Meliá Brasil 21 vs Similar Hotels

Beds and pillows often described as excellent and rooms spacious; some guests reported issues with shower/box design, TV control, uncomfortable towels, cigarette smell in some rooms and intermittent Wi‑Fi.

Rooms are spacious and comfortable, but some noise issues noted.

Comfortable rooms with excellent views.

Mixed room condition: comfortable beds and spacious rooms noted, but issues reported such as old TVs, worn carpet and furniture, and bathroom problems.

Multiple guests praise cleanliness and quality of bed/bath linens; a few mentions of uncomfortable towels in isolated cases.

Some concerns about cleanliness in bathrooms and hallways.

Some areas need maintenance; carpets are stained and there's a low pressure shower.

Generally praised as clean in multiple reviews (e.g., 'Limpo', 'limpieza en general'), though some mentions of bathroom needing attention.

Consistently praised for being well located near shopping and restaurants and for feeling safe; occasional noise for rooms facing the stadium noted.

Excellent location mentioned several times.

Exceptional views and prime location.

Consistently highlighted as a strong point — close to attractions, shopping and airport; many guests cited location as a reason to choose the hotel.

Staff repeatedly commended (receptionists, waiters, housekeepers, lounge team); a small number of service issues noted (poor lobby bar service, one late-checkout charge complaint).

Overall positive feedback on staff friendliness and attention.

Most staff were very attentive, but one waiter was rude.

Mixed: several positive notes about helpful staff (e.g., receptionist Vilson, 'funcionários incríveis'), but serious complaints about absent night reception, poor handling of a theft incident and unfriendly responses.

Breakfast is often praised as complete and good, but some guests complained about bread/cheese quality and variety; room service menu seen as limited and lobby bar service/price drew criticism.

Breakfast praised, but some issues with presentation noted.

Breakfast had variety but items were overpriced and some tastes were not exceptional.

Breakfasts were repeatedly described as good and varied ('desayunos me parecieron muy buenos'), a clear positive in reviews.

Lounge (Level Lounge) and welcome amenities (champagne, free food/drinks) appreciated; in-room extras like kettle and slippers noted; gym is available but guests requested more consistent hours.

Good amenities but some maintenance issues reported.

Lack of spa and some amenities were charged extra, impacting comfort.

Breakfast and basic amenities were appreciated by guests, but malfunctioning TVs, parking/security gaps and some dated elements reduce the score.

Many feel the stay is worth the money, but complaints about high bar/food prices, breakfast quality relative to price, and an unexpected late-checkout charge lowered perceived value for some guests.

Mixed feelings about pricing relative to offerings.

Overall good but felt extra charges for certain items were unusual.

Mixed to negative: some guests called it good value, but reports of extra charges (parking, unexpected fees, overcharge at check-in) and a severe security incident harmed perceived value.