbon )
9/10
Reviewed Sep 14, 2026Staff very helpful.
Nothing
5/10
Reviewed Sep 11, 2026El personal del restaurante y la comida
Mala atención de recepción y no hubo quien nos ayudara con el equipaje
10/10
Reviewed Sep 1, 2026Agusto y que están oscuras las habitaciones
10/10
Reviewed Aug 31, 2026Exelente atención al cliente
Nada todo muy bien
10/10
Reviewed Aug 31, 2026La amabilidad de quienes nos atendieron
No tenía suficiente jabón para lavar las manos
10/10
Reviewed Aug 30, 2026Ubicación
Todo bien
9/10
Reviewed Aug 27, 2026El área del jardín junto a piscina siempre nos ha gustado
Costos de alimentos, considero un poco altos
10/10
Reviewed Aug 27, 2026Todo es excelente, desde la entrada, la atención, los alimentos
7/10
Reviewed Aug 25, 2026la ubicación
piscina y habitación
10/10
Reviewed Aug 23, 2026La comodidad, soy persona con movilidad reducida y me gusta mucho lo amplio de sus habitaciones. Y lo fácil que es para mi moverme.
Que siempre en mi reservación incluye desayuno gratis y en esta ocasión no fue incluido. Y que hacer check in es un poco lento.
8/10
Reviewed Aug 16, 2026Es bonito
Que habia polvo acumulado en la cama.
5/10
Reviewed Aug 14, 2026La cama y almohadas muy comoda
Los telefonos no sirven para comunicarse a recepción. Solicite ayuda con los otros huespedes que estaban gritando a las 2:30am y nunca hicieron nada La comida del bufet para comer muy decepcionante
5/10
Reviewed Aug 13, 2026La habitación no estaba con buen aseo. Había cabellos de mujer por toda la duela
10/10
Reviewed Aug 10, 2026Tienen un personal exelente muy amables y jenerosaq
Los gusta todo es nuestro hotel de siempre que visitamos Monterrey
1/10
Reviewed Aug 6, 2026It wasn’t very clean. Very rude while checking in
10/10
Reviewed Aug 5, 2026La atención de la recepcionista al llegar y la del mesero en el desayuno,la habitación en el jardin que me dieron
Todo me gustó
1/10
Reviewed Aug 4, 2026We did an hour and a half line to be able to check in, and once we got to the counter they didn’t have rooms and made us wait an extra hour therw
8/10
Reviewed Aug 2, 2026El restaurante excelente, el pan delicioso
Había demasiados niños en la alberca y haciendo mucho ruido. Ojo si quieres pasar tiempo en calma o solo van adultos...considerar que en la temporada vacacional puede haber muchos niños en las áreas de alberca.
9/10
Reviewed Jul 24, 2026No sirvo el aire acondicionado de mi habitación
7/10
Reviewed Jul 20, 2026El personal y el servicio del restaurante es excelente. Su comida muy rica y los mesero muy amables
La ubicación no es muy buena aunque está en área cerca del centro .
9/10
Reviewed Jul 16, 2026LA CAMA Y LAS ALMOADAS, LA REGADERA Y LOS DESPACHADORES DE SHAMPOO Y JABÓN; AUNQUE ESTE ULTIMO NO FUNCIONABA DEL TODO BIEN. EL SILLON COMODO PARA DESCANSAR SIN ESTAR EN LA CAMA
AL LLEGAR TUVE QUE ESPERAR POR QUE NO ESTABA LA RESERVACIÓN Y TUVE QUE ESPERAR EN EL LOBBY
8/10
Reviewed Jul 15, 2026La decoración de el lobby es hermosa,la alberca es muy bonita y el comedor excelente decoracion desde mi arribo me impresionó la construcción.,me proporcionaron toallas suficientes, me encantó que encontré agua fresca con sabor a fresas y pepinos en la recepción también el regalo de bienvenida es adorable,si volvería en mi siguiente visita a Monterrey.
Los precios en el restaurante son exagerados, tuve que cambiar de habitación pues yo pedí dos camas y sólo me asignaron una, el jacuzzi estaba sucio, en la segunda habitación la llave de la regadera estaba muy dura para abrirse y el aire acondicionado es muy ruidodo
8/10
Reviewed Jul 14, 2026El personal muy amable, el hotel comodo.
La limpieza no es muy buena
9/10
Reviewed Jul 11, 2026Clean, comfy, fresh linens. The drapes kept the sun out
My reservation did not include breakfast and when i went to the restaurant I had to pay for the buffet which is very expensive considering what you actually eat. It is not worth the price. You need to lower the price of the buffet.
8/10
Reviewed Jul 10, 2026Só gostei do restaurante
A região do hotel é feia e suja. O hotel é mais velho e o valor é um absurdo para o que oferecem. Decepção total
7/10
Reviewed Jul 8, 2026Beds were good. Rooms quite spacious.
Quite dated hotel. Rooms feel old. Price is too high for this standard. Small swimming pool and service at pool quite limited. Breakfast quite expensive at €25.
8/10
Reviewed Jul 6, 2026Le personnel de l'hotel à l'écoute et très serviables. La propreté.
Manque d'endroits d'intérêt autour de l'hotel. mais il est facilement accessible en plein centre. La restauration est moyenne. Le petit déjeuner pas assez varié.
5/10
Reviewed Jul 6, 2026Centre ville
Emplacement au centre ville délabré Chambre basique sans coffre fort Prix du petit déjeuner trés élevé (30 dollars américains)
10/10
Reviewed Jul 4, 2026Atención, instalaciones excelente
2/10
Reviewed Jul 3, 2026De ligging.
Het personeel spreekt in het geheel géén Engels! Verschillende malen gevraagd om herstel van niet weglopend water in de douche. Geen reactie eerst, daarna niet afdoende herstel. De safe was niet te gebruiken! De batterij was niet voorradig. Ik had een fooi op bed gelegd en die was meegenomen, maar de kamer was in het geheel niet schoongemaakt.
9/10
Reviewed Jul 3, 2026Todo muy bien
Todo bien
5/10
Reviewed Jul 3, 2026Breakfast is good.
No English speakers at the reception, not a word. Wifi does not work. Many people, but not eager to support. Room was outdated, with some smaller issues.
1/10
Reviewed Jul 3, 2026No me gustó nada
Hotel viejo y los cuartos nada agradables, sus instalaciones viejas. No debería ser 5 estrellas, no entiendo porque lo tienen asi.
1/10
Reviewed Jul 3, 2026Silencio
El hotel no me facturo
6/10
Reviewed Jul 2, 2026Café da manhã
Internet
6/10
Reviewed Jul 1, 2026The beds were comfortable. The pool looked nice but we didn’t have time to swim there. Spacious room.
1. Location is bad, we had to walk 10 mins in weird streets just to get to the center from the hotel. Don’t get confused like us from the name, not so close to the center. 2. Weird smell in the bathroom, we kept looking for this smell our best theory was from the mirror? But we still don’t know 3. No one speaks English. We didn’t understand anything sometimes. 4. Loud noises in the morning because of the window right next to the pool 5. They knock too many times, just leave us be!! 6. Not even a 3 star hotel…
9/10
Reviewed Jun 29, 2026La limpieza y locacion
La puerta se batallaba en cerrar un dia llegamos de la calle y la puerte se habia quedado abierta y del staff todo bien solo una señora de recepcion estaba de mal humor
7/10
Reviewed Jun 29, 2026El personal es muy amable y gentil.
La habitación huele y tiene moho
9/10
Reviewed Jun 29, 2026Instalaciones muy cómodas y excelentes
2/10
Reviewed Jun 28, 2026The food was contaminated with mosquito,
10/10
Reviewed Jun 27, 2026Recamaras
Las edredón
2/10
Reviewed Jun 27, 2026TLDR: The hotel cancelled our confirmed booking upon our arrival on the day of World Cup match. Shortly after they asked for more money to give the room. The original price was 100USD per night. Front desk staff found our booking, and then said the booking had been cancelled. A minute later the staff offered we could give extra 600 pesos per night per person (i.e. 70USD) to get the room . We did not agree with the new price. I asked why the booking was cancelled but they only asked us to deal with Agoda by ourselves. The hotel ultimately admitted it's them who cancelled the booking. Agoda never cancelled the booking. Spent a lot of time with the staff and we missed the first 30 minutes of World Cup match (920 USD for two) because of the delay. Manager Nohemi said she could "approve the refund of your original reservation". I need an approval to get back the money when a room is not given?? Condescending attitude. After a day of negotiation the only compensation was a free hotel breakfast. Being short in time, my wife booked the same room type through another agency (125USD per night), and the second time the booking was honoured. It was atrocious that the hotel cancelled it just for 25USD, and ruined the trip for me. Last but not least, the room we got was dirty.
10/10
Reviewed Jun 26, 2026todo bien
todo bien
8/10
Reviewed Jun 22, 2026Excelente ubicación, habitación muy amplia, personal amable, cama cómoda.
Podrían modernizar la cafetera de la habitación.
3/10
Reviewed Jun 22, 2026Not really. The front desk person was nice and kind.
The quality in general was not 5 star. Relatively expensive for the service. Unforgettable event was that a luggage porter handled our luggage very roughly in front of us. He talked to us aggressively and even put his thumb down to us. We didn’t have any contact with him(maybe mixed up with someone), so I didn’t understand why he did this to us, and we all got scared… Anyway it is not at all appropriate to do to the customers. Very disappointed and inacceptable.
10/10
Reviewed Jun 18, 2026La Amabilidad de su personal
10/10
Reviewed Jun 15, 2026CLEAN AND COMFY
NPO FOOD VARIERITY
10/10
Reviewed Jun 15, 2026Empezando con la amabilidad del personal 10/10, instalaciones cuidadas y bonitas, las habitaciones son lo mejor, están limpias y bonitas, amplías, camas muy cómodas, las toallas muy limpias y en buen estado, llegas y hay agua y una cafetera para hacerte café, buena señal a internet, no te dan ganas de salir de la habitación, el hotel cuánta con estacionamiento, alberca, gym y un bonito jardín. Lo recomiendo completamente.
No hay nada que me haya disgustado. Todo fue perfecto.
6/10
Reviewed Jun 15, 2026Pool was dirty, waiters kicked a can of beer in but did not bother getting it out. No service at reception. Overpriced by 300%. Understanding its world cup but this worth 70 usd not 320 usd.
9/10
Reviewed Jun 13, 2026Las instalaciones
Anteriormente me habían dejado una cortesía y van dos veces que me hospedó y ya no también note que a todos les daban una cerveza esta vez y a mi nada
7/10
Reviewed Jun 13, 2026Nunca oferecem café da manhã, problema no banheiro da acomodação, vaso sanitário
6/10
Reviewed Jun 11, 2026The room is comfortable and safe.
I didn't like that the housekeeper kept asking me what time I was leaving.
1/10
Reviewed Jun 11, 2026No me vuelvo a hospedar ahí y tal vez ya no use booking nadie me atiende mi petición de factura.
No me quieren dar la factura y ahora los tendre que denunciar ante el SAT y Profeco
2/10
Reviewed Jun 8, 2026No resolvieron el tema de facturación, ni el alojamiento ni Booking!!!!!
9/10
Reviewed Jun 8, 2026ubicacion
Solo 2 Botellas de Agua y la siguiente con costo ( segun Letrero en el cuarto )
8/10
Reviewed Jun 7, 2026habitacion confortable, aire acondicionado bueno, luz ,lamparas adecuadas
Sillones,
7/10
Reviewed Jun 4, 2026Gym y ya mejoraron el Internet
El buffete sigue igual, y no hay microondas
10/10
Reviewed Jun 3, 2026todo bien
no tengo queja alguna
5/10
Reviewed May 31, 2026No facturan, si haces reservación por booking.
10/10
Reviewed May 29, 2026Todo. La estancia fue muy buena
No aplica comentario
9/10
Reviewed May 29, 2026Cercanía a los lugares que frecuento
El cuarto, incluyendo el baño necesitan algo de restauración ejemplo: el baño no tiene el "holder" en la puerta para colgar la ropa, etc.
10/10
Reviewed May 26, 2026ubicación y servicio
personas llegaron de fiesta en la madrugada gritando
4/10
Reviewed May 26, 2026This was my third time in there and in general is good but this time the staff was rude, so I decided no to stay and moved to a different hotel
The staff service so I had to move to a different hotel
3/10
Reviewed May 25, 2026no me respetaron la promocion de la cerveza en servicio a cuarto y en vez de cobrar 120 me cobraron 150 y se tardaron mucho en todos los servicios
no me respetaron la promocion de la cerveza en servicio a cuarto y en vez de cobrar 120 me cobraron 150 y se tardaron mucho en todos los servicios y cuando pregunte en recepcion me pusieron una mala cara y me dijeron ahorita la atiendo y nunca me atendieron
10/10
Reviewed May 25, 2026Super friendly staff working here. Fercho was the greatest and the most gentile man working here. I wish there would be more people like him working in hotels. Definitly recommended.
9/10
Reviewed May 23, 2026Todo muy bien 👍 lo recomiendo AMPLIAMENTE. CUMPLIO CON TODAS MIS EXIGENCIAS. GRACIAS.
Todo me gustó. Gracias
1/10
Reviewed May 19, 2026El bar y alberca
Pésima atención del personal de recepción, se negaron e todo momento facturarme, booking intervino para forzarlos a que entregaran la factura ya que sin esa presión no daban respuesta.
6/10
Reviewed May 17, 2026Se siente viejo ..
10/10
Reviewed May 16, 2026All clean and beautiful
All good
9/10
Reviewed May 14, 2026Good Hotel for the price and little old fashion but still clean and very good bed's and the first hotel with a fan in bathroom...
The restaurant is expensive
10/10
Reviewed May 10, 2026Todo bien y la.gente que brinda los sevici9n muy amable
9/10
Reviewed May 9, 2026The hotel clean, people friendly, good near downtown and subway
Could be better the breakfast buffet
1/10
Reviewed May 8, 2026Nada
Muy mala atención por parte de su personal y la gerente de igual forma
10/10
Reviewed May 6, 2026Todo exelente
10/10
Reviewed May 6, 2026El lugar sigue siendo muy cómodo y agradable, de las mejores opciones para hospedarse en el centro de Monterrey. Tiene todos los servicios y le dan muy buen mantenimiento, el cuarto es limpio y agradable.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly Staff
- •Excellent Location
- •Good Food Options
Areas to consider
- •Inconsistent Service
- •Cleanliness Issues
- •Noise Problems
Cleanliness
6.86/10Room service trays were not cleared; cleanliness issues were noted during the stay.
Service
9.83/10Exceptional service from Lorena Ali; made the guests feel welcomed and valued.
Location
9.37/10The location was praised for its convenience and accessibility for travel.
Room Quality
7.82/10General comfort noted, but issues with noise isolation reported.
Amenities
7.85/10Gym access issues reported; amenities were generally satisfactory.
Value for Money
8.31/10Guests felt the value may not meet expectations based on service inconsistencies.
Food and Beverage
8.86/10Food and welcome drinks were appreciated, contributing positively to the experience.
Overall Experience
8.33/10Overall experience was disappointing due to service, but some aspects were enjoyed.