Highland Lodge vs Similar Hotels

Rooms are nice but issues with amenities.

Rooms were described as spacious and modern but some complaints about size and amenities.

Rooms described as spacious, well-equipped and some with terraces, but reports also mention worn beds causing back pain and some rooms feeling outdated or awkwardly arranged.

Room experiences are mixed: some spacious, well-equipped rooms and apartments; others noted small showers, cold rooms, very high beds, lofts with low headroom and heavy duvets.

Complaints about unclean fridge leftover from previous guests.

Some reviewers noted cleanliness but mentioned issues such as bed making and instructions.

Multiple guests reported poor housekeeping: rooms not cleaned during multi-night stays, no fresh towels, found food remnants and hair in bed/bathroom; pool was reported dirty by at least one reviewer.

Multiple reviews explicitly note clean rooms, freshly cleaned cabins and apartments; a few mentions of worn carpets but overall cleanliness very positive.

Centrally located and good for access.

Multiple reviews praised the central location and convenience.

Location is often praised as excellent for Rallarvegen, skiing and general sightseeing; noted as a strong asset though quieter in summer and somewhat remote for non-winter visits.

Location repeatedly praised as central, quiet and convenient (close to station/centre) in many reviews.

Staff was lacking and complaints about unacceptable delays.

Staff were described as friendly and helpful, quickly addressing issues.

Service is mixed but generally positive: several guests praised friendly, helpful reception staff (room upgrades, restaurant bookings), while others reported staffing shortages, unkept reservation promises and unprofessional handling.

Generally friendly and helpful staff and good restaurant service reported, but several comments mention impersonal/self check-in kiosks and occasional check-in issues.

Good breakfast and tasty food but missed options.

Positive remarks on food quality but some concerns over availability and pricing.

Breakfast and F&B receive frequent praise—described as abundant, high quality and a highlight for many guests—though a few complained about buffet chaos and weak standard coffee.

Breakfast and some restaurant meals receive praise (good buffet, generous portions), but there are isolated complaints about slow service and disappointing restaurant food.

Limited breakfast options and missing kettle.

Facilities like the pool and spa received positive feedback.

Amenities are good overall (pool, sauna included for some stays, historic public spaces), but guests reported the jacuzzi often closed/cold, a sometimes dirty pool, and limited elevator access in the building.

Amenities like pool, sauna, parking and EV charging, kitchenettes and fridges are frequently appreciated, though some guests note limited staff presence or minor shortcomings.

Expectations not met for the price.

Some concerns about pricing, especially for food and breakfast options.

Mixed perceptions: some guests find the price justified by charm and services, while others felt the hotel was expensive given issues with cleaning, amenities or service lapses.

Several guests explicitly mention good value and reasonable prices; one comment noted a cabin felt expensive for two, but overall value sentiment is positive.