Holiday Inn Tuxtla Gutierrez by IHG vs Similar Hotels

Rooms are comfortable and spacious, but some maintenance is needed.

Comments about outdated facilities and uncomfortable mattresses.

Rooms noted as spacious with comfortable beds and a good bathroom, but some complaints about low lighting and street noise.

Comments indicated comfort issues with beds and walls.

The bathroom floor was very slippery and dangerous, indicating a cleanliness issue.

Some reviews mention dirty pillows, which negatively impacts the score.

No explicit comments about cleanliness; standard quality for this hotel tier.

Multiple reviews praised the cleanliness of the hotel.

Great location, very well positioned close to commercial areas.

Frequent praise for the excellent location.

Multiple mentions of good location and accessibility. A few rooms face the street with noise, but location is generally praised.

Location was frequently highlighted as very positive.

Excellent service from the staff, although there was a discrepancy in information during checkout.

Generally good service noted with friendly staff, but some issues reported.

Staff repeatedly described as amable and helpful (reception offered to store perishables); overall service sentiment is clearly positive.

Some reviews mentioned good service, although there were critiques on reception.

Food was delicious, especially the breakfast, but prices were relatively high.

Breakfast mentioned as good but with some room for improvement.

No direct feedback on food quality; only notes about pool proximity to restaurant seating and courtesy coffee service.

Critiques on breakfast variety but some positive notes on food quality.

The pool was beautiful, but the towels and chairs were uncomfortable.

Good amenities overall but some limitations like insufficient items for guests.

Several negative remarks: pool is much smaller than in photos and close to restaurant tables, no in-room refrigerator, no in-room coffee maker (courtesy coffee available on request).

Several positive mentions about the pool and gym.

Overall good value, though some food items seemed overpriced.

Value perceived as acceptable based on location and amenities but had mixed comments.

No specific comments on value; standard quality for this hotel tier.

Guests noted that the hotel provided good value for the price.