Decameron Marazul - All Inclusive

Todo está muy cerca, para poder tener acceso a otras instalaciones de Decameron en la isla.

El sistema de reserva para las actividades y reservas para los restaurantes, siempre había que hacer fila muy temprano y muchas veces no habían cupos.

Comodo amplias habitación rica la comida y excelente el personal sobre todo la gente del comedor

La poca información al llegar. Podrían dedicar unos minutos mas en informar el sistema y las comodidades disponibles para utilizar en el hotel

Atención excelente

No poder ir a otros Decameron de la red porque eran más costosos y tenían otras tarifas

Si

La ubicación

Instalaciones muy viejas y sin mantenimiento Comida regular Productos no locales alimenticios en el hotel

Mi reserva no aparecía bien y no me dieron solución tuve que buscar otro hotel e irme con mi bebé de brazos y mi esposo

Comida deliciosa

No tiene playa

La vista

Que en la habitación no habían toallas, tuvimos que ir a recepción caminando ya que en los cuartos no hay Inter comunicador, no tienen wifi, la piscina estaba en arreglos, deberían quitar en su reseña que tiene discoteca cuando ya no la tienen, el gimnasio fuimos a las 7:30am y estaba cerrado.

el personal muy atento

su playa privada no es muy util

Mi experiencia en el Hotel Decameron fue bastante decepcionante. Es un hotel que claramente se quedó en el tiempo, tanto en sus instalaciones como en la calidad del servicio. Desde la llegada, la organización es deficiente: la entrega de habitaciones no se respeta en horarios claros, sino que funciona “en orden de llegada”, como si fuera una EPS, lo que genera esperas innecesarias y desorden total. No hay sensación de bienvenida ni de planificación. Definitivamente, cuando no hay competencia, hacen lo que les da la gana. La comida es simplemente regular, sin nada destacable. Para un hotel “todo incluido”, uno espera variedad y calidad, pero aquí todo resulta básico y poco memorable. Uno de los puntos más críticos es la playa: el hotel no cuenta realmente con una playa apta para el disfrute. El mar frente al hotel es prácticamente inutilizable, con agua estancada, muchas piedras, lama y acumulación de algas que generan un olor bastante desagradable. En el muelle tampoco es posible nadar, lo cual limita aún más la experiencia. Adicionalmente, visitamos el Club de playa Rocky Cay Decameron y la experiencia fue muy similar: tampoco tienen acceso directo a una playa adecuada, sino que es sobre una zona de piedras, con sillas en mal estado. Honestamente, resulta mucho mejor ir a una playa pública y pagar el alquiler de una carpa. Las áreas comunes tampoco están bien cuidadas. Los baños públicos se encontraban sucios, incluso en condiciones inaceptables. Además, no existe un servicio de concierge o personal que oriente adecuadamente a los huéspedes; básicamente te entregan la habitación y debes arreglártelas por tu cuenta. He estado en otros hoteles todo incluido en Cancún por una fracción del precio de este, y la diferencia en atención, comida y servicios es abismal: fácilmente mil veces mejor. En resumen, es un hotel costoso para lo que ofrece, con muchas fallas en servicio, mantenimiento y experiencia general. No lo recomendaría.

Diferentes lugares para descansar y la variedad en las comidas

Falta de información clara para los tours y/o actividades del hotel, así como el manejo de los horarios para la apertura de lugares como el gimnasio. El gimnasio no tiene buenas adecuaciones y falta de ventilación (es muy difícil hacer ejercicio allí)

Hoteles como este no deberían estar funcionando, las instalaciones se encuentran en muy mal estado, las fotos no corresponden a la realidad , la asistencia de parte del personal es cero. No contestan las líneas de teléfono no atiendes los requerimientos a la habitación

Es ina estafa. La foto q tiene Booking está lejos de la verdad. Si bien es cierto q el hotel bordea el mar, no tiene playa y el mar está sucio y fétido. A pesar de haber reservado con ustedes al llegar no teníamos habitación..hubo q esperar una hora para confirmar si nos qdábamos o no en el hotel.

El Internet no finciona en las habitaciones. No te dan información oportuna. Te hacen ver q tienen un club de playa y ni siquiera te puedes bañar en la playa porque está igual que la del hotel, sucia y fétida. Matamos cucarachas en la habitación cada día para un total de 4. La gente en su mayoría maneja mala actitud.

Todo muy ordenando. Excelente atención.

Me encantó en particular la atención de todo el personal’nn

el olor al lado de lo que parece una playa es muy fuerte

Habitación muy linda y cómoda

Servicio de comida con poca variedad

Beautiful location and garden, nice food, friendly staff

Bed not so comfortable

Das pessoas que trabalham no local

Falta de informação de passeios que estava incluso

Lo que más me gustó fue que el hotel era pequeño, el muelle, el restaurante frente al mar, la habitación estaba limpia. Todos los días la asearon, la comida estaba rica aunque debería tener platos autóctonos de la isla. La mayoría de la gente se va a sus tours entonces la playa del hotel queda con muy pocas personas y se puede descansar. Que el viaje en lancha hacia el acuario es gratis y las veces que quieras.

A las instalaciones les falta mantenimiento, hay detalles por ejemplo de la habitación que se deben pulir, porque se ve como vieja y deteriorada. Me impresionó demasiado el baño que está junto al restaurante, en serio, parece baño de cafetería de barrio, estaba limpia, pero inodoros y enchapes viejos. Las almohadas incómodas. Los tours no son cómodos, quise hacer el tour a San Andrés y no lo ofrecen sino unos días desde el hotel cuando debería ser todos los días. Quise ir a Jhony Cayó y que tenía que ir hasta el centro para que me recogieran. La verdad si hay una agencia de turismo, es porque el turista debe tener toda la facilidad de movilizarse y no transportarse por su cuenta, más cuando no conoce la isla o viaja solo. Si está la agencia en la oficina que los tours salgan de ahí mismo. Música con alto volumen. Muchas algas en la playa que no es playa. Me parece que es muy costoso para no tener playa y tener que pagar costos adicionales para ir a otras playas.

Las vistas increíble

La limpieza

There was no way we could enter the ocean from this resort. Very disappointing .

La comida, tener acceso al mar

Que las almohadas no estaban en muy buen estado al igual que las camas

La atención

Todo estaba muy bien

The hotel DOES not have a beach, the picture are over 3 years old from before they had hurricanes. The hotel is super run down. It looks nothing like the pictures. The customer service was awful and the transportation getting out of the hotel is super disorganized. I would not stay here, especially for the price!

Was the worse the place to pass a vacation. I traveled over 100 different locations in the world and this was the worse place I’ve ever stayed. From the old and dirty installations, to the cockroaches and worms in the rooms, and worst of all the mean, rude, and poorly trained staff. I paid a 7 day vacation and could only stay for 1 night and I preferred to buy a flight back home instead of staying in that place. Would not recommend, if u plan on going to vacation here preferably stay at your home.

The pictures to this place are decieving. The hotel is old and falling apart. The service was awful, they make most people wait until 5 or 530pm to check into rooms as they dont have enough staff to clean the place. The food is poor meat was tough to chew and some of the fruit was passed due. The room we stayed in the AC did not work and you can see mold build up as the dont clean the vents. We had to argue with the hotel manager until finally at 12AM they gave up another room. Its by far the worst hotel we have ever stayed at. This hotel is deceiving so please dont go by the pictures it says it has a private beach and yes they have a small piece however you cant swim there because its full of seaweed and they only have one person with a wheel barrael removing the seaweed. At no time can the beach be used as the water looks black due to so much seaweed, Horribel hotel they should be ashamed to provide such bad service.

The AC don’t work in most rooms. The dinning alternatives are very limited. The drinks are terrible.

The hotel is in horrible conditions. Please don’t book here. The photos are misleading. The service is terrible. No air conditioning in the rooms, no beach, not clean rooms and they are hostel rooms, the food is terrible. We had to transfer to another hotel of the same chain which had air conditioning but the rooms were also like a hostel room.

Excelente servicio, todo el personal fue siempre amable y servicial durante toda mi estancia. Recomiendo mucho hacer la visita al Cayo Acuario, que ya es incluida con el hospedaje. La comida muy buena y con una variedad razonable y buena.

The staff is AMAZING. The food is delicious and the drinks are good ! You can tell the staff appreciate their work. They stay on top of cleaning the hotel and taking care of it but sadly the hotel itself needs work and re-modeling- the staff can only do so much.

My recent stay at the Decameron Marazul San Andrés was a mix of positive and negative experiences. While some staff members, such as Hazam, Kaizei, Eder, Daphne, and Mrs. Lida, were exceptional in their attention, the hotel's infrastructure and certain services left much to be desired. Despite paying the full rate, my initial experience was disappointing and I have not received any monetary compensation for the inconveniences. The room assigned to me on the first night was in poor condition, with a paint smell and was not properly cleaned. The hotel's infrastructure shows signs of deterioration. The air conditioning was not working properly, there were flooding problems, and some facilities, such as beach chairs and restaurant curtains, were damaged. Additionally, the à la carte restaurant, Caravelle, was closed during my stay. The multi-vacation program turned out to be a disappointment. As a member, I expected better rates and benefits, but the booking process was complicated and the prices were not competitive. As for the services, the lack of hot water in the showers and problems with the toilets were inconveniences. I also miss having healthier options at the bar, such as natural juices and sugar-free drinks. Despite these drawbacks, the kindness of some employees and the improvement in the quality of food were positive aspects of my stay. However, I consider that the value for money was not as expected. I recommend that the hotel invest in maintaining its facilities, improve basic services, and offer a more attractive multi-vacation program for its members.

The hotel is in serious need of maintenance. The air conditioning didn’t work, there was no water during our stay, and we weren’t provided with towels. Lights and door handles in the room were broken, and the gym equipment was unusable. To top it off, there’s no beach as advertised. The only positive aspect was the staff, who were amazing. They worked tirelessly with the limited resources available, handled constant complaints with professionalism, and kept the hotel very clean. That said, I don’t recommend this hotel. Please do yourself a favor and go somewhere else. We felt completely ripped off—paying a premium price for substandard conditions was deeply disappointing.

This is the worst hotel in San Andrés!! Stay away front desk service is terrible. Way far from luxury hotel. Terrible service terrible hotel and the smell is awful. Don’t waste your hard earned money here. They wanted to charge us for arriving 2 hrs early just to wait around the hotel. Had the nerve to tell us we could wait outside the hotel and they keep our bags. Food is terrible everything is terrible in this hotel nothing you see in pictures.

Our toilet took forever to recharge , seemed like we didn’t have enough towels everyday . The beach is average , pretty weedy . Wish there were more options for food , there was lengthy delays to get omelettes and other food and seemed like they were cross contaminating the food . Other than that it was a decent hotel the entertainment was good

I think it was perfect to rest and enjoy!

This place is no "first class paradise". Far from it. When we visited Marazul in July the air conditioning wasn't working. It wasn't working in the reception area, and it wasn't working in our room, where the temperature was 32 degrees celsius (90 degrees fahrenheit), but they told us it would be working soon, so we went to the pool. There were a lot of angry guests at the pool complaining about the air conditioning, and while we were there a young woman cut her foot on broken glass in the pool, so went to the beach, but there was a lot of garbage in the water and it smelled foul. We packed up and demanded a refund, so they sent us to another Decameron property, San Luis, which is less expensive, and they refused to refund the difference. Avoid this place.

Esta evaluación es del hotel Aquarium ya que cuando llegamos nos dijeron que se había descompuesto el aire acondicionado y nos movieron a otro hotel, solo cenamos en el Marazul y las instalaciones estaban viejas y la ubicación no era buena

When we arrived we were told the rooms were not ready until 3:00pm. At 5:00pm our room still was't ready, however observed several Spanish speaking families being assigned rooms, hours after we arrived. When I questioned our room, I was told "don't worry, still trying to get it cleaned". 95% of the staff was rude and unfriendly. Body language was always unfriendly and unwelcoming. If you didn't speak Spanish they would not assist you with anything. They would pass over you for a Spanish speaking customer. They would laugh at you if you try to communicate with them. One bar tender snickered and said "Your "spanglish" is silly. However there were 2 very nice staff members, the cleaning lady on our floor as well as one bar tender, "Guadalupe" Always a hello and a smile. The rooms were extremely dated. No hot water in the facility, so every day started with a cold shower. On the last day when we checked out, I was loading our suit cases into a taxi and overheard one of the bell men say to me "give me a dollar, give me a dollar" I chose to ignore him and not engage after the way we were treated all week and just wanted to go home.

It's a nice place, good for kids to play and for adults to relax. There's always food and drinks available. The staff was very friendly and helpful. A trip to the Aquarium island is included in the all inclusive package.

The owners should use some of their profit to properly maintain the infrastructure and just replace all the little things that are broken. We had a lot of water coming down from the A/C vents, which left a big puddle on the room's floor. What I personally disliked, was that you had to reserve your table for the a la carte restaurant as early as 8am every day. But that's my personal opinion, others might not be bothered by that.

The place was exceptional but the reason for 4 stars was on the date we attempted to register we got told due to power savings we had to go to sister hotel if we wanted a/c. If we stayed they would give us a room with only fan. So of the three booked day only 2 was spent at the actual hotel. Felt almost like a bait and switch.

Excellent service and staff was extremely friendly and very professional

It’s away from the noise and urban zone

There’s no private beach! This is not a beach, it’s just a lake with mosquitoes, bad odor, too much vegetation and no waves. The water color is grew, nothing related with San andres sea color blue and green.

Marazul is a beautiful hotel, quiet with nice groomed landscape, bridge walk to bar on boat dock. Staff was friendly. There is only a small man made sand area with access to ocean but no real beach. Entertaining at night was very mediocre, very disappointing and not as advertised on the activity board at the hotel. The drinks at the bar are almost a completely ripooff. The worst cocktails we have ever drinken. No name brands liquor.

The new bar on the jetty

Bad quality Food and drinks , limited option to book proper food, poor access to the beach, not enough tents on the beach.

Taking everyday a trip to aquarium island

Todo estuvo excelente. Grata experiencia

The location being fairly close to Johnny Cay and Acuario Islands was a plus

For a so called 4-5 All Star Inclusive resort the food was a disappointment.. similar salad every day..limited variety..overall presentation not good..desserts don't look appealing..mango juice for instance was heavily watered down.. most of the alcoholic drinks taste like syrup

Hôtel sympa ,vieillissant mais propre,nourriture pas top,super accueil des l’ensemble de l’équipe de l’hôtel ainsi que des managers

Friendly and helpful staff.

Deberían permitir llevar cualquier tipo de comida al cuarto para personas que se sientan indispuestas

Staff and facility were incredible! Probably only complaint/wish is that I assumed they would have WiFi. My cell connection was spotty which made it difficult for me to communicate with others back home. I was also there as the Coronavirus was kicking in and the place was shutting down. They did a great job coordinating all of that.

Well for starters there was no WiFi the whole stay. So I couldn’t speak to my familia in the states. The room wasn’t cleaned properly I had long hairs on my floors after being mopped. TV was terrible. Liquor selection was terrible , not a great selection. Some staff were rude not much but a couple..

My Overall experience with Decameron Resort was superb! Staff were very polite and helpful! My family and I were exceptionally pleased with everything and hopefully would like to bring our family with us the next time.

The staff is very professional in the job, service, actitud, smile, all was excellent.

The checkin situation there is horrible. Every afternoon the lobby is filled with weary travelers waiting for their rooms. We arrived at 12 and were told checkin was at 3. We didn’t get our room until 4. The front desk staff was rude and unsympathetic throughout the ordeal. Another problem is internet. You have to pay by the hour and it is not fast. That’s right, the “all inclusive” resort does not include internet. That is a policy that really needs to change. The internet is a ubiquitous necessity to travelers. They might as well charge extra for the phone or TV. Now the good things about the place. It was clean and well maintained. The rest of the staff were courteous and always willing to help. The food and drinks were good and there was plenty of it. Overall we had a pleasant stay.

o hotel "all inclusive" deixa muito a desejar, pois este "all", não inclui wifii que necessita ser pago, nem o transporte para o clube de praia, pois o hotel não tem praia, e sim um "lodo" produzido artificialmente. Se desejar ir a uns dos restaurantes noturnos, parabéns, pois vc de férias terá que acordar bem cedinho e entrar numa fila, senão esqueça os restaurantes a la carte, e fique com o buffet, que não é ruim, porém deixa a desejar para um hotel que se diz "resort".

No tienen playa es un engaño. No tienen servicios para personas en sillas de ruedas fuimos con mi mama y fue demasiado complocado

Very unfriendly staf Food is ok Poor beach Place needs a renovation asap. I had to beg for a little bit of milk for my daughter's bottle unless you tip the staff. They need a lot of customer service training.

Muuuy bueno. Todo excelente. La comida y las instituciones. Recomendado

Buen servicio y habitaciones muy cómodas, lindas vistas.. sobresalen en su servicio el botones y Candy.. volveré sin duda..

The overall stay was good, one of our daughters' life vests was lost at the pool, and that never leaves a great feeling. You start to question the staff, guests, etc. we filed a missing items report, but nothing resulted of it. We had a great time there, unfortunately it's hard to forget the bad.

This is not an all inclusive hotel. The service is bad, the rooms are not confortable and you need to pay for things that should be included. You need to reserve from 6.30 to 8 AM if you want to go for lunch or dinner to a better restaurant, the system has no senes.

Horrible experience. From the minute I walked in with my girlfriend some of the male staff were making rude comments about her which I heard, them not realizing I spoke Spanish. There was charges for everything....safe key, beach towels , remote for the tv. They gave me one room first but as I was walking away they gave me another room that when we got to it you could tell it hadn't been cleaned in awhile, there were no towels and the ac was broken. I asked for another room which was the first room that they had given me....no hot water and no new towels. The bar drinks were weak and given in paper Dixie cups. The food at the ala cartel was ok.....had to make reservations at the other two restaurants which we waited to do early in the morning but after an hour wait decided not to. Overall......worst all inclusive place I have ever stayed. For $300.00 per night a total rip off. The rude male staff and overall unfriendliness of the rest of the staff ruined my two night stay. Will never use their chain again.

Overall we had a great trip to San Andres and still believe this was the best hotel to stay at. Currently, the rooms are outdated but they are working hard on renovations. The staff is extremely friendly. They do everything to keep you entertained from Bingo to Water Polo and fun shows at night. They have a boat that goes to the Aquarium which is great. Food is also good and varied.

Everything was as expected. Hotel is pretty well located, and even it can be renovated, facilities are in a very good shape. Had a wonderful holidays with the family, and the hotel staff did everything on their power to improve our stay. I'll definitely stay again at the same hotel.

Bad Location, No Beach, Very Windy Small Pool. Worst Bed Ever Slept On (Felt like Sleeping On Ply Wood). Very Noisy, Major Construction going on all the Time in Rooms,(Jack Hammers, Saws etc, 7am-7Pm every Day) Suppose to Be All Inclusive, But You Have to Pay for Internet Wi Fi Service, And Pay for Safe in Room, & Pay For Any Calls From the Room. Refrigerator Totally Empty Not Even Water.(Signs Say Be Ware of the Tap Water. Only Few Restaurants Have to Make Reservation At 8 AM Every Morning, and Very Limited.Only two Bars, Small Dixie Cups for Drinks. Asked for A Columbia Beer, but they said the Boats with Beer have not Come in for Days, So all they Had was Miller Lights. I would Never Reccomend This Hotel To Anyone!

Personal tried Hard but not always acts quickly or explains things clearly. Lady in the tour office could be friendlier. Booking made for dinner in another hotel, made in front of me, never materialized. The Wifi should be free in the lobby as it is very bad and frustrating to pay and not be able to be connected with the outside world. The food fantastic, rooms clean although shower horrible, no hot water. All in all it was enjoyable but could have been better.

Spent 6 days with the roof leaking. Had storms almost every day, and trying to stop water spreading in the room.

The hotel is located in a great place that could easily be a luxury hotel setting. The facilities are old, the staff is friendly but don't really have enough training in customer service, good effort to keep people entertained in the evenings but lacks of a kids club so too tired to enjoy the party. The quality of the food is good, place fairly busy. Water sports are great but better to deal directly with sports school that is linked to the hotel Chamey's they look after their clients and are pretty straight forward. We had an enjoyable holiday overall.

GOOD HOTEL, GOOD STAFF, GOOD FOOD, REGULAR DRINKS

Great hotel and wonderful friendly staff. Beautiful beach and excellent tours!! Had a fantastic snorkelling experience!!

San Andres has the most beautiful water color I ever see ,however the hotel beach is ugly ,the color is dark and the sand too. The rooms are super old and dirty ,never could get hot water, hair on the pillows, basket full of waste,mattress super old and thin,the tv are from the 80s,the AC is old and noisy,not elevator so a lot of stairs. Its like traveling back in the time in the bad way. Do not waste your money.

We had a great time in San andres. The hotel offers activities and is located next to the best beach in the island, 1 km away. The food is ok, they have 2 restaurants besides de buffet , and you can also make reservations in any of the other decamerons to eat lunch or dinner. The 7 colors in the sea made this vacation a special feast for the eyes. The staff and islanders are friendly and is safe for tourists to walk around at any time.

Didn´t like the fact that we had to pay for a taxi everytime we went to the center of town. You n eed to provide transportation to and from the airport!

Is a good resort to take a rest with the family, the bedrooms are clean with good assistance, has a good pool for the kids with the possibility of better beaches in the nautical club near of resort

I visit the Island for 3 days with my family. The property is nice and the rooms are confortable although the bathroom was quite old and in bad shape. Food in the buffet restaurant was surprisingly good. Some staff was nice, but others like Marielli the recepcionist were very rude and unwelcoming. The second day, they make our room at 5pm (not nice). In all, if you visit do not expect good service. Our peers recommended this destination because it was cheap. We booked late and we end up paying a higher rate. Not worth it. The hotel has a small beach wich is perfect for peple with small kids to relax. But if you want to see the ocean and its beautiful colors from your room it is not the right place. We enjoyed our stay, but if we ever came back to the island we will try a different hotel.

Do not expect to be greeted with a smile when you enter the hotel. Staff is busy and unfriendly and the check-in process is lengthy and frustrating. Rooms are very uncomfortable. The beds are hard and the air conditioner and toilet malfunctioned several times. The floor tiles inside the room were very slippery. The food was very good. They offered a lot of healthy options and it all tasted home cooked. The beach on the premises is muddy and a little gross. It is more than worth it to take the $3 cab ride to Rocky Cay and enjoy your all-inclusive food and drinks there. Be wary of leaving personal items unsupervised in the public areas. We experienced the theft of a beach towel in the pool area. The beaches and the island tours were spectacular. The aquarium beach is breathtaking and more than worth a stay at this hotel, due to its close proximity and complimentary shuttle.

Hotel is the Decameron's brand best in the island, but outdoors bathrooms are not clean, toilet paper missing, gardens not clean, food not so well, drinks liquor brands are the worse, restaurant buffett floor not so clean you need slippers.

The food at Marazul was just ok and you better make sure you know the schedule of breakfast, lunch and dinner because once you miss it, you have to wait for the next one. The food isn't just available to you like it is at most all-inclusive resorts. Their WIFI is horrible and they charge by the hour, so make sure to have an international plan. The rooms are clean and the resort is always up kept. it is also very well secured. They know who stays there and who doesn't. The beach at this hotel is not nice because it was man made. You will definitely need to go to a different beach. If I was to come back to San Andres, I would try a non Decameron hotel.

More info about tours in the Island is necessary, guides or brochures are needed at the reception.

The hotel is very nice and overall I would recommend it but the food is not very good. It is best to stay and have dinner in the main restaurant than reserving at Rodeo steak house or the international restaurant.

Great hotel with great service. I recommend

The quality of the hotel is at most 3 starts. The service is good, but the facilities are from poor to average. The hotel has a very poor beach, but at least it has one, the other Decamerons in the island don't have one and you have to use the public beach. The pool is not very big and considering the bad beach it should have a pool for children separately. The buffet restaurat is fine and the service very good. The "a la carte" restaurants are quite bad... they usually only have a couple of dishes so I think they souldn't be called " a la carte". There is no transportation between hotels in order to use facilities or a la carte restaurants. The experience was fine, but I will not go back. Please try Riviera Maya, Punta Cana or Cuba. Quality / Price should drive you away from San Andres.

The hotel needs some improvements (problems with hot and cold water,...). Some staff (certain waiters) should pay more attention to the guests, maybe give them a little smile,....

fantastic hotel everything you could wish for on a paradise island

very good hotel

When in San Andres I have stayed at the Marazul 6 times over the past 4 years and fine it the best on the island