Best Western Plus Hotel Carlton

Wonderful place to stay when visiting Annecy. Well positioned and quiet.

Great staff. Very helpful.

Beautiful hotel, wonderful location, great service, loiovely breakfast

This wS just one night stay. Walking around the city.

Clean, courteous and convenient!

Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.

Amazing experience from the start at the concierge desk with Jose. Great personality, professionalism, friendliness! Ask him for a map of suggested areas of interest and unsafe areas of the city, and ask him for "staff's pick" of restaurants. It is extremely helpful. All staff members were friendly and helpful, but Jose went above and beyond expectations! Hotel is conveniently close to train and bus station, and popular tourist attractions.

The hotel was in a perfect location as it was very close to the train station

I really liked my stay here. It was very close to the train station. Super clean and elegant.

Hotel is ok for a short stay. Very small rooms but that was known. Good aircon and location. Shower has no door and water goes all over the bathroom (which is tiny). Also no conditioner or proper hair shampoo just a shampoo/shower gel combo.

Wonderful Hotel!!

Friendly staff, good location

We enjoyed our stay very much. Very friendly and updated hotel

Hot water temperature was barely sufficient.

Nights were were quiet.

wonderful service at reception.] Juan is a TREASSURE...SUPERB GENTLEMAN!!!

Friendly service!

All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.

Air conditioner is not working in April

Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.

The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location

We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.

Perfect

Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight

Staff are exceptional and welcoming

Staff is exceptionally kind especially Jose ❤️🙏

Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!

Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.

Close to bus station

Great location, clean and updated

Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!

The room is very small considering it is 4 star hotel

Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.

Great service, convenient location, immaculate and updated. Great stay!

Super clean and near the old town. From this location you can go anywhere

Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.

Great location and staff is very friendly and helpful. Great location - close to the bus/train station, grocery store and lots of shopping.

The staff were wonderful, especially Virginie. The breakfast buffet was superb.

Location, new/clean room, and friendly staff

The hotel is conveniently located near the train station but in a clean, safe neighborhood (not what I usually expect from a hotel 2 blocks from a train station!) The breakfast buffet was extensive — there was a great selection for 20€ including several gluten-free options. It was a short walk to the canals and old town. We would stay here again.

Great room staff and location would strongly recommend breakfast excellent too

Cleanliness. Staff was excellent and helpfull.

Good Location. Easy access to all. Clean, friendly staff but standard room was too small. Luggage barely fit. Bathroom very small. Minibar fridge has no room for your own bottles. Fine for a few days if you are out all day.

Very convenient for the train station and walking around old town.

Comfortable city centre hotel with friendly and helpful staff. Only criticism was the lift was small which can cause delays.. Very much enjoyed our stay .

For a 4 star rating, the rooms and bathroom was very small. Everything was undated and very clean and service was good.

very friendly staff. Great location

Lovely stay Beautiful clean hotel Very grateful to the hotel for arranging an early check in for us

This was an amazing stay. The views from the hotel are amazing and the staff is extremely friendly. It is also a convenient location close to the train station for an early train but also easy to walk anywhere in town.

Really convenient location (~5mins) to Old Town and Annecy bus and train station. Staff are great and welcoming. Room is a compact but very functional with a bath tub and all the comforts.

Great location for easy pedestrian access to the town centre and lake. Comfortable rooms and good breakfast buffet

We had a spacious and comfortable room during our stay. The staff were very friendly and helpful. The hotel was well located for all of the amenities and we highly recommend this hotel for a stay in Annecy.

Hotel Carlton is a nice hotel near the historic district in Annecy. Lots of restaurants and things to do nearby. The parking was odd as it was cheaper to use the underground paring nearby than the actual hotel parking. The lift was small so we often used the stairs, but the room was nice and as advertised. Overall a nice experience.

Great location. Easy to walk to the old town area, just a couple of blocks away. Staff here is amazing. Very helpful and speak English. Clean room, simple but clean. Parking made all the difference.

A good position. The bar area could have been more inviting!

friendly stuff ready to help and explain very clean rooms

Great location! Modern and clean - nice bar too and breakfast!

Liked the newly renovated executive room. Staff were helpful and friendly. Highly recommend the BW.

Beautiful stay. Very happy with this hotel. Will come again.

The bed and pillows were very comfortable, enabling me to get a good nights sleep. The location is fantastic, and the room was quiet. The robes and slippers are a nice to relax in.

A few nice people but very uncaring staff. We were in their way. A group of motorcyclists came in our second day and took over the place. No more Best Western for me.

Clean convenient great location and great hotel

Amazing hotel and great location. Will definitely visit again :)

Good access to the Old Town. Room is not spacious.

Room was relatively small but clean and central. Confusion over car park as theirs was too small but did just fit in post car park

Large, clean, modern rooms and lobby. Courteous and helpful staff. A three-minute walk from the train station and from major tourist sites. Many fine restaurants nearby. Good breakfast served in the am. I've never thought about staying in a Best Western Hotel before, I'll have to rethink that because this is definitely a 4-star hotel.

the staffs are friendly. the location is good and walkable to everywhere.

Great location,`

A lovely weekend in Annecy at our favourite hotel

Nice clean small rooms, No room service very convenient location walking distance to the old village

Good location, parking for auto, Mbouba at the front desk was very efficient and helpful.

Room was too small to even open up the suitcase and Parking is offsite

A very well situated hotel. It was very hot when we visited and the air conditioning was not that good. Also the bedroom was very small. Staff very good and helpful.

Nice hotel close to Annecy old town & the room is very comfortable

Great hotel walking distance to lake & canals. Staff helpful & friendly.

Hotel was in a good location, close to both the old town and the railway station. Staff were very friendly and were able to recommend a very good local restaurant. Room was very nice, with a balcony. A tiny bit small, but not overly so. We will stay here again, next time we visit the beautiful Annecy!

Weekend away to celebrate our anniversary

The hotel is nice and clean and the staff are very helpful, this is the second time we have been to the hotel, we paid for a bigger room and we liked it very much.We will come back to this hotel again.

The only good words I can say about this hotel is about very central location and public parking in front for a very fair daily rate. Rooms are ridiculously small.

We were very impressed with this hotel. The staff at reception were welcoming and informative and always well dressed. The room was very well maintained and equipped. We go to Annecy at east once a year and we will definitely return to this hotel.

The hotel is in a good location and there are lots of places to eat. The area annesty is a lovely place to stay and the hotel carlton is close to shopping;

Very nice and comfortable hotel. Excellent staff.

The staff were excellent, but we had problems with room. My wife closed the shower doors and one of them came out of track and fell on her. She screamed and i took the shower door off her, thank god she was not hurt. The room had a fancy coffee maker however it leaked water if you did not use it immediately.

Very nice room. Enough space for two adults with very nice amenities. Robes, slippers, toiletries, and very nice towels !

Hotel is a block from the train station. Small room but clean and quiet. The room had an Espresso machine in it which made my wife happy. Hotel is close to the center of town. Staff was friendly and helpful.

Lovely hotel. Great position and spotlessly clean. Very good stay.

Nice hotel disappointed with the size of the room we had a classical room was very small but overall very nice

Lovely friendly professional staff, superb location, great balcony views.

Rooms are too small. Staff very indifferent. Very convenient location to visit all important places.

Very smart modern hotel in a great situation for enjoying the wonderful scenery and the many excellent resturants

Excellent hotel in an excellent location to the Lake and old town

This stay was just overnight. I had stayed for a couple of nights earlier in the week and loved it, then left for Chamonix and needed a place to overnight on my return. The convenience to the train station and the helpfulness of the staff were great.

Lovely hotel, delightful staff. Easy walk to old town, canals and lake. Would definitely recommend.

Check in wasn't till 3 so we left the bags and went get familiar with the surroundings. When we did get to our room it was adequate. The only English speaking channels were BBC World News and CNN, very disappointing. One bottle of complimentary water between two people.

The hotel's location is perfect. We also very much liked the interior design style. The breakfast was very good and the service was great, both at the reception and at the breakfast. The only comment I would have is the size of the room. It was rather small - the distance between the bed and the walls allows hardly one person to pass. Otherwise all great! Many thanks to the gentleman at the reception who was very friendly and helpful in recommending nice restaurants and making a table booking!

the staff were very friendly and helpful indeed. The only 'bemol' was that the room was extremely small (room 703) the price was decent Euros 125/night, but even at that price, the room was Very small. Otherwise it was very comfortable... A balcony would have been very welcome - especially as the room was tiny.

Great view Spacious room Close to train station Close to old Annecy

Nice hotel in a prefect location. My only complaint is that the breakfast buffet is not worth the money

Comfortable and great location.