Crowne Plaza Torreon by IHG vs Similar Hotels

Rooms received high praise for comfort and cleanliness, contributing positively to the overall experience.

Some guests commented on outdated room facilities and poor heating/cooling conditions.

Rooms were generally well-reviewed, although there were some comments about them not matching expectations from photos.

Rooms reported to be lacking maintenance and attention.

Most reviews mentioned clean rooms, however, there were concerns about amenities being out of service.

Multiple comments indicated poor cleanliness and maintenance issues, affecting overall perception.

Several reviews mentioned cleanliness issues, indicating that there is room for improvement.

Guests reported issues with cleanliness, including stained sheets.

Location was deemed adequate but slightly distant from the city center, requiring a car.

Many guests appreciated the convenient location, though some noted potential noise issues from the main avenue.

Guests highlighted the good location, convenient for shopping and other activities.

Location was considered satisfactory and convenient.

Service was generally praised, with staff being attentive and friendly, despite isolated incidents.

Mixed reviews; some guests found staff helpful, but a significant complaint about a late check-out charge impacted overall sentiment.

Many reviews praised the friendliness and helpfulness of the staff.

Positive feedback on service, deemed very friendly.

Breakfast and restaurant services were highlighted positively by several guests.

Breakfast was deemed adequate but simple, with some minor complaints regarding temperature and diversity.

Mixed reviews regarding breakfast; some guests found it lacking in quantity and quality.

Limited coffee options during weekends.

Some amenities were found lacking or non-functional, affecting guests' expectations.

Amenities were seen as lacking, particularly in terms of maintenance and cleanliness.

While some amenities were appreciated, such as the room features, others needed improvement like offering better food options.

Basic amenities available, but a cafeteria is needed.

Value perceived as good, though high marks were dependent on amenities functioning as advertised.

Value was generally well-regarded, especially for the price considering location and pet policies.

General value perception seemed positive, though there were mentions of areas needing enhancement.

Considered reasonable for the price, but with some drawbacks.